Customer Experience Manager Jobs

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE Baseten is looking for a Product Designer to help shape the next generation of our platform. You'll join a small design team with a lot of ownership and a high bar for craft, working across the entire Baseten product to solve hard problems for technical users. This role covers the full arc of the work: early exploration through production. You'll establish patterns that show up across the product, evolve our design system, and raise the quality bar as we scale. RESPONSIBILITIES Lead product design end to end, including research, product definition, prototypes, design reviews, specs, and final implementation. Work directly with engineering and product to frame problems, explore solutions, and ship quickly. Collaborate with customers to understand their workflows, validate ideas, and test prototypes. Push the visual and interaction quality of the Baseten product across surfaces. Create interactions and details that make complex technical workflows feel clear, fast, and polished. Evolve our design system and establish patterns that scale across a growing product. Look across the product for opportunities to improve consistency, usability, and overall quality. Get into the code with engineers to polish UI and make sure the shipped experience matches the design. Help shape how the design team works and raise the bar for product quality across the company. REQUIREMENTS A portfolio that demonstrates strong visual and

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology. The Role You’ll Play You’ll join Mindbody’s External APIs team, which owns the developer-facing platform that partners, integrators, and enterprise customers build on. That includes our Public API, Webhooks, Affiliate API, and the developer portal experience. You’ll help build, ship, and operate the APIs that thousands of wellness businesses use to connect Mindbody to payroll, marketing, booking, and other tools — with a high bar for reliability, backward compatibility, and partner experience. Build and maintain performant backend systems and applications that drive real-world experiences — especially the public and partner APIs studios, aggregators, and strategic accounts depend on Partner with Product, Partnerships and API Support to bring features to life from ideation through deployment, always iterating with the end-user in mind — here, that user is often an external developer or enterprise integrator Contribute to API platform work such as authentication and authorization, versioning, rate limiting, and changes that protect the experience our partners depend on Help keep existing integrations stable while we ship new capabilities — including compatibility across surfaces t

About Anyscale: At Anyscale , we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray , a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI , Uber , Spotify , Instacart , Cruise , and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world. With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert. Proud to be backed by Andreessen Horowitz, NEA, and Addition with $250+ million raised to date. About Ray Data Team: Ray Data is Python-native data processing engine that is a one stop shop for all AI data processing needs. Ray Data provides performant, first-class integration with cutting edge AI frameworks using both multi-modal and structured data. The Ray Data team currently develops and maintains Ray Data . We are a team of engineers passionate about building a Data processing engine which is a one-stop shop for all of your ML/AI needs. We are looking for exceptional engineers to build, optimize, and scale Ray for modern and increasingly complex AI workloads. As part of this role, you will: Improve the performance of Ray Data and multi-modal batch inference use cases. Ensure efficient scaling across different stages of the Data pipeline in a heterogeneous environment. Building data loading solutions for production training workloads. Focus on stability and fault tolerance at high scale Working with customers and new age AI native companies in scaling their AI workloads. We'd love to hear from you if have: At least 3-4 years of relevant work experience Solid background in building scalable and fault-tolerant distributed systems Experience with data processing, database internals. Passionate about large

As a Commercial & Mid-Market Sales Engineer, you will provide technical expertise through sales presentations, product demonstrations, and supporting technical evaluations (POVs). Sales Engineers help qualify and close opportunities with customers and partners and have a voice with the product team to help prioritize features based on input from customers, competitors, and partners. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Partner with the Sales team to articulate the overall Datadog value proposition, vision and strategy to customers Own technical engagement with customers during the trial phase. Communicate Datadog’s value based on activities and work with customers on any identified issues or concerns to successful conclusion Technically close complex opportunities through advanced competitive knowledge, technical skill, and credibility Deliver product and technical briefings / presentations to potential clients Maintain accurate notes and feedback in CRM regarding customer input both wins and losses Proactively engage and communicate with customers and Datadog business/technical teams regarding product feedback and competitive landscape Who You Are: Passionate about educating customers on observability risks that are meaningful to their business, and able to build and execute an evaluation plan with a customer Someone with strong written and oral communication skills. This role requires an ability to understand and articulate both the business benefits (value proposition) and technical advantages of our offering Experienced in programming/scripting with any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc. Someone with a minimum of 3+ years in a Sales Engineering, Software Engineering DevOps, SRE or Security Engi

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team Our Select Accounts team owns Mixpanel's most strategic accounts. We're a small group of experienced enterprise sellers who run the full motion: protect the base, expand within it, and open net new logos from a defined target list. We don't split farmers and hunters here — everyone does both, and everyone is measured the same way: deep account relationships, disciplined pipeline, and quarter-over-quarter growth in their book. About the Role You'll own a book of named enterprise accounts — existing Mixpanel customers — alongside a focused list of net new target logos, running renewal, expansion, and new logo motions in parallel. This role leads complex, multi-stakeholder deals independently and is trusted to make judgment calls on pursuit strategy, deal structure, and prioritization across a full territory. You'll anticipate risk before it surfaces, bring a clear point of view to your account plans, and partner closely with Solutions Engineering, Customer Success, and Product to move deals forward. In your first 90 days, you'll build a territory plan covering your full account list, map the key relationships and growth opportunities in each account, and present your go-forward strategy to leadership. Responsibilities <u

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Community Support Engineering (CS Eng) is responsible for the world-class technology, architecture, and solutions that power Airbnb’s global community support operations. The products and solutions we build support our customers, front line agents, and business process operations teams. They are a key driver of enabling Airbnb’s core business. As a member of CS Eng, you will have an opportunity to impact every person who travels or hosts on Airbnb. Under CS Eng, the Agent Core Products team has an opportunity for a Senior Engineer to help drive our initiatives. The team builds the core software that empowers our global support agents. The work has a direct impact on agent experience and impacts the quality of service we provide to our guests and hosts. The Difference You Will Make: We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As a Senior Software Engineer, you will work in a team of talented and diverse software engineers to build solutions that improve the agent experience. You will play a signi

About Anyscale: At Anyscale , we're on a mission to democratize distributed computing and make it accessible to software developers of all skill levels. We’re commercializing Ray , a popular open-source project that's creating an ecosystem of libraries for scalable machine learning. Companies like OpenAI , Uber , Spotify , Instacart , Cruise , and many more, have Ray in their tech stacks to accelerate the progress of AI applications out into the real world. With Anyscale, we’re building the best place to run Ray, so that any developer or data scientist can scale an ML application from their laptop to the cluster without needing to be a distributed systems expert. Proud to be backed by Andreessen Horowitz, NEA, and Addition with $250+ million raised to date. About Ray Data Team: Ray Data is Python-native data processing engine that is a one stop shop for all AI data processing needs. Ray Data provides performant, first-class integration with cutting edge AI frameworks using both multi-modal and structured data. The Ray Data team currently develops and maintains Ray Data . We are a team of engineers passionate about building a Data processing engine which is a one-stop shop for all of your ML/AI needs. We are looking for exceptional engineers to build, optimize, and scale Ray for modern and increasingly complex AI workloads. As part of this role, you will: Improve the performance of Ray Data and multi-modal batch inference use cases. Ensure efficient scaling across different stages of the Data pipeline in a heterogeneous environment. Building data loading solutions for production training workloads. Focus on stability and fault tolerance at high scale Working with customers and new age AI native companies in scaling their AI workloads. We'd love to hear from you if have: At least 3-4 years of relevant work experience Solid background in building scalable and fault-tolerant distributed systems Experience with data processing, database internals. Passionate about large

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Synthesia is seeking experienced Strategic Account Executives to join our Global Accounts team. Utilizing your wealth of experience in methodological, value-driven sales environments, you will land and expand logos with over 10,000 employees. As a business, we have achieved incredible success on the back of strong product-led growth and investment, yet we’re just getting started. At the forefront of organizations' minds today is how to incorporate AI into their digital strategy. By joining Synthesia, you will become a subject matter expert on this evolution and educate market leaders on how AI video can enhance communication through all aspects of their business. If you’re someone who thrives in scale-up environments and wants to bring an industry-leading product to market, then we’d love to hear from you. What you’ll be doing… Driving Annual Recurring Revenue (ARR) through landing and expanding our highest-value customers. Ensuring a robust pipeline of sales opportunities for your target accounts through direct and teamed prospecting. Be accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account plans. You will develop subject matter experti

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Synthesia is seeking an experienced Strategic Account Executive to join our EMEA Global Accounts team. Utilising your wealth of experience in methodological, value-driven sales environments, you will land and expand strategic logos (10,000+ employees) in DACH. For this role, it's essential you speak native-level German and have sold to Strategic logos across DACH. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the centre of successful organisations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors, including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. What you’ll be doing… Driving Annual Recurring Revenue (ARR) through landing and expanding our highest-value customers in DACH. Ensuring a robust pipeline of sales opportunities for your target accounts through direct and teamed prospecting. Be accountable for accurate forecasting, regu

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. As a Senior Commercial Counsel at Synthesia, you will work closely with our Sales, Marketing, Finance, Business Operations, and Go-To-Market organizations. Our team is a network of knowledgeable and supportive professionals who work as a unit, bringing bold ideas to the table and providing collaborative problem-solving. This role will report to the Director, Commercial Legal (NYC-based, overseeing commercial legal work for the Americas), and be responsible for various legal-related matters and projects involved with supporting the teams that sell and build our products. Responsibilities include: Drafting, reviewing, and negotiating a variety of commercial agreements to support sales, partnerships, and our purchase of software and services from vendors. Your primary focus will be on our service agreements, software licenses, data processing agreements, and NDAs for our prospective customers. We’ll ask you to draw from the experience you’ve gained from supporting hundreds or thousands of commercial transactions to help define business terms and structure deals in an optimal way; Advising on a variety of areas ranging from intellectual property, data privacy, data security, software licensing agreements, and go-to-

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: Drata's AI Platform team builds the production infrastructure that powers AI features across our compliance platform — from MCP servers that make Drata's data available to AI agents, to LLM workflow orchestration that automates SOC 2, TPRM, and policy analysis. You'll own the systems that sit between our AI models and our customers: tool definitions that agents actually understand,

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About this role We’re looking for a collaborative and builder-oriented enterprise sales rep experienced at helping prospective customers at large companies navigate the evaluation, business case development, and procurement of transformative technology. Your objective will be to help convert enterprise prospects (3K-8K FTE, although tilted towards Fortune 1000) who are active in our trials or who request a sales demo from our website or within our product. While most of your pipeline will come inbound, you'll also be responsible for generating pipeline from ideal customer profile (ICP) accounts within your account set. Your positivity, sense of curiosity, and ability to create champions from early adopters in the AI space will help shape our entire culture. This is a hybrid role based out of our London hub. You'll be reporting to our RVP. 🦸🏻‍♀️ Your responsibilities Develop a deep understanding of our users and why they are exploring WRITER Become a trusted product speciali

What we're building Mutiny is the self-improving AI infrastructure for GTM teams to execute faster and close more revenue. Our ambition is to do for revenue velocity what Cursor and Claude Code did for engineering velocity. With Mutiny, everyone in sales and marketing gets a bench of GTM athletes that handle any work across their revenue motion and learn from what's actually moved their deals. In April we re-launched the product as an agent-first platform. Anthropic showcased us as a leader in AI GTM. MRR is growing more than 70% month-over-month, with customers like Uber, Rippling, and Snowflake. We're backed by Sequoia, YC, and Insight, and we're building a generational company. The opportunity Most engineers spend their career making predictable systems faster. You'll spend yours making non-deterministic ones trustworthy. As a senior engineer on our AI product team, you'll architect the Campaign Builder and Agent experiences marketers and sellers open every day to go from idea to personalized assets in minutes. You'll partner directly with product, design, and the founders to define what an agent-first GTM platform should feel like, and your calls on architecture, evals, and guardrails compound across thousands of customer accounts. This role is in person in New York City, five days a week, and we ship weekly. What you'll own The core agent surfaces. Architect and ship the Campaign Builder and Agent experiences end-to-end. Frontend, backend, prompts, evals, the whole stack. Reliability on top of LLMs. Make non-deterministic models feel deterministic at the surface. Build the retries, fallbacks, and orchestration so the customer never sees the failure mode. Evals and guardrails. Define how we measure quality, catch regressions, and keep brand and tone consistent across thousands of customer accounts. Speed and feel. AI products live or die by latency and the loop between intent and output. You'll obsess over both, and use coding agents and agent networks to ship f

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America and Europe, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Over the last year we’ve made a lot of progress producing quality content and messaging, and we’re now looking for someone to help us distribute it to the right audiences. As Demand Generation Lead, you’ll own how future customers find and first experience Linear, across web, search, and paid media. Your objective is to build awareness and pipeline, particularly with larger companies. It’s likely this role will operate and feel a little different to what you might find elsewhere. Linear is a very brand forward company, so there will be scenarios where we have to turn down seemingly great opportunities to protect perception. We’re unlikely to ever use retargeting pixels and gated content, for example. We’ve got a basic demand motion in place today but we’ve barely scratched the surface. As the first demand generation hire, you’ll own the strategy and lead on delivering it. The marketing team is small but has an outsized impact, and we intend to keep it that way. You’ll have real influence on how Linear grows, and you’ll be encouraged to take ownership and deploy tooling and practices that help you be more effective. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in the US and Europe. You can work from anywhere within those regions. We value deep focus and async collaboration, with intentional momen

At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America and Europe, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. Over the last year we’ve made a lot of progress producing quality content and messaging, and we’re now looking for someone to help us distribute it to the right audiences. As Demand Generation Lead, you’ll own how future customers find and first experience Linear, across web, search, and paid media. Your objective is to build awareness and pipeline, particularly with larger companies. It’s likely this role will operate and feel a little different to what you might find elsewhere. Linear is a very brand forward company, so there will be scenarios where we have to turn down seemingly great opportunities to protect perception. We’re unlikely to ever use retargeting pixels and gated content, for example. We’ve got a basic demand motion in place today but we’ve barely scratched the surface. As the first demand generation hire, you’ll own the strategy and lead on delivering it. The marketing team is small but has an outsized impact, and we intend to keep it that way. You’ll have real influence on how Linear grows, and you’ll be encouraged to take ownership and deploy tooling and practices that help you be more effective. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in the US and Europe. You can work from anywhere within those regions. We value deep focus and async collaboration, with intentional momen