Colleague Technical Consultant Jobs

Field Technical support Associate Description - Job Summary • This role is responsible for engaging with customers to enhance satisfaction by meeting their needs as well as delivering standardized services that meet established quality benchmarks. The role performs installations, maintenance, and repairs on customer equipment according to industry standards. The role ensures quality services, analyzes IT issues, maintains documentation, and provides site support. The role also acquires skills, adheres to guidelines, supports plans, and performs assigned tasks while maintaining confidentiality. Responsibilities • Engages in interactions with customers in adherence to established procedures, aiming to ascertain and enhance customer satisfaction by clarifying their needs and ensuring they are met. • Conducts installations, reinstallations, maintenance, and repairs on customer equipment, following industry standards and best practices. • Delivers standardized services that meet established quality benchmarks. • Leverages data from reliable sources to ensure precise alignment with customer product requirements. • Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking. • Maintains departmental documentation on work orders, software, inventory, and other paperwork required. • Provides site support for customer break fix activity and provides technical assistance to third-party and channel authorized service providers. • Acquires job skills and completes routine assignments/tasks, adhering to guidelines, and ensuring confidentiality in all dealings with company data. • Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients. • Solves defined problems using es

Field Technical Support Description - Job Summary • This role is responsible for engaging with customers to enhance satisfaction by meeting their needs as well as delivering standardized services that meet established quality benchmarks. The role performs installations, maintenance, and repairs on customer equipment according to industry standards. The role ensures quality services, analyzes IT issues, maintains documentation, and provides site support. The role also acquires skills, adheres to guidelines, supports plans, and performs assigned tasks while maintaining confidentiality. Responsibilities • Engages in interactions with customers in adherence to established procedures, aiming to ascertain and enhance customer satisfaction by clarifying their needs and ensuring they are met. • Conducts installations, reinstallations, maintenance, and repairs on customer equipment, following industry standards and best practices. • Delivers standardized services that meet established quality benchmarks. • Leverages data from reliable sources to ensure precise alignment with customer product requirements. • Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking. • Maintains departmental documentation on work orders, software, inventory, and other paperwork required. • Provides site support for customer break fix activity and provides technical assistance to third-party and channel authorized service providers. • Acquires job skills and completes routine assignments/tasks, adhering to guidelines, and ensuring confidentiality in all dealings with company data. • Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients. • Solves defined problems using established

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benef

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary: At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians (Technicians) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise. As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our patients and customers to deliver an exceptional experience. Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered. Once

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary: At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians (Technicians) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise. As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our patients and customers to deliver an exceptional experience. Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered. Once

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. The work: We're seeking a dedicated, passionate, and eager Senior Staff Technical Program Manager to join our team responsible for leading Ripple's Post-Quantum Cryptography (PQC) migration program. This is a challenging and technical role, requiring the expertise to synthesize business and technical requirements and the foresight to ensure we are solving for Ripple's current and future security needs ahead of Q-Day. You will work closely with InfoSec, XRPL Core, Payments, Custody, Stablecoin, Platform, Compliance, and Legal to drive a company-wide cryptographic migration across asymmetric ciphers, symmetric ciphers, hashing functions, and digital signatures. You will partner with InfoSec on the high-level strategy, but also know when to get hands-on to push an in

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Technical Support Engineer As a Technical Support Engineer based in Tokyo, you'll be part of Adyen's global Technical Support organisation, working closely with merchants across Japan while collaborating with teams and colleagues around the world. You'll partner with Engineering, Product, Commercial, and Operations to help merchants successfully integrate with and operate on the Adyen platform. This is a highly customer-facing role where you'll troubleshoot complex technical issues, advise merchants on integration best practices, and help them get the most out of Adyen's products. Beyond supporting merchants in Japan, you'll contribute to global initiatives, share knowledge across regions, and help continuously improve the way Technical Support operates worldwide. Your work will have a direct impact on our merchants' ability to process payments reliably and grow their businesses. What you'll do Act as a primary technical point of contact for merchants across Japan and across the globe, providing support via email, phone, and other communication channels. Troubleshoot complex API, integration, and payment processing issues, partnering with Engineering and Product teams to drive resolution. Advise merchants on implementation best practices and help optimise their payment setup on the Adyen platform. Build trusted relationships with me

Generative AI Architect Location: Charlotte, NC | Practice Area: Technology & Engineering | Type: Permanent Shape the architecture of enterprise-scale generative AI solutions at the forefront of innovation The Role As part of Capco’s Technology Delivery Team, you will apply deep expertise in architecture, AI, and modern engineering practices to design and deliver next-generation solutions. As a Generative AI Architect, you will lead the definition and implementation of scalable, secure, and enterprise-grade AI systems, guiding projects from concept through to production while aligning technology with strategic business goals. What You’ll Do Define and deliver enterprise-wide architecture for generative AI and agentic systems aligned to business objectives Design scalable, modular solution patterns and integrate foundation models into enterprise environments Architect and implement agentic AI systems, including workflows, orchestration, and system integrations Establish robust cloud-native infrastructure and MLOps pipelines for deployment, monitoring, and lifecycle management Collaborate across teams, mentor colleagues, and contribute to innovation and thought leadership in AI What We’re Looking For Bachelor’s or Master’s degree in Computer Science, AI/ML, or a related field 10+ years of experience in software architecture, including hands-on work with AI/ML systems Strong expertise in generative AI, foundation models, and agentic AI frameworks Proficiency in Python and experience with leading AI/ML frameworks and cloud platforms (AWS, Azure, or GCP) Proven ability to communicate complex technical concepts and influence technical decision-making WIllingness to work in our office 3 days/week Bonus Points For Experience with prompt engineering and advanced RAG-based architectures Familiarity with vector databases and unstructured data processing techniques Experience implementing MLOps frameworks and production-grade AI systems Exposure to containerized and distrib

Generative AI Architect Location: New York, NY & Orlando, FL | Practice Area: Technology & Engineering | Type: Permanent Shape the architecture of enterprise-scale generative AI solutions at the forefront of innovation The Role As part of Capco’s Technology Delivery Team, you will apply deep expertise in architecture, AI, and modern engineering practices to design and deliver next-generation solutions. As a Generative AI Architect, you will lead the definition and implementation of scalable, secure, and enterprise-grade AI systems, guiding projects from concept through to production while aligning technology with strategic business goals. What You’ll Do Define and deliver enterprise-wide architecture for generative AI and agentic systems aligned to business objectives Design scalable, modular solution patterns and integrate foundation models into enterprise environments Architect and implement agentic AI systems, including workflows, orchestration, and system integrations Establish robust cloud-native infrastructure and MLOps pipelines for deployment, monitoring, and lifecycle management Collaborate across teams, mentor colleagues, and contribute to innovation and thought leadership in AI What We’re Looking For Bachelor’s or Master’s degree in Computer Science, AI/ML, or a related field 10+ years of experience in software architecture, including hands-on work with AI/ML systems Strong expertise in generative AI, foundation models, and agentic AI frameworks Proficiency in Python and experience with leading AI/ML frameworks and cloud platforms (AWS, Azure, or GCP) Proven ability to communicate complex technical concepts and influence technical decision-making WIllingness to work in our office 3 days/week Bonus Points For Experience with prompt engineering and advanced RAG-based architectures Familiarity with vector databases and unstructured data processing techniques Experience implementing MLOps frameworks and production-grade AI systems Exposure to c

Generative AI Architect Location: New York, NY & Orlando, FL | Practice Area: Technology & Engineering | Type: Permanent Shape the architecture of enterprise-scale generative AI solutions at the forefront of innovation The Role As part of Capco’s Technology Delivery Team, you will apply deep expertise in architecture, AI, and modern engineering practices to design and deliver next-generation solutions. As a Generative AI Architect, you will lead the definition and implementation of scalable, secure, and enterprise-grade AI systems, guiding projects from concept through to production while aligning technology with strategic business goals. What You’ll Do Define and deliver enterprise-wide architecture for generative AI and agentic systems aligned to business objectives Design scalable, modular solution patterns and integrate foundation models into enterprise environments Architect and implement agentic AI systems, including workflows, orchestration, and system integrations Establish robust cloud-native infrastructure and MLOps pipelines for deployment, monitoring, and lifecycle management Collaborate across teams, mentor colleagues, and contribute to innovation and thought leadership in AI What We’re Looking For Bachelor’s or Master’s degree in Computer Science, AI/ML, or a related field 10+ years of experience in software architecture, including hands-on work with AI/ML systems Strong expertise in generative AI, foundation models, and agentic AI frameworks Proficiency in Python and experience with leading AI/ML frameworks and cloud platforms (AWS, Azure, or GCP) Proven ability to communicate complex technical concepts and influence technical decision-making WIllingness to work in our office 3 days/week Bonus Points For Experience with prompt engineering and advanced RAG-based architectures Familiarity with vector databases and unstructured data processing techniques Experience implementing MLOps frameworks and production-grade AI systems Exposure to c

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role at Baxter As a Technical Support Specialist, you will provide front-line support for Baxter's infusion systems, software applications, and connected technologies used in healthcare environments. This is where you can make an impact by helping hospitals, clinicians, biomedical technicians, and IT teams quickly resolve technical issues involving equipment that supports patient care. In this role, you'll balance technical support activities with case management and ticket processing while partnering with customers to maintain system performance and uptime. What You'll Do Provide Level 1 technical support via phone, email, and future chat channels for Baxter infusion pumps, associated software, and connected digital products. Troubleshoot hardware, software, connectivity, and system-related issues using established troubleshooting guides, technical documentation, and standard operating procedures. Process, document, and manage customer cases, ensuring accurate updates, issue tracking, and timely resolut

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. About the Role, Mission or Department Overview The Advertising Partnerships team is looking for a specialized Technical Project Manager for a fixed-term maternity cover role, starting November 1st 2026. In this role, you will report to the Executive Director, Partnerships and lead the execution and hands-on program management for high-value, R&D-driven partnership initiatives, ensuring complex integrations and key launch milestones are delivered seamlessly. Responsibilities: Technical Project Management: Lead technical project execution for high-stakes, R&D-heavy advertising partnership initiatives. Documentation & Roadmapping: Oversee technical documentation, integration roadmaps, and delivery tracking. Blocker Resolution: Directly resolve technical blockers and actively manage cross-functional dependencies across product, engineering, and partner teams. Program Coordination: Provide hands-on program oversight and immediate intervention during critical launch and implementation phases. Communication: Own communications to internal stakeholders about issues and status; stakeholders include colleagues from product development, partnerships, sales, and legal. Post-Launch & Handover: Support post-launch monitoring, issue resolution, and campaign optimization, while maintaining detailed handover records for smooth transition upon return. Demonstrate support and understanding of our value of journalistic independence and a strong

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . About the job This position is needed to support our customers with account administration and billing inquiries through effective troubleshooting, timely escalations, and cross-functional collaboration, ensuring we deliver world-class support to every Twilio customer. We’re looking for someone who is excited by solving tough problems and enjoys helping others work through complex technical issues. You’re a strong communicator to both technical and non-technical audiences via phone or email and you’re able to empathize with frustrated customers from all backgrounds. You enjoy collaborating with colleagues on your team, help them with the day to day challenges, and are able to contribute ideas on how to improve the team’s work. You should have a firm understanding of the technology stacks common to the Web ecosystem and experience in a telecom environment. You’ve got strong time management skills, and are efficient at getting work done in a dynamic work environment while sti

Perplexity Computer is one of the defining products of the new era of agentic AI. Millions of people use Perplexity to transform knowledge into action, and the Agent Capabilities team sits at the intersection of frontier AI research and product innovation, building the foundations that shape how users and agents solve increasingly complex tasks. As every major breakthrough in AI models creates new possibilities, the Agent Capabilities team is responsible for turning frontier AI breakthroughs into reusable product capabilities. We are often the first to evaluate emerging model capabilities, determine where they create real user value, and transform them into reliable, scalable, high quality experiences for both users and agents. This is a highly leveraged role with broad ownership at the intersection of frontier AI research, agent systems, platform engineering, and product innovation. Tech Stack : Python | Go | Rust | PostgreSQL | DynamoDB | AWS | TypeScript Why Perplexity is different Craftsmanship . We build high quality, tasteful products targeting both the AI native and AI curious. Ownership . You identify the problem, design the solution and ship it. Entrepreneurship . We think like founders, act with urgency, and hustle to deliver for each other and our users. Scholarship . Work among highly talented peers, pursuing knowledge and truth, upleveling ourselves, our teams, and our products. Partnership . We amplify each others' strengths, break down silos, and give selflessly to help our colleagues deliver excellence. What you'll do Evaluate frontier models against real user tasks, identify useful behaviors and failure modes, and turn the most promising advances into production agent systems. Own the lifecycle from rapid prototyping and evaluation through launch, monitoring, and iteration. Improve agents’ ability to plan, use tools, manage context, recover from errors, and complete long-running tasks reliably. Apply state of the art ML and LLM techniques to design

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? With the advent of AI, the nature of customer support has changed dramatically - as have the humans who provide it. Our next Technical Support Specialist will be someone who thrives in autonomy, is deeply curious, fluent in AI tools and holds an extremely high bar not just for themselves, but for their teammates. As a Technical Support Specialist, you'll own complex technical queries around some of our most nuanced features, serve as a point of escalation for your colleagues for the most tricky investigations, consistently provide world class customer support, collaborate with our customers proactively to help them make the most of our platform and help drive improvements in product, processes, and peer development. You'll use AI tools alongside your own expertise to handle complex cases effici