Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the team Engineering the future of customer support — at global scale 🌍 We believe exceptional customer service is more than just a feature, it’s a fundamental part of who we are. That’s why we’ve built our own internal support tooling from the ground up, tailored to help our customer, courier, and merchant support teams shine in every interaction. As we scale our operations from 30 to 60 countries, supporting millions of users and partners, our internal tools need to scale with us. The Support Engineering group is at the heart of this mission. We build high-performance admin applications and core operational tools that empower our support teams to work smarter and faster. A key part of this is our in-house chat platform, which already handles around 5 million conversations every month. On top of this foundation, we’re developing advanced features to reduce manual work, improve communication, and proactively resolve issues — often before our users even notice them. Our systems range from automated reach-outs for delayed orders to deeply integrated tools that enable our support teams to deliver assistance quickly, reliably, and with a human touch. By removing inefficiencies and automating repetitive tasks, we’re ensuring that our users and partners receive world-class support at scale. About the role We’re now looking for a Backend Engineer (Golang) to join us in building scalable, low-latency systems that power these tools and shape the future of customer support. You’ll work on impactful products that directly influence how millions of people experience our platform every day. What you'll be doing Build and maintain high-throughput backend services usin
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About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: CX Apprentice - Claims, Post Dispatch & Returns Reports to: Head of CX - Courier & Fulfilment Apprenticeship: Business Administrator Level 3 Duration: 12-18 months, subject to learner progress + End Point Assessment Role Purpose To support the Post Dispatch Communications, Carrier Claims and Returns functions, helping deliver a seamless end-to-end delivery and returns experience for customers and clients, from order dispatch through to resolution of any delivery, claims or return issues. Key Responsibilities Post Dispatch Communications Act as the voice of the customer for delivery excellence, helping improve touchpoints across the order-to-delivery journey for outbound and inbound shipments. Support the day-to-day relationship with our Post Dispatch Communications 3rd party provider (parcelLab), and help manage courier delays to reduce their impact on contact rates. Assist with onboarding new couriers, clients, sites and carrier services, setting up parcelLab/STS configurations and appropriate communication flows and brand tone. Support regular performance reviews of Post Dispatch Communications, maintaining metrics and reporting and helping communicate results and recommendations to stakeholders and clients. Collaborate with cross-functional teams across Ingenuity and PLC to support a seamless experience and identify revenue opportunities. Carrier Claims Support timely, accurate submission of claims to carriers, including requi
About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Title: Fixed Term - Carrier Logistics Executive Contract Type: 3 - 6 months (Dependant on business requirements) Shifts – Monday - Friday 8am-4pm with a 1-4 weekend Start Date - 2nd November or 9th November As a Courier Team Advisor, you will play a key role in delivering an outstanding customer experience by providing second-line support for delivery-related enquiries across all brands. Acting as the link between our customers and courier partners, you will investigate delivery issues, liaise directly with courier providers, and provide timely updates and effective resolutions. Your ability to communicate clearly, solve problems efficiently, and manage cases with empathy and professionalism will be essential to ensuring every customer receives the highest level of service. You'll receive comprehensive training and ongoing support, equipping you with the knowledge and confidence to handle a wide range of delivery queries while developing your customer service and problem-solving skills. At THG, the customer journey is at the heart of everything we do. Every interaction is an opportunity to build trust, strengthen customer loyalty, and reinforce our commitment to delivering exceptional service. If you thrive in a fast-paced environment, enjoy working collaboratively, and are passionate about helping customers, we'd love to hear from you. Key Responsibilities: Manage and resolve delivery-related tickets raised by Customer Service Advisors and Sel
To effectively manage The Total Administration activities such as Admin Budget, Guest House, House Keeping, Transportation, Accommodation / Township, Asset Mgt. Office Mgt., Event Management, Mgt of VIP Visits, Stationary, Courier services, Travel Tickets, Implementation of Chetna, 5S, IMS within department Source: Adani Group | Job ID: 57878
POSITION SUMMARY You will be responsible for managing the clinical sample logistics function for Pfizer’s vaccine clinical portfolio, ensuring samples are transported safely, compliantly, and reliably across domestic and international clinical trial networks to the Pearl River, NY biorepository and then distributed to our network of internal and external testing laboratories. You will lead an end-to-end logistics strategy from study start-up through operations and finally sample disposition. Your responsibilities include leading a large team, improving global logistics capabilities, advancing digital and automation initiatives, and partnering with Vaccines, Quality, Legal, Finance, Compliance, clinical study teams, couriers, and technology vendors. You will be accountable for maintaining sample integrity, enabling global clinical trial execution, and developing scalable logistics processes to support Pfizer’s vaccine pipeline. KEY RESPONSIBILITIES Lead the global sample logistics function--Provide strategic and operational leadership for a team of 40+ colleagues responsible for domestic and international shipment execution, study start-up support, ongoing operations, and clinical sample lifecycle management. Shape long-term sample logistics strategy. Develop scalable operating models, governance frameworks, and business continuity plans that support pipeline growth, clinical trial expansion, and evolving global regulatory expectations. Protect sample integrity and compliance. Ensure reliable, temperature-controlled movement of clinical biological samples while maintaining adherence to applicable FDA, EMA, IATA, DOT, CDC, trade compliance, GCLP, and Pfizer quality requirements. Advance inspection readiness and quality oversight. Maintain robust documentation and audit-ready processes for deviation management, CAPAs, change controls, an
Dr Ashwani Kumar Vij have been retained to select one : Director - Academics / Education for a growing Pvt Business Management Institute / Engineering and Technology Institute for Uttar Pradesh ( UP ) in August, 2026. Candidate should possess minimum 16 - 20 years of experience in the area of Higher Education Teaching, Academics / Senior management level proven track record / experience of Higher Education Sector Institute / Corporate Sector / PSU / Research Organisation. Person with experience in Academic Administration / Research / Consultancy / Training / Publications / MDPs / EDPs and serving as Director / Dean / HOD / Senior Professor in reputed Business Management School / MBAs / Engineering / Technology / Media / Law / Higher Education Institute and possessing PhD / MBA / Engineering background Preferably from IIT, IIM or Top 25 Premium Institutes would be highly Preferred. Desired Age is between 50 to 60 years. Those who have applied earlier need not apply again. Those who are drawing CTC of less than Rs 20 LPA are less likely to be considered. Higher Salary Package would be offered to the experienced Higher Education Sector Professional having IIT / IIM / Top 10 MBA / Engineering / Technology Education Background. DR ASHWANI KUMAR VIJ : President : Sales Recruitment Delhi/NCR and Metro Based Candidates : Please Courier / Speed Post Hardcopy of your : Complete / Structured CV ( Preferably Brief Resume of 2-3 Pages ), with Hard Copy of Visiting Card, Passport size Photograph, Supporting Documents, 2 Professional References, Salary Drawn / Salary Slip and Salary Expected details and address to: Mrs Savita Vij - Manager And also Email Your : Complete / Structured CV ( Preferably Brief Resume of 2-3 Pages ), with Scanned copy of Visiting Card, Passport size Photograph, Supporting Documents, 2 Professional References, Salary Drawn / Salary Slip and Salary Expected details at :
Dr Ashwani Kumar Vij have been retained to Select one Dean - Academics / Education by a Uttar Pradesh ( UP ) based Engineering, Technology and Management Institute in August, 2026 Person should have an Engineering / MBA background from IIT / IIM or Top 25 Premium University / Institute, along with PhD and possess experience in an academic, administrative and leadership role. He should have a minimum of 15 years of teaching, research and consultancy experience with at least 5/10 years at Dean / HOD in Higher Education Sector University / Institute / College. In the exceptional case, Top / Director / GM / Senior Management level Professionals from the Corporate Sector / Public sector undertaking can be considered. He should have published research papers at National and International levels. He should be able to lead and meet the Institute programme objectives. Preferred Age desired is between 45 to 55 Years. Those Drawing CTC of Less than Rs 18 LPA are less Likely to be considered. Higher Salary Package would be offered to the experienced Higher Education Sector Professional having IIT / IIM / Top 10 MBA / Engineering / Technology Education Background. Those who have applied earlier need not apply again. Excellent Salary Package would be offered to the right candidate. DR ASHWANI KUMAR VIJ : President : Sales Recruitment Delhi/NCR and Metro Based Candidates : Please Courier / Speed Post Hardcopy of your : Complete / Structured CV ( Preferably Brief Resume of 2-3 Pages ), with Hard Copy of Visiting Card, Passport size Photograph, Supporting Documents, 2 Professional References, Salary Drawn / Salary Slip and Salary Expected details and address to: Mrs Savita Vij - Manager And also Email Your : Complete / Structured CV ( Preferably Brief Resume of 2-3 Pages ), with Scanned copy of Visiting Card, Passport size Photograph, Supporting Documents, 2 Professional References, Salary Drawn / Salary Slip and Salary Expected details at :
Job Title: Executive Operations Location: Jaipur, Rajasthan Job Type: Full Time - Work from Office Job Descriptions: An Executive Operations Assistance should work under Directors & Operations Manager and manages end-to-end digital retail processes. Key duties include maintaining website design, development, content management & product listings on the website, overseeing inventory and fulfilment, and resolving customer returns. They act as the bridge between warehouses, courier services, and digital storefronts to drive operational efficiency. Key Responsibilities • Website Management: Design, Development and content management on the website, • Marketplace Management: Updating product catalogues, optimizing pricing, and managing promotions on website and e-commerce platforms. • Inventory & Fulfilment: Monitoring stock levels to prevent stock-outs and coordinating the order lifecycle from processing to delivery. • Data Analytics: Using advanced Excel to track sales trends, manage margins, and provide operational reports. • Vendor Coordination: Liaising with warehouse staff, couriers, and suppliers to ensure on-time delivery and logistics management. • Customer Resolution: Overseeing and Handling escalations, returns, refunds, and customer inquiries to ensure high satisfaction rates. • Co-ordinations: Manages and coordinates with meeting with teams, vendors, customer and suppliers, • Technical Acumen: Understanding of web development languages (e.g., HTML, CSS, JavaScript, backend frameworks) and web architecture. • Leadership: Strong cross-functional communication and conflict-resolution skills Qualifications & Requirements: • Typically, 1 to 4 years of hands-on experience in e-commerce, retail, or supply chain operations. • Technical Skills: Proficiency with marketplace seller panels and advanced spreadsheet management. • Soft Skills: Street smart with Strong analytical capabilities, problem-solving, and communication.
To effectively manage The Total Administration activities such as Admin Budget, Guest House, House Keeping, Transportation, Accommodation / Township, Asset Mgt. Office Mgt., Event Management, Mgt of VIP Visits, Stationary, Courier services, Travel Tickets, Implementation of Chetna, 5S, IMS within department Source: Adani Group | Job ID: 51764
About the Team DoorDash is seeking a seasoned Engineering Director to lead our Logistics Org. You’ll lead a multi-disciplinary organization of 100+ engineers (Backend, Mobile, Machine Learning, and Operations Research) to architect the intelligent, real-time systems that comprise the "brain" of our fulfillment engine. This organization builds the optimization engines and high-throughput AI platforms that guide millions of Dashers and deploy tens of millions of dollars in real-time. This team sits at the heart of DoorDash’s fulfillment ecosystem, powering the delivery and courier data that drives our logistics engine. We build the foundational models and workflows that enable our customer teams (Order, Shopping, and beyond) to build extensible solutions on top of the platform. About the Role DoorDash is seeking a Director of Engineering with a deep background in Large-Scale Systems, Machine Learning, and Mathematical Optimization to lead our Logistics team in San Francisco. In this role, you are the architect of our three-sided marketplace. You will oversee the development of the core fulfillment platforms responsible for real-time dispatching, dynamic pricing task-allocation, ETAs and supply-demand balancing. This is a unique opportunity to marry complex algorithmic research with "five-nines" platform reliability. We are also looking for a leader who is deeply bought into the transformative potential of AI; someone who sees large language models, foundation models, and world model architectures not as adjacent curiosities but as core primitives for reimagining how logistics systems learn, plan, and adapt at scale. You’re excited about this opportunity because you will… Define the AI & Platform Vision: Drive the engineering strategy, transitioning bespoke algorithmic solutions into a unified, scalable AI/Optimization platform. Architect Real-Time Decision Engines: Lead the development of systems that solve complex combinatorial problems (VRP, assignment, pricing)
About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. About THG Fulfil THG Fulfil is a fulfilment solution provided by THG Ingenuity that offers warehousing, fulfilment, and courier management services for e-commerce businesses. We help brands with their digital growth by connecting them with customers worldwide, focusing on cost-effective solutions and customer satisfaction. Key aspects of THG Fulfil: Global Fulfilment: We offer solutions for brands to reach customers internationally, leveraging automation and proprietary software. Warehousing and Automation: THG Fulfil's extensive warehouse automation solutions, like the use of AutoStore and Geek+ Goods-To-Person robots, enable efficient movement of goods. Courier Management: We provide a sophisticated courier management system to ensure timely and reliable delivery. Customer Experience: THG Fulfil prioritises customer experience, with a focus on providing seamless, efficient, and positive interactions throughout the fulfilment process. About the Role The Head of Regulatory Compliance & Quality is THG Ingenuity’s senior authority on global product compliance, product safety, and quality assurance across all product categories. Operating at the intersection of Legal, Fulfilment, Commercial and Operational teams, the role provides strategic leadership to protect legal, commercial and reputational interests while enabling compliant, scalable, and commercially viable growth. Sitting centrally within the Legal team, the role ensures regulatory robustness, governa
Key Responsibilities Front Office Management Manage the reception desk and ensure smooth front office operations. Welcome and assist visitors clients candidates and guests in a professional manner. Maintain visitor records and issue visitor passes as per company security procedures. Coordinate meeting room bookings and ensure meeting rooms are ready for use. Handle incoming and outgoing calls emails and correspondence. Administrative Support Support regional administration activities and office operations. Coordinate courier postal and document dispatch activities. Maintain office records registers and administrative documentation. Assist in arranging travel accommodation and transportation for visitors and employees as required. Support employee onboarding activities and joining formalities. Vendor & Facility Coordination Coordinate with housekeeping security maintenance and other facility service providers. Raise service requests and track completion of facility-related issues. Support vendor management activities and maintain service records. Monitor availability of office supplies and coordinate procurement requirements. Employee & Guest Support Assist employees with general administrative queries. Coordinate guest visits hotel reservations and transportation arrangements. Ensure a positive employee and visitor experience at the office. Support the organization of employee engagement activities celebrations and corporate events. Compliance & Documentation Ensure adherence to company policies security protocols and visitor management procedures. Maintain confidentiality of company and employee information. Prepare periodic administrative reports and dashboards as required. Support audits by maintaining relevant records and documentation. Address: No 6A, Centennial Square, Dr.Ambedkar Road, Kodambakkam, Chennai - 600024. Facility: TN Admin Qualification: Graduate Experience: 1 - 2 years Preferred Gender: FEMALE Sourc
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the Company DoorDash, Deliveroo, and Wolt are one global team building the future of local commerce. Our products power millions of interactions between consumers, merchants, and couriers every day, in cities around the world. Together, we’re combining global scale with deep local understanding to deliver what’s next. In this role, you may collaborate with teammates, systems, and leaders across all three brands. About the Team This role sits within the Global Internal Communications team, a high-impact group focused on engaging and connecting with DoorDash, Deliveroo and Wolt’s most important audience: our employees. This role will specifically support the International business (Deliveroo and Wolt) in Europe and the Middle East (EMEA). We are responsible for leading employee communications centred around our company-wide strategy, business goals, and financial results to ensure employees understand the company’s near- and long-term vision. This team works cross-functionally with key business stakeholders, touching every corner of the organisation. About the Role Reporting to the Senior Manager, International Internal Communications, you will provide support across the Deliveroo and Wolt businesses including being the key internal comms point of contac
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the Support Group As the name Support Group implies, this group is responsible for the core part of the customer experience journey that has got Wolt top-notch ratings in app stores. During the years we’ve invested a lot in the in-house built support tooling as we believe that it’s the only way we can ensure the satisfaction of all of our customers and partners in each of the 25 countries that we operate in. We take huge pride in our customer operations’ quality, so on top of building delightful support experiences in our consumer app we also want to proactively identify and solve issues even before our customers and partners even notice something might be wrong. About the Support Analytics Team Our Support Analytics team’s main goal is to deliver an amazing Customer, Merchants & Courier support experience while optimizing our operations by providing actionable insights and quantifying the impact of those actions on the overall business. 💡 You’ll be part of this team working with top Data Science and Analytics Engineering professionals. What you’ll be doing As a Senior Data Scientist at Wolt, your role involves diving into our data to solve crucial business problems. The scope of this role ranges from diagnosing problem areas to identi
About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Role Overview You will be working with the Logistics Finance team, part of THG Fulfil, a fast-growing function of THG Ingenuity. You will be responsible for ensuring the foundations of our finance function remain strong. This involves maintaining high standards of financial controls, accurate balance sheets, commercial reporting, and effective management of client and supplier accounts to maximise working capital and minimise service disruption. The role will support a variety of ongoing projects focused on improving efficiency through automation, which may involve working with data and technology teams. This position offers significant opportunities for career development for an individual keen to progress their finance career and develop an understanding of how processes work from a technical perspective. Responsibilities Month-end close, including variance analysis and commentary on cost and revenue movements against forecast and budget. Validation of invoices against courier rate cards. Liaising with couriers and logistics partners to query variances. Weekly forecasting with variance analysis and commentary. Providing valuable insights on postage data to senior finance and postage teams. Posting cost, revenue and accrual journals. Balance sheet reconciliations. Communicating with clients to resolve billing queries. Identifying opportunities to improve processes through automation. Requirements Working towards a finance qualification or already qualified. Ability to handle large data sets. Advanced
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