Customer Experience Manager Jobs

About the role We’re looking for a hardworking, driven individual with superb energy, passion and initiative for new business acquisition. The Enterprise Account Executive role focuses exclusively on formulating and executing a sales strategy within an assigned territory , resulting in revenue growth and new customer acquisition. We are looking to speak to candidates who are based in Berlin, Frankfurt and Munich for our hybrid working model. Impact you will have Proactively, identify, qualify and close a sales pipeline Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users Build strong and effective relationships, resulting in growth opportunities Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs What you bring to the table 3+ years field experience of quota-carrying experience in a fast-paced and competitive market with a focus on closing net new logos and expanding accounts. Demonstrated ability to open new accounts and sell horizontally across the organization into different business units A proven track record of overachievement and hitting sales targets Ability to articulate the business value of complex enterprise technology Co-selling with cloud service providers (AWS, GCP and Azure) and large GSIs (Accenture, KPMG, etc) Skilled in building business champions Driven and competitive. Possess a strong desire to be successful Must live in territory Things we love You are passionate about growing your career in the largest market in software (database) Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales) Familiarity with databases, develops and cloud native infrastructure a plus Why joi

About the role We’re looking for a hardworking, driven individual with superb energy, passion and initiative for new business acquisition. The Enterprise Account Executive role focuses exclusively on formulating and executing a sales strategy within an assigned territory, resulting in revenue growth and new customer acquisition. This role will be based remotely in Chicago. About the Sales Culture MongoDB is always developing and innovating — not only in our technology, but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful and close deals, but we want your feedback and input on how we can continue to “ Think Big and Go Far .” As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry. What you will be doing Proactively, identify, qualify and close a sales pipeline Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users Build strong and effective relationships, resulting in growth opportunities Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs What you will bring to the table 5+ years of field experience of quota-carrying experience in a fast-paced and competitive market with a focus on closing net new logos Demonstrated ability to open new accounts and run a complex sales process A proven track record of overachievement and hitting sales targets Ability to articulate the business value of compl

About the role We’re looking for a hardworking, driven individual with superb energy, passion and initiative for new business acquisition. The Account Executive, Acquisition role focuses exclusively on formulating and executing a sales strategy within an assigned territory, resulting in new customer acquisition. We are looking to speak to candidates who are based in Hong Kong for our hybrid working model. About the Sales Culture MongoDB is always developing and innovating — not only in our technology, but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful and close deals, but we want your feedback and input on how we can continue to “ Think Big and Go Far .” As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry. What you’ll be doing Proactively prospect, identify, qualify and develop a sales pipeline Close business to meet and exceed monthly, quarterly and annual new business targets Strategically prospect into Engineers, Developers, IT Leaders, technical end users, CTOs Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs Work closely with the Professional Services team to achieve customer satisfaction What you will bring to the table 4 + years field experience of quota-carrying experience in a fast-paced and competitive market with a focus on new business Demonstrated ability to articulate the business value of complex enterprise technology A track record of overachievement and hitting sales targets Skilled in building business champions and running a complex sales process Driven and competitive: Possess a strong desire to be successful Skilled in

We’re looking for a hardworking, driven individual with superb energy, passion and initiative for growing business within existing accounts. The Enterprise Account Executive role focuses exclusively on formulating and executing a sales strategy within an assigned territory, resulting in revenue growth. We are looking to speak to candidates who are based in Melbourne for our hybrid working model. What you will be doing Proactively, identify, qualify and close a sales pipeline Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users Build strong and effective relationships, resulting in growth opportunities Partner with our Solution Architects and work closely with the Professional Services and Customer Success team to achieve customer satisfaction Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs What you bring to the table 8+ years field experience of quota-carrying experience in a fast-paced and competitive market with a focus on expanding new accounts Demonstrated ability to sell into new lines of business within open accounts and run a complex sales process A proven track record of overachievement and hitting sales targets Ability to articulate the business value of complex enterprise technology Skilled in building business champions Fluent in English Ability to attend the office 3 days per week Driven and competitive. Possess a strong desire to be successful Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales) Familiarity with databases, develops and open source technology a plus Why join now MongoDB invests a HUGE amount of development into each of our new hires & continuous career development Accelerators up to 30% Best in breed Sales trainings in MEDDIC and Command of the Message, including our compre

About The Role We’re looking for a hardworking, driven individual with superb energy, passion and initiative for new business acquisition. The Enteprise Account Executive role focuses exclusively on formulating and executing a sales strategy within an assigned territory, resulting in revenue growth and new customer acquisition. We are looking to speak to candidates who are based in London for our hybrid working model. About The Sales Culture MongoDB is always developing and innovating — not only in our technology, but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful and close deals, but we want your feedback and input on how we can continue to “Think Big and Go Far.” As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry. What you will be doing Proactively, identify, qualify and close a sales pipeline Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users Build strong and effective relationships, resulting in growth opportunities Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs What you will bring to the table 4+ years field experience of quota-carrying experience in a fast-paced and competitive market Demonstrated ability to grow accounts and run a complex sales process to Enterprise clients A proven track record of overachievement and hitting sales targets Ability to articulate the business

About the role We’re looking for a hardworking, driven individual with superb energy, passion and initiative for growing business within existing accounts. The (Senior) Enterprise Account Executive role focuses exclusively on formulating and executing a sales strategy within an assigned territory, resulting in revenue growth. We are looking to speak to candidates who are based in Singapore for our hybrid working model. What you will be doing Proactively, identify, qualify and close a sales pipeline Own and drive business within the Thailand market Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users Build strong and effective relationships, resulting in growth opportunities Partner with our Solution Architects and work closely with the Professional Services and Customer Success team to achieve customer satisfaction Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs What you bring to the table 10+ years field experience of quota-carrying experience in a fast-paced and competitive market with a focus on expanding new accounts Deep domain expertise and a robust network within the Thailand (Banking & FSI sector preferred) Demonstrated ability to sell into new lines of business within open accounts and run a complex sales process A proven track record of overachievement and hitting sales targets Ability to articulate the business value of complex enterprise technology Skilled in building business champions Thai native and fluent in English Ability to attend the office 3 days per week Driven and competitive. Possess a strong desire to be successful Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales) Familiarity with databases, develops and open source technology a plus Things we love Passionate abo

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta: Okta is The World’s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box; we’re looking for lifelong learners and people who can make us better with their unique experiences. The Sales & Partners Technology Team Within TDI, the Sales and Partners Technology team focuses directly on accelerating Okta's growth by empowering our massive global ecosystem of channel partners, distributors, and system integrators. We act as the vital bridge between strategic business goals and robust technical execution. Our team is responsible for designing, implementing, and optimizing the digital experiences and systems that support our partners throughout their entire lifecycle. About the Role We are looking for a Senior Product Analyst to join the Sales and Partners technology team within the Partners pod. In this role, your work will bridge the gap between business needs and technical solutions to drive enhanced user experience and operational success, with a specific focus on collaborating closely with our Partner Program and Partner Operation teams. Our

The Inside Account Executive role focuses exclusively on formulating and executing a sales strategy within MongoDB’s most strategic accounts, closing net new workloads and expanding MongoDB’s footprint. What you will be doing Proactively identify, qualify and close a sales pipeline within MongoDB’s most Strategic Accounts Drive product adoption in LOPs/BUs you own in the account, upsells / cross sells by cultivating strategic relationships with executives and multi-level champions, aligning to their key initiatives and long term goals. Collaborate cross-functionally with Customer Success, Professional Services, Marketing, Product, and the internal sales ecosystem to drive customer adoption and satisfaction Meet and exceed quarterly quotas on NWLs, NARR, and PS. Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and set you up for future success What you will bring to the table Min. 3 year B2B sales experience in a quota carrying closing role, or Strategic Account-based selling experience Experience selling complex Saas and/or Cloud products/services. A proven track record of overachievement through generating your own pipeline and hitting sales targets. Energetic, upbeat, entrepreneurial, tenacious teammate. Possess a strong desire to be successful. Ability to articulate the business value of complex enterprise technology both in verbal and written forms. Passionate about growing your career in the largest and fastest growing market in software (database) through constant development of sales and tech skills What we will bring to the table Opportunity to work with and learn from MongoDB’s most talented and experienced Account Executives. Internal mentor and buddy program cross-departmentally Clear and defined career path to EAE Uncapped commissions’ About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined

The Inside Account Executive role focuses exclusively on formulating and executing a sales strategy within MongoDB’s most strategic accounts, closing net new workloads and expanding MongoDB’s footprint. We're looking to speak with candidates based in Toronto for our hybrid working model. What you will be doing Proactively identify, qualify and close a sales pipeline within MongoDB’s most Strategic Accounts Drive product adoption in LOPs/BUs you own in the account, upsells / cross sells by cultivating strategic relationships with executives and multi-level champions, aligning to their key initiatives and long term goals Collaborate cross-functionally with Customer Success, Professional Services, Marketing, Product, and the internal sales ecosystem to drive customer adoption and satisfaction Meet and exceed quarterly quotas on NWLs, NARR, and PS Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and set you up for future success What you will bring to the table Min. 1 year B2B sales experience in a quota carrying closing role, or Strategic Account-based selling experience Experience selling complex Saas and/or Cloud products/services A proven track record of overachievement through generating your own pipeline and hitting sales targets Energetic, upbeat, entrepreneurial, tenacious teammate. Possess a strong desire to be successful Ability to articulate the business value of complex enterprise technology both in verbal and written forms Passionate about growing your career in the largest and fastest growing market in software (database) through constant development of sales and tech skills What we will bring to the table Opportunity to work with and learn from MongoDB’s most talented and experienced Account Executives. Internal mentor and buddy program cross-departmentally Clear and defined career path to EAE Uncapped commissions’ About MongoDB MongoDB is built for change, empowering our customers and

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Staff Product Designer — AX & Growth (DLG) About the Role Auth0, part of Okta, is redefining identity for a world where users aren't only human. AI agents are beginning to sign up, authenticate, and act autonomously — and Auth0 is building the infrastructure and experience layer for that shift. This role is a foundational design hire on Auth0's India Design Team, part of the global design team. Working at the frontier of Agent Experience (AX) : designing for a largely headless, invisible-UI world where the "user" is often code acting with intent, not a person. You'll join a small pod of PMs and engineers actively defining Auth0's agentic vision from scratch — there's no existing pattern library, so you'll help create it: how agents sign up, authenticate, execute tasks, and how humans stay in control without micromanaging them. Alongside this, you'll own signup and onboarding design for a new customer: the AI-powered developer, whose workflows involve agents and automated tooling from day one. The same instincts that build trust for a human overseeing an agent also build trust for a developer signing up for a self-serve product. We're looking for a self-starter who generates their own hypotheses and builds the roadmap as they go. What You'll Do Agent Experience (AX) - Shape Auth0's agentic vision alongside a small, fast-moving team of PMs and engineers. - Define the "what" for agents — interaction models for sig

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The CX Intelligence team is part of Coinbase’s Enterprise Applications and Architecture org and builds the customer-facing and internal CX experiences that connect the Help Center, chatbots (CBCB), and agent workflows. The team owns the multi-agent platform which powers coinbase chat, Help Center and agent tooling surfaces, partnering closely with Conversation Design, CX, and other Engg teams to deliver secure, compliant, and scalable AI-powered support. Our work provides the trusted and accurate automated and agent-assisted experiences—helping customers get answers faster while enabling human agents to resolve cases more effectively. We are hiring an IC5 Machine Learning Engineer to drive the evolution of our conversational ecosystem by building a seamless hybrid vendor-internal chatbot experience. You will lead the design and implementation of a sophisticated unified orchestration layer that coordinates interactions between vendor AI, internal multi-agent systems, and human participants. This role is pivotal in managing complex state transitions, context sharing, and intent routing across a distributed environment. You’ll thrive here if you enjoy high ownership, architecting complex hand-off logic between disparate LLM frameworks, and building reliable AI-enabled products that are fast, measurable, and scalable. What you'll do: Architect and deploy the orchestratio

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Product Education team designs, develops, and launches learning experiences for Lyft customers in the in-app and web Learning Center. We partner with stakeholders across Lyft to make sure customers get accurate, timely information — from in-app safety features to tax season tips to five-star guidance — reaching hundreds of thousands of customers across the US and Canada. Our ~200 tutorials support 25M+ enrollments a year, and we work closely with the Learning Platform product and engineering teams to build the features that support customer learning at scale. We're looking for a Senior Education Content Producer to own visual asset creation and accuracy for the Learning Center. Most of your time will be spent on video editing and motion graphics. You’ll design, create and edit new videos, animations and images, and keep our existing library accurate as the underlying product is constantly evolving. You'll also need solid producer skills: pitching and managing external vendors/agencies, and running the occasional small-scale shoot. You'll work alongside our other Content Producer, who also owns asset creation and updates, and our Learning Experience Designers, who write and structure tutorial content. Together, you'll make sure every customer-facing tutorial looks and feels like Lyft, and stays that way as the product changes. Responsibilities: Visual Asset Creation & Accuracy Using the Adobe Creative Suite and Figma, edit and animate new video, motion graphics, and image assets from concept through final delivery Own the day-to-day health of our visual asset library: auditing, updating, and troubleshooting images, live-action video, UI walkthroughs, and animations across dozens of tutorials Track versioning closely as the underlying product changes, proactively catching and

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Product Education team designs, develops, and launches learning experiences for Lyft customers in the in-app and web Learning Center. We partner with stakeholders across Lyft to make sure customers get accurate, timely information — from in-app safety features to tax season tips to five-star guidance — reaching hundreds of thousands of customers across the US and Canada. Our ~200 tutorials support 25M+ enrollments a year, and we work closely with the Learning Platform product and engineering teams to build the features that support customer learning at scale. We're looking for a Senior Education Content Producer to own visual asset creation and accuracy for the Learning Center. Most of your time will be spent on video editing and motion graphics. You’ll design, create and edit new videos, animations and images, and keep our existing library accurate as the underlying product is constantly evolving. You'll also need solid producer skills: pitching and managing external vendors/agencies, and running the occasional small-scale shoot. You'll work alongside our other Content Producer, who also owns asset creation and updates, and our Learning Experience Designers, who write and structure tutorial content. Together, you'll make sure every customer-facing tutorial looks and feels like Lyft, and stays that way as the product changes. Responsibilities: Visual Asset Creation & Accuracy Using the Adobe Creative Suite and Figma, edit and animate new video, motion graphics, and image assets from concept through final delivery Own the day-to-day health of our visual asset library: auditing, updating, and troubleshooting images, live-action video, UI walkthroughs, and animations across dozens of tutorials Track versioning closely as the underlying product changes, proactively catching and fixing

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We are looking to hire a Marketing Analytics Lead to join our Marketing Analytics team. This role is for a hands-on analyst who is passionate about telling stories with data, tackling complex problems, and directly influencing marketing strategy through rigorous analysis. You will be supporting the Product Marketing team with strategic analysis and measuring campaign impact. In addition to informing strategy, you will navigate the Marketing and Product worlds to understand how marketing efforts shape downstream product engagement and customer behavior. The ideal candidate has a background in strategic analysis and prior experience leveraging data and insights to develop strategy, measuring marketing campaign performance, and connecting marketing & product work to business impact. Responsibilities: Perform data analysis using first party & third party data, able to dissect business issues, analyze large amounts of data, and draw actionable conclusions Conduct deep-dive analyses to measure the effectiveness and ROI of marketing campaigns across various channels. Go beyond standard metrics to uncover the "why" behind performance. Build, maintain, and improve dashboards and reports that track key marketing KPIs. Ensure that stakeholders have access to timely and accurate data to inform their decisions. Design experiments to test hypotheses and analysis to measure business impact Define, measure and track key marketing metrics over time, occasionally performing deep dives to understand what drives change in metrics Translate insigh

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Our mission depends on having a digital representation of the physical world - a map with all routing related (real-time) information. This is what makes Lyft different from many products: our products don’t just facilitate online interactions, they facilitate dynamic, real-world ones. Without mapping services, none of these real world interactions between people and transport can happen. We are hiring a Senior Software Engineer to join our Pickup, Places and Search team within the Mapping organization that is responsible for building, enhancing and maintaining the Rider and Driver product for the Pickup/Drop off Experience. This team supports the backbone of Lyft’s search system, supporting millions of rides by helping our riders and drivers connect and reach their destination. Our focus is to ensure the pickup/dropoff experience is seamless by enhancing guidance and routing as well as the rider experience. Additionally the team uses map data and other signals to create new product experiences in collaboration with teams across Lyft. This team has a history of enabling rich and creative features that directly influence the product for all of our users. We constantly innovate and incorporate cutting-edge technologies to make the lives of our community more enriched. In this role, you'll collaborate with other engineering teams, product, data science, analytics, and operations on programs that empower us to iterate quickly, delighting our passengers and drivers with rideshare focused mapping experiences. Responsibilities: Drive high-impact projects and innovate new solutions to provide the best customer experiences Lead backend and cross functional projects to achieve long term goals as well as deliver short term roadmaps Lead large features from idea to successful execution and launch Own systems and