Customer Experience Agent in Amsterdam

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Finance Support Specialist As a Finance Support Specialist you will be an expert on Adyen’s platform and financial products. You will be supporting the financial teams of our merchants all over the globe to facilitate their operations and ability to grow. Ultimately your team will be responsible for helping our merchants with finance-related issues, enabling them to use our financial products at full magnitude, and advising our product teams on how to best address development resources. In doing this, you will be in close contact with our Finance teams, Product team, Account Management, Development and many other internal teams. Your team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle. The extensive knowledge of financial products and all the banking processes behind payments is the most valuable aspect for both our merchants and our internal teams. What you’ll do Be the first point of contact for our merchants and commercial teams for financial related issues (financial reporting, reconciliation, payouts, payments settlements amongst others). This means reactive/proactive communication in English with our me

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Associate Commercial Counsel We are looking for a driven and enthusiastic Associate Commercial Counsel based in Amsterdam to join the global Deal Desk within the Commercial Legal team at Adyen. As Associate Commercial Counsel, you will be responsible for negotiating complex contract negotiations with our vendors and commercial partners. You will also be responsible for drafting comprehensive negotiation playbooks, training internal teams on how to navigate and negotiate vendor and partnership relationships, advising on contract interpretation, and other general commercial matters. This is a role for a counsel who thrives in a fast-moving, complex environment, who is commercially-minded, and who can leverage their sophisticated legal expertise and strong communication skills into tangible, scalable value that accelerates Adyen’s global growth. What you will do: Provide strategic, business-oriented legal advice across procurement, partnerships, product, and regulatory teams globally, including on our contracting principles, commercial projects, and legal and regulatory compliance within our vendor and partner contracts. Draft, review, and negotiate a wide variety of complex, multi-jurisdictional commercial agreements. Proactively problem solve for emerging legal and operational risks, providing risk-based decisions on complex le

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead - Transactions We are looking for a driven and enthusiastic leader based in Amsterdam to join our global Legal Deal Desk team. The Deal Desk operates as a global function within the Commercial Legal team, and you will serve as one of four Team Leads reporting to the Head of Deal Desk. As a Team Lead on Deal Desk, you will manage and lead a lean team of commercial lawyers who negotiate contracts with our vendors and commercial partners. The role requires a leader with strong commercial contracting expertise who can act as a trusted advisor to senior internal stakeholders, while building and developing a high-performing team. You must have a strong drafting and negotiation background across a variety of complex, multi-jurisdictional commercial agreements and be able to leverage sophisticated legal expertise and communication skills into tangible, scalable value that accelerates Adyen's global growth. What you will do: Manage, mentor, and develop a team of high-caliber, pragmatic commercial lawyers who draft, review, and negotiate complex, multi-jurisdictional commercial agreements with our vendors and commercial partners. Provide strategic, business-oriented legal advice to senior stakeholders across procurement, partnerships, product, and regulatory teams globally, including on our contracting principles, commercial p

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. You are the go-to market expert for driving revenue growth by leveraging our global presence and product offering. You coordinate internal teams to help our customers achieve success. We are looking for a born hunter, driven and energetic, who loves to grow the relationship with its partners. You have high energy, you are a stand-out individual, a go-getter with a can-do attitude who's not afraid to take charge and make things happen. In this role, you will contribute to reach Adyen goals and ambitions, in EMEA and globally, through the value of partnerships, orchestrating internal partnership resources to serve our business stakeholders and be the point of contact for everyone internally and externally. Your focus will be the SAP partnerships, today one of our fastest growing relationships. The EMEA Technology Partnership Team is responsible for the development and the success of the commercial relationship with Adyen’s most important partners in the Retail space. The members of the team are based in different offices of the company but they work closely together to increase the payment volume processed via partners and generate business opportunities for Adyen, they play a critical role in both expanding existing accounts and driving net new business. What you’ll do Be the catalyst of your assigned partners in EMEA and

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Tax Accountant: Adyen is looking for a Tax Accountant to join Group Finance in Amsterdam. As a Tax Accountant, you will be primarily focussed on ensuring accurate GL accounting of direct and indirect taxes. You will interact and collaborate with internal and external stakeholders in order to support our continued business growth in a scalable, controlled and compliant way. The ideal candidate takes ownership and has a drive to understand these and is able to tie this back to where we’re heading as a Group globally. Being part of the centralized Finance Operations team in Amsterdam means you’ll be working in the (financial) engine room of a registered and listed financial institution; being part of a relatively small team means you’ll be (in)directly involved in a lot of very interesting topics that reach beyond the tax borders. What you’ll do Ensuring adherence to accounting and taxation standards and policies; Collaborating with Financial Controlling, Accounts Payable, Accounts Receivable and Tax teams, maintaining and owning the general direct and indirect tax ledgers, completion of the monthly accruals, direct and indirect tax journals postings and reconciliations; Assist in the preparation and review of Corporate Income Tax (CIT) and VAT filings, ensuring accuracy and timely submission; Provide hands-on support for t

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Why you should join the AML Compliance Analytics team At Adyen, growing responsibly and protecting the financial system is core to how we scale. The AML Compliance Analytics team, a specialized unit within the Second Line AML Compliance team, provides global oversight of Adyen’s transaction monitoring framework and owns the risk behind it. You’ll work at the intersection of AML typologies, data, and analytics: independently challenging the First Line, shaping Financial Economic Crime (FEC) risk scenarios, and defending our controls to Model Validation, Internal Audit, and global regulators. In a fast-paced, high-autonomy environment, you’ll help a framework that is under continuous refinement stay ahead of emerging financial crime threats. We are looking for a driven, senior AML Compliance Analytics Expert to join our team in Amsterdam. The ideal candidate is a go-getter with a sharp analytical mind and deep FEC knowledge, someone who navigates diverse stakeholders and competing priorities with ease and delivers complex projects end-to-end. You are excited to work with a global, multicultural team, to challenge and be challenged, and to balance speed with regulatory rigor as you help set the standard for transaction monitoring at scale. Senior AML Compliance Analytics Expert Our team is encouraged to challenge each other and s

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Partner Solutions Engineer - Hardware Adyen is looking for a Senior Partner Solutions Engineer with a track record of hands-on embedded Android or systems engineering work to own the technical relationship with one or more of our most complex hardware OEM partners. You'll be the primary technical authority on that relationship: root-causing the hardest device-level issues, holding senior OEM engineering counterparts accountable, and shaping how Adyen manages OEM technical relationships as the function grows. As Adyen evolves its hardware offerings and moves toward a hardware independence model, this role carries real weight. Your OEM relationship is one of the more demanding ones in the portfolio, and you're expected to bring judgment and strategy to it, not just execute an existing playbook. What you'll do: Serve as the primary, most senior technical advisor for your OEM's engineering team, leading escalations on the most complex device-level issues. Drive technical strategy for your OEM relationship: which issues to prioritize, which process gaps to close, and how automation and tooling should evolve. Lead cross-functional alignment across Product, Engineering, Hardware Integrity/Reliability, and Commercial on priorities for your OEM, especially when those priorities conflict. Design and drive adoption of tooling, automatio

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Product Manager, FX This is a high impact role based in Amsterdam and part of the FX and Cash Management team. We are looking for a candidate who is passionate about financial technology, adopts an AI-first product development mindset, and is excited about Adyen’s opportunity to grow its financial products business by 10x in the next 2-5 yrs. In this role, you will be responsible for building and maintaining a reliable FX trading platform, enabling the whole company to use your services. You will also be responsible for creating the vision, strategy and implementation of the cash management tooling, working closely with the Treasury department but also with our merchants to identify their needs. What You'll Do: Set strategy and roadmap for the FX and cash management team. Lead execution working closely with the Engineering, Product, Treasury, Finance and Commercial teams, to deliver a cohesive FX platform that scales globally without compromising reliability or trust. Establish governance for FX across multiple teams and departments , defining success and operational metrics, driving alignment across Adyen. Build a first-in-class Treasury Management System that serves both the needs of our customers and our internal teams. What Success Looks Like: Within the first 6-12 months, you will have: Established a cl

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Terminal (POS) Certification Expert The IPP Security & Certifications team owns the certification portfolio that keeps Adyen's in-person payments infrastructure compliant and approved to operate. That spans PCI certifications across our hardware and software, and EMV certification of the payment kernels and applications running on our terminals worldwide. This role sits at the center of our Level 2 certification work. Adyen develops its own L2 kernels (contact & contactless), and you will own their certification end to end: coordinating type approval testing with our external certification lab, analyzing test results, and translating findings into clear, actionable reports for our kernel developers to work from. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. What you will do Adyen develops its own L2 payment kernels, which sit at the core of every in-person transaction we process. You will own the technical preparation and execution of Level 2 kernel certification , ensuring our kernels meet EMVCo type approval requirements as well as the contact and contactless specifications of Visa, Mastercard, Amex, Discover, JCB, UnionPay, existing local payment method & p

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Supply Chain Data Engineer & Integration Specialist, Amsterdam Adyen is looking for a Supply Chain Data Engineer & Integration Specialist to join our team in Amsterdam. This high-impact role is positioned at the center of our operational systems landscape. You will own the technical architecture and data pipelines connecting our new Enterprise Performance Management (EPM) platform, Pigment, with our broader enterprise layers (Workday, Salesforce, Big Data Platform, Looker) and our global third-party logistics (3PL) warehouse networks. This is an exceptional opportunity to build sustainable, long-term technical capability within our Supply Chain function. You will lead the technical integrations for upcoming warehouse expansions in key growth markets, directly enabling business expansion. What you’ll do Build & Maintain Data Pipelines: Architect, implement, and monitor robust, production-grade data pipelines that feed our planning platforms, ensuring that clean operational data reliably reaches Pigment in the exact shape required. Industrialize POC Integrations: Take our initial automated prototype connections and harden them into scalable, secure, and production-ready enterprise integrations. Integrate Key Enterprise Systems: Establish and maintain seamless system-to-system connections linking Pigment with Workday (Finan

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Engineering Manager: Regulatory Reporting Data The Regulatory Reporting group is a foundational pillar of Adyen's licensed financial operations. It enables Adyen to meet its obligations to regulators, central banks, and supervisory authorities across the globe through accurate, auditable, and timely reporting. The group delivers the data pipelines, models, controls, and reporting products that demonstrate compliance with regimes such as tax, prudential and statistical reporting. It is a key driver of Adyen's license to operate and of the trust placed in us by regulators, merchants, and partners alike. As an Engineering Manager in the Regulatory Reporting group, you will lead a cross-functional team of talented and motivated individuals to deliver reporting products that are accurate, reliable, timely, scalable, and auditable. You will work closely with Compliance, Legal, Finance, and product development teams to translate evolving regulatory requirements into robust engineering solutions, and to set a new standard for how regulatory reporting is built and operated across the company. What you’ll do Impact-Driven Leadership: Drive the team autonomously toward success by focusing on measurable business and organizational outcomes that reduce operational friction and manual effort in the reporting cycle. Strategic Stakeholder Managemen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Software Engineer - Java Application Core Components (JACC) Adyen provides a global, unified platform built by Java application teams across the company. The Java Application Core Components (JACC) team plays a key role in this: we build and maintain the shared frameworks and components that define how other Adyen teams design, structure, and deploy their Java applications. As part of JACC, you will build and maintain the core Java tools and components used across all of Adyen, shaping how other engineering teams build their services. You'll work on some of the largest ongoing efforts in the company, including 3 large-scale migrations that will shape the future of Adyen's application architecture. You'll join a lean team of 6 Java experts, working in a Kanban-like way with minimal process overhead, and gain real influence over the architecture of one of the leading players in the payments space. What you will do Design, build, and evolve the internal and open source Java frameworks and components used by every Java application team at Adyen. Play an active role in one or more of the team's 3 large-scale migrations that are reshaping Adyen's application architecture. Provide hands-on technical guidance to other engineering teams, by guiding them on how the frameworks and libraries we provide can be used to solve Adyen's

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Merchant Fraud Analyst We are looking for an ambitious analyst to join our Merchant Fraud team. As part of the Merchant Fraud team in Amsterdam you will be working closely with Compliance, Product and other Merchant Operations teams. As a Merchant Fraud Analyst you will be responsible for identifying, investigating, and preventing fraudulent activities related to our acquiring, banking and issuing services. Your expertise will contribute to maintaining the integrity of our platform and ensuring a secure and trustworthy environment for our users. The Merchant Fraud Team is responsible for detecting and mitigating fraudulent activity, to reduce risk at scale for Adyen and its customers. What you’ll do Monitor and investigate transaction patterns, account activity, and user behavior patterns to detect and mitigate fraudulent activity in real-time. Assist in the development and optimization of fraud detection systems and tools, suggesting improvements and enhancements as needed. Develop and optimize policies and procedures for fraud incident response, root cause analysis, funds recovery and communication protocols. Manage fraud recall handling, coordinating with banks and networks to recover funds where possible. Stay up-to-date with the latest fraud trends, techniques, and technologies to continuously enhance fraud detect

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Strategy & Business Operations Manager The Senior Strategy & Business Operations Manager will play a critical role in shaping and driving strategic initiatives that contribute to the long term direction. This role sits at the intersection of strategy, planning and business operations and partners closely with the different teams such as Commercial Strategy, Operations, Finance and Regulatory & Compliance teams. This role, which is part of the Global Strategy & Execution team, will translate our strategy into execution by driving company wide alignment, informed decision making, defining our operating and planning rhythms and eventually ensuring we deliver our priorities. What you’ll do: Company wide Strategy: Lead and deliver end-to-end strategy projects that inform decision making through deep dives and/or intelligence on trends and opportunities. Cross functional alignment and connect strategy (e.g. Commercial, Operations etc) across Adyen. Strategic Planning : Design, improve and implement Adyen wide Strategic Planning, Priorities and Goal setting in close collaboration with the business and Strategic Finance. Business Operations: Drive business operations rhythm through business reviews at varying levels. Cut through ambiguity and noise, framing problems clearly and driving towards struct

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Why you should join the Adyen Storage Team This team is part of our Platform Engineering team in Amsterdam. The purpose of Platform Engineering is to enable Adyen engineers to autonomously build and support secure, scalable and reliable applications with high speed and quality through a common technology ecosystem. As a storage engineer of our Storage team in Amsterdam, you will be responsible for designing, implementing, managing, and maintaining data storage systems and solutions. This role involves the end-to-end management of our organization's data storage infrastructure. This includes strategic design for scalability, hands-on implementation and integration, continuous performance monitoring, capacity planning, security, and troubleshooting. It also requires proactive maintenance with updates, backups, disaster recovery, and planning for future growth by evaluating and recommending new technologies for data availability, reliability, and efficiency. Sounds exciting? Keep reading! What You’ll Do: Design and deploy storage infrastructure (SAN, Object Storage) in accordance with organizational needs. Monitor and maintain storage systems to guarantee optimal performance, availability, and reliability. Perform capacity planning and forecasting for future storage needs. Develop and implement strat