Customer Care Manager Jobs

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. The Solutions Consulting organization at Appian sits at the vital center of our global commercial engine. We bridge the gap between sophisticated enterprise business needs and cutting-edge platform capabilities to secure the technical win. Our mission is to prove the undeniable value of Appian’s platform within the AI-Powered Process Automation market, driving customer acquisition and fueling corporate growth through our transformative SC 2.0 operating model. Read More About SC 2.0 Here You can listen to our Global SSC leader, Gregg Aldana discuss SC 2.0 here. As an Associate Solutions Consultant, you will launch your career by learning Appian’s platform, customer engagement approach, and technical sales process. This role is a premier gateway into tech pre-sales, offering a structured path to mastering technical storytelling and value-based discovery. You will work alongside some of the smartest, most creative people in the industry, learning how to move enterprise customers beyond feature evaluation and toward true strategic transformation. T his role is based at our ​​headquartered in ​McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. What You’ll Do

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Transform Appian’s visual presence and fuel our global expansion across our strategic European hubs. Location: London, UK | Work Model: Hybrid About the Team The Creative Design team at Appian is the visual custodian of our brand identity, partnering with stakeholders globally to deliver impactful creative solutions across campaigns, events, digital experiences, customer storytelling, executive storytelling, and global marketing initiatives. By translating complex technical achievements into striking, human-centric design, this team plays a pivotal role in enabling Appian’s expansion in the AI-Powered Process Automation marketplace. We build high-impact visual touchpoints that introduce global enterprises to our Enterprise-Grade Orchestration platform. The Opportunity As a Senior Graphic Designer, you will serve as a key creative partner supporting EMEA marketing and business initiatives while contributing to Appian’s global brand and creative programs. You will lead design execution across high-profile brand activations, marquee events, and digital experiences. This role offers an unprecedented launchpad for an influential individual contributor who craves high autonomy and direct strategic impact. Your work will directly influence how Appian shows up in the market—driving awareness, engagement, and business growth through high-quality, brand-aligned creative experiences while building the visual framework that directly accelerates business pipeline and shapes our identity as the premiere leader in enterprise automation. What You’ll Do Design and execute

Staff Software Engineer - Sensing (SF Bay Area) San Francisco Bay Area Job Title: Staff Software Engineer Location: SF Bay Area About Canopy At Canopy, we build technology that helps make healthcare environments safer for the people delivering care. Our connected safety platform powers real-time communication, response coordination, and location intelligence across hospitals and complex care environments. We operate in high-trust, high-reliability environments where software quality, operational resilience, and customer experience matter deeply. Our engineering organization is scaling alongside our growth, and we are looking for a Staff Software Engineer who can help shape both our technical direction and the way we build. This is not simply a feature delivery role. This is a systems-thinking role for an experienced engineer who can drive architecture, influence engineering standards, and help scale a platform, organization, and culture simultaneously. The Role Canopy is seeking a Staff Software Engineer to develop our next-generation sensing data pipeline — building the “physical full stack” from firmware and edge algorithms to the backend and frontend services that power them. You will bridge physical hardware and cloud systems, applying physics-based modeling to solve complex sensing challenges at scale that are not possible with traditional products. This is a unique role within Canopy to translate hardware schematics and firmware design into products that work in harsh environments and result in life-saving outcomes. We care deeply about building highly automated development environments that accelerate our prototyping and verification cycles, ensuring our mission-critical systems are built faster, safer, and with greater precision. How to you will make 10X impact: Drive the development of next-generation hardware that will be in the hands of millions of healthcare professionals Design and implement robust firmware across Canopy devices; build and mainta

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. About the Opportunity At Appian, our values of Intensity and Excellence define who we are. We set high standards, tackle complex problems, and deliver transformative low-code automation, AI, and process orchestration to the world’s most critical organizations. We are seeking a high-performing Enterprise Account Executive (EAE) to drive growth across a high-impact Federal Health portfolio. In this role, you will hold complete territory ownership over four vital agencies: FDA, CDC, HRSA, and SAMHSA . This is a hunter-focused role with an established anchor account : 80% Focus – New Business Acquisition: Proactively account plan, prospect, and execute enterprise sales motions across FDA, CDC, HRSA, and SAMHSA to land net-new logos and expand agency presence and prominence. 20% Focus – Strategic Account Support: Partner closely with our customer leadership on a cornerstone enterprise account ensuring long-term relationship health, executive alignment, and strategic account success and expansion. If you are a consultative enterprise rep who prefers actively knocking down doors rather than waiting for inbound leads, this is the environment built for your success. What You’ll Do Drive Territory Execution: Actively attack your territory—identifying key stakeholders within FDA, CDC, HRSA, and SAMHSA to build, advance, and close complex 6–12 month enterprise software sales cycles. Consultative Problem Solving: Serve as a trusted advisor to senior customer leadership (LOB and IT), using deep discovery to uncover critical operational friction and map Appian’s

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Location- Chennai Team: Engineering Enablement Group As a Senior Software Engineer in our Engineering Enablement Group, you will lead the re-design and evolution of our Mobile Branding framework — the system that enables customers to create custom-branded versions of the Appian mobile application for both iOS and Android. You will drive the architectural modernization of the end-to-end branding pipeline, from the customer-facing Forum application and provisioning tools to the backend build service running on Mac EC2 runners in AWS. By leveraging modern microservices, CI/CD automation, and cloud-native infrastructure, you will transform the current system into a more reliable, scalable, and maintainable platform that reduces manual intervention and accelerates customer delivery. We are looking for a technical leader who can bridge the gap between complex Ruby/Bash-based tooling, Appian process models, and AWS infrastructure to deliver a seamless mobile branding experience. Primary Qualifications: 6-9 Strong working experience with Android and iOS frameworks and mobile application development workflows. Familiarity with mobile build systems (Fastlane, Xcode, Gradle) and code-signing workflows. Experience with proficiency in Python, with experience in Ruby, Bash, or Go being a plus. Advanced experience with AWS infrastructure (S3, Lambda, EC2) and CI/CD pipeline design. Strong end-to-end knowledge of pipeline creation, deployment automation, and infrastructure-as-code (Terraform). Familiarity with monitoring, observability, and performanc

We’re hiring engineers. Not ticket-takers. At Anyfin, we’re building financial infrastructure and products used by millions of people across Europe with a deliberately small engineering organisation. That means we care a lot about who we hire. What the role actually looks like This is not a place where engineering sits separately from the business. Small cross-functional teams own their work end-to-end, from identifying problems and shaping solutions to shipping and operating them in production. Engineers here work closely with product, data and commercial teams to solve real-world problems across: Payments Credit decisioning Customer experience Operational tooling Internal AI systems Scaling infrastructure across markets There’s very little ticket-pushing and very few handoffs. We value people who can think independently, make sound tradeoffs and move things forward without unnecessary complexity. Tech TypeScript React / React Native Node.js Python Go GraphQL PostgreSQL BigQuery Kubernetes GCP We also use AI heavily in day-to-day engineering work and product development. AI and machine learning have been part of Anyfin since the beginning, originally through credit assessment models, and increasingly across operations, tooling and product experiences. Today we work with multiple frontier models, build internal AI tooling and agent infrastructure, and are investing heavily in AI-powered financial experiences. Why engineers join Because they want: Real ownership Smart colleagues Modern tooling Complex systems without legacy bank infrastructure Fast decision-making High standards without unnecessary bureaucracy We’re intentionally not building a huge engineering organisation. We’d rather have fewer strong engineers with high trust, high expectations and meaningful impact. About Anyfin Anyfin is a European fintech company helping people improve their financial well-being. We currently operate across multiple European markets and continue to expand rapidly, with ambitio

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. About the Role The Marketing Analytics Sr. Analyst will conduct analyses focused on optimizing and understanding marketing performance, sales effectiveness, client retention, and lifetime customer value. The role will collaborate cross-functionally with marketing, operations, product, sales, business intelligence, and data teams to deliver novel, actionable insights that contribute to meeting company goals. The ideal candidate is a results-driven, strategic thinker who thrives in a dynamic, fast-paced environment. Exceptional candidates will have best-in-class data skills including SQL, Excel, dataset manipulation, and data visualization. A successful Senior Analyst will quickly build a deep understanding of the business and be able to effectively communicate results and present recommendations to stakeholders. The Senior Analyst will be hands-on in analyzing data, developing reports, and driving meaningful change through data-backed recommendations. They are adaptable and can prioritize effectively to deliver impactful results. What You'll Do Extract, clean, and analyze data to provide actionable insights to improve customer acquisition and retention Liaison between Data, Business Intelligence, Analytics, Operations and Sales to ensure continuous alignment and fulfillment of data needs Conduct deep-dive analyses on m

At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. About The Role The Business Analytics Associate will conduct analyses focused on optimizing and understanding marketing channel performance, client retention, and lifetime customer value. The role will collaborate cross-functionally with marketing, operations, product and sales to deliver actionable insights that help meet company goals. A successful Associate will quickly build a deep understanding of the business and be able to effectively communicate results and present recommendations to executives. The ideal candidate will be a results-driven, strategic thinker able to thrive in a dynamic, rapid-growth environment. Exceptional candidates will have best-in-class data skills including SQL, Excel, dataset manipulation, data visualization, and presentation. What You'll Do Dive into data and processes to understand major operational challenges and opportunities Present findings to stakeholders and recommend actionable solutions for non-analytical partners including Senior Leadership Re-define and challenge company KPIs that are critical to achieving company and business unit goals Work closely with the product and operations teams in defining tests and experimental design What We Look For Bachelor’s or Master’s degree in business, STEM, or other analytical field Prior experience in Strategy Consulting, Financial

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion. You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact. You’ll partner closely with Solutions Consultants on account strategy, expansion qualification, and planning, while directly shaping outcomes that strengthen customer partnerships and contribute to predictable revenue. If you’re someone who loves helping customers build workflows that solve real business problems—and you want to work at the intersection of AI, productivity, customer value, and revenue impact—this is the role. What You'll Achieve Drive workflow adoption and value realization for a book of named accounts ensuring your customers know how to deliver outcomes with Notion Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption for you

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion. You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact. You’ll partner closely with Solutions Consultants on account strategy, expansion qualification, and planning, while directly shaping outcomes that strengthen customer partnerships and contribute to predictable revenue. If you’re someone who loves helping customers build workflows that solve real business problems—and you want to work at the intersection of AI, productivity, customer value, and revenue impact—this is the role. What You'll Achieve Drive workflow adoption and value realization for a book of named accounts ensuring your customers know how to deliver outcomes with Notion Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption for you

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: As a Developer Platform engineer, you will directly contribute to the foundational pieces that make Notion extensible and connected. You will build tools, APIs, and platform experiences that help customers connect Notion to the world — bringing their apps, data, and workflows into one workspace. Your work will make it easier for developers, admins, and builders to create reliable integrations and automations on top of Notion. You will be a key player in building the robust technical foundation that allows Notion to achieve the connected workspace vision. Your work will include both internal platform contributions that accelerate other Notion engineering teams and end-user-facing functionality that enables toolmaking ubiquity. You will be presented with challenging technical problems, as Notion’s product needs are complex. You’ll play a key role in identifying and executing against technical investments that ensure the long-term quality, reliability, and performance of Notion’s platform as we scale. This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursd

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: Notion is shaping the future of Go-To-Market, and as a Solutions Consultant (SC), you’ll bring that future to life by building alongside customers and turning their biggest challenges into measurable outcomes. As a customer-facing, quota-carrying SC, you’ll bring together technical fluency and commercial ownership to grow your book of business. You’ll build pipeline with BDRs, engage key stakeholders, lead discovery, co-build workflow solutions live with customers, and guide opportunities through close. You’ll connect each solution to a clear business case and stay engaged through adoption, expansion, and renewal so customers realize the value of what they buy. You’ll partner with BDRs, Outcomes Architects, and technical or product specialists while maintaining clear ownership of customer relationships, opportunity momentum, and next steps. If you’re a builder who loves to sell—and want to work at the intersection of AI, productivity, and enterprise—this is the role. What You'll Achieve: Create pipeline across your book of business. Build target-account plans with BDRs and initiate outreach to priority stakeholders to

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About The Role Notion is shaping the future of Go-To-Market, and as a Solutions Consultant (SC), you’ll bring that future to life by building alongside customers and turning their biggest challenges into measurable outcomes. As a customer-facing, quota-carrying SC, you’ll bring together technical flue

Position Purpose The Commercial Lead is accountable for the development and execution of the commercial strategy for a designated Specialty Care therapeutic area (TA) portfolio in Japan (Portfolio includes SC I&I portfolio, dermatology, UC and RA). This role leads an integrated therapeutic area commercial organization combining Brand Marketing, Health Solution Partners (HSPs), and other commercial capabilities to maximize portfolio value, build scientific leadership, and deliver sustainable business growth while creating meaningful value for patients, healthcare professionals, and society. The Commercial Lead serves as a core member of the Specialty Care Japan Leadership Team (LT) and is responsible not only for business performance within the assigned therapeutic area, but also for contributing to the overall strategy, culture, organizational effectiveness, talent development, and long-term success of the Specialty Care organization. Key Responsibilities Portfolio Strategy & Business Leadership · Lead the development and execution of the therapeutic area portfolio strategy, ensuring sustainable growth and long-term value creation. · Own portfolio performance (P/L), including Brand Plans, Operating Plans (OP), Long Range Forecasts (LRF), business reviews, and resource allocation decisions, to align with international guidance and Specialty Care overall / Pfizer Japan priorities. · Translate customer insights, market dynamics, competitive intelligence, healthcare policy developments, and data analytics into actionable commercial strategies. · Proactively identify growth opportunities, launch opportunities, business development opportunities, and portfolio optimization initiatives, working closely with the SC Lead to align with overall Pfizer Japan priorities. · Represent the ther

Role Summary The Rare Disease – Rare Cardiac, Senior Health & Science Specialist (KAISER ROLE) is a field-based specialty sales role responsible for driving the growth of Rare Cardiac products through compliant, strategic relationships within assigned accounts. This role partners with Therapeutic Area Specialists and Key Opinion Leaders (KOLs) to execute effective promotional strategies, support appropriate access, and deliver high-impact customer engagement. The Rare Disease – Rare Cardiac Health & Science Specialist leverages strong sales acumen, product and disease-state expertise, and a structured approach to in-person engagement while collaborating with cross-functional teams to achieve business objectives. Role Responsibilities Drive customer engagement and sales performance through effective in-person interactions across Kaiser and other rare cardiac accounts. Build strong, compliant relationships with cardiology HCPs, multidisciplinary care teams, and office staff across assigned accounts. Deliver approved promotional and disease-state messaging to support appropriate Rare Cardiac product use. Leverage product, disease, and market knowledge to identify opportunities, prioritize accounts, and support patient finding and referral pathways. Support patient access by providing information on prior authorization requirements, reimbursement support, hubs, and co-pay resources as applicable. Collaborate with cross-functional partners to address customer needs, remove access barriers, and advance Rare Cardiac business objectives. Use digital tools and insights to plan, execute, and optimize Rare Cardiac territory activities. Basic Qualifications Education: Bachelor’s degree OR an associate’s degree with 8+ yea