Customer Care Manager Jobs

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. McLean, VA | Work Model: On-site at Appian Headquarters Support Appian’s visual presence and global brand across campaigns, events, digital experiences, and executive storytelling—translating complex technology and business objectives into compelling, brand-aligned creative experiences. ABOUT THE TEAM The Creative Design team at Appian is the visual custodian of our brand identity, partnering with stakeholders globally to deliver impactful creative solutions across campaigns, events, digital experiences, customer storytelling, executive storytelling, and global marketing initiatives. By translating complex technical achievements into striking, human-centric design, this team plays a pivotal role in enabling Appian’s expansion in the AI-Powered Process Automation marketplace. We build high-impact visual touchpoints that introduce global enterprises to our Enterprise-Grade Orchestration platform. THE OPPORTUNITY You will support marketing and business initiatives while contributing to Appian’s global brand and creative programs. You will execute design across brand activations, events, campaigns, presentations, and digital experiences, partnering with Creative leadership and cross-functional teams to bring ideas to life. You’ll contribute to how Appian shows up in the market, bringing strong creative thinking and execution to high-visibility global initiatives while ensuring our work remains consistent, compelling, and distinctly Appian. WHAT YOU'LL DO Design and execute polished, production-ready creative across multi-channel campaigns, including digital,

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Beginning June 28, 2026, the Pennsylvania Board of Pharmacy will require licensure for all pharmacy technicians, including Caremark Mail Operations Warehouse positions . Your recruiter can help guide you through the process of obtaining the license. No prior experience needed! This is a great opportunity to start a career as a Pharmacy Tech without prior pharmacy experience. Are you ready to help people on their path to better health? Are you seeking a position with growth and purpose? Starting Pay for this role is $17.00 with opportunities to advance in as soon as 6 months (based on your skill-level )! Your career possibilities are endless at CVS Health! This is a full-time position with no direct customer interaction, guaranteed 40 hours per week, and premium pay for consistent weekends , nights, or company holidays worked. We offer : 10 paid company holidays Eligibility to<s

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Beginning June 28, 2026, the Pennsylvania Board of Pharmacy will require licensure for all pharmacy technicians, including Caremark Mail Operations Warehouse positions . Your recruiter can help guide you through the process of obtaining the license. No prior experience needed! This is a great opportunity to start a career as a Pharmacy Tech without prior pharmacy experience. Are you ready to help people on their path to better health? Are you seeking a position with growth and purpose? Starting Pay for this role is $17.00 with opportunities to advance in as soon as 6 months (based on your skill-level )! Your career possibilities are endless at CVS Health! This is a full-time position with no direct customer interaction, guaranteed 40 hours per week, and premium pay for consistent weekends , nights, or company holidays worked. We offer : 10 paid company holidays Eligibility to<s

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Summary: Aetna Mental Well-being is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living. The [insert name of role] plays a vital role in Aetna Mental Wellbeing’s commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone. We are seeking candidates who share our passion for delivering industry-leading mental health services to people nationwide. Fully Remote EAP Counselor Sat-Wed, 4:00 PM-12:30 AM EST - This call center is a 24/7 operation and includes varied schedules that fall outside typical business hours. Schedules are established to support business and coverage needs. Shift assignments may change over time, and a shift bid process occurs at least annually, which may impact individual work schedules. Key Responsibilities: Deliver on-demand single session consultations, clinical assessments, triage, and informational services. Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: Notion’s Tax team is growing, and we’re looking for a Senior Tax Accountant to support our global tax operations. In this role, you’ll run global indirect tax operations and strengthen the systems behind them. As Notion scales across products and jurisdictions, this role exists to make compliance, close, audits, and tax data more accurate, scalable, and audit-ready. You’ll own recurring sales and use tax, VAT/GST, business tax, registrations, notices, reconciliations, and related controls, while building exposure to income tax compliance and reporting. The work is hands-on and cross-functional: you’ll trace differences across billing, tax engines, filings, payments, and the general ledger with Accounting, Revenue, Billing, Product, Engineering, Data, and Customer Experience partners. This role is based in San Francisco. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. What You'll Achieve: Take ownership of recurring U.S. and global indirect-

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Principal Solutions Consultant Redefine what it means to be a technical advisor by architecting mission-critical cloud solutions that power our nation's most vital public sector agencies. Location: McLean, Virginia, USA | Work Model: Onsite at Appian Headquarters Note: In accordance with Appian's McLean headquarters policy for this search profile, this position is full-time on-site. About the Team The Solutions Consulting organization at Appian sits at the vital center of our global commercial engine, bridging the gap between sophisticated enterprise business needs and cutting-edge platform capabilities to secure the technical win. Our mission is to prove the undeniable value of Appian’s platform within the AI-Powered Process Automation market, driving customer acquisition and fueling corporate growth. Under our SC 2.0 operating model, our consultants don't just demo features—they tell compelling stories, co-create solutions with customers, and help shape strategy with technical credibility and business insight. The Opportunity Ready to take your career to the next level alongside the smartest, most creative people in the tech industry? As a Principal Solutions Consultant, you will step into a highly visible, strategic role serving as the trusted advisor for federal agencies, partners, sales leadership, and product teams. This is a game-changing opportunity to own account strategy and technical orchestration for strategic opportunities, translating intricate agency requirements directly into groundbreaking technical solutions that fue

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next. Software has entered an era where humans and AI build side by side. As this shift accelerates, the definition of strong technical talent is changing. We give companies better ways to identify and invest in next-generation skills. People at HackerRank care deeply about the impact of their work and sweat the small details so our customers can be wildly successful with products they genuinely love to use. We move with urgency and believe great outcomes come from high standards. About the role We’re looking for a Forward Deployed Engineer to work on-site with our customers, serving as the primary technical presence in customer engagements, leading pilots and demos, and supporting customer evaluation and successful adoption. This role blends deep customer engagement with technical execution. This is a full-time, hybrid position based in Santa Clara. What you’ll do Lead customer-facing engagements, including discovery, pilots, and demos, acting as the primary technical voice in front of prospects and customers. Partner onsite with customers, engineers, recruiters, and business leaders to uncover developer needs, listen with empathy, and shape practical, goal-driven solutions. Keep customer projects on track through disciplined execution and proactive updates. Use the right tools, including AI when useful, to deliver faster, more reliable outcomes that strengthen HackerRank’s customer experience. Collaborate with Product, Engineering, and GTM teams to elevate the voice of the customer. Who you are A customer-facing technical lead with enough full-stack depth to configure, debug, and explain web applications, integrations, and generate API scripts as needed (Ruby or Python). Confid

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Summary: Aetna Mental Well-being is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living. The Clinical Counselor plays a vital role in Aetna Mental Wellbeing’s commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone. We are seeking candidates who share our passion for delivering industry-leading mental health services to people nationwide. Schedule: Saturday–Wednesday, 8:30 AM–5:00 PM. Schedules are established to support business and coverage needs. Shift assignments may change over time, and a shift bid process occurs at least annually, which may impact individual work schedules. Key Responsibilities: Deliver on-demand single session consultations, clinical assessments, triage, and informational services. Leverage advanced technology platforms to enhance customer experience, ensuring

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. At CVS Health, Site Reliability Engineering (SRE) is fundamental to delivering the reliable, secure, and scalable technology experiences that support millions of patients, customers, pharmacists, and healthcare professionals every day. Our SRE organization drives operational excellence across critical healthcare and retail platforms through innovation, automation, observability, and engineering best practices. The Executive Director, Site Reliability Engineering serves as the strategic leader responsible for the reliability, resilience, and performance of CVS Health's retail and pharmacy technology ecosystem. This executive will define and execute a comprehensive reliability strategy, oversee large global engineering teams, and establish a long-term vision for observability, automation, and operational excellence across thousands of store locations. Working closely with senior business and technology leaders, the Executive Director will champion modern SRE practices, accelerate incident response capabilities, and deliver real-time operational visibility that enables proactive issue prevention and exceptional customer and patient experiences. Key Responsibilities Strategic Leadership & Vision Define and lead the enterprise-wide Site Reliability Engineering strategy supporting CVS Health's retail and pharmacy operations. Align reliability and operational

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Lead the technical strategy behind Appian’s largest and most mission-critical EMEA engagements, influencing acquisition strategy and serving as an elite thought leader across our biggest and most complex customers. About the Team You will be part of our global SPEaR team (Strategic Presales Execution and Readiness) at Appian is an elite group of mission-driven strategists reshaping how our biggest EMEA customers approach modernisation. We partner with leadership to co-create secure architectures and clearly communicate how Appian delivers AI-Powered Process Automation . Our mission is to secure high-value technical wins that align Appian with our customer’s landscape. Driven by our core values of Intensity and Excellence, we prove the undeniable value of Appian’s platform within the pre-sales framework. Under our SC 2.0 operating model, our team redefines pre-sales by combining creative persona-based storytelling with deep technical credibility and business insight. Our Solutions Architects don’t just demo features—they tell stories, co-create with customers, and help shape enterprise strategy. The Opportunity As a Principal Solution Architect, you will step into the pinnacle role for Solution Consultants at Appian, operating as an enterprise strategist, deal orchestrator, and platform evangelist. This is a premier opportunity to move beyond standard pre-sales support and drive the technical execution for multi-million-dollar growth plans. At Appian, you will gain a seat at the table with senior executives, utilising your compliance and technical expertis

Omada Health is on a mission to bend the curve of chronic disease. Job overview: Omada is entering an important phase of growth and evolution — expanding our reach across the employer market, deepening relationships with strategic distribution partners, and continuing to evolve our offerings across cardiometabolic health, GLP-1 care, and other chronic conditions. We are seeking an accomplished Vice President, Employer Sales to lead this next chapter of growth. Reporting to the Senior Vice President of Sales and Customer Success, you will own the Employer Sales business and be accountable for delivering new business and expansion Contract Lives and bookings across the employer segment, including Jumbo, Enterprise, Mid-Market, SMB, and emerging opportunities such as GLP-1. This is a high-impact commercial leadership role combining business ownership, go-to-market strategy, enterprise selling, organizational leadership, and cross-functional influence — you'll build a predictable, scalable employer sales engine while helping shape how Omada competes and wins in a rapidly evolving healthcare market. Your impact: Own Employer Sales Growth Own new business and expansion Covered/Contract Lives and bookings across employer segments, translating company growth priorities into clear strategy, targets, and execution. Partner tightly with Product, Clinical, Marketing, Customer Success, Payer, Consulting Relations, Legal, and Finance to align on strategy, unlock upsell, and translate customer insight into product and clinical priorities. Build a predictable, scalable growth engine with strong discipline across pipeline, conversion, forecasting, sales cycles, and rep productivity. Balance near-term performance with long-term growth, making thoughtful tradeoffs across segments, channels, talent, and investment. Shape Employer Go-to-Market Strategy Serve as a senior voice of the employer market, bringing buyer, competitive, benefits, and healthcare economics insights into Omada's co

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: Notion’s Data Foundations team builds and operates the batch and streaming infrastructure behind our product features, analytics, search, and AI experiences. We’re looking for a hands-on technical leader to shape the next generation of this platform as Notion serves larger customers, expands globally, and supports more data-intensive products. You’ll identify the highest-leverage problems, set direction, build and develop a high-performing team, and lead multi-quarter initiatives across our data lake, streaming, distributed-compute, governance, and reliability systems. You’ll stay close to critical technical decisions while creating clear ownership, growing engineers and technical leaders, and helping the team execute as one—partnering closely with Data Engineering, Data Product, Search, AI, Infrastructure, and Security. This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days. What You

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Elevate the technical competencies of our North American partner ecosystem to accelerate revenue growth and deliver transformational AI-Powered Process Automation solutions to enterprise customers. ABOUT THE TEAM The Global Alliances and Channels team at Appian is a fast-paced, dynamic organization that plays an integral role in driving Appian's growth globally. We are establishing an elite, high-impact technical group to elevate our partner ecosystem's technical abilities and expertise to deliver market-leading solutions. Your work directly impacts partner capability, customer satisfaction, and Appian's market expansion through channel revenue. THE OPPORTUNITY As a Partner Technical Success Architect supporting North America, you will serve as a trusted technical advisor to top-tier GSIs and enterprise delivery partners. This is a high-visibility, force-multiplier role where your architectural guidance directly impacts complex, mission-critical transformations for major enterprise clients. If you want to scale your technical influence by helping partners architect and deliver top-quality solutions using Appian, this opportunity offers unmatched scope and impact. WHAT YOU'LL DO Guide partner delivery teams across North America to ensure their engineering practices and technical implementations consistently align with Appian’s highest architectural standards. Review complex enterprise application designs to ensure platform scalability, security frameworks, performance tuning, and long-term maintainability for mission-critical client deployments. Mentor par

About the Team OpenAI is building AI systems that can help professionals perform complex, high-value work with greater speed, rigor, and creativity. Investment banking is one of the most demanding environments for knowledge work: bankers must synthesize fragmented information, exercise judgment under pressure, and produce precise, defensible models, analyses, and client materials. Our team works across Research, Product, Engineering, and Go-to-Market to make OpenAI's models genuinely useful for these workflows. We translate real professional work into product requirements, evaluations, training signals, and repeatable customer solutions. We care not only whether a model can generate an answer, but whether it can deliver accurate, defensible work that experienced bankers can trust and use. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. About the Role We are looking for a Subject Matter Expert in Investment Banking to help define what excellent AI-assisted banking work looks like and turn that standard into better models and products. You will bring deep, current knowledge of how investment banking work is actually performed, including company and industry research, financial analysis and modeling, valuation, diligence, transaction execution, and the creation and review of client materials. You will use that expertise to design realistic tasks and evaluations, create and assess high-quality reference work, diagnose model failures, and help our technical teams improve model behavior and product experiences. This is a hands-on individual-contributor role for someone who enjoys both doing the work and explaining what makes it good. You should be comfortable moving between an Excel model, a presentation, a source document, an evaluation rubric, a product prototype, and a conversation with researchers or customers. You will help us distinguish outputs that merely look pl

Company: tastytrade Role: Software Engineer (Ruby) Location: Chicago, IL — Hybrid Salary: $130,000-$150,000 As a Software Engineer you will be part of a team that builds out the technology powering our retail brokerage business and supporting our other business initiatives. We care about the speed and stability of our back-end systems as much as we care about the customer-facing applications we build. Our architecture is distributed and consistently evolving as our business grows and we face different technical challenges, but always with a focus on practicality and performance. You'll help by modifying existing systems, taking ownership of current systems as well as green field projects, and troubleshooting issues as they arise. Our engineers work with a plethora of tools including Java, Javascript, and Ruby. You'll work primarily in Ruby but will have opportunities to expand your skill set into areas where your interests and our technology intersect. Ruby doesn't have to be your primary language today. If you're strong in another object-oriented language — Java, for example — and you're genuinely keen to make Ruby your day-to-day, we'd like to hear from you. Our technical interview is conducted in Ruby wherever possible, so you'd need to be comfortable enough to code in it by the time we meet. What You'll Do Work in multiple languages across different parts of the tastytrade stack and/or front-end trading client applications. Design, build and maintain services in a distributed architecture, thinking about failure modes, latency and data consistency as you go. Provide guidance and leadership to more junior members of the team when questions arise about language or implementation specifics, and contribute in a meaningful way to our peer review process. Translate requirements and technical direction into production-quality code with lightweight guidance from a senior engin