Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Over the past twelve months, we’ve seen rapidly growing demand for Software Engineers who thrive at the intersection of deep technical work, customer impact, and product strategy. As Fin's AI Agent for Customer Service, Fin, becomes mission-critical for our most strategic customers, we’re building a team of Forward Deployed Software Engineers to help bridge the gap between customer needs and product innovation. As a Forward Deployed Software Engineer, you’ll work hands-on with some of Fin's most strategic customers, partnering closely with our R&D and Go-to-Market teams to design and deliver high-impact solutions. You’ll go beyond implementation — helping shape product direction, influencing roadmap decisions, and ensuring Fin delivers real, measurable business outcomes in complex, real-world environments. If you’re excited by ownership, creativity, and solving ambiguous problems, and you want to work at the frontier of applied AI while collaborating with world
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Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. Role Overview We’re looking for a Staff AI Product Designer to shape what our AI does, how it behaves, and how it fits into real user workflows. This role sits at the intersection of product, design, and machine learning—turning emerging capabilities into reliable, high-quality user experiences. You’ll design systems: behaviors, decisions, orchestration, and end-to-end experiences powered by AI. This is not a traditional product design role. You’ll go beyond interface design to define how AI systems behave, operate, and deliver value in the real world—similar to emerging “AI Model Designer” roles, but more deeply embedded in product. What You’ll Do 1. Define AI capabilities (the “what and why”) <ul&g
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's The Opportunity? Fin believes that vertically integrated AI will deliver the best performance for CX teams. We built our own models - the Apex family of models - to deliver on this belief and they are the best performing models for CX, beating frontier models on performance, hallucination and speed. We also believe in Open platforms and that you should be able to integrate Fin into your architecture and end customer experience easily. We’ve built APIs, MCP, and CLIs, and integrate with 100s of tools in our customers' tech stacks. And we’re increasingly speaking to technical teams, AI builders, and developers that are deciding what to integrate, what to build on and what to trust. This role will help Fin effectively position our platform and models to technical personas and support teams. It is a net-new role for someone who wants to help define a category of PMM at Fin: making a technical, extensible platform legible and exciting to technical buyers and audiences, and establishing
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Customer Agent is the next major evolution of Fin. We’re building toward a single AI agent that works across the full customer lifecycle, from support to sales to ecommerce, and eventually success. This role sits within a newer and fast-growing part of the organisation. The group is focused on expanding Fin beyond customer service into broader customer-facing jobs, building the product capabilities that allow one agent to work across multiple roles with shared context. The competitive landscape is intense. Fast-moving AI-native startups are shipping aggressively and going after the same deals we are. We need someone who thrives under that pressure and can maintain high standards while moving at startup speed. What will you do? You’ll own strategically significant work streams end-to-end. Be accountable for outcomes, not just delivery cadence or team health, but whether the work actually moved the needle. Manage from the front line: deeply understanding the product, the c
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Fin Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by over 30,000 global businesses, Fin is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What’s the opportunity? We’re hiring an Engineering Manager for our AI Models Infrastructure Team in the AI Group . The AI Models Infrastructure team builds and operates the foundational infrastructure th
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? As a Senior Finance Data Scientist, Existing Business , you will be the architect of the systems that predict Fin's revenue future. You will move beyond static reporting to build production-grade forecasting models that translate complex customer behaviors into financial signals. You will work on high-impact, open-ended problems, such as predicting expansion propensity and modeling long-term customer LTV. This role requires a hybrid of financial intuition and technical rigor: the ability to navigate raw data warehouses and the strategic mindset to explain the "why" behind the numbers to our leadership team. The Impact You Will Have Own and Evolve the Revenue Engine: Build and maintain predictive models for usage-based revenue, renewals, and expansion that outperform traditional linear forecasts. Unlock Predictive Insights: Develop propensity models to identify expansion opportunities and churn risks before they materialize in the ledger. Architect Finance Data: Des
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? In the last six months we experienced an increase in demand for software engineers who work closely to our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a founding Senior Forward Deployed Engineer you’ll get to interact with our R&D team and influence roadmap decisions while unlocking business impact for our customers. You’ll play a pivotal role in revolutionizing how our most strategic customers scale customer support. You will work closely with customers and our go to market team to deeply understand use cases and design, build, and implement solutions for them. If you’re looking for ownership, creativity, and the opportunity to lead R&D and Go-to-Market teams in a fast-paced environment, this role is for you. What will I be doing? Drive the adoption of Fin by helping prospects unlock the power of Fin's AI capabilities to automate and scale their support operations.
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? In the last six months, we experienced an increase in demand for software engineers who work closely with our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a Staff Forward Deployed Engineer, you’ll work directly with these customers and our Go-To-Market team to deeply understand use cases and design, build, and implement solutions for them. You’ll operate with a high degree of autonomy and trust: expected to set direction, own outcomes, and represent Fin confidently in high-stakes customer contexts. As a result, you’ll play a pivotal role in revolutionising how our customers scale their support operations while unlocking meaningful business impact. In addition, you’ll lead by example: acting as a cross-functional force multiplier who influences product direction with field insight and helps define what Forward Deployed Engineering means at Fin. If you’re looking for ownership, creativity, and
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Our company website is the centerpiece of our brand — the public source of truth about Fin's products and the number one driver of leads for our demand generation team. Fin.ai sits at the intersection of awareness, product marketing, demand, and support , requiring robust, performant, and reliable infrastructure as much as polished user-facing interfaces. We’re looking for a Senior Full Stack Engineer to join Team Web , who is passionate about crafting intuitive front-end experiences and building the backend systems and tools that power them. You’ll play a key role in shaping the future of our website across the full stack, from UI to infrastructure, while collaborating with product marketers, designers, and engineers across the business. See the teams most recent work here What will I be doing? Design, build, and maintain end-to-end web solutions — from modern UIs to backend services, APIs, and infrastructure. Collaborate with design, brand, marketing, and
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. We are looking for a technically-capable product leader to head up AI Design at Fin. Fin is the #1 AI agent for customer service — a full-stack, vertically integrated AI system powered by our own in-house models, Apex, designed specifically for customer experiences. The role is to lead the Design function within our AI Group, where our custom models and core Fin functionality are developed. You will be managing our AI Designers (currently 3 Staff/Principal level AI Designers). You will work directly with AI Engineers and Scientists in our AI Group , and Product Designers and teams in our R&D group. We believe that leading AI Design is a new type of product leadership role that combines technical, product, and leadership qualities. This includes shaping how the Fin AI models and harness behave — how they reason, respond, and improve over time. The experience is defined as much by model behavior, evals, and iteration loops as it is by UI. We’re looking for someone to lead in that world.
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our Helpdesk brings together the tools modern support teams need to deliver fast, effective service: an omnichannel inbox, AI-powered ticketing, real-time assistance from Copilot, automation, and Fin AI Agent. We are building a single system where human and AI agents can work together seamlessly, with the context and intelligence to resolve increasingly complex customer issues. What’s the opportunity? The AI Helpdesk is a major next step in the evolution of Intercom’s core product. We are shaping an AI-first Helpdesk that helps support teams work more efficiently, resolve more conversations, and deliver consistently excellent customer experiences. This role sits in a high-impact product organisation where the product vision and technical direction are continuing to evolve. You’ll lead an engineering team working closely with Product, Design, Customer Support, and AI/ML partners to tur
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta is growing quickly, we're profitable, and we're continually outpacing our growth targets while maintaining very strong NPS scores. Needless to say, it's an exciting time! We're scaling our Sales Development team with customer-focused SDRs who will take ownership of our outbound sales engine and help to build pipeline as we move up market, and distinguish Vanta as best-in-class to prospects in a burgeoning competitive landscape. If this sounds like you, and you're excited to join a growing team, we'd love to hear from you. What you’ll do as a Business Development Representative at Vanta: Have a strong understanding of Vanta’s value proposition and product Master the process of identifying strategic accounts using tools like Salesforce, ZoomInfo, Outreach, Linkedin Sales Nav, and 6Sense, that will help us move up market Organize a multi-channel approach to prospecting and and maximize efforts by developing sequences in Outreach Coordinate meetings on account executive’s calendars and log activities Efficiently and gracefully counter objections, as well as have excellent interpersonal & technical skills How to be successful in this role: Have prior experience in B2B SaaS, preferably in a pipeline-generating Sales role Help us to manage our current Outbound Engine Be a self-starter who enjoys creating process and procedures for a scaling business Be highly empathetic to prospects as a strong brand representative for Vanta Have stellar problem solving chops, and an enthusiasm for making a large impact early on at a start-up Be able to commute to come in office hybrid 3 days per week College degree required What you can exp
Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Sales Compensation team at Stripe is responsible for the overall compensation strategy, design, and payment administration for the global sales organization. We ensure that our objectives align with the compensation program and that our sales teams are paid accurately and on time. We provide thought leadership for the go-to-market initiatives so that performance and compensation are effectively correlated. The Sales Compensation team partners closely with the revenue-generating and support functions across Stripe to support the success of our sales efforts. What you'll do You're a key contributor to the sales compensation program design, implementation, and performance assessment of the sales organization. You'll have high visibility across multiple channels, owning the performance-to-compensation structure for specific sales teams and serving as the subject matter expert for strategic advice and implementation of any compensation programs (including SPIFFs and MBOs) that further align the sales focus with our OKRs. You're passionate about sales compensation and comfortable working in ambiguous situations to identify optimal solutions for our sales teams to succeed. You have experience working across all levels and functions of an organization (preferably in a high-growth environment) to align our priorities with our sales team's motivation. You bring resilience and the ability to both partner and lead in cross-functional situations. You
The Customer Service Associate is responsible for providing service to inbound customer inquiries that are service-related by providing information and solutions as well as troubleshooting. This role also is responsible for sales of inbound accounts through inbound communication channels. They receive telephone calls/email/chat to handle all aspects of sales, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution. Collaborates with sales team by providing administrative assistance and general support. The Customer Service Associate use various computer systems to enter and track invoices as well as customer and sales data. This position is key in growing customer relationships and vital to our team. Who You Are: You are eager to get your foot in the door and embrace the fast-paced buzz of the media world. Working for a global leader in digital content, supporting successful sales teams excites you and you thrive in a fast-paced, service-oriented environment where terrific customer support is critical. In this role, you would be responsible for providing service to inbound customer enquiries that are service-related and delivering administrative assistance and general support to the sales team. Your goal is to help our customers, internal and external, work smarter. You’re an excellent communicator across multiple mediums like phones, chat, and email, and are focused on solving problems in a manner that enhances the overall customer relationship. Your Next Challenge: Receive and process inbound sales queries from clients via the phone, email and online chat. Sell to customers and engage them in discovery activities that determine their needs, suggests relevant products and services, and gather relevant customer information. Encourage and enable customers to self-serve. Process, track, code and handle invoices and internal
About the Team OpenAI’s Business Marketing team helps organisations understand, adopt, and create value with AI. In EMEA, Consumer and Business Marketing plan as connected partners—bringing together audience insight, global narratives, product launches, customer proof, partnerships, field activity, and demand generation into coherent regional programs. We work closely with country and regional GTM teams, Global Integrated Marketing, and Production to build relevance, trust, adoption, and durable commercial impact across a diverse set of markets. About the Role We’re hiring an Integrated Marketing Manager to shape how businesses across EMEA understand, experience, and choose OpenAI. You’ll own end-to-end regional B2B programs and build them side by side with EMEA Consumer Marketing, so audience strategy, market priorities, and campaign sequencing work as one joined-up regional plan. You’ll translate global launches and campaigns into locally relevant market moments, and build EMEA-led programs where regional insight creates a stronger path to impact. The role has a dotted-line relationship to the Global Integrated Marketing lead and partners closely with Production: shaping global work early, recommending budget allocations across global, regional, and local activity, and turning strategy into decision-ready briefs with clear scope, timing, feedback, and approvals. You’ll also partner deeply with Sales and Marketing Operations. This is a hands-on role: you will set the strategy, write the brief, align contributors, unblock delivery, and stay close to performance and learning. In this role, you will: Own the EMEA B2B integrated marketing strategy and quarterly plan, working side by side with Consumer Marketing to align priority audiences, markets, launches, campaign sequencing, channels, and measurement. Turn audience insight, cultural and competitive context, product truth, customer proof, and business priorities into sharp regional strategies and creative briefs tha
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