Case Management Associate Jobs

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! As a Technical Success Manager, you’ll be joining our Client Services team as Tier 2 support working with our APAC clients troubleshooting and resolving technical inquiries and bug fixes and helping clients utilize our platform in the most optimal way. Ultimately, you’ll be ensuring the technical health of our client portfolio. You’ll also act as a technical relationship manager providing best practices guidance with our clients via case and phone communications working in a timely and efficient manner to ensure compliance with defined SLO’s. As you will be working with our

Lead Product Designer Team: Product, Research & Design Prolific Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. The Role As the Product Design Lead in the Prolific for Participants Group, you will lead the design vision, strategy, and execution across three cross-functional teams. You’ll oversee participant experiences and authenticity within both our global marketplace and our dedicated specialist pool, as well as the internal services powering our participant models. In addition to this leadership responsibility, you will be the hands-on designer responsible for the outcomes of a core participant domain, reporting to the VP of Product and collaborating with a world-class team of product engineers, AI researchers, and data scientists – as well as product managers and designers across Prolific. You bring a background in crafting user-psychology-informed experiences for large-scale audiences and a natural ability to synthesize complex systems into elegant and transparent solutions. Thriving in ambiguity and juggling multiple initiatives, you move at a rapid pace while galvanizing exceptional performance around you. Ultimately, your success will be defined by your conceptual clarity, peer-to-peer bridge-building, and your consistent ability to bring the participant “into the room Our Product, User Research, and Design Team indexes heavily on drive, commercial acumen, and pragmatism. Building on our Prolific Principles, we expect you to demonstrate reliability, grit, and bravery, and to model these traits within the team. You’ll be given a lot of trust and autonomy in return, as is always the case within Product at Prolific. What you'll be doing You'll bring your rich

Zoox is on an ambitious journey to develop a full-stack autonomous vehicle system for cities. We are seeking a Senior Data Scientist to join a verification and validation team that evaluates safety-critical AI systems. You will join a team of software and data engineers that leverage methods including log data analysis, simulation, and closed-course structured testing. You'll work cross-functionally with AI software, System Design and Mission Assurance, Simulation, Sensors, and other teams to develop, execute, and iterate on validation methods and pipelines. These pipelines evaluate safety-critical systems, are highly visible, and are an important critical path element of launching our service. The ideal candidate brings a hybrid of statistical rigor and engineering mindset to drive clarity from ambiguity, establish new processes, and propel the team forward. This is a deeply technical and hands-on role where you will be expected to be a self-sufficient builder and coder, not just a manager of projects. In this role, you will: Design Evaluation Frameworks: Architect statistical methodologies for safety-critical AI systems to form objective, rigorous conclusions about their performance and reliability. Conduct Robust Analysis: Deliver validation evidence to support increasingly complex operations and identify potential edge-case failures. Inform Strategy: Deliver clear, data-driven insights to development teams to guide system improvement, and to executive leadership to inform milestone-level go/no-go decisions. Define Metrics: Drive alignment across engineering teams on performance metrics and data extraction strategies. Lead the Lifecycle: Manage all phases of evaluation including prototyping, requirements capture, design, implementation, and validation. Scale Pipelines

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb’s public policy campaign team exists to further the interests of our community of hosts and guests with politicians, regulators, opinion leaders and others who shape the political and legal context for our business, helping them to understand the significant social and economic contributions of our platform. Across the region, we are engaged in hundreds of local conversations and negotiations with governments big and small. We engage governments at local, state, provincial and national levels directly and also use innovative advocacy and partnership strategies that actively involve our community and our stakeholders in making the case for fair, progressive home sharing rules. The Difference You Will Make: Airbnb’s Public Policy team aims to work closely with politicians, regulators, and the broader public to introduce them to Airbnb, highlight the significant social and economic contribution our business makes to local areas and its residents, and showcase best practices

About the Team OpenAI’s Applied AI Engineering team helps organizations turn frontier AI capabilities into safe, reliable, and high-impact production systems. We work with customer executives, product and engineering teams, security leaders, and transformation teams to identify valuable opportunities, accelerate technical implementation, and scale what works. Enterprise deployments are defined by complexity rather than any one industry: existing architectures, diverse data environments, security and governance requirements, multiple stakeholder groups, and organization-wide change. We turn lessons from these deployments into better products and reusable patterns for customers everywhere. About the Role As an Applied AI Engineer you will partner directly with leading organizations to design, build, and deploy AI systems that deliver measurable business outcomes. You will combine deep technical judgment, hands-on engineering, and customer leadership to take ambitious ideas from use-case selection and architecture through prototyping, evaluation, production launch, and scale. You will write and debug code, build evaluation systems, resolve complex integrations, and guide decisions involving model behavior, reliability, latency, cost, safety, security, governance, and operational readiness. Success is measured by production systems, sustained adoption, and meaningful customer impact—not simply activity or successful demonstrations. This is a rare opportunity to work on consequential real-world deployments at the frontier of AI while directly influencing how OpenAI’s products evolve. This role is based in Tokyo, Japan. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Partner directly with enterprise customers to identify high-value opportunities and translate them into technical architectures, implementation plans, evaluation strategies, and measurable success criteria. Design, build, an

About the Role The AI Deployment Manager (ADM) - Pilots is a customer-facing role responsible for leading structured, time-bound enterprise AI pilots from initial scoping through final executive readout. This role is focused on helping customers evaluate OpenAI’s products in real-world contexts, identify high-value use cases, and generate clear, decision-ready signals tied to business value. You will design and lead pilot engagements that drive activation, sustained usage, and measurable impact across ChatGPT Enterprise, Codex, and adjacent workflows. This includes partnering with customer stakeholders to define success criteria, guiding users from experimentation to real adoption, and translating pilot outcomes into clear recommendations that support expansion or purchase decisions. This role requires strong judgment, the ability to operate in ambiguity, and a consistent focus on connecting technical capabilities to business outcomes. You will regularly engage both executive stakeholders and working teams, adapting your approach to meet customers where they are and move them forward. In this role, you will: Own the design and execution of enterprise AI pilots, including scoping, cohort definition, and success criteria aligned to a clear commercial decision. Identify and prioritize a small set of high-impact use cases that can generate credible signal within a 30–45 day pilot. Drive activation and sustained engagement across pilot cohorts through targeted enablement, office hours, and workflow-level coaching. Monitor pilot performance and adapt in real time, diagnosing gaps in engagement, use case traction, or stakeholder alignment. Translate pilot signals into clear, executive-ready recommendations, including whether and how the customer should expand. Navigate customer constraints such as security, data access, and competing tools while maintaining pilot momentum. Partner closely with ADs, SEs, and customer stakeholders to align on scope, risks, and next steps. Ca

TEGNA Inc. helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than 100 million people monthly across web, mobile apps, streaming, and linear television, while also maintaining a strong global presence in India with offices in Bangalore and Chennai that support technology, product, and business operations initiatives. Together, we are building a sustainable future for local news. TEGNA is seeking a skilled and detail-oriented Automation Engineer to join our dynamic engineering team. This role will focus on building and maintaining robust automated testing frameworks to ensure the reliability, scalability, and performance of our software products. The ideal candidate will have a strong background in software testing, automation frameworks, and modern QA practices, along with the ability to collaborate closely with developers, product managers, and other stakeholders to deliver high-quality software. What You’ll Do Design, develop, and maintain automated test frameworks and test suites for web and API testing. Execute manual testing activities, including test case design, test execution, and defect reporting. Collaborate with cross-functional teams to understand product requirements and create comprehensive test strategies and plans. Perform code reviews and provide feedback to ensure adherence to coding standards and automation best practices. Identify and prioritize opportunities for test automation, improving overall QA efficiency. Investigate and debug test failures, working closely with developers to resolve issues quickly. Analyze test results and communicate findings to stakeholders, providing actionable insights and recommendations. Support and mentor junior team members on automation best practices and testing methodologies. Continuously enhance testing processes, tools, and frameworks to improve test coverage and efficiency. What Y

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the Role: Vercel is hiring a Strategic Cloud Partnerships Lead to own and grow our relationships with the cloud and infrastructure companies that underpin our platform and help us reach enterprise customers. This role sits at the intersection of infrastructure, product, and go-to-market. You will work with Vercel’s Product and Engineering teams to understand how we use our partners’ infrastructure today, identify where deeper technical collaboration could improve our platform or economics, and turn those opportunities into executable partnership strategies. At the same time, you will build joint go-to-market motions that create pipeline, accelerate enterprise deals, and make Vercel more strategic to our partners’ field organizations. You will report to the Head of Strategic Partnerships and own a named set of cloud partners end to end. You will work across those partners’ product, engineering, sales, marketplace, and executive teams, connecting technical opportunities with commercial outcomes. This is not a role for someone who only manages relationships or coordinates partner programs. You will need the technical depth to understand how Vercel is leveraging—or could leverage—a partner’s compute, networking, storage, security, data, and AI infrastructure. You will also need the commercial judgment and executive presence to build a joint business case, mobilize two organizations, and hold your own in conversations with sophisticated enterprise customers. We are looking for someone with strong ownership who operates at a senior level, moves co

SLSQ127R678 Highly preferred location - Remote - Cincinnati While candidates in Cincinnati are highly encouraged for this role, candidates in Columbus, Chicago, Indianapolis, and KY will also be considered. As a Strategic Enterprise Account Executive at Databricks, you are a sales professional experienced in leading go-to-market campaigns in Fortune 500 accounts. You know how to sell innovation and change through customer vision expansion and can guide deals forward to compress decision cycles. You love understanding a product in depth and are passionate about communicating value to Customers and System Integrators. Databricks operates at the leading edge of the Unified Data Analytics and AI space. Our customers turn to us to lead the accelerated innovation that their businesses need to gain first mover advantage in today’s ultra-competitive landscape. As we continue our rapid expansion, we are looking for a creative, execution-oriented Enterprise Account Executive to join the Retail team and maximize the phenomenal market opportunity that exists for Databricks. Reporting to our Director of Enterprise Sales, you will manage a strategic enterprise client in the Retail vertical. You will come with an informed point of view on Big Data, Advanced Analytics and AI which will help to guide your successful execution strategy and allow you to provide genuine value to the client. The impact you will have: Build relationships with CIOs, IT executives, LOB executives, Program Managers, and other important partners. Drive value-based growth within the account. Expand the Databricks footprint into new business units and use cases. Exceed activity, pipeline, and revenue targets. Track all customer details including use case, purchase time frames, next steps, and forecasting in Salesforce. Use a solution-based approach to selling and creating value for customers. Promote Databricks' Data Intelligence Platform powered by Apache Spark™ and Delta Lake Prioritize opportuni

SLSQ227R345 Candidates in the listed location(s) are encouraged for this role Remote - Dallas Remote-Atlanta As a Enterprise Account Executive at Databricks, you are a sales professional experienced in leading go-to-market campaigns in Fortune 500 accounts, specificlaly in the TELCO space. You know how to sell innovation and change through customer vision expansion and can guide deals forward to compress decision cycles. You love understanding a product in depth and are passionate about communicating value to Customers and System Integrators. Databricks operates at the leading edge of the Unified Data Analytics and AI space. Our customers turn to us to lead the accelerated innovation that their businesses need to gain first mover advantage in today’s ultra-competitive landscape. As we continue our rapid expansion, we are looking for a creative, execution-oriented Enterprise Account Executive to join the Databricks team and maximize the phenomenal market opportunity that exists for Databricks. Reporting to our Director of Enterprise Sales, you will map to enterprise clients under the CMEG umbrella (Telco orgs). You will come with an informed point of view on Big Data, Advanced Analytics and AI which will help to guide your successful execution strategy and allow you to provide genuine value to the client The impact you will have: Build relationships with CIOs, IT executives, LOB executives, Program Managers, and other important partners. Drive value-based growth within the account. Expand the Databricks footprint into new business units and use cases. Exceed activity, pipeline, and revenue targets. Track all customer details including use case, purchase time frames, next steps, and forecasting in Salesforce. Use a solution-based approach to selling and creating value for customers. Promote Databricks' Data Intelligence Platform powered by Apache Spark™ and Delta Lake Prioritize opportunities and leverage appropriate resources. Build a plan for succe

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. We are looking for the kind of enterprise seller who has learned to win the hard way. You know what it takes to create demand from scratch — to make a prospect believe before the market does. You have navigated complex, multi-threaded deals by earning credibility from the first conversation — not borrowing it from a brand name. You know the difference between selling a product and building a business case, and you do both exceptionally well. If that sounds like your career, this is the role you have been working toward. Responsibilities Own a greenfield territory of enterprise accounts (4,000+ employees), driving net new logo acquisition from prospecting through close Build and manage a self-sourced pipeline — the majority of your opportunities will come from your own outbound activity, creativity, and relationships Navigate complex, multi-threaded sa

About Us At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. About the Role: We are looking for an GTM Engineer where you won’t just be using our tools—you’ll be the "First Customer," building the AI-native systems that power our technical support, onboarding, and customer success engines. You will own the technical roadmap for how LangChain supports its users. Your goal is to drive massive case deflection and a premium onboarding experience by building autonomous agents that solve complex technical problems before a human ever needs to step in. This is a role for a builder-operator who can identify a friction point in the customer journey and ship a production-grade agentic solution to fix it. You Will: Architect Customer Agents: Desi

Head of Enterprise GTM Strategy & Operations Reports to VP, Enterprise Sales · SF or NY Reporting to the VP of Enterprise Sales, this role owns both halves of Scale AI’s enterprise revenue engine: the strategy that determines where we play and how we win, and the operating system - people, process, and systems - that makes that strategy executable, measurable, and repeatable. On the strategy side, you set the analytical foundation for enterprise growth: segment and account prioritization, coverage and territory design, pricing and packaging inputs, and the diagnostic work that explains why the funnel behaves the way it does. On the operations side, you own the RevOps stack, forecasting, compensation design, sales enablement, and the operating cadences that convert strategy into predictable quarterly execution. The ideal candidate is equally comfortable building a segmentation model from a blank page and running a Monday morning pipeline review. You will lead an established team, with the Head of Sales Enablement and the RevOps Manager as direct reports. Your first job is to raise the ceiling on what that team delivers: sharper analysis, tighter operating rhythm, and enablement that measurably shortens ramp and lifts win rates. This is a senior, highly visible role partnering with Enterprise Sales leadership, Finance, Marketing, Product, and Solutions Engineering, with regular exposure to the executive team and board materials. STRATEGY Define which segments, industries, and accounts Scale prioritizes, and build the analytical case behind those choices Build and maintain the market sizing, segmentation, and account-tiering models that drive coverage decisions and investment trade-offs Lead hypothesis-driven analyses of the enterprise funnel - win/loss patterns, conversion drivers, deal economics, coverage gaps - and translate findings into specific changes to how we sell Partner with Finance and Product on pricing, packaging, and deal-structure strateg

Position Overview: Diligent is looking for a talented QA Analyst to improve the quality of Diligent products. The QA Analyst is part of a cross-functional agile team and involved in every step of the software testing life cycle, from planning to releasing the product. Key Responsibilities Demonstrates entry level technical capabilities Ability to complete smaller stories independently, more complex ones with guidance from senior members of the team Curious and high potential for learning and growing as an engineer. Understand the process and keep the Flow healthy. Understands specifications, can draw up test scenarios, create regression test cases and updates test cases as needed. Executes test cases and analyses test results. Interrogating failed scenarios and accurately record defects following them through to resolution. Use AI tools to enhance productivity: Use AI tools to automatically generate test scenarios Speed up the creation of edge case scenarios that might be overlooked manually. Use AI to query test results, logs, or bug databases using natural language Automatically generate or update QA documentation Required Experience/Skills 0-3 years of experience in Software Testing, preferably testing of Web applications. Experience in working with bug-tracking systems, and version control systems. Knowledge of testing methods and technologies, understanding of formal software development processes (SDLC) Flexible analytical and algorithmic thinking, desire for self-development, persistence in finding solutions, and achieving goals. Awareness of modern AI-enhanced development tools (e.g., GitHub Copilot, ChatGPT, Cody). Preferred Experience/Skills Basic programming or scripting skills. Automation testing experience / Desire to learn. Experience with CI/CD Can-do attitude ISTQB certification About Us Diligent is the AI leader in governance, risk and compliance (GR

About Syllo Syllo is on a mission to transform litigation. Our product is a unified litigation platform that enables lawyers and paralegals to safely harness the power of language models and agentic AI throughout the litigation life cycle. Since going to market, we have gained a diverse group of enterprise customers, including some of the biggest law firms and corporations in the country, and we are quickly expanding. By reducing the expense of litigation industry-wide, we aim to improve access to high-quality representation and promote the alignment of legal outcomes with merit. About the Role We’re looking for a Senior UX Designer to support the team with UX brainstorming and guidance. Responsibilities Provide design support and UX perspective. Audit the product to spot areas where we need to implement the design system and create tickets to drive execution. Proactively audit key workflows with an eye towards making them more intuitive. Helping clean up UX experiences that feel too complex, simplify them and bring them to fruition in intuitive patterns. Implement Design System rules and continue the UX patterns being built in Syllo Qualifications At least 8 yrs demonstrating UI/UX experience solving complex products. Before and After case builds are a must. Experience understanding types of users and ways to get the users' needs transferred into intuitive workflows. Ability to make highly complex workflows intuitive Ability to introduce innovative features/workflows to users in a way that drives adoption Knowledge of UX patterns and deep understanding of navigational solutions to take a user from point A to point B in very complex workflows Ability to thrive in a fast-paced environment and execute on several projects simultaneously Knowledge and understanding of accessibility. Great communication skills, (bare in mind they will be working with non-designers as well, so communicating the concepts and solutions to them in a way they can grasp them