Consumer Service Operations Representative Jobs

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As AI reshapes how consumers search, discover, and choose brands, Trustpilot’s unique dataset of authentic human sentiment is becoming increasingly critical. We are uniquely positioned to define how trust and reputation function in an AI-driven digital economy and we’re building an inclusive environment where curious, ambitious people can do the best work of their careers. As an Account Manager, you are responsible for retaining and growing a defined portfolio of existing customers on the Benelux market focusing on our Mid Market customer segment. You act as the commercial owner of each relationship - identifying the value drivers for the customer, setting up joint business goals and KPIs, driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value. You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth. You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value. This role requires native-level Dutch and strong professional English language skills. It is based in our Amsterdam office. What you'll be doing: Own your Book of Business and expand your revenue. Take ownership of your numbers. Identify Customers Goals and Drivers in order to derive its individual Trustpilot value drivers. Set up joint business goals and KPIs to measure success. Strategically understand the customers situat

Who we are: Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products. Our culture: We hire talented, self-motivated individuals with extreme ownership and high growth orientation. We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. We're a remote-first team spread across time zones, so no office to report to - work from wherever helps you do your best work. Just a couple of things to keep in mind: pay is based on where you're located, and you'll need to keep a home base in the country you're hired in. So while we love the "coffee shop today, mountains tomorrow" life, this isn't a passport-optional, work-from-anywhere-on-Earth kind of remote - think flexible within your country, not borderless. Location: Remote - United States or Canada About the Role: As Sardine grows with enterprise clients, our delivery process needs to meet the program management rigor that clients expect — formal governance, clear ownership, and predictable reporting — while moving at the pace of a fast-growing startup, not a large legacy vendor. You'll own the integration project plan on complex, multi-stakeholder enterprise engagements: milestone deliverables, dependencies, implementation timeline, and tracking client-specific product feature requests through to resolution, all built and mai

Designer, Portfolio At Kraft Heinz Design, we believe creativity has the power to make ideas unforgettable. We're looking for a Senior Designer to join our Portfolio Team and help shape the visual expression of seasonal campaigns across some of the world's most iconic brands. Working alongside the Kitchen, Creative Directors, Senior Designers, Art Directors, Copywriters, and Strategists, you'll help create compelling retail experiences and campaign assets that connect with consumers at the point of purchase. This is an opportunity to grow your craft while contributing to integrated campaigns that span retail, shopper marketing, and beyond. This role reports directly to the Head of Design at Kraft Heinz. If you're passionate about branding, retail Design, and creating beautifully crafted work, we'd love to meet you. What You'll Do Support the development of seasonal campaigns across a portfolio of Kraft Heinz brands. Design retail and shopper marketing assets, including point-of-sale materials, displays, merchandising, signage, promotional materials, and campaign collateral. Assist in developing campaign visual identities, design systems, and brand guidelines under the direction of Senior Designers and Creative Directors. Apply existing brand standards consistently across a wide variety of retail and marketing touchpoints. Collaborate with cross-functional teams to ensure designs are strategically aligned, on brand, and production-ready. Contribute ideas during creative development and help evolve concepts through design exploration. Prepare artwork and files for production while maintaining a high level of accuracy and attention to detail. Stay curious about design trends, retail innovation, and emerging creative tools to continuously develop your craft. What You'll Bring Experience in graphic design, branding, retail design, shopper marketing, or integrated marketing through an agency, in-house team, or equivalent experience. A portfolio demonstrating strong design

Who we are: Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products. Our culture: We hire talented, self-motivated individuals with extreme ownership and high growth orientation. We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. We're a remote-first team spread across time zones, so no office to report to - work from wherever helps you do your best work. Just a couple of things to keep in mind: pay is based on where you're located, and you'll need to keep a home base in the country you're hired in. So while we love the "coffee shop today, mountains tomorrow" life, this isn't a passport-optional, work-from-anywhere-on-Earth kind of remote - think flexible within your country, not borderless. Location: Remote -United States or Canada About the role Sardine sits on one of the richest behavioral datasets in fraud and risk: device intelligence, behavior biometrics, session telemetry, payment events, and consortium signals that we leverage to fight fraud across hundreds of fintechs and banks. We are looking for an applied research scientist that brings their expertise in deep learning and foundation models to take this to the next level. We are looking for an experienced ML applied scientist that can combine foundation model expertise with rich non-text sequential da

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team To advance Stripe’s important mission, we are building a world class Internal Audit (IA) team. Our purpose is to strengthen the organization’s ability to create, protect, and sustain value by providing the board and management with independent, risk-based, and objective assurance, advice, insight, and foresight. We are consumed with the goal of moving as fast as the business, being powered by technology, and increasing the maturity of Stripe’s controls where it matters the most. Our IA team is responsible for providing objective assurance on the design and operational effectiveness of Stripe’s internal controls and business processes, its compliance with laws and regulations, its risk management framework, and other governance processes. Organized as a single global function, the team operates under a unified methodology, set of policies, and governance model — with specialized leads who bring deep domain expertise while working in alignment with that shared framework. We’re looking for a leader with extensive finance, operations, fiduciary, and regulatory compliance audit experience who will help us build and scale a global audit program. What you’ll do As a senior member of the EMEA IA team you will be central to shaping our audit landscape in one of the most dynamic sectors of FinTech. In this pivotal role, you will help drive the execution of a comprehensive, risk-based internal audit strategy that not only anticipates emerging risks but

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Legal, Compliance, and Public Affairs team The Legal, Compliance, and Public Affairs team is a group of dedicated professionals committed to helping Affirm scale, innovate, and provide outstanding products for consumers, merchants, and key partners. We combine legal, compliance, and policy expertise to guide growth, shape products, and build trust across our ecosystem. Our work spans multiple professional disciplines and provides the foundation for Affirm’s mission to deliver honest financial products. About the role The Manager, Regulatory Compliance & Privacy (DPO) will support the UK Compliance function by leading and coordinating key second-line regulatory compliance and privacy oversight activities for the UK entity. This role will serve as the operational lead for UK privacy compliance and Data Protection Officer (DPO) responsibilities, while also supporting broader UK regulatory compliance priorities, including vulnerable customers and other key regulatory expectations and programs. The role will partner closely with Legal, Product, Engineering, Operations, Risk, Financial Crimes, and other Compliance stakeholders to ensure a well-governed, scalable, and effective UK compliance framework. What you’ll do As Manager, Regulatory Compliance & Privacy , serve as the primary operational lead for UK privacy compliance matters and act as the designated Data Protection Officer (DPO) for the UK entity, subject to any final organisational and regulatory approvals. Lead and oversee on existing key UK privacy governance activities, including Data Protection Impact assessments (DPIA’s), oversight, privacy risk assessments, incident and breach governance, data subject rights processes, retention and deletion governance, and regulatory documentati

About the Team The Product & Platform teams at OpenAI are responsible for delivering the company’s most impactful offerings—such as ChatGPT, our API platform, and new enterprise capabilities—to a global and diverse customer base. These systems must perform at scale and deliver exceptional experiences to developers, consumers, and businesses alike. The ChatGPT infrastructure team is responsible for ensuring that our products can serve rapidly growing demand with the performance, reliability, and quality our users expect. This work sits at the intersection of product demand, model deployment, inference, research, fleet, and capacity. The team translates changing product and model needs into clear capacity decisions and safe, scalable launches. About the Role We are seeking a Technical Program Manager to lead the operating system for Chat capacity and model deployment. You will connect demand forecasting and capacity allocation with model readiness, rollout planning, launch coordination, and post-deployment learning. You will also own mode deployment beyond capacity by working with cross functional teams across research, post-training, inference and product to own mainline model deployment. You will bring structure to constrained-capacity decisions, improve the tooling and mechanisms teams use to prioritize demand, and help new models reach users safely and efficiently. Success requires technical depth, sound judgment under ambiguity, and crisp execution across product, research, infrastructure, and operations teams. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Own cross-functional programs for Chat capacity forecasting, allocation, headroom planning, and constrained-capacity operations. Build durable intake, prioritization, and decision mechanisms that connect product demand and model requirements to available serving capacity. Partner

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Revenue team The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products. About the Role We’re looking for intelligent, driven professionals to join our Revenue Analytics team. This team is responsible for comprehensive analyses, reporting, and data solutions to support and grow our Revenue segments. The ideal candidate will have strong analytical and problem solving skills, the ability to craft comprehensive narratives for both internal and external stakeholders, and produce tools and solutions to scale data usage with Revenue. In addition to analytical rigor, the ideal candidate has strong interpersonal skills to work proactively within the organization and with clients to drive forward recommendations. What You’ll Do Optimize decisions and execution with analyses, and communicate to internal and external partners Be a strategic partner with our Client Success and Marketplace Teams as the data SME for respective Revenue segments and merchants for their point-of-sale and Marketplace business Create business cases, insights, and dashboards as well as handle experiments to engage Affirm’s external merchant base; demonstrating Affirm’s value proposition and product performance Create internal analyses to assess Revenue performance, drive recommendations, and inform critical decisions; using insights to serve segment strategy and execution Scale impact Sta

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Revenue team The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products. About the Role We’re looking for intelligent, driven professionals to join our Revenue Analytics team. This team is responsible for comprehensive analyses, reporting, and data solutions to support and grow our Revenue segments. The ideal candidate will have strong analytical and problem solving skills, the ability to craft comprehensive narratives for both internal and external stakeholders, and produce tools and solutions to scale data usage with Revenue. In addition to analytical rigor, the ideal candidate has strong interpersonal skills to work proactively within the organization and with clients to drive forward recommendations. What You’ll Do Optimize decisions and execution with analyses, and communicate to internal and external partners Be a strategic partner with our Client Success and Marketplace Teams as the data SME for respective Revenue segments and merchants for their point-of-sale and Marketplace business Create business cases, insights, and dashboards as well as handle experiments to engage Affirm’s external merchant base; demonstrating Affirm’s value proposition and product performance Create internal analyses to assess Revenue performance, drive recommendations, and inform critical decisions; using insights to serve segment strategy and execution Scale impact Sta

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON Settlement Agencies depend on Qualia Clear to help improve the speed and quality of a real estate closing. They also rely on Qualia Clear to do chunks of work for them, end-to-end. Qualia Clear's curative agents do this work in production today, on real transactions. As Product Manager for Curative, you will own this agent portfolio end to end — what the agents do next, how precisely they're specified, and whether customers actually use them. If you've built AI agents and want to put them to work at national scale, this is a good fit. RESPONSIBILITIES Own the curative agent portfolio end to end: roadmap, scoping, release, adoption, and iteration Scope agents with deep, precise requirements for AI systems working real title workflows across all 50 states Build rapid prototypes to pressure-test ideas before committing engineering time Partner with Engineering and Design to break ambitious goals into small, shippable milestones that deliver value fast Write tight, plain-language PRDs that frame the problem, success criteria, and context Analyze deployment and utilization data rigorously; use it to sharpen priorities every release Collect and analyze metrics on everything you ship — how well it works and how much it's used Monitor COGs per agent run and drive them down without sacrificing accuracy Report to executives on ideas, roadmap, product adoption, and agent performance Work w

Who we are: Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products. Our culture: We hire talented, self-motivated individuals with extreme ownership and high growth orientation. We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. We're a remote-first team spread across time zones, so no office to report to - work from wherever helps you do your best work. Just a couple of things to keep in mind: pay is based on where you're located, and you'll need to keep a home base in the country you're hired in. So while we love the "coffee shop today, mountains tomorrow" life, this isn't a passport-optional, work-from-anywhere-on-Earth kind of remote - think flexible within your country, not borderless. Location: Remote - Mexico City, Mexico About the Role: Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. Reporting directly to the Global Head of Expansion, the General Manager - Mexico will own Sardine's market strategy, revenue growth, and customer success in Mexico. This person will partner cross-functionally with Sales, Marketing, Product, Account Management, and Partnerships to establish Sardine as the leading fraud prevention platform in the market, build strategic relationships with banks and payment networks, and represent the voice of

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Architect, Core Platforms is responsible for leading the evolution of D&B’s Core platforms that resolve, enrich and deliver trusted commercial data to customer-facing products and internal consumers. Partnering with engineering, product, data, SRE and architecture teams to translate strategic platform needs into secure, resilient, maintainable and cost-effective solutions. This role will guide senior engineers, influence architecture and delivery decisions, and ensure that technical designs are grounded in operational reality, customer value and measurable outcomes. What’s on Offer at D&B Ireland 25 days annual leave (plus 2 paid volunteer days & 1 paid un-sick day) Holiday buy & sell (the option to buy or sell up to 5 additional days per year) Flexible working - hybrid model Employee Health Insurance Mental Health Support program Pension Contribution Family Friendly Leave (Maternity, Paternity, Parental, Marriage and Bereavement) Life Assurance Educational Assistance Program Life-Style Account (D&B will match your contributions up to €40 per month and can be used to claim for a range of health-related, leisure or lifestyle activities) At Dun & Bradstreet, we are 6,000 friendly colleagues around the world waiting to meet you and give you the opportunity to grow your career. Essential Key R

Who we are: Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products. Our culture: We hire talented, self-motivated individuals with extreme ownership and high growth orientation. We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. We're a remote-first team spread across time zones, so no office to report to - work from wherever helps you do your best work. Just a couple of things to keep in mind: pay is based on where you're located, and you'll need to keep a home base in the country you're hired in. So while we love the "coffee shop today, mountains tomorrow" life, this isn't a passport-optional, work-from-anywhere-on-Earth kind of remote - think flexible within your country, not borderless. Location: Remote - US or Canada About the Role: Sardine is building a dedicated go-to-market motion for the crypto vertical. This AE role is the first US seat in that motion, reporting solid-line into our Sales team and dotted-line into the GM, Crypto & Payments. Your account set is crypto-native: exchanges, wallets, custodians, on/off-ramps, stablecoin issuers, and L1/L2 ecosystems. You will own new business across this segment and carry the primary field presence at conferences where these buyers actually make vendor decisions. This is a platform displacement role. The

Location: San Francisco, CA (hybrid) What is Verse? The race to AI has become the race to power. Every breakthrough in artificial intelligence depends on one thing: access to electricity. But across the country, aging grid infrastructure and years-long interconnection queues are slowing the deployment of the data centers that will power the next generation of innovation. Solving this challenge isn't just about energy—it's about unlocking the future of AI. At Verse, we're building the energy intelligence platform for the AI economy. Our software helps the world's largest energy consumers achieve faster, cheaper, and cleaner power by combining real-time control of energy assets with complete visibility into their energy portfolio. Backed by Bessemer Venture Partners, GV, Coatue, and NVIDIA, and built by pioneers in grid-scale batteries, energy markets, and enterprise software, we're redefining how the world's most ambitious organizations access and manage energy. The Role We're looking for a highly analytical Senior Business Operations Analyst to support the growth and execution of our Dispatch Intelligence product. This role sits at the intersection of business operations, customer, product, engineering, and data science and has two core areas of responsibility. First, you will help drive overall program execution for Dispatch Intelligence: bringing structure to complex cross-functional initiatives, improving processes, tracking progress, and ensuring teams stay aligned on priorities and timelines. Second, you will help build and operate the processes through which flexible energy assets are onboarded onto the Verse platform and continuously improve their operational performance. The ideal candidate combines strong analytical problem-solving with exceptional project management and is comfortable working across both technical and commercial teams. You will play a critical role in helping Verse scale Dispatch Intelligence from individual projects and assets

About the Role Adobe is seeking a Machine Learning Engineer to join the Adobe Genuine Engineering team. This group protects Adobe's ecosystem from fraud, abuse, and misuse using intelligent systems worldwide. In this position, you will build and develop machine learning models from scratch, including custom transformer-based frameworks, to identify fraudulent actions, stop account sharing, and protect the experience of hundreds of millions of users. You will manage the entire model lifecycle: raw behavioral data and feature engineering, architecture development, large-scale GPU training, deployment, and monitoring. The team is actively building in-house behavioral foundation models that learn identity-preserving representations from long sequences of user activity. This is a role for an engineer who wants to own deep learning systems end-to-end — not consume pre-built ones. Key Responsibilities Build and train deep learning models from scratch, including custom transformer and attention-based architectures for long behavioral event sequences. Own the full training stack: event tokenization, temporal and positional embeddings, self-supervised pretraining (e.g., masked modeling, contrastive learning), and downstream fine-tuning. Train large models efficiently on GPU infrastructure using mixed-precision training, gradient accumulation/checkpointing, efficient attention, and distributed strategies (DDP, FSDP, or equivalent). Build and optimize feature pipelines on Databricks and Spark, transforming raw behavioral events into high-quality model inputs. Translate prototypes into production ML systems — scalable, reliable, and observable — and drive inference performance through architectural and serving-side optimization. Contribute to MLOps practices: experiment tracking, model versioning, CI/CD, automated retraining, and