Customer Experience Manager Jobs

Scale GP (Scale Generative AI Platform) is an enterprise-grade Generative AI platform providing APIs for knowledge retrieval, inference, evaluation, and more. We are seeking a strong Senior Full-Stack Engineer to help us build, scale, and refine our rapidly growing product. The ideal candidate is deeply grounded in software engineering best practices and experienced in developing and scaling modern web applications end-to-end. You will work across the stack—from React/TypeScript frontends to Python-based backends—while integrating with LLMs and machine learning systems. You will solve complex challenges in scalability, reliability, and product experience while owning significant product areas in a fast-paced environment. What You’ll Do Own major full-stack product areas , driving features from design through production deployment. Build modern frontend experiences using React and TypeScript, ensuring performance, usability, and responsiveness. Develop reliable backend services in Python, working with distributed systems, data pipelines, and ML/LLM components. Integrate with LLMs, vector databases, and AI infrastructure to power intelligent product experiences. Deliver experiments and new features quickly , maintaining high quality and tight feedback loops with customers. Collaborate across product, ML, and infrastructure teams to shape the direction of Scale GP. Adapt quickly —learning new technologies, frameworks, and tools as needed across the stack. Ideal Experience 5+ years of full-time engineering experience , post-graduation. Strong experience developing full-stack applications using React, TypeScript, and Python . Experience scaling or shipping products at high-growth startups . Familiarity with LLMs, vector databases, embeddings, or other modern AI tooling (tinkering or production experience welcome). Proficiency with SQL and modern API development. Experience with Kubernetes , containerization, and microservice architectures. Experience working with at leas

Scale GP is Scale's enterprise Generative AI platform—APIs and infrastructure for knowledge retrieval, inference, evaluation, and intelligent automation. We power mission-critical workflows for leading enterprises, helping teams turn complex data and models into reliable, production-ready AI systems. We're building a new AI Enablement team to create the next generation of agent-powered tools that ground AI in real operational workflows. Our goal: help internal teams demystify their own workflows, then deploy agentic systems that reason over data, take action, and deliver measurable outcomes. We don't build in a vacuum. You'll use our own platform to solve real business problems internally—then selectively commercialize that same stack for customers. What we run on is what we sell. This is a 0→1 team. We're looking for a sharp, product-minded engineer who thrives in ambiguity, moves fast, and loves building systems from scratch alongside customers and cross-functional partners. You'll work closely with product, forward-deployed engineers, data scientists, and applied AI teams to turn real-world problems into scalable production solutions. If you like shipping fast, owning outcomes, and working across the stack—from polished frontends to distributed backends to LLM integrations—this role is for you. What You’ll Do Own full-stack features and projects end-to-end — from design through production deployment — within a larger product area Sample surfaces - Accounting Agents, Finance Copilots, GTM Agents, Agentic Experimentation Platforms Develop reliable backend services in Typescript/Python, work with distributed systems, data pipelines, and AI/ML infrastructure Integrate LLMs, vector databases, and agentic frameworks to power intelligent workflows Ship quickly through tight experimentation loops while maintaining high quality and reliability Adapt across the stack and learn new tools as needed to solve real problems end-to-end Ideal Experience 3+ years of full-tim

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. Check out our Engineering blog here Who You Are: 5–8 years building and shipping high-traffic web or mobile apps in production. Strong coding and problem-solving skills. While experience with our stack (Python/Django, Celery, MySQL, Redis, ElasticSearch, React Native) is preferred, it's not mandatory. Proficiency in frontend technologies like React, Redux, and Responsive Design Systems. Experience in system design, distributed systems, and both relational and No-SQL databases. What You'll Do: End-to-end design, development, and deployment of high-scale web and mobile features. Prioritizing the highest ROI work—move quickly on the projects that matter most. Tackling large, complex software projects and delivering them on aggressive timelines. Maintaining peak team productivity: juggle multiple priorities in a fast-paced environment. Partnering with PMs and designers to choose the simplest, most maintainable solution. Raising the bar through thoughtful code reviews and clear technical feedback. Perks: Free snacks Health Insurance Personal Insurance Flexible Hours Maternity/Paternity Leave Broadband Reimbursement #LI-SS3 Our Values Empathy, Trust & Candor We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback. Bias for Action We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so l

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is The World’s Identity Company. We enable everyone to safely use any technology anywhere, on any device or application. Our Workforce and Customer Identity Clouds provide secure, flexible access, authentication, and automation, transforming how people navigate the digital world and placing Identity at the core of business security and growth. At Okta, we are committed to celebrating a variety of perspectives and experiences. We are looking for lifelong learners and individuals whose unique experiences will make our organization better. The Technology Data and Intelligence (TDI) team at Okta is focused on boosting internal efficiency through the implementation of secure, scalable, and innovative systems. About the Role The team is seeking a talented Senior Software Engineer to become part of our TDI team in Bangalore, who can effectively balance technical excellence with a disciplined approach to the software development lifecycle. In this role, you will be responsible for designing and developing customizations, extensions, configurations, and integrations required to meet the company’s strategic business objectives. Candidates will work collaboratively with business stakeholders, business analysts, and engineers on different infrastructure layers, from proposal development to deployment and support. Therefore, a commitment to collaborative problem-solving and delivering high-quality solutions is essential. In addition, your product owner

Datadog Sales Engineers help qualify and close opportunities with customers and partners. You will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POCs). Sales Engineers have a voice with the product team to help prioritize features based on input from customers, competitors, and partners. Additionally, you will work with various teams to resolve customer concerns, escalate bug issues, and serve as an ambassador for our brand. If you want to join a friendly, passionate team with limitless potential, we’d love to meet you! At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Partner with the sales team to articulate the overall Datadog value proposition, vision and strategy to customers Continually learn new technology to build competitive knowledge, technical skill, and credibility Deliver product and technical presentations with potential clients Have a direct line of communication with the product team to collaborate on feature requests Help clients onboard the product and assist when they run into roadblocks. Think creatively about a wide variety of technical challenges during the pre-sales life cycle Who You Are: Minimum 4+ years in Sales Engineering, Solutions Engineering along with either DevOps/SRE, or Platform Engineering Knowledgeable and experienced with DevOps monitoring or architecture tools. Comfortable and confident in delivering technical presentations/demos to either external customers or internal teams Able to think creatively about a wide variety of challenges. You're going to find new things every day Previously experienced in systems administrations: Windows or Linux Able to travel up to 25% of the time Datadog values people from all walks of lif

About the Team OpenAI didn’t begin as a traditional company. It began as an idea: that artificial intelligence could be developed in a way that benefits everyone. As a creative team, our role is to help make sure the work behind that idea is understood as it leaves the lab and meets the world. This company works at the frontier of intelligence. Like any frontier, it’s unfinished, constantly shifting, and still being explored. Our job is to stay close to that uncertainty and help shape how this story gets told in a way that feels grounded and human. We do this through campaigns, launches, films, brand systems, and work that doesn’t fit neatly into any of those categories yet. This team is for people who want to help shape something from the beginning. About the Role We’re looking for an experienced Creative Director, Copy to join our growing in-house creative team focused on OpenAI’s business audiences. In this role, you’ll help define how we communicate the value of OpenAI to organizations - from growing businesses and startups to global enterprises and developers building with our technology. You’ll concept and write across integrated campaigns, product launches, customer stories, events, and other brand moments. You’ll translate complex products, technical capabilities, and business outcomes into clear, compelling ideas that resonate with decision-makers, builders, and teams adopting AI. This is a deeply hands-on role for someone who is equally comfortable developing a big campaign platform, shaping a messaging framework, writing a film script, or refining a headline. You’ll work closely with design, production, product marketing, and communications from the earliest stages of an idea through execution. To us, creativity is a team sport. Ideas get better when you talk them through and build on each other’s thinking. We value curiosity over certainty, kindness over ego, and the ability to balance creative ambition with clarity and decisiveness. This role is based i

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Engineering Opportunity We are looking for an experienced Senior Site Reliability Engineer to join Okta's Emerging Products Group (EPG). Our mission is to build highly reliable, scalable, and secure cloud services that our customers can trust. We embrace an automation-first mindset and continuously invest in platform engineering, observability, and operational excellence to enable our engineering teams to move quickly and safely. This role is ideal for an experienced Site Reliability Engineer who enjoys solving complex technical challenges at scale, building automation, and improving the reliability of production systems. You will serve as a key contributor within the EPG SRE organization, partnering closely with software engineers, architects, and product teams to design, build, and operate world-class cloud services. What You'll Be Doing Reliability & Operations Design, build, and operate large-scale cloud infrastructure and production services. Participate in an on-call rotation supporting highly available customer-facing systems. Lead incident response efforts and drive post-incident reviews focused on systemic improvements. Define, measure, and improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets. Partner with engineering teams to improve service availability, scalability, performance, and resilience. Continuously improve observability through metrics, logging, tracing, dashboards, and alerting. Eng

About Us: AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable , Ramp , Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g., Seaborn , Luig i ), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. About Modal Design Modal is building the future of serverless computing, and the brand that carries that story is still taking shape — You'll join Modal's newly formed Brand team inside our design org as one of its first senior hires, working directly with the Director of Brand Design and Head of Design to build a brand developers recognize instantly and remember. The Role As a staff-level Brand Designer, you will have major influence over every brand surface: the marketing website, campaigns, events, editorial projects like the GPU Glossary and forthcoming publications, and out-of-home work as we scale into larger formats. You'll also be a beacon to external agencies, representing Modal's internal creative voice and making sure the work translates into a system we can actually build on. And as the studio grows, you'll help set its craft standard — guiding and mentoring earl

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? Cohere is in a unique and exciting position to grow our go-to-market teams globally! We are expanding our Talent Team and are looking for a creative, high-performing Talent Attraction and Employer Brand Specialist to help us build a world-class employer brand that attracts top frontier AI talent. In this role, you will shape how Cohere is perceived by the global AI community and drive strategic recruitment marketing initiatives that position us as the destination for ambitious researchers and engineers. Please Note: We have offices in Toronto, San Francisco, and London but embrace being remote-first! As a Talent Attraction and Employer Brand Specialist, you will: Develop and execute comprehensive brand strategy that defines and promotes Cohere's identity, culture, and technical leadership to target talent groups Run multi-channel recruitment marketing campaigns across social media, job boards, and search engines to reach priority candidates Create compelling content including job descriptions, employee success stories, and optimized career site landing pages Optimize and maintain our career site experience while t

Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. About The Role Replit is where millions of people learn to build software - and our documentation and learning content are where they get going or give up. We're taking ownership of that experience, and we're looking for a Learning Experience Creator who can make it worthy of the product: someone who turns product knowledge into experiences people actually use - clear written docs, guided learning, short video, interactive experiences - findable at the moment of need, accurate every time, and genuinely enjoyable. You're a learning-experience creator first. You understand how people actually learn a product - what they're trying to accomplish, where they get stuck, what format serves each moment - and you move fluidly between writing a crisp help article, designing a hands-on walkthrough, and producing a short video. Underneath it all, you're a storyteller: you know how to earn attention in the first few seconds, hold it against real-world attention spans, and make ideas stick - and sometimes make something people can't help but share. You're also a builder: unafraid to try new formats and experiment, you read the data and listen to customers, and you continually improve and evolve with speed as our product evolves. You'll turn complex things into simple, useful experiences, and you'll own how well they land. The Mission : help every user - external customers and internal teams - self-serve to reach their creative and business goals, with content so good, so current, and so findable that they don't need to open a ticket. Success looks like real ticket deflection, faster activation, and high CSAT. What You'll Own New documentation and learning content. You'll populate our documentation and learning surfaces with new, acc

Who We Are Notion is the collaborative AI workspace where teams and agents think together . We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. About the Role: We are looking for an experienced attorney to join our Commercial Counsel team. This senior role will help build and support Notion’s rapidly evolving Enterprise customer sales motions, bringing deep expertise in negotiating complex AI SaaS agreements with enterprise customers, as well as acting as an advisor and coach to our account teams and cross functional partners. Notion is scaling rapidly, and we need people who work well as a tight-knit team with a passion for driving revenue deals to conclusion. If you enjoy using your deep industry and technology transaction expertise to support revenue generating functions, this role is for you. Our Commercial Legal team sits at the center of Notion’s growth. We simplify how customers contract with us, take clear and unambiguous positions on AI, privacy, and security, and drive revenue deals to a fast, predictable close. That means exercising real judgment and finding creative, pragmatic paths forward through complex customer requests and requirements. This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursday

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Payment Intelligence is comprised of multiple product teams building AI-first solutions to some of our customers’ biggest challenges, including fraud/abuse ( Radar ), payment optimizations ( AuthBoost ), Disputes, Authentication, and merchant analytics. We’re a mix of machine engineering engineers and full-stack software engineers impacting ~every Stripe transaction, creating revenue opportunities for Stripe and our customers, and helping protect the broader ecosystem. We have the benefit and privilege of working on cutting edge technologies with incredible scale and reach while also working directly with our merchants every day to build the right products for their needs. What you'll do As a Staff Engineer on Payment Intelligence, you’ll work across our product portfolio to ensure we’re building in a consistent, efficient, and effective manner. Experience with large, distributed systems on the critical path will help candidates succeed, as will comfort working across the stack and interacting with ML teams and models. Responsibilities Define technical strategy for multiple experiences across the Payment Intelligence portfolio, with a focus on quality and performance Champion a quality-first engineering culture - establish standards, tooling, and processes that make it easy to ship high-quality code at scale Partner with some of Stripe’s largest merchants to co-build the future of payment-centric intelligence Partner cross-functionally

Location Details: Remote, India At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings Join Our Team... GoDaddy’s Product Security team is looking for a Security Engineer who is passionate about helping build secure products and services used by millions of customers worldwide. In this role, you will work closely with engineering and platform teams to identify security risks, improve security practices, and help embed security throughout the software development lifecycle. You will have the opportunity to learn from experienced security professionals while contributing to initiatives that improve the security and resilience of our products, platforms, and cloud environments. The ideal candidate is curious, hands-on, eager to learn, takes ownership of their work, and excited to solve security challenges at scale! What you'll get to do... Identify, assess, and help remediate security risks across applications, infrastructure, cloud environments, and AI-enabled services Partner with engineering and platform teams to design, implement, and improve security controls throughout the software development lifecycle Conduct security reviews, threat modelling, and risk assessments to help build secure, resilient, and scalable systems Develop and enhance automation, tooling, and processes that strengthen security coverage, improve detection and response capabilities, and increase operational efficiency Investigate security findings, stay informed on emerging threats and technologies, and contribute to a culture of security awareness and continuous learning Your experience should include... 2+ yea

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as Product Designer in the AI Lab to design AI agents end-to-end — from discovery to delivery — and accelerate Qonto's AI roadmap alongside a team of ~12 engineers, a Product Designer, a PM, and a PMM building on top of one of the most advanced in-house agent platforms in European fintech. You will report to Sophie Cornay, Head of the AI Lab, and work within a fast-moving team of ~15 people shipping AI agents at high cadence. ➡️ What you'll do Design end-to-end experiences for AI agents (from concept to shipped UI/UX) across Qonto. Turn ambiguous problems into clear product flows through discovery, prototyping, and iteration. Run user research (interviews, tests) and translate insights into actionable design decisions. Partner daily with engineers a

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft’s Bikes & Scooters team is developing the future of micro-mobility and we are looking for a solid, experienced Software Engineer to join our Stations Software Platform team to work on helping us transition our customers to our latest generation platform and to make the platform evolve in a solution that can be brought to multiple different markets and business models. Technical interviews and interactions with the other offices in the company will be in English; however, the working environment in Montreal is bilingual. Responsibilities: Help define the roadmap and architecture based on technology and business needs Write well-crafted, well-tested, readable, maintainable code Have a good grasp and ability to explain the various tradeoffs made in decisions Participate in code reviews to ensure code quality and distribute knowledge Lead projects from idea to positive execution Incorporate considerations for business context and failure modes in your work Proactively participate in resolving ongoing incidents Unblock, support, effectively communicate and obtain buy-in across teams to achieve results Share your knowledge by giving brown bags, tech talks, and evangelizing appropriate tech and engineering best practices Experience: BSc/MSc in Computer Engineering, Computer Science, related field or relevant work experience 5+ years of software engineering industry experience Experience with object-oriented programming Experience in distributed systems Experience with Java and/or Python, familiarity with Scala is a plus Experience working with databases, relational or NoSQL Experience writing clear, scalable and clear design documentation Experience designing, building and improving a set of team owned components Must have a track record of professional excellence Benefits: Extend