Consumer Service Operations Representative Jobs

About the Team DoorDash Labs, established in 2018, serves as the innovation hub for DoorDash, focusing on developing automation and robotics solutions to enhance last-mile logistics. The team's mission is to create technologies that support and augment human networks, aiming to improve efficiency for Dashers, merchants, and consumers alike. We’re ruthlessly focused on business impact. We are a highly senior team composed of former pioneers from a variety of different robotics industries. As of 2025, DoorDash has completed 10B lifetime deliveries. We’re focused on how to do the next 10B even better. The DoorDash Air team is bringing drone delivery to reality. To make this happen, we’re building a strong electrical team to design high reliability, high power density converters, and fault-tolerant controls electronics. Come join us to build a new class of aircrafts and deploy at scale. About the Role We are looking for an Embedded Software Engineer to lead the development and bring-up of ARM-based microcontroller platforms across our robotics products. This is a high-ownership role, directly responsible for building the low-level firmware that powers our platforms. You will design, implement, and validate firmware for motion control, sensor integration, communications, power management, and safety-critical functionality. This role comes with a strong expectation of hands-on board bring-up, low-level debugging, and cross-disciplinary collaboration with electrical and systems engineers. You're excited about this opportunity because... Own the firmware bring-up and integration for new embedded platforms (e.g. ARM Cortex-M series). Develop and maintain bare-metal firmware and RTOS-based applications for robotic subsystems (motor control, sensors, telemetry, power systems). Write and maintain robust, maintainable, and well-documented C/C++ code for embedded targets. Collaborate with the electrical engineering team on hardware bring-up, schemati

Who we are: Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products. Our culture: We hire talented, self-motivated individuals with extreme ownership and high growth orientation. We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule. We're a remote-first team spread across time zones, so no office to report to - work from wherever helps you do your best work. Just a couple of things to keep in mind: pay is based on where you're located, and you'll need to keep a home base in the country you're hired in. So while we love the "coffee shop today, mountains tomorrow" life, this isn't a passport-optional, work-from-anywhere-on-Earth kind of remote - think flexible within your country, not borderless. Location Remote - USA or Canada About the role We're looking for a data-driven professional to help us measure, understand, and improve the performance of our risk strategies — and to stay ahead of evolving fraud threats by designing and deploying data-driven solutions with real-world impact. You'll work directly with clients to understand their unique fraud challenges, rapidly prototype proof-of-concept models, and build scalable, production-ready solutions using machine learning and graph analytics. You'll also analyze complex datasets, design metrics, build dashboards, an

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As AI reshapes how consumers search, discover, and choose brands, Trustpilot’s unique dataset of authentic human sentiment is becoming increasingly critical. We are uniquely positioned to define how trust and reputation function in an AI-driven digital economy and we’re building an inclusive environment where curious, ambitious people can do the best work of their careers. We’re expanding our Enterprise business across the Nordic region, and we’re looking for collaborative, forward-thinking professionals to help shape what’s next. You’ll work with some of the region’s leading brands at a moment when AI is fundamentally changing how reputation is built and how consumers make decisions, while helping businesses use authentic human sentiment to strengthen their visibility, credibility, and competitive position in the AI economy. As Enterprise Business Development Representative (EBDR), you will act as the strategic engine for our pipeline, working in close collaboration with our Senior Enterprise Sales Leaders to map major accounts, identify new verticals, and hunt for new business opportunities.This is a high-visibility role for ambitious professionals looking to master enterprise sales, with opportunities to advance into a closing Account Executive position. This role requires native-level Danish and strong professional English language skills. It is based in our Copenhagen office. What you’ll be doing: Identify, target, and map complex enterprise-level accounts, as well as strategically rework cold or existing accounts within your book of business finding multiple entry points into a given division or company. Research prospective companies

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. As a Staff Software Engineer on the Order Platform team, you'll shape the systems that power every Affirm purchase after checkout — orders, captures, refunds, and settlement — and drive the technical strategy that lets our merchants and consumers transact reliably at scale. Your work raises the bar for reliability and simplicity across our engineering systems, keeping the platform highly available while defining the capabilities that unlock future product needs. We're a small, senior team doing high-leverage work within Financial Platforms. Today we're consolidating the internal platform behind Affirm's post-checkout APIs — drawing clean domain boundaries, migrating existing merchants, and enabling future product launches. You'll set technical direction, mentor a strong group of engineers, and own decisions that matter for years. What You'll Do · You will be responsible for setting technical strategy for your team on a year-long time scale, and help your team tie it together with critical, business-impacting projects. · You will collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed. · You will act as a force-multiplier for your team through your definition and advocacy of technical solutions and operational processes. · You take ownership of your team’s operations and availability by ensuring you have the right monitoring, triage rotations, playbooks, polcities, testing and alerting in place to support “keep the lights on” & on-call efforts. · You will foster a culture of quality and ownership on your team by setting code review and design standards for your team, and advocating for them beyond your team through your writing an

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Consumers across the globe need safe, transparent financing while merchants want to provide users with their preferred way to pay and convert more buyers. To help achieve this vision, we are hiring a Senior Product Manager for our 1:Many Growth team. Affirm's Distribution Partnerships program - internally called " 1:Many " - is one of the highest-leverage growth levers at the company. Instead of integrating merchant by merchant, we integrate once into a platform merchants already use, and every merchant on that platform becomes reachable through that single integration. This role is responsible for: Own and grow Affirm's partner portfolio - making it easier and more frictionless for merchants to onboard and offer Affirm as a payment method to their customers. This includes taking product ownership of Affirm's existing vertical software partnerships, and growing the broader portfolio of platform partners still being stood up. Partner Acceleration Strategy - building the durable capabilities that make every future partner integration faster to launch and easier to scale, rather than solving the same problem one partner at a time. As a Senior Product Manager, you will work closely with cross-functional teams including commercial, merchant risk, design, product analytics, and engineering to define, launch and grow integrations with platform partners. Effective stakeholder management and ability to successfully navigate organizational dynamics are a must for success. You should be outcomes-driven with a very high bias for action. What You'll Do Collaborate with cross-functional teams to define, launch, and grow integrations with payment and platform partners. Build durable, repeatable capabilities through a Partner Acceleration Strategy that makes future partner integrations f

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Consumers across the globe need safe, transparent financing while merchants want to provide users with their preferred way to pay and convert more buyers. To help achieve this vision, we are hiring a Senior Product Manager for our 1:Many Growth team. Affirm's Distribution Partnerships program - internally called " 1:Many " - is one of the highest-leverage growth levers at the company. Instead of integrating merchant by merchant, we integrate once into a platform merchants already use, and every merchant on that platform becomes reachable through that single integration. This role is responsible for: Own and grow Affirm's partner portfolio - making it easier and more frictionless for merchants to onboard and offer Affirm as a payment method to their customers. This includes taking product ownership of Affirm's existing vertical software partnerships, and growing the broader portfolio of platform partners still being stood up. Partner Acceleration Strategy - building the durable capabilities that make every future partner integration faster to launch and easier to scale, rather than solving the same problem one partner at a time. As a Senior Product Manager, you will work closely with cross-functional teams including commercial, merchant risk, design, product analytics, and engineering to define, launch and grow integrations with platform partners. Effective stakeholder management and ability to successfully navigate organizational dynamics are a must for success. You should be outcomes-driven with a very high bias for action. What You'll Do Collaborate with cross-functional teams to define, launch, and grow integrations with payment and platform partners. Build durable, repeatable capabilities through a Partner Acceleration Strategy that makes future partner integrations faster t

Location: San Francisco, CA (Remote/Hybrid Available) What is Verse? The race to AI has become the race to power. Every breakthrough in artificial intelligence depends on one thing: access to electricity. But across the country, aging grid infrastructure and years-long interconnection queues are slowing the deployment of the data centers that will power the next generation of innovation. Solving this challenge isn't just about energy—it's about unlocking the future of AI. At Verse, we're building the energy intelligence platform for the AI economy. Our software helps the world's largest energy consumers achieve faster, cheaper, and cleaner power by combining real-time control of energy assets with complete visibility into their energy portfolio. Backed by Bessemer Venture Partners, GV, Coatue, and NVIDIA, and built by pioneers in grid-scale batteries, energy markets, and enterprise software, we're redefining how the world's most ambitious organizations access and manage energy. The Role You will be a member of the technical staff developing product experiences for our Dispatch Intelligence users – customers who want and have battery energy storage systems for additional energy cost savings or faster interconnection times. In this role, you will serve in a “full stack” capacity designing, building, and maintaining frontend and backend components of our energy storage suite of applications. We use Typescript, React, Next.js, Tailwind CSS, Radix/ShadCN, Jest, Cypress, Playwright, Vitest, and Storybook with Echarts and D3/Observable for data visualization for our frontend, and Cloudflare Pages for hosting and content delivery. We rely on identity and auth platforms like Clerk for sign-in flows. Our backend is written in Go and Python with Postgres/AlloyDB and blob storage for data persistence. Key Responsibilities Foster a culture and mindset of well-designed systems, test-driven software, and proactive communication with a high degree of transparency, mutual resp

Location: San Francisco, CA (Remote/Hybrid Available) What is Verse? The race to AI has become the race to power. Every breakthrough in artificial intelligence depends on one thing: access to electricity. But across the country, aging grid infrastructure and years-long interconnection queues are slowing the deployment of the data centers that will power the next generation of innovation. Solving this challenge isn't just about energy—it's about unlocking the future of AI. At Verse, we're building the energy intelligence platform for the AI economy. Our software helps the world's largest energy consumers achieve faster, cheaper, and cleaner power by combining real-time control of energy assets with complete visibility into their energy portfolio. Backed by Bessemer Venture Partners, GV, Coatue, and NVIDIA, and built by pioneers in grid-scale batteries, energy markets, and enterprise software, we're redefining how the world's most ambitious organizations access and manage energy. The Role As a Software Engineer focused on Fleet Telemetry & Control at Verse, you will be working closely with our energy solutions partners to design, implement, and test distributed energy resource controls and telemetry software on customer hardware at sites around the world. You will be part of a dynamic, high-performance team building applications directly on bare-metal or on hardware-level virtualization platforms. As an advanced technical leader in network programming and state management development, engineering teams will look to you for best standards and practices for interfacing with on-premises grid assets using solutions you will build and maintain. Key Responsibilities Foster a culture and mindset of well-designed systems, test-driven software, and transparent communication with a high caliber of mutual respect and consideration for stakeholders Mentor and support career and junior level engineers in their fleet telemetry and control software career development

Senior Analytics Engineer The Data Science & Analytics team at Asana is how the company turns data into decisions — defining the questions that matter, surfacing the answers, and making sure insight is at the center of every critical product and business call . As a Senior Analytical Engineer, you sit at the intersection of Data Engineering, Analytics, and Data Science, and you own the data foundations for a business domain end to end. Your mandate is to turn raw data into reliable, business-ready datasets that PMs, analysts, data scientists, and leaders actually trust and use — and to define the business logic and metric standards that make AI-powered self-serve trustworthy. You consume governed Silver tables and produce the Gold layer and semantic layer beneath Asana's most important metrics, dashboards, and Genie spaces. This role is based in our Vancouver office with an office-centric hybrid schedule . The standard in-office days are Monday, Tuesday, and Thursday . Most Asanas have the option to work from home on Wednesdays . Working from home on Fridays depends on the type of work you do, and your recruiter can share more about the in-office requirements . What you’ll achieve Own the Gold layer for a given business domain (e.g., PLG funnel, marketing attribution, revenue, NPI/AWM): Design and continuously improve the curated, dimensional data models that downstream dashboards, Genie spaces, and ELT reporting depend on. Implement the canonical business logic behind your domain's core KPIs: Translate KPIs into governed, versioned metric marts that resolve "this number doesn't match" disputes for good. Build and curate the semantic layer and Genie spaces that power self-serve in your domain: Author the metadata, documentation, and prompt/metric definitions that let stakeholders query governed data in plain language through Claude and Databricks Genie. Own the metric dictionary for your domain: a single source of truth for what each metric means,

At Zoox, the release teams handle the complex orchestration of releases spanning vehicle, cloud, and client code bases. From first commit to full production, our mission is to make every release predictable, transparent, and fast. We build the tooling and automation that improves the release lifecycle for our own teams and for teams across Zoox. We are seeking a technical expert in version control, continuous integration, and build systems who is equally comfortable driving a release end to end and engineering the systems that streamline it. You will work closely with our customers, from the teams whose components we release to the downstream consumers of each build, translating their needs into a better release experience and serving as a force multiplier within our team and beyond. In this role, you will: Own the end-to-end release process for a portfolio of vehicle software components, from branch cut through validation, hotfixes, and deployment to production Coordinate release readiness across integration, QA, and component teams, tracking readiness indicators and securing the approvals that confirm each release is production-ready Build and scale automation that removes manual release work, from branch management and merge workflows to release visibility and metrics Partner closely with our customers, the teams whose components we release and the downstream consumers of each build, turning their needs into process improvements Multiply the impact of release teams across Zoox by turning what works into shared tooling and practices, accelerating how quickly software reaches the fleet Qualifications: <li style="font-size: 9pt; font-family: Rajdhani, sans

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. On the Underwriting ML team, you’ll build and improve machine learning systems that make real-time transaction decisions, assessing the repayment risk and expected value of every Affirm checkout. You’ll work closely with experienced ML engineers, platform partners, and cross-functional stakeholders to take models from idea to prototype to production, and to keep them healthy with strong measurement and monitoring as user behavior and macroeconomic conditions evolve. What you’ll do - You will develop and iterate on underwriting prediction models using a mix of approaches for tabular and sequential data - You will build and scale feature pipelines and training datasets from proprietary and third-party signals, partnering with data and platform teams when needed. - You will prototype new modeling ideas and features, run offline experiments, and drive the best-performing approaches into production with appropriate risk controls. - You will help productionize models: integrate into batch and/or real-time decision systems, and improve reliability, latency, and operational robustness. - You will instrument and monitor model and data health, and help define retraining/backtesting workflows - You will collaborate across Engineering, Risk Analytics, Product, and ML Platform to define requirements, evaluate tradeoffs, and communicate results clearly to both technical and non-technical audiences. What we look for - You have a total of 2+ years of experience as a machine learning engineer or a PhD in a relevant field. - Strong Python skills and experience writing production-quality code. - Experience building and evalua

About the Team The OpenAI Robotics team is focused on unlocking general-purpose robotics and pushing towards AGI-level intelligence in dynamic, real-world settings. Working across the entire model stack, we integrate cutting-edge hardware and software to explore a broad range of robotic form factors. We strive to seamlessly blend high-level AI capabilities with the constraints of physical systems to improve peoples’ lives. About the Role As a Software Engineer, Distributed Data Systems, you will design, build, and operate some of the largest distributed data systems in the world. You will be responsible for the end-to-end stack to deliver and consume top-quality data for robotics training at exabyte-scale. You’ll manage distributed data pipelines, collaborate closely with researchers to translate requirements into robust systems, and harden pipelines that serve as the backbone for OpenAI’s rapid iteration cycles. We’re looking for engineers who are detail-oriented, have strong experience with distributed systems, and excel at building reliable, large-scale systems in high-stakes environments. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Design, build, and maintain data infrastructure such as exabyte-scale distributed data processing, data selection, automated labeling, and training data loaders. Ensure our data platform can scale by orders of magnitude while remaining reliable and efficient. Partner with researchers to deeply understand requirements and translate them into production-ready systems. Harden, optimize, and maintain critical data infrastructure systems that power multimodal training and evaluation. Deliver the best possible data for training robotics models. You might thrive in this role if you: Have strong experience with distributed systems and large-scale infrastructure with a strong interest in data. Are detail-oriented a

Designer, Portfolio At Kraft Heinz Design, we believe creativity has the power to make ideas unforgettable. We're looking for a Senior Designer to join our Portfolio Team and help shape the visual expression of seasonal campaigns across some of the world's most iconic brands. Working alongside the Kitchen, Creative Directors, Senior Designers, Art Directors, Copywriters, and Strategists, you'll help create compelling retail experiences and campaign assets that connect with consumers at the point of purchase. This is an opportunity to grow your craft while contributing to integrated campaigns that span retail, shopper marketing, and beyond. This role reports directly to the Head of Design at Kraft Heinz. If you're passionate about branding, retail Design, and creating beautifully crafted work, we'd love to meet you. What You'll Do Support the development of seasonal campaigns across a portfolio of Kraft Heinz brands. Design retail and shopper marketing assets, including point-of-sale materials, displays, merchandising, signage, promotional materials, and campaign collateral. Assist in developing campaign visual identities, design systems, and brand guidelines under the direction of Senior Designers and Creative Directors. Apply existing brand standards consistently across a wide variety of retail and marketing touchpoints. Collaborate with cross-functional teams to ensure designs are strategically aligned, on brand, and production-ready. Contribute ideas during creative development and help evolve concepts through design exploration. Prepare artwork and files for production while maintaining a high level of accuracy and attention to detail. Stay curious about design trends, retail innovation, and emerging creative tools to continuously develop your craft. What You'll Bring Experience in graphic design, branding, retail design, shopper marketing, or integrated marketing through an agency, in-house team, or equivalent experience. A portfolio demonstrating strong design

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON We are hiring pioneering and collaborative engineers to build our next generation of intelligent products. Our quality engineers are conscientious hackers who thrive on collaboration and are adept at driving large-scale projects in the fast-changing domain of artificial intelligence. You will be at the forefront of building the automation, tooling, and quality systems that let us ship complex, AI-driven products with confidence, bringing rigor and trust to a data-rich industry. As a Senior Quality Engineer, you are a technical leader with a significant track record of building quality into the engineering process rather than testing it after the fact. You excel at taking ownership of ambiguous, complex, and business-critical quality problems that span multiple teams. You have extensive experience making and influencing key decisions on test strategy, automation architecture, and quality gates, and you possess the deep technical expertise to back them up. You have learned from past challenges, can navigate high-pressure release situations, and are a multiplier for the engineering organization, actively mentoring senior engineers and elevating the quality bar for the entire team. RESPONSIBILITIES Your work will focus on building and scaling our test automation, quality infrastructure, and performance testing systems You'll lead the design and implementation of our core automation

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON We are hiring pioneering and collaborative engineers to build our next generation of intelligent products. Our quality engineers are conscientious hackers who thrive on collaboration and are adept at driving large-scale projects in the fast-changing domain of artificial intelligence. You will be at the forefront of building the automation, tooling, and quality systems that let us ship complex, AI-driven products with confidence, bringing rigor and trust to a data-rich industry. As a Quality Engineer, you build quality into the engineering process rather than testing it after the fact. You take ownership of well-defined but technically challenging quality problems, and you're trusted to make sound decisions on automation design without close supervision. You collaborate closely with software engineers, understand the systems you're testing at a deep level, and contribute to raising the quality bar on the team you work with. RESPONSIBILITIES Your work will focus on building and scaling our test automation, quality infrastructure, and performance testing systems You'll lead the design and implementation of our core automation frameworks, including our migration from Cypress to Playwright, along with our performance testing framework You'll perform root cause analysis on product defects and test failures, triaging and debugging issues to determine whether the failure is in the