Client Retention Specialist Jobs

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role: We are looking for a Renewals Specialis t to join our team. This is hybrid role, reporting to the Senior Director, Renewals. The charter of this role is to protect and grow ARR, accelerate renewal cycles, and improve commercial outcomes. This position is regionally focused, supporting one or more AVPs and their chain of command. What you’ll do (Role Expectations) Partner with Account Executives and Sales Leadership to ensure renewals in the supported region are addressed on time Monitor account health and customer risk signals to surface churn risks and growth opportunities Orchestrate account-level mitigation strategy and plans for at-risk and high-value clients with cross-functional teams Lead structured renewal forecast cadence calls with account teams for the current and future quarters Provide strategic renewal guidance and consultative support to drive retention, reduce churn, and improve renewal outcomes Who Yo

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Concierge Specialist IV on the Customer Experience team, you'll serve as a senior subject matter expert and relationship owner for Coinbase's highest-value customers. This team delivers world-class, personalized service to our most valued clients, ensuring they have a seamless experience across all Coinbase products. You'll own complex customer relationships end to end, mentor junior Concierge agents, and drive measurable improvements in satisfaction, retention, and product adoption. What you'll do: Own and deepen relationships with a portfolio of Coinbase's highest-value customers, serving as their primary point of contact and trusted advisor across all products and services. Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes. Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs. Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase. Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team. Required Skills

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Concierge Specialist IV on the Customer Experience team, you'll serve as a senior subject matter expert and relationship owner for Coinbase's highest-value customers. This team delivers world-class, personalized service to our most valued clients, ensuring they have a seamless experience across all Coinbase products. You'll own complex customer relationships end to end, mentor junior Concierge agents, and drive measurable improvements in satisfaction, retention, and product adoption. What you'll do: Own and deepen relationships with a portfolio of Coinbase's highest-value customers, serving as their primary point of contact and trusted advisor across all products and services. Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes. Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs. Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase. Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team. Required Skills

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Concierge Specialist IV on the Customer Experience team, you'll serve as a senior subject matter expert and relationship owner for Coinbase's highest-value customers. This team delivers world-class, personalized service to our most valued clients, ensuring they have a seamless experience across all Coinbase products. You'll own complex customer relationships end to end, mentor junior Concierge agents, and drive measurable improvements in satisfaction, retention, and product adoption. What you'll do: Own and deepen relationships with a portfolio of Coinbase's highest-value customers, serving as their primary point of contact and trusted advisor across all products and services. Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes. Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs. Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase. Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team. Required Skills

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Concierge Specialist IV on the Customer Experience team, you'll serve as a senior subject matter expert and relationship owner for Coinbase's highest-value customers. This team delivers world-class, personalized service to our most valued clients, ensuring they have a seamless experience across all Coinbase products. You'll own complex customer relationships end to end, mentor junior Concierge agents, and drive measurable improvements in satisfaction, retention, and product adoption. What you'll do: Own and deepen relationships with a portfolio of Coinbase's highest-value customers, serving as their primary point of contact and trusted advisor across all products and services. Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes. Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs. Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase. Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team. Required Skills

Senior Human Data Operations Partner, AI Team: Human Data Prolific Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. The role As a Senior Human Data Operations Partner, you will play a pivotal role in ensuring the smooth execution of end-to-end operational processes that power Prolific's specialised participant pools. You’ll act as a key enabler for client-specific projects, working closely with delivery teams to align participant-related processes with strategic AI customer needs. You’ll also work to transform these processes and workflows into scalable solutions, partnering closely with our product and tech teams to do this. This role demands a hands-on approach to participant onboarding, verification, and quality management, as well as cross-functional collaboration to meet the demands of both internal stakeholders and external clients What you’ll be doing in the role Develop detailed project plans, workflows, and enablement materials to support efficient delivery. Maintain Prolific’s participant pools as high-quality, diverse, and optimised to meet customer demands. Implement and manage verification processes for domain experts and AI taskers, ensuring their skills and qualifications meet client-specific requirements. Continuously optimise participant onboarding and activation funnels to enhance retention and task performance. Monitor participant engagement and quality metrics, using insights to drive improvements. Contribute to upskilling programmes and certification processes for participants involved in complex AI tasks Work closely with product, data, science, and customer success teams to align operational priorities with strategic objec

Senior Human Data Operations Partner, AI Team: Human Data Prolific Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. The role As a Senior Human Data Operations Partner, you will play a pivotal role in ensuring the smooth execution of end-to-end operational processes that power Prolific's specialised participant pools. You’ll act as a key enabler for client-specific projects, working closely with delivery teams to align participant-related processes with strategic AI customer needs. You’ll also work to transform these processes and workflows into scalable solutions, partnering closely with our product and tech teams to do this. This role demands a hands-on approach to participant onboarding, verification, and quality management, as well as cross-functional collaboration to meet the demands of both internal stakeholders and external clients What you’ll be doing in the role Develop detailed project plans, workflows, and enablement materials to support efficient delivery. Maintain Prolific’s participant pools as high-quality, diverse, and optimised to meet customer demands. Implement and manage verification processes for domain experts and AI taskers, ensuring their skills and qualifications meet client-specific requirements. Continuously optimise participant onboarding and activation funnels to enhance retention and task performance. Monitor participant engagement and quality metrics, using insights to drive improvements. Contribute to upskilling programmes and certification processes for participants involved in complex AI tasks Work closely with product, data, science, and customer success teams to align operational priorities with strategic objec

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Client Success Management function is responsible for retaining existing business and drive sales growth through client adoption of Company products and services. Specialize in using deep industry, business processes and product expertise to increase product adoption and utilization. Post-sale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company

Location: The territory for this position includes Boston, MA and Rhode Island. We are seeking an experienced Organ Health Specialist (OHS) to join our growing Organ Health sales team! In this role, you will drive revenue growth and market development within the nephrology and transplant markets by cultivating and maintaining key relationships, executing strategic business plans, and promoting the adoption of both existing and newly launched products. Your expertise and insights will play a critical role in advancing our mission to support healthcare providers with innovative diagnostic tools. The ideal candidate is a results-driven professional with a proactive mindset, adept at navigating complex sales environments and overcoming challenges. If you're passionate about improving chronic kidney disease patient care and excel in a fast-paced, competitive sales environment, we encourage you to apply. Responsibilities As an Organ Health Specialist, you will promote and sell Renasight , a genetic test designed to identify potential genetic causes of kidney disease and assess hereditary risks based on family history. Renasight analyzes 397 genes associated with chronic kidney disease (CKD), providing critical insights for patient care and management. In addition to Renasight, you will also sell Prospera , a genetic test for organ transplant that detects otherwise undetected rejection events, helping to prevent potential loss of a transplanted organ. Achieve and exceed performance goals through effective sales strategies, client relationship building, and territory management. Drive market adoption of Natera’s products, contributing to successful product launches and market expansion. Serve as a local expert on Natera’s technology and services, representing the company with professionalism and technical expertise. Develop and execute tailored local business plans to achieve sales objectives and maximize available resources. Qualifications Bachelor’s Degree or equiva

TERRITORY: Northern and Eastern Utah, Idaho and Montana. Ideal candidate must reside in Salt Lake City or surrounding areas. We are seeking an experienced Organ Health Specialist (OHS) to join our growing Organ Health sales team! In this role, you will drive revenue growth and market development within the nephrology and transplant markets by cultivating and maintaining key relationships, executing strategic business plans, and promoting the adoption of both existing and newly launched products. Your expertise and insights will play a critical role in advancing our mission to support healthcare providers with innovative diagnostic tools. The ideal candidate is a results-driven professional with a proactive mindset, adept at navigating complex sales environments and overcoming challenges. If you're passionate about improving chronic kidney disease patient care and excel in a fast-paced, competitive sales environment, we encourage you to apply. RESPONSIBILITIES As an Organ Health Specialist , you will promote and sell Renasight , a genetic test analyzing 385 genes to identify potential hereditary causes of kidney disease, and Prospera , a non-invasive cfDNA test for early detection of kidney transplant rejection—both supporting comprehensive kidney health management from diagnosis to post-transplant care. Achieve and exceed performance goals through effective sales strategies, client relationship building, and territory management. Drive market adoption of Natera’s Organ Health portfolio (Renasight and Prospera), contributing to successful product launches and market expansion. Serve as a local expert on Natera’s technology and services, representing the company with professionalism and technical expertise. Develop and execute tailored local business plans to achieve sales objectives and maximize available resources. QUALIFICATIONS Bachelor’s Degree or equivalent educational background. A minimum of 3-5 years of progressive sales experience, ideally within labor

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Client Success Management function is responsible for retaining existing business and drive sales growth through client adoption of Company products and services. Specialize in using deep industry, business processes and product expertise to increase product adoption and utilization. Post-sale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company. Essential Key Responsibilities Effectively lead customer success team(s) to achieve customer satisfaction, programmatic, business, and strategic goals Build and maintain a high performing team through effective hiring, goal setting, rewards, team building and performance management activities Become a trusted advisor to client organizations, deepening relationships with key stakeholders and ensuring they achieve measurable success and ROI with our platform Utilize data to enhance team performance, build compelling business cases, and drive product adoption across the client base Set high expectations for your team, driving them to meet and exceed operational targets through structured and agile processes Serve as a strong advocate for our customers, building lasting relationships with C-level and VP stakeholders to ensure their long-term success Lead from the front, balancing se

Commercial Inside Account Executive Italian speaking Description - The Inside Account Executive (iAE) is responsible for owning the end-to-end account strategy and sales engagement for medium business accounts. This role involves developing relationships with acquisition opportunities, managing account strategies, and ensuring efficient business processes. The Inside Account Executive will work closely with specialized inside resources to grow the account. Key Responsibilities Own and execute the end-to-end account strategy. Expand share-of-wallet (SoW) by developing/closing opportunities with acquisition (new logos), retention, & development mid-sized accounts. Drive sales in Personal Systems and Managed Device Services and expand services within the account. Maintain and execute comprehensive account strategies. Identify & Connect customer strategy, key initiatives & HP offering to build outcome-based sales and substantiating business case aligned to customer key initiatives Engage with executives and build strong customer relationships. Manage pipeline growth and ensure customer retention. Coordinate with various internal departments to align resources with client needs. Education & Experience recommended: Bachelor’s degree is required. Native Italian language fluency. High English language fluency. Proven experience in sales, account management, or a related role. A background in Information Technology or a related technical field, gained through both education and professional experience, will be highly valued. Strong understanding of sales processes and strategies Experience working with medium business accounts is preferred. Knowledge & Skills</b

Inside Account Executive Description - HP is seeking to identify highly motivated and qualified individuals for various future opportunities. Although there may not be an immediate opening, in anticipation of these opportunities becoming available, completing a profile will allow us to evaluate your qualifications and interests and will allow us to stay connected. About Role The Inside Account Executive (iAE) is responsible for owning the end-to-end account strategy and sales engagement for medium business accounts. This role involves developing relationships with acquisition opportunities, managing account strategies, and ensuring efficient business processes. The Inside Account Executive will work closely with specialized inside resources to grow the account. Key Responsibilities Own and execute the end-to-end account strategy across a portfolio of accounts Expand share-of-wallet (SoW) by developing/closing opportunities with acquisition (new logos), retention, & development mid-sized accounts. Drive hardware, services, and solutions sales within the account set Maintain and execute comprehensive account strategies. Identify & Connect customer strategy, key initiatives & HP offering to build outcome-based sales and substantiating business case aligned to customer key initiatives Engage with executives and build strong customer relationships. Manage pipeline growth and ensure customer retention. Coordinate with various internal departments to align resources with client needs. Education & Experience Recommended Bachelor’s degree is preferred but not required. Proven experience in sales, account management, or a related role. Strong understanding of sales processes and strategies. <li

Commercial Inside Account Executive – German Speaking Description - We are looking for multiple German-speaking Inside Account Executives. The Inside Account Executive (iAE) is responsible for owning the end-to-end account strategy and sales engagement for medium business accounts. This role involves developing relationships with acquisition opportunities, managing account strategies, and ensuring efficient business processes. The Inside Account Executive will work closely with specialized inside resources to grow the account. Key Responsibilities Own and execute the end-to-end account strategy. Expand share-of-wallet (SoW) by developing/closing opportunities with acquisition (new logos), retention, & development mid-sized accounts. Drive sales in Personal Systems and Managed Device Services and expand services within the account. Maintain and execute comprehensive account strategies. Identify & Connect customer strategy, key initiatives & HP offering to build outcome-based sales and substantiating business case aligned to customer key initiatives Engage with executives and build strong customer relationships. Manage pipeline growth and ensure customer retention. Coordinate with various internal departments to align resources with client needs. Education & Experience recommended: Bachelor’s degree is required. Fluent German is required. A good command of English is required. Proven experience in sales, account management, or a related role. Strong understanding of sales processes and strategies. Experience working with medium business accounts is preferred. Knowledge & S

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Customer Relationship team is accountable for retaining existing business and driving sales growth through client adoption of Company products and services. Clients include media agencies, platforms, direct brands, and other AdTech vendors. They specialize in using deep industry, business processes and product expertise to increase product adoption and utilization. Post-sale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company.