Content Management Specialist in Vancouver

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . About the team Dialpad's Contact Center QA team owns the quality of the AI-driven services behind our customer engagement platform. We validate that complex features like AI Routing, Digital Agents, and real-time Analytics are genuinely enterprise-grade in scale, reliability, and performance. And we go further, working cross-fun

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As a Staff Software Engineer, you’ll own the platformization roadmap for shared services, architecting a plan to decouple existing functionality into highly reusable services. Your impactful work helps improve Dialpad’s developer experience, productivity, security, and scalability. This position reports to our Senior D

About Ema Ema builds AI Employees for HR, IT and Finance. Our AI Employees take on the busy work across the employee experience, from recruiting, onboarding and benefits to IT support, invoice processing and payroll, so people can spend their time on work that needs them. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Creaegis, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production. We ship real systems that run real business processes at scale. Build agents that learn from the work they do. Ema builds AI employees that carry out complex workflows across enterprise applications. Our ML team works on the loop that makes them better: production traces become data, data becomes training and evaluation, and better agents produce better traces. The hard part is deciding which intervention will improve behavior in the next real workflow. The problem space Harnesses and inference-time compute. Design context, tools, skills and orchestration for multi-step agents, including work across documents, slides, images, audio and video. Test where extra reasoning, search or verification earns its latency and cost. Build self-improvement loops with explicit permissions, evaluation gates and rollback. Agent post-training. Curate trajectories for SFT, optimize preferences, or run RL on real agent tasks. Investigate methods such as DPO, GRPO or DAPO where they fit; compare process and outcome supervision, shape rewards, and distill useful frontier behavior into smaller models. Measure whether gains transfer beyond the training environment. Environments and rewards. Turn enterprise workflows into reproducible training

About the Team DoorDash is building the future of local commerce through New Verticals, including grocery, convenience, retail, and other emerging categories. Our International New Verticals team supports the growth and development of these businesses across Canada, Australia, and New Zealand (“CANZ”). Our team partners across Operations, Product, and Finance to develop strategies that support sustainable growth across Canada. About the Role We are hiring a data-driven and entrepreneurial Associate Manager, International New Verticals Strategy & Operations to lead strategy, experimentation, and go-to-market execution for fulfillment cost and profitability initiatives. Your primary focus will be initiatives that improve costs and variable profit and the long-term economics of our New Verticals businesses. This may include dasher and operational efficiency, pricing accuracy, and other product or platform investments. You will own initiatives across the full product lifecycle: defining the problem, sizing the opportunity, developing and executing solutions, and measuring results after rollout. You’re excited about this opportunity because you will… Develop strategy. Use insights, market context, data analysis, and financial modeling to identify and prioritize opportunities that improve the unit economics of our international New Verticals businesses.Lead experimentation. Design and execute pilots and experiments, partnering with Analytics, Product, Engineering, Finance and Accounting to develop robust cost / profitability problem statements, define success criteria, and translate findings into product and operations recommendations.Own end-to-end execution. Lead initiatives from initial planning through rollout, including defining the target audience, positioning, market readiness, operating changes, communications, training, dependencies, and launch timelinesAnalyze performance and influence decisions. Build SQL-based reporting and analytical frameworks to e

P-1440 Databricks is on a mission to simplify and democratize data and AI — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. Vancouver will be the newest R&D center for Databricks, expanding our presence in the Pacific Northwest. We are actively hiring world-class engineers to join us on our mission to democratize data + AI. We envision the Vancouver site becoming a key driver of product innovation at Databricks. To start, we’re bringing a few strategic areas to the Vancouver site and we have several open roles across the teams below, including: Log Analytics - Our customers increasingly use Databricks to analyze petabyte-scale logs in real time. This creates new challenges across the entire data processing pipeline, including ingestion, indexing, processing, and the user experience itself. AI/BI - AI/BI is redefining Business Intelligence for the AI age. We launched this product last summer and have already seen tremendous adoption (98.7% of our data warehousing customers are already using AI/BI!). From rich dashboarding and advanced visualizations to powerful talk-to-your-data solutions, the products we are building involve exciting technical challenges across the entire stack. Unity Catalog Business Semantics - Context is everything for AI. For enterprise data, that context needs to be governed and managed, which is what Unity Catalog Business Semantics offers. We recently launched our first Semantics modelling capability, Unity Catalog Metrics, this pas

P-1441 Databricks is on a mission to simplify and democratize data and AI — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. Vancouver will be the newest R&D center for Databricks, expanding our presence in the Pacific Northwest. We are actively hiring world-class engineers to join us on our mission to democratize data + AI. We envision the Vancouver site becoming a key driver of product innovation at Databricks. To start, we’re bringing a few strategic areas to the Vancouver site and we have several open roles across the teams below, including: Log Analytics - Our customers increasingly use Databricks to analyze petabyte-scale logs in real time. This creates new challenges across the entire data processing pipeline, including ingestion, indexing, processing, and the user experience itself. AI/BI - AI/BI is redefining Business Intelligence for the AI age. We launched this product last summer and have already seen tremendous adoption (98.7% of our data warehousing customers are already using AI/BI!). From rich dashboarding and advanced visualizations to powerful talk-to-your-data solutions, the products we are building involve exciting technical challenges across the entire stack. Unity Catalog Business Semantics - Context is everything for AI. For enterprise data, that context needs to be governed and managed, which is what Unity Catalog Business Semantics offers. We recently launched our first Semantics modelling capability, Unity Catalog Metrics, this pas