Customer Engineering Director Jobs

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! Senior Staff Backend Engineer About the Team We build enterprise software that helps organizations optimize sales performance, enabling go-to-market agility. Our engineering organization includes multiple product application teams responsible for delivering core customer-facing capabilities. We are seeking a Senior Staff Backend Engineer to join our application teams and help set technical direction across multiple domains within engineering. You'll work alongside staff, senior, and early-career engineers, and partner closely with engineering leadership to define, evolve, and scale the systems that power enterprise-grade product workflows. This is an opportunity to own complex, multi-domain technical problems and shape product direction beyond a single team. We are low on meetings, high on accountability. Most of the teams are in the EST time zone, but we have a few located in AST, PST, and Central as well. What you'll be doing You will play a pivotal role in shaping the technical direction of our application stack across multiple domains. You will lead development efforts for our most complex initiatives, the kind that span two or more teams or product areas, and serve as a technical benchmark for system design, code quality, and long-term maintainability. You'll operate at the intersection of data modelling, business logic, and enterprise-scale reliability, and your work will often set standards that neighboring teams adopt. This remains a hands-on

Are you looking for an opportunity to help solve one of today's biggest business challenges? AI is changing the pace of business, and organizations everywhere are struggling to help their workforce, partners, and customers keep up. At Litmos, we're building the Learning Acceleration Platform that helps organizations build human capability faster—and we're looking for people who are passionate about making a meaningful impact for customers while growing alongside a collaborative, people-first team. Litmos is the Learning Acceleration Platform that helps organizations build capability faster, adapt at the speed business changes, and scale learning to anyone, anywhere. Combining an intuitive platform, AI-powered capabilities, trusted content, expert services, and a broad ecosystem of integrations, Litmos helps organizations accelerate workforce productivity, improve customer adoption and retention, enable high-performing partners, and reduce organizational risk through continuous learning. Organizations such as Hewlett Packard Enterprise, Graco, Sabre, and Russell Mineral Equipment trust Litmos to accelerate learning across their workforce, partners, and customers. Today, more than 11K customers with 30 million learners across 150 countries and 37 languages use Litmos to build the capabilities their organizations need to succeed. Backed by Francisco Partners, one of the world's leading technology investment firms, we're investing in the future of learning—and the people who are building it. Learn more at www.litmos.com . Role Summary We are looking for a Senior Software Engineer in Test. At your core, you are a software engineer—your product is the automation that ensures our customers never experience defects in production. You will work as part of a globally distributed Agile team (Scrum and ShapeUp), partnering closely with engineering and product, with ownership of test automation, quality strategy, and deployment validation.

Are you looking for an opportunity to help solve one of today's biggest business challenges? AI is changing the pace of business, and organizations everywhere are struggling to help their workforce, partners, and customers keep up. At Litmos, we're building the Learning Acceleration Platform that helps organizations build human capability faster—and we're looking for people who are passionate about making a meaningful impact for customers while growing alongside a collaborative, people-first team. Litmos is the Learning Acceleration Platform that helps organizations build capability faster, adapt at the speed business changes, and scale learning to anyone, anywhere. Combining an intuitive platform, AI-powered capabilities, trusted content, expert services, and a broad ecosystem of integrations, Litmos helps organizations accelerate workforce productivity, improve customer adoption and retention, enable high-performing partners, and reduce organizational risk through continuous learning. Organizations such as Hewlett Packard Enterprise, Graco, Sabre, and Russell Mineral Equipment trust Litmos to accelerate learning across their workforce, partners, and customers. Today, more than 11K customers with 30 million learners across 150 countries and 37 languages use Litmos to build the capabilities their organizations need to succeed. Backed by Francisco Partners, one of the world's leading technology investment firms, we're investing in the future of learning—and the people who are building it. Learn more at www.litmos.com . Cloud Engineer About the Role We're looking for a Cloud Engineer to own and evolve our Microsoft Azure environment — from core infrastructure to the data and AI platforms built on top of it. You'll drive our shift from legacy VM-based infrastructure to modern, cloud-native architecture, using Infrastructure as Code (Bicep) and automation (PowerShell) as your default tools rather than manual work. Beyond infrastructure, you'll

Are you looking for an opportunity to help solve one of today's biggest business challenges? AI is changing the pace of business, and organizations everywhere are struggling to help their workforce, partners, and customers keep up. At Litmos, we're building the Learning Acceleration Platform that helps organizations build human capability faster—and we're looking for people who are passionate about making a meaningful impact for customers while growing alongside a collaborative, people-first team. Litmos is the Learning Acceleration Platform that helps organizations build capability faster, adapt at the speed business changes, and scale learning to anyone, anywhere. Combining an intuitive platform, AI-powered capabilities, trusted content, expert services, and a broad ecosystem of integrations, Litmos helps organizations accelerate workforce productivity, improve customer adoption and retention, enable high-performing partners, and reduce organizational risk through continuous learning. Organizations such as Hewlett Packard Enterprise, Graco, Sabre, and Russell Mineral Equipment trust Litmos to accelerate learning across their workforce, partners, and customers. Today, more than 11K customers with 30 million learners across 150 countries and 37 languages use Litmos to build the capabilities their organizations need to succeed. Backed by Francisco Partners, one of the world's leading technology investment firms, we're investing in the future of learning—and the people who are building it. Learn more at www.litmos.com . We are looking for a Senior Program Delivery Manager to serve as the operational backbone of our Pune location. You will coordinate delivery across engineering teams, partner with local HR on people operations, and ensure the Pune office runs effectively as the primary home for our development workforce. This is a cross-cutting role: you'll be the connective tissue between team-level execution and organizational de

Are you looking for an opportunity to help solve one of today's biggest business challenges? AI is changing the pace of business, and organizations everywhere are struggling to help their workforce, partners, and customers keep up. At Litmos, we're building the Learning Acceleration Platform that helps organizations build human capability faster—and we're looking for people who are passionate about making a meaningful impact for customers while growing alongside a collaborative, people-first team. Litmos is the Learning Acceleration Platform that helps organizations build capability faster, adapt at the speed business changes, and scale learning to anyone, anywhere. Combining an intuitive platform, AI-powered capabilities, trusted content, expert services, and a broad ecosystem of integrations, Litmos helps organizations accelerate workforce productivity, improve customer adoption and retention, enable high-performing partners, and reduce organizational risk through continuous learning. Organizations such as Hewlett Packard Enterprise, Graco, Sabre, and Russell Mineral Equipment trust Litmos to accelerate learning across their workforce, partners, and customers. Today, more than 11K customers with 30 million learners across 150 countries and 37 languages use Litmos to build the capabilities their organizations need to succeed. Backed by Francisco Partners, one of the world's leading technology investment firms, we're investing in the future of learning—and the people who are building it. Learn more at www.litmos.com . We are looking for a Senior Full Stack Engineer to build and evolve our platform using .NET, React, and SQL Server-based systems. You will work across services, APIs, and front-end systems with a focus on scalability, reliability, and maintainability. You will operate within a globally distributed Agile team (Scrum and ShapeUp), where engineers own delivery, from design through deployment, while collaboratin

Are you looking for an opportunity to help solve one of today's biggest business challenges? AI is changing the pace of business, and organizations everywhere are struggling to help their workforce, partners, and customers keep up. At Litmos, we're building the Learning Acceleration Platform that helps organizations build human capability faster—and we're looking for people who are passionate about making a meaningful impact for customers while growing alongside a collaborative, people-first team. Litmos is the Learning Acceleration Platform that helps organizations build capability faster, adapt at the speed business changes, and scale learning to anyone, anywhere. Combining an intuitive platform, AI-powered capabilities, trusted content, expert services, and a broad ecosystem of integrations, Litmos helps organizations accelerate workforce productivity, improve customer adoption and retention, enable high-performing partners, and reduce organizational risk through continuous learning. Organizations such as Hewlett Packard Enterprise, Graco, Sabre, and Russell Mineral Equipment trust Litmos to accelerate learning across their workforce, partners, and customers. Today, more than 11K customers with 30 million learners across 150 countries and 37 languages use Litmos to build the capabilities their organizations need to succeed. Backed by Francisco Partners, one of the world's leading technology investment firms, we're investing in the future of learning—and the people who are building it. Learn more at www.litmos.com . Network Operations Engineer About the Role We're looking for a Network Operations Engineer to join our CloudOps team and keep our infrastructure secure, patched, and available around the clock. You'll monitor and support a multi-cloud environment, primarily Azure, with an AWS footprint, spanning Windows, Linux, and SQL Server systems. Coverage runs follow-the-sun, so you'll be part of a rotation that ensures alerts never go u

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Job Description: ABOUT THE TEAM Our Engineering team is revolutionizing how Appian resolves customer issues by building AI-powered diagnostic tools and internal platforms that dramatically reduce resolution time. We combine deep technical expertise with AI innovation to empower support engineers to identify root causes faster, ensuring our customers experience uninterrupted business-critical operations. This team operates with high autonomy and directly impacts customer satisfaction and retention across Appian's enterprise client base. THE OPPORTUNITY Appian is at an inflection point where intelligent automation meets customer success, and we need a technical leader who can architect and ship the next generation of diagnostic platforms. This role exists because our growing enterprise customer base demands faster, smarter issue resolution, and AI agents are the key to unlocking that scale. You will shape both the technical direction and the team culture while delivering tools that become essential to how Appian supports thousands of mission-critical deployments worldwide. WHAT YOU'LL DO Lead the design and delivery of a scalable AI-powered triage platform that reduces mean time to resolution by leveraging AI agents, LangChain frameworks, and intelligent diagnostics Lead the engineering team building AI-powered diagnostic tools that cut customer issue resolution time in half while scaling a platform that empowers support engineers across the globe. Architect quarterly releases of diagnostic tools on AWS infrastructure, balancing innovation velocity with pro

The Opportunity This is an exciting time at Enigma. We’re on the cusp of releasing our next generation of small business intelligence products built on years of learnings in the space. We are seeking an experienced Data Scientist to join our Entity Resolution team and help shape the trajectory of these products. Your work will directly impact the accuracy, scalability, and predictive capabilities of our data platform, influencing key business decisions for our customers. The Role Data is at the core of Enigma’s product, which makes data science the beating heart of what we ship. As a Data Scientist on the Entity Resolution Team, you will work in a cross-functional team alongside other data scientists, engineers, and business stakeholders. You will own problems end to end–from raw source data, through models and scalable pipelines, to the customer interface. Your impact will be measured by the contributions you make with your team to improve the accuracy of our data and the value of our product to our customers. What You’ll Do Translate customer goals into working solutions, using large-scale data transformation, sound statistics, and high-quality code. Most of our work is in Databricks (both Spark SQL + PySpark), supported by statistical tooling, and by ML/AI where the problem calls for it. Set a high standard for rigorous analysis and model development, grounded in sound statistical practice, so that results are high-quality and reproducible. Treat data as a reflection of the real world, and develop repeatable strategies for validating results against ground truth. Develop techniques to detect gaps in our data, find the source, and close them in a way that improves the product. Apply a data-focused, first-principles approach to problem solving. We value people who bias toward simple and elegant solutions, but who can implement state-of-the-art models and techniques when the problem requires it What Makes This Role Exciting? Technical challenge : Enigma

The Opportunity This is a critical and exciting time at Enigma. Our customers consistently tell us that our data products create tremendous value and are deeply aligned with their most important workflows. As demand grows, we have an urgent opportunity to improve both the intelligence of our data and the systems through which customers access it. We are looking for an experienced Senior/Staff Machine Learning Engineer to join our Match Team and help shape the next generation of Enigma’s customer-facing data products. In this role, you will combine advanced statistical and machine learning research with the engineering systems required to power fast, relevant, and reliable search experiences at scale. This is a uniquely high-impact role sitting at the intersection of information retrieval, ranking systems, semantic search, distributed systems, and customer data delivery. The Role At the core of Enigma’s product is our data, which makes both data science and delivery systems central to what we build. As a Senior/Staff ML Engineer on the Match Team, you will lead efforts that improve the relevance, latency, and scalability of our customer-facing data products. You’ll work across the full lifecycle: framing retrieval and ranking problems, developing models and experimentation strategies, evaluating results using real-world signals, and implementing high-throughput search and retrieval systems. This role is ideal for someone who is excited by both hard ranking/search problems and the systems challenges of turning those solutions into low-latency, production-grade retrieval systems. What You'll Do Develop innovative solutions to complex problems in information retrieval, ranking, semantic search, query understanding, and recommendation systems Build and optimize low-latency, high-throughput search APIs, indexing pipelines, and retrieval systems using Python, Typesense, and AWS Evaluate and evolve our search technology stack, driving technical design decisions across index

The Opportunity Join Enigma's Growth & KYB Team at a pivotal moment as we continue to create sales and marketing solutions for small businesses. We're seeking an experienced Senior Software Engineer to develop and build innovative data products and systems that directly impact our customers and accelerate our growth. Your work will influence decisions for companies that employ half the U.S. workforce, creating tremendous value for our clients. The Role As a member of the Growth & KYB Team, you will: Design, develop and deliver data products that solve critical customer pain points and build scalable, high-quality systems that deliver rich interactions with our data. Engage with software engineers, data scientists, and product managers to create experiences that move a customer from discovery to evaluation to purchase. Analyze and extract value from data at scale, building efficient, maintainable production-grade data solutions. Create scalable and highly maintainable systems deployed in cloud environments. Own architecture and design decisions as well as hands-on implementation, ensuring that customer experiences are compelling and have low costs of ownership. What You’ll Do Operates with a bias for action and knows how to deliver value in the short, medium, and long term. Loves interacting with product teams and works hard to solve customer problems in a repeatable way. Adopts a principled, metrics-driven approach to difficult data problems and demonstrates excellence in their analytics and engineering craft. Operates transparently, collaboratively, and with low ego—loves learning from others and having their ideas questioned and challenged. Has a “can-do” attitude and thrives on a highly collaborative, cross-functional team that plays a critical role in the company’s success. Is eager to own architecture and design decisions as well as hands-on implementation. What Makes This Role Exciting? Impact : Develop products that take an innovative data-first appro

A well-curated online and/or print portfolio/case study demonstrating UX/UI design skills, curiosity, positive attitude and strong drive to learn from a fast paced environment. Proven UX/UI design experience for multiple platforms including desktop, mobile, tablet. Excellent visual design skills with sensitivity to user-system interaction. Additionally experience in data informed and customer centric approach to design is key. Solid experience in creating wireframes, prototype, storyboards, user flows, and process flows. Experience in simplifying complex information through end-to-end experiences designs while co-creating with all the senior designers for smooth implementation. Up-to-date with the latest UI trends, rools, and technologies and their role in a commercial environment. 1-2 years of relevant experience with a B. DeS/M. DeS in Visual Design, Human-Computer Interaction, Interaction Design, or related is an advantage. General understanding of the front-end development process, including HTML and CSS. Ability to speak fluent English is a must. Demonstrable proficiency in presenting your designs and selling your solutions to various stakeholders through clear communication is key.

A well-curated online and/or print portfolio/case study demonstrating UX/UI design skills, curiosity, positive attitude and strong drive to learn from a fast paced environment. Proven UX/UI design experience for multiple platforms including desktop, mobile, tablet. Excellent visual design skills with sensitivity to user-system interaction. Additionally experience in data informed and customer centric approach to design is key. Solid experience in creating wireframes, prototype, storyboards, user flows, and process flows. Experience in simplifying complex information through end-to-end experiences designs while co-creating with all the senior designers for smooth implementation. Up-to-date with the latest UI trends, rools, and technologies and their role in a commercial environment. 1-2 years of relevant experience with a B. DeS/M. DeS in Visual Design, Human-Computer Interaction, Interaction Design, or related is an advantage. General understanding of the front-end development process, including HTML and CSS. Ability to speak fluent English is a must. Demonstrable proficiency in presenting your designs and selling your solutions to various stakeholders through clear communication is key.

A well-curated online and/or print portfolio/case study demonstrating UX/UI design skills, curiosity, positive attitude and strong drive to learn from a fast paced environment. Proven UX/UI design experience for multiple platforms including desktop, mobile, tablet. Excellent visual design skills with sensitivity to user-system interaction. Additionally experience in data informed and customer centric approach to design is key. Solid experience in creating wireframes, prototype, storyboards, user flows, and process flows. Experience in simplifying complex information through end-to-end experiences designs while co-creating with all the senior designers for smooth implementation. Up-to-date with the latest UI trends, rools, and technologies and their role in a commercial environment. 1-2 years of relevant experience with a B. DeS/M. DeS in Visual Design, Human-Computer Interaction, Interaction Design, or related is an advantage. General understanding of the front-end development process, including HTML and CSS. Ability to speak fluent English is a must. Demonstrable proficiency in presenting your designs and selling your solutions to various stakeholders through clear communication is key.

At Breeze, we're building the AI-powered infrastructure layer for global commerce, making it radically simpler for businesses to sell, get paid, and operate across markets. We go far beyond traditional payment processing. Breeze combines global payments, AI, stablecoins, and a Merchant of Record-like model to take on the complexity businesses typically manage themselves, including compliance, risk, fraud, chargebacks, reconciliation, and customer support. Our goal is simple: let businesses focus on building and selling great products while Breeze handles the complexity behind getting paid. Backed by Sequoia Capital , Multicoin Capital , and The Chainsmokers , Breeze is a successful, rapidly growing, and exceptionally well-capitalized company. We have the runway to think long term while remaining early enough that every person joining today can have a meaningful impact on what we build. Overview Want to build products that sit at the heart of how money moves? We’re looking for a Senior Software Engineer to help build and scale the technology powering Breeze. This is a hands-on role with real ownership. You’ll tackle complex engineering challenges, ship products customers rely on every day, and help shape technical decisions as we scale. You’ll work across the stack, partner closely with Product and Design, and have plenty of white space to improve how we build. We’re looking for an engineer who combines strong technical judgment with a product mindset. Someone who moves fast, cares deeply about quality, and gets excited about turning complex payments problems into simple, reliable experiences. If you want to build, not just maintain, and have a meaningful impact on both our product and engineering culture, we’d love to meet you. What You’ll Do Build and scale the core payment systems that power Breeze, with a focus on reliability, security, and performance Ship high-quality customer experiences using React.js and modern serverless infrastructure Own meaningful featur

At Breeze, we're building the AI-powered infrastructure layer for global commerce, making it radically simpler for businesses to sell, get paid, and operate across markets. We go far beyond traditional payment processing. Breeze combines global payments, AI, stablecoins, and a Merchant of Record-like model to take on the complexity businesses typically manage themselves, including compliance, risk, fraud, chargebacks, reconciliation, and customer support. Our goal is simple: let businesses focus on building and selling great products while Breeze handles the complexity behind getting paid. Backed by Sequoia Capital , Multicoin Capital , and The Chainsmokers , Breeze is a successful, rapidly growing, and exceptionally well-capitalized company. We have the runway to think long term while remaining early enough that every person joining today can have a meaningful impact on what we build. Overview We’re hiring a Staff Software Engineer to help build and scale the technology at the heart of Breeze’s payments platform. You’ll take on some of our most complex engineering challenges, building secure, reliable systems that move money while helping shape what we build and how we build it. You’ll work across the stack, own critical systems end to end, and partner closely with Product and Design to turn complex payments problems into simple, scalable solutions. This is a hands-on Staff role with real ownership and technical influence. You’ll help set architectural direction, raise the engineering bar, guide technical decisions across the team, and build the systems and foundations Breeze needs for its next stage of growth. If you’re a strong technical builder who wants to build, not just maintain, solve hard problems, and have a meaningful impact on both our product and engineering culture, we’d love to meet you. What You’ll Do: Build and scale the systems that power Breeze, with a focus on reliability, security, and performance across our payments platform Own critical system