Customer Experience Systems Senior Associate Jobs

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta: Okta is The World’s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box; we’re looking for lifelong learners and people who can make us better with their unique experiences. The Sales & Partners Technology Team Within TDI, the Sales and Partners Technology team focuses directly on accelerating Okta's growth by empowering our massive global ecosystem of channel partners, distributors, and system integrators. We act as the vital bridge between strategic business goals and robust technical execution. Our team is responsible for designing, implementing, and optimizing the digital experiences and systems that support our partners throughout their entire lifecycle. About the Role We are looking for a Senior Product Analyst to join the Sales and Partners technology team within the Partners pod. In this role, your work will bridge the gap between business needs and technical solutions to drive enhanced user experience and operational success, with a specific focus on collaborating closely with our Partner Program and Partner Operation teams. Our

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The CX Intelligence team is part of Coinbase’s Enterprise Applications and Architecture org and builds the customer-facing and internal CX experiences that connect the Help Center, chatbots (CBCB), and agent workflows. The team owns the multi-agent platform which powers coinbase chat, Help Center and agent tooling surfaces, partnering closely with Conversation Design, CX, and other Engg teams to deliver secure, compliant, and scalable AI-powered support. Our work provides the trusted and accurate automated and agent-assisted experiences—helping customers get answers faster while enabling human agents to resolve cases more effectively. We are hiring an IC5 Machine Learning Engineer to drive the evolution of our conversational ecosystem by building a seamless hybrid vendor-internal chatbot experience. You will lead the design and implementation of a sophisticated unified orchestration layer that coordinates interactions between vendor AI, internal multi-agent systems, and human participants. This role is pivotal in managing complex state transitions, context sharing, and intent routing across a distributed environment. You’ll thrive here if you enjoy high ownership, architecting complex hand-off logic between disparate LLM frameworks, and building reliable AI-enabled products that are fast, measurable, and scalable. What you'll do: Architect and deploy the orchestratio

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Our mission depends on having a digital representation of the physical world - a map with all routing related (real-time) information. This is what makes Lyft different from many products: our products don’t just facilitate online interactions, they facilitate dynamic, real-world ones. Without mapping services, none of these real world interactions between people and transport can happen. We are hiring a Senior Software Engineer to join our Pickup, Places and Search team within the Mapping organization that is responsible for building, enhancing and maintaining the Rider and Driver product for the Pickup/Drop off Experience. This team supports the backbone of Lyft’s search system, supporting millions of rides by helping our riders and drivers connect and reach their destination. Our focus is to ensure the pickup/dropoff experience is seamless by enhancing guidance and routing as well as the rider experience. Additionally the team uses map data and other signals to create new product experiences in collaboration with teams across Lyft. This team has a history of enabling rich and creative features that directly influence the product for all of our users. We constantly innovate and incorporate cutting-edge technologies to make the lives of our community more enriched. In this role, you'll collaborate with other engineering teams, product, data science, analytics, and operations on programs that empower us to iterate quickly, delighting our passengers and drivers with rideshare focused mapping experiences. Responsibilities: Drive high-impact projects and innovate new solutions to provide the best customer experiences Lead backend and cross functional projects to achieve long term goals as well as deliver short term roadmaps Lead large features from idea to successful execution and launch Own systems and

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. For every enterprise ready to harness the power of the AI Data Cloud, there lies a complex web of legacy systems that can take years and millions of dollars to untangle. The Migrations team is tasked with a mission of strategic importance: to turn this multi-year roadblock into a streamlined, intelligent, and automated experience. We believe Generative AI is the key. We are building products that don't just move data, but understand and rewrite the logic of entire data applications. We're seeking a structured, technically grounded Senior Product Manager to own several key features and capabilities within this charter. You will bring product insight and clear execution to our GenAI-powered engine, ensuring your projects directly align with Snowflake's higher-level growth goals. AS A SENIOR PRODUCT MANAGER, YOU WILL : Own Feature Direction & Alignment: Provide clarity, conviction, and insight for your owned features. Ensure your roadmap and projects directly align with the broader company strategy and migration goals. Balance Technical Constraints: Deeply understand customer migration needs (such as data types, ETL pipelines, and post-migration validation). Weave technical constraints into product decisions, carefully balancing engineering effort, customer value, and feas

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Luxury team builds rich and creative features that set the standard for the ride-sharing industry. We're looking for a motivated Senior Engineering Manager to lead the team building app experiences, UIs, and infrastructure for Black, Black SUV, and other upmarket modes where quality is uncompromising. As a Senior Engineering Manager, you'll set the technical direction for the team, making tradeoffs between technical investments and product work, and communicating strategy transparently to your team and to leadership. You'll act as a critical technical leader across backend, frontend, iOS, and Android, taking holistic ownership of complex systems, defining strategic roadmaps, and driving cross-functional alignment and engineering excellence to improve the luxury experience. Ownership is a key quality for this team. You should be driven to track projects to successful completion and beyond, taking initiative to work with other teams and functions to ensure your team's work reaches users and drives impact. You'll also help shape product direction by developing a deep understanding of the customer. You'll lead a group of talented engineers, helping the team deliver business impact while staying open to change through constant experimentation. You'll collaborate with engineering, product, data science, design, and operations on programs that empower the team to iterate quickly, delighting our passengers and drivers. If you enjoy collaborating with technical and nontechnical partners on a product with real-world impact, this is the role for you. Responsibilities: Lead a team of talented backend, frontend, and mobile engineers and engineering managers who like to ship code and tackle hard engineering problems Mentor and guide the professional and technical development of your team members. Help d

Audio Visual Programmer Analyst (Experienced, Senior or Lead) Company: The Boeing Company Boeing Defense, Space & Security (BDS) / Intelligence Systems (IS) is looking for a motivated and self-starting Audio Visual Programmer Analyst (Experienced, Senior or Lead) to join our team based in Herndon, VA . Basic Qualifications (Required Skills/Experience): This position requires an Active TS/SCI U.S. Security Clearance. (U.S. Citizenship Required) (A U.S. Security Clearance that has been active in the past 24 months is considered active.) Level 3: 3&#43; years of related work experience or an equivalent combination of education and experience Proficiency in modern programming and scripting languages such as C#, C&#43;&#43;, Java, JavaScript, Perl, Python, and Visual Basic Experience in system integration, testing, and troubleshooting of complex A/V systems Hands-on experience with network programming Strong analytical and problem-solving skills with attention to detail Familiarity with systems engineering principles and integration best practices Preferred Qualifications (Desired Skills/Experience): Level 4: 5&#43; years of related work experience or an equivalent combination of education and experience Level 5: 10&#43; years of related work experience or an equivalent combination of education and experience An Active TS/SCI U.S. Security Clearance and current Counterintelligence Polygraph (CIP) Experience with Crestron programming and system environments using SIMPL&#43; or C# Experience translating customer requirements into software designs </

About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. About the role DevRev is hiring a Senior Product Manager for the Computer Data and Analytics Platform – a hands-on product leader who will own the trusted data foundation that makes Computer precise, useful, and safe across every experience. Computer should not merely report on work. It should understand customer, product, and operational context; reason across it; and help people and agents take the right action. The Computer Data and Analytics Platform makes that possible through a unified, governed, low-latency data layer that turns data from DevRev and connected systems into durable context for humans, applications, analytics experiences, and AI agents. You will define how data is captured, modeled, governed, queried, and activated across DevRev. The platform will support operational reporting and embedded analytics, while also enabling grounded, context-rich agentic conversations in Computer – helping users ask questions, investigate work, receive trusted answers, and take safe actions in the flow of work. This is a unique opportunity to build the foundation for an AI-native operating system – where customer context, product telemetry, structured records, events, and machine reasoning converge. What y

Join Delphi - Where Innovation meets transformation At Delphi, we believe in creating an environment where our people thrive. Our hybrid work model empowers you to choose where you work—whether it's from the office, your home, or a mix of both—so you can prioritize what matters most. We are committed to supporting your personal goals, family, and overall well-being while driving transformative results for our clients. We welcome exceptional talent from anywhere across the globe. Interviews and onboarding are conducted virtually, reflecting our digital-first mindset. Rooted in the region, we specialize in delivering tailored, impactful solutions in Data, Advanced Analytics and AI, Infrastructure, Cloud Security, and Application Modernization. Whether it’s enabling predictive analytics , transforming operations with automation, or driving customer engagement with intelligent platforms, we are the trusted partner for organizations ready to embrace a smarter, more efficient future. We are looking for a hands-on Senior QA Consultant to lead end-to-end testing of AI and Generative AI applications across enterprise environments. This role combines strong expertise in traditional QA engineering with modern AI evaluation and validation practices. The ideal candidate will drive quality assurance initiatives for RAG pipelines, multi-agent systems, OCR and Speech-to-Text solutions while ensuring production grade quality outcomes in regulated industries such as Finance, Healthcare, and Insurance. The successful candidate will lead a small QA pod, collaborate closely with engineering, AI/ML, product, and business teams, and act as the client-facing QA owner for enterprise AI engagements. This role requires strong technical leadership, automation expertise, AI evaluation capabilities, and excellent stakeholder management skills. Experience Requirements • 7–10 years of experien

About the Role At Sigma, we’re not just adding AI—we’re building the future of how people work with data. Our platform already lets users explore billions of rows of data in seconds with a spreadsheet-like interface, analyze and present their data in workbooks, and build data apps and workflows. Now we’re pushing further, applying AI to reshape how people build in Sigma, discover insights, and make smarter decisions—fast. That’s where you come in. As an AI/ML Engineer, you’ll join a growing team focused on building the AI foundation that will power Sigma for the future. Your work will become an integral part of the workflow for the thousands of enterprises that run on Sigma. What You’ll Do Partner with product, design, and engineering teams to identify high-impact AI/ML opportunities Prototype and productionize AI systems that feel intuitive but do a lot under the hood—recommendations, natural language interfaces, agentic workflows, and more Develop and scale AI/ML infrastructure that powers both internal tooling and customer-facing features Tackle novel UX problems at the intersection of AI, BI, and apps What You Bring Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field (required) 10+ years of experience building and deploying production-grade AI/ML systems Deep knowledge of machine learning, deep learning, and applied AI Experience across the full ML lifecycle: data curation, training, deployment, monitoring A track record of building things that ship—whether it’s recommendations, search, machine translation, or something equally complex Experience adapting or training foundation models (language or multimodal) for novel domains Bonus Points (or skills you’ll build here) You've built agents that can plan, reason, and use tools You know your way around cloud infrastructure (AWS, GCP, Azure) You’ve worked in a fast-moving startup or high-growth environment Additional Job details The base salary range for this posit

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Datastores Engineer, Platform Infrastructure The Auth0 platform secures more than 100 million logins each day for customers all around the world - and we're growing fast! The Platform Infrastructure team enables Auth0 engineers to move faster by giving them tools to easily deploy and manage their services on AWS and Azure. This is a role with a huge impact. You will get to work with engineers throughout the organization and what you build will be a foundational piece of the infrastructure that allows Auth0 to scale for years to come. We are looking for Engineer who are passionate about distributed systems, availability, and delivering customer value to join our Platform Infrastructure Datastores team. Because we build and support the overall Auth0 platform, the ideal candidate is someone who is passionate about infrastructure, operations, databases and not intimidated by cross-organization coordination and collaboration. You will: Develop our large, distributed and highly-available infrastructure. Implement platform tools that allow feature teams to deploy and manage the datastores for their services. Research new technologies to accelerate new environment creation. Carry cross team initiatives from end to end: code reviews, design reviews, operational robustness, security hygiene, etc. Participate in the team's on-call rotation. You might be a good fit if you: Have 5-8 years of software development experience. Are proficient in or have a desire

Datadog Notebooks provide customers with a collaborative surface for ad-hoc data analysis, technical documentation, incident postmortems and runbooks. The power and flexibility of Notebooks also makes it the perfect place to integrate AI tools that can augment user workflows. Our vision is that in Notebooks users can collaborate with each other and with AI agents seamlessly. We are looking for a product-oriented Senior Software Engineer to help build the AI-assisted workflows that are becoming central to how customers use Notebooks. In this role you will work closely with product and design, and own platforms for analysis workflows and context discovery. There is a real opportunity for impact here: turning Notebooks into the tool that helps customers go from uncertainty to answer, and making that knowledge retrievable and reusable across Datadog products. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Lead the design and delivery of AI-powered product experiences for Notebooks and adjacent surfaces Develop systems that combine deterministic product capabilities with LLM-powered experiences to deliver trustworthy and explainable customer outcomes Partner closely with Product: Work hand-in-hand with the Product Manager to translate customer problems, adoption signals, and roadmap goals into concrete technical decisions and iterations Build experiences that enable Datadog capabilities to operate within third-party AI platforms, agents, and conversational environments Provide technical leadership and mentorship while helping establish AI engineering best practices Own production systems: Build and operate reliable backend services that run in the critical path of customer deployments, and be on-call for those services Who You Are You have experience with Go,

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world. What you’ll be doing: Use and develop AI-powered tools to make software testing smarter, faster, and more effective! Improve test case generation, defect detection, flaky test analysis, regression testing, and test coverage optimization. Work with product, engineering, and cross-functional teams to review requirements and define test strategies. Build test plans, design and execute test cases, and report quality status, risks, bugs, and results. Perform functional, performance, fault-injection, reliability, and regression testing for cloud-native systems. Automate test cases and contribute to scalable test frameworks. Manage the bug lifecycle, reproduce customer issues, and verify fixes. What we need to see: MS or PhD in Computer Science, Engineering, or a related field. 5&#43; years of QA, test automation, or software testing experience. Hands-on experience using AI tools to improve QA workflows. Strong QA fundamentals, test strategy, test planning, and failure analysis skills. Proficiency with Unix/Linux and shell or Python programming. Exp

We’re looking for a Software Engineer to help shape AI governance for developer tooling at Coder. This role sits on our AI Governance team, which builds and maintains two enterprise-grade components of Coder's AI governance stack. AI Gateway is a centralized LLM gateway that sits between coding agents and providers such as OpenAI or Anthropic, providing organizations with audit trails, token tracking, cost control, and centralized authentication. Agent Firewall wraps those agents with default-deny network policies, controlling which domains and methods they can reach inside workspaces. This team works across the full stack - from Go backend and React frontend, to integrating with LLM provider APIs. Day to day, you'll be shipping features, hardening security boundaries, collaborating with enterprise customers on real-world policy needs, and contributing to Coder's open-source ecosystem. What you'll do here Design and build product features that push the standard for remote development in self-hosted environments Create and improve upon popular open source projects that integrate with VS Code, JetBrains, and other developer tools Champion best practices to both internal team members and external contributors Collaborate with Product and Design teams at Coder, as well as with partners like JetBrains, to execute key product integrations Document the design, implementation, and operations of systems for knowledge sharing within the team Work alongside Customer Success teams to support Coder’s enterprise user base Work with cutting-edge AI technologies to create seamless, painless developer experiences Rapidly iterate from prototype to implementation in a highly adaptive, reactive team environment What we're looking for 3+ years of full-stack experience writing code in a professional setting, with 1+ year(s) writing Go (ideally in current or most recent position) Proficiency in building distributed systems in Go Excellent verbal and written communication skills Exceptiona

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: The Platform “Senior Software Engineer” will help lead the platform development by making architecture decisions to ensure we're building clean, maintainable, and beautiful applications. This person is responsible for maintaining, expanding, and scaling our platform systems that SCALE our Application Development team. Your “customer” is not Drata’s normal users, it’s developers bot

We're looking for a high energy, detail-oriented and hands-on individual to join the Revenue team as a Senior Specialist 2. This is a brand new role created to support the company's growth and will be based out of our Gurugram office.This individual will be required to assist in leading all revenue operations processes consisting of month end close, booking entries to the general ledger, reviewing sales transactions in our ERP system for completeness and accuracy, and revenue and deferred revenue account reconciliations. This is a great opportunity to join and grow with a strong accounting team at a high growth, enterprise software company! The Revenue team is an extremely visible, high-performing team, ultimately responsible for accurate financial reporting of revenue. The team is responsible for managing the monthly close, contract negotiation and documentation and determining appropriate accounting treatment for our product offerings. Additionally, this team is responsible for designing and maintaining controls over reporting of revenue and assisting in quarterly revenue forecasting activities. This role will report directly to the Manager of Revenue. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Candidate Profile Bachelor's degree or equivalent in Accounting (CA/CPA is a plus) with 5+ years of experience in a similar role within a global revenue accounting team Knowledge of revenue operations, revenue recognition and reconciliation process Prior experience working with sales data, customer contracts and product offerings Intermediate to advanced in MS Excel & experience working with large volumes of data Previous experience in Software/SaaS industry Knowledge of ERP and CRM systems (NetSuite, Salesforce) Proficient knowledge of US GAAP and ASC 606 Experience working in a SOX-controlled environment Strong analytical, research, and problem solving skills Acute attention to detail and well developed or