Customer Experience Systems Senior Associate Jobs

P-1318 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. As a software engineer with a backend focus, you will work with your team to build infrastructure and products for the Databricks platform at scale. The impact you'll have: Our backend teams span many domains across our essential service platforms. For instance, you might work on challenges such as: Problems that span from product to infrastructure including: distributed systems, at-scale service architecture and monitoring, workflow orchestration, and developer experience. Deliver reliable and high performance services and client libraries for storing and accessing humongous amount of data on cloud storage backends, e.g., AWS S3, Azure Blob Store. Build reliable, scalable services, e.g. Scala, Kubernetes, and data pipelines, e.g. Spark, Databricks, to power the pricing infrastructure that serves millions of cluster-hours per day and develop product features that empower customers to easily view and control platform usage. What we look for: BS (or higher) in Computer Science, or a related field 3+ years of production level experience in one of: Java, Scala, C++, or similar language. Experience developing large-scale distributed systems. Experience working on a SaaS platform or with Service-Oriented Architectures. Good knowledge of SQL. About Databricks Databricks is the Data and AI company. More than 20,000 organizations worl

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Our Senior Software Engineers lead and mentor engineers, delivering high-value products for our customers and infrastructure that enables our business to scale. Vanta’s team and technology surface are growing quickly, and it’s essential that we invest in the right abstractions and systems to enable us to scale with our business. As a Senior Software Engineer, you’ll be responsible for setting technical direction to enable our product and infrastructure to scale with our business, driving complex projects across our technical stack, and mentoring our talented engineering team. Your past experience will be leveraged to enable and accelerate Vanta’s growth. Our business has found incredible product-market fit and has monetized effectively since the day we signed our first customer. We’re growing at a blistering pace, which presents career-defining opportunities for engineers to accelerate their growth and to contribute to a rapidly-scaling company. Visit our Vanta Engineering Blog to learn more about what our team is working on! The GRC (Governance, Risk and Compliance) organization is the primary org responsible for developing and maintaining Vanta's core product offerings. These teams are at the heart of Vanta moving upmarket to support enterprise customers and build products that enable our customers’ existing security and compliance programs to integrate seamlessly with Vanta, giving them invaluable insights and recommendations to continue to operate, mature and evolve their programs. What you’ll do as a Senior Software Engineer at Vanta: Lead complex projects with multiple stakeholders and engineers to deliver significant imp

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON We are hiring entrepreneurial engineers who are interested in being a part of our scaling engineering team. Our engineers are conscientious hackers who like teamwork but are also comfortable with independent projects. Our engineering team releases new software every week, moves at a fast pace, and works directly with our design and customer-facing teams to imagine and build the new experiences our customers love. Because of that, you’ll get a rewarding variety of projects to work on. As a Senior Software Engineer, you've been in the industry for a while and have a proven track record of success. You are comfortable taking full responsibility for complex, high-liability projects. You have experience making key architectural decisions and performing the research to back up those decisions. You've dealt with the consequences of your mistakes and know how to fight fires if necessary. You enjoy mentoring and providing support for less experienced developers. You've thrived in many different environments and realize that each team is unique. RESPONSIBILITIES Your work will focus on building web technologies, both frontend and backend. You’ll work on improving and extending our core web applications, diverse software integrations, payment-processing systems, and other exciting new features Our engineers are generalists, and your responsibilities will be flexible based on co

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. ABOUT THE ROLE Snowflake’s product experience is how customers engage with our data and AI platform. As the Senior Product Manager for Horizontal UI Experiences, you will improve the quality, speed, consistency, and reach of Snowflake’s UI experience across the workflows and shared UI capabilities customers rely on every day. You will own a focused, cross-product charter spanning core customer journeys, UI platform components, design systems, performance, accessibility, and global readiness. You’ll partner closely with engineering, design, and product teams to turn customer needs into a clear roadmap and measurable improvements. AS A SENIOR PM AT SNOWFLAKE, YOU WILL: Own the product strategy and roadmap for horizontal UI experiences, balancing customer needs, product quality, technical constraints, and business impact. Improve end-to-end experiences across login and authentication, the homepage, and core customer journeys. Partner with design and engineering to evolve shared UI capabilities, including the design system and personalization, so experiences feel coherent across products. Drive improvements to performance and product latency, working with engineering teams to identify the highest-impact opportunities and measure progress. Make Snowflake work for more customers

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. We are the Firmware & Product Test (FPT) team, responsible for validating the firmware that powers Micron's enterprise SSD products. Our team develops scalable automation, advances validation methodologies, and works closely with firmware, hardware, and systems engineers to deliver reliable, high-quality storage solutions. If you enjoy solving complex technical problems, building automation, and gaining deep exposure to SSD technology, you'll find exciting opportunities here! As a Senior Engineer on the FPT team, you will contribute directly to the validation of next-generation SSD features and technologies. You will develop automated test solutions, investigate complex issues, and work alongside experienced engineers to ensure products meet customer requirements and industry standards. This role offers hands-on experience with SSD architecture, test automation, AI-assisted engineering tools, and multi-functional collaboration across the product development lifecycle. Responsibilities: Design, develop, and implement automated test content for SSD firmware features, including NVMe and customer-specific requirements Develop and maintain functional, performance, stress, interoperability, and negative test cases using established frameworks and automation tools Investigate regression and field failures, perform root-cause analysis, and communicate findings to multi-functional teams Enhance test automation, CI-based regression systems, reporting tools, and validation workflows to improve covera

Opportunity Overview: We're seeking a Senior Director, Solution Owner to join Cohere Health's PaaS Delivery organization. In this role, you will personally own the end-to-end success — business, clinical, and technical — of our most complex and highest-stakes customer implementations. You'll partner closely with Solution Architects, Forward Deployed Engineers, Platform Configuration, QA, and Technical Program Managers to set the standard for what great solution ownership looks like at Cohere, operating as a credible, executive-level counterpart to our clients' leadership. This is a remote-first role that may require travel to Boston, MA for new hire onboarding and occasional in-person team meetings and company events. What you’ll do: Own end-to-end success — business, clinical, and technical — for Cohere's largest and most complex customer implementations Apply strategic program leadership to multi-year, multi-workstream, enterprise-scale platform deployments Drive a team of SMEs toward on-time deployments through meticulous organization, program management, and timeline tracking Serve as the escalation point and executive-level counterpart to client leadership on flagship accounts Set the standard for what excellent solution ownership looks like at Cohere, through the quality of your own account work Make the call on the highest-stakes scope, timeline, and resourcing trade-offs, with direct visibility into business risk What you’ll need: 10+ years leading large-scale, complex technology or platform deployments, with significant healthcare experience Direct experience delivering large-scope products at healthcare companies — claims systems, utilization management/prior authorization platforms, or similarly complex, mission-critical systems Demonstrated strategic program leadership — has personally owned outcomes on the scale of a multi-year, multi-million dollar enterprise implementation Executive presence — credible and effective operating as a peer with clie

NVIDIA Architecture Modeling group is looking for Architects, Functional Modeling Engineers, and Simulation experts to join various architecture efforts across GPU/ SOC Architecture teams. A key part of NVIDIA's strength is to innovate in parallel computing fields, delivering the highest performance in the world for high-performance computing. We are constantly looking for ways to improve our SoC and Systems architecture and maintain our leadership. In this position, you will be working with other world-class architects on modeling, analysis and validation of chip & system architectures and features that advance the state of art in performance and efficiency. What you'll be doing: Modeling and analysis of SoC & Systems algorithms and features, across datacenter, automotive, and client products Build and deliver platforms for SOC's that enable left shift for the SW teams aligned with project milestones Work closely with the SOC architects and guide modeling teams to deliver high-quality functional models that involve SOC+GPU use cases Collaborate with our EDA partners to align on customer-facing technologies Develop tests, test plans, and testing infrastructure for new architectures/features and code coverage analysis and reporting Ensure alignment between the various modeling teams at NVIDIA, GPU modeling teams, and modeling teams overseas What we need to see: Master’s or PhD in Computer Science, Electrical Engineering, Computer Engineering, or a related relevant field (or equivalent experience) with 5+ years of relevant work experience. Strong programming ability: C++, C along with a good understanding of build systems (CMAKE, make) , toolchains (GCC, MSVC) and libraries (STL, BOOST) Computer Architecture background with experience in modelling wit

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. The Risk pillar builds products that help customers understand and act on exposure across their organizations. Our work spans AI and data governance, privacy, identity and access, workforce security, enterprise risk management, and third-party oversight. These areas come together through Vanta's Trust Graph, which connects people, agents, data, controls, assets, and vendors to turn fragmented signals into clear context, prioritization, and action. As a Senior Fullstack Engineer, you'll lead product engineering work end to end across the stack, partnering closely with product and design to turn ambiguous customer problems into simple, high-quality experiences. This role offers a unique opportunity to shape a critical and rapidly growing area of Vanta's product. Depending on team priorities, you might build AI-powered workflows that let the Vanta Agent take on operational work, systems that transform connected signals into trustworthy recommendations, or intuitive experiences for complex internal and third-party programs. You'll tackle unique technical challenges and help customers move from manual, disconnected work to continuous, informed decision-making. Our business has achieved strong product-market fit and has monetized effectively since the day we signed our first customer. As Vanta continues to scale, engineers have meaningful opportunities to accelerate their growth and contribute directly to the company's next stage. What you'll do as a Senior Fullstack Engineer at Vanta: Identify, scope, and lead large technical projects, laying the groundwork for core products to evolve and scale into highly performant, reliable, and

Senior Product Engineer Engineering Prolific Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models. The role We’re looking for impact-focused Software Generalists to join our specialized team focused on serving frontier model creators and enterprise AI application developers. As a full-stack engineer, you will work across Prolific’s domains to solve customer and product problems. This is an exciting opportunity to work directly with frontier AI companies, making critical technical decisions that balance scrappy startup execution with scalable, reliable engineering, as Prolific revolutionizes research for the AI community. You'll will have regular in person collaboration with customers and our US team, as well as collaborate closely with our UK-based tech teams. This role is hybrid based out of our New York office, approx 1-2 days a week. What you’ll bring to the role Over 4 years of experience in a product engineering role Can translate business concepts into software models Ability to quickly learn and adapt across the breadth of Prolific’s domains Familiar working in both monoliths and distributed systems Strong communication and collaboration skills for direct customer interaction Good understanding of modern web applications and architecture design patterns Experience supporting applications in production environments Judgment to balance scrappy startup execution with scalable, reliable engineering Comfort with rapid iteration and responding to customer queries with urgency Experience with some of our technology stack: Python (we use Django & Fast API) TypeScript and JavaScript (we use Vue.js) SQL and NoSQL databases (we use MongoDB and PostgresSQL) Building an

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the role: The Partner Team at Vercel is charged with creating mutual success for Vercel, our partners, and our customers. We are seeking a Sr Manager, Partner Programs to build and scale the programs, infrastructure, and operating model that turn Vercel's partner strategy into repeatable, high-leverage execution across our entire partner ecosystem, including SIs, GSIs, ISV co-sell, and product partners. Reporting to the VP of Partnerships, this person owns how partner strategy gets operationalized: designing the shared systems, journeys, and enablement that every partner type moves through, so partner leadership and partner managers can focus on strategy, relationships, and growth rather than rebuilding infrastructure partner-by-partner. This is an hybrid position, with a required 3 days per week in one of our San Francisco, Austin, or New York City offices. What you will do: Own the Partner Journey Framework: Design and continuously improve the shared journey every partner moves through, from Acquisition to Onboarding to Activation to Acceleration, including eligibility criteria, intake paths, incentives, tiering, and agreements. Lead Partner Enablement & Certification: Own the roadmap and delivery model for partner onboarding, training, certification, and badging programs, partnering with PSE and GTM Enablement on technical training content. Establish Governance & Standards: Define tiering, KPIs, and rules of engagement across partner types, and drive consistent standards across Partnerships, Sales, Marketing, Product, and Customer

About Druva Druva is the resilience foundation for the AI enterprise, helping organizations secure and recover from connected risk across data, cyber, identity, and AI. The Resilience Cloud is a fully managed, cloud-native SaaS platform that delivers air-gapped and immutable protection across cloud, SaaS, on-premises, endpoint, and edge environments. Powered by Dru MetaGraph, Druva’s graph-powered intelligence layer, the platform connects critical business context so customers can understand risk, respond faster, recover cleanly, and govern data with greater confidence. Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva helps safeguard the critical information and systems businesses depend on in an increasingly connected world. Visit druva.com and follow us on LinkedIn , X and Facebook . About the Team The SaaS Apps product line is a significant revenue generator for Druva with massive expansion and growth plans in the near term. With the explosion in AI and the implications for data protection, data governance, identity and security, many key Druva initiatives are being driven out of the SaaS Apps team. This is a key role with major scope and will provide opportunity for immediate impact and company-wide visibility. The candidate will gain valuable experience in a hyper-growth startup and develop key career skills on driving a growing product to product-market fit and SaaS go-to-market. Role Purpose & Impact This is a field and customer-facing product management role which acts as a strategic partner to senior leadership, influencing product direction and aligning the SaaS roadmap with company objectives. You will collaborate with our cross-functional customer-facing teams to interact with our growing customer base to understand their data protection, security and governance needs and bring back insights and ideas for Druva’s roadmap. What You’ll Do

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior LMS Administrator to join our team. This is a Hybrid role, reporting to the Manager in the Training Operations department. In this role, you will serve as the engine behind our learning management ecosystems by directly managing, optimizing, and driving complex integrations for both Skilljar and Cornerstone. You will act as a technical anchor, leveraging deep Cornerstone implementation experience to build scalable curriculums and streamlined processes that support our rapid business growth. What you’ll do (Role Expectations) Responsible for the comprehensive administration of the LMS, including managing user access, generating compliance reports, and supporting digital learning initiatives Oversees the health, security, and configuration of the company's internal servers and technical systems Manages the customer support queue by diagnosing technical issues, providing timely solutions,

Req ID: FEQ427R70 The Role As a Senior Solutions Engineer in the Benelux Geo team, you will lead technical engagements for high-growth potential customers, owning discovery, solution design, and platform demonstrations. We are looking for a talented engineer/architect who is excited to expand strategic partnerships and grow Databricks footprint with these customers! You are a builder who can code, architect, and present, combining technical depth with customer-facing skills to drive Databricks adoption. You will own frontline customer relationships and work with your Account Executive to develop technical strategies that expand platform usage. The Impact You Will Have Independently lead technical discovery and solution design for customer workloads spanning Data Engineering, Analytics, Machine Learning, and GenAI Engineering Build and deliver compelling proofs-of-concept and live demos on the Databricks Platform that drive technical wins Own frontline technical relationships with customer engineers, data teams, and technical leads Develop account-level technical strategies in partnership with your Account Executive to grow platform consumption Navigate competitive landscapes by articulating Databricks differentiation through hands-on demonstrations Contribute reusable technical assets (notebooks, solution accelerators, reference architectures) to the broader SA community What We Look For Industry experience in data engineering, solutions architecture, technical pre-sales, or a hands-on consulting role (preference for 3+ years minimum) Proficient in Python and SQL with demonstrated ability to debug, optimise, and write production-quality code — live/vibe coding is a required interview stage Hands-on experience designing and implementing data solutions on at least one public cloud platform (AWS, Azure, or GCP) Working knowledge of distributed data systems: Apache Spark™, Delta Lake, or equivalent (Hadoop, Kafka, Flink) Experience leading technical customer conversatio

As an Enterprise Sales Engineer, you'll partner with Sales to help customers understand the value of Datadog and how it solves their most important technical and business challenges. You'll lead technical evaluations, deliver compelling demos, and guide customers through the journey from discovery to successful adoption. You'll act as a trusted advisor, bridging business goals with technical solutions, and play a key role in winning new business and expanding existing accounts. What You’ll Do: Own the sales process in partnership with Account Executives by leading and shaping the technical strategy across opportunities from PG to Closed Won Lead customer discovery to uncover technical challenges, business goals, and success criteria, then translate those needs into tailored Datadog solutions Deliver engaging product demos, technical presentations, and workshops that connect platform capabilities to customer outcomes Project manage technical evaluations (POVs) end-to-end: scoping use cases and requirements, defining success criteria, building a project plan with clear timelines, and holding all participants accountable to the process Identify and cultivate technical champions within customer accounts, empowering them to advocate for Datadog adoption and drive consensus internally Participat e actively in structured product and engineering field feedback sessions, serving as the technical voice of the customer to help shape product direction Maintain operational excellence by ensuring activity, deal progress, and customer interactions are accurately documented and up to date in related systems Collaborate cross-functionally with Product, Support, and GTM teams to address customer needs and resolve technical blockers Who You Are: 5+ years of experience in Sales Engineering, Solutions Engineering, or a technical customer-facing role within an enterprise environment Skilled at navigating multi-stakeholder environments and adapting communication style t

Must be based in Vancouver The role We're hiring a dedicated data engineer to own the production data platform that our delivery, product, and engineering teams run on; designing integrated, governed data pipelines and delivering automated reporting, AI-assisted workflows, and predictive signals on top of them. You'll write production code, design systems, own CI/CD, and be accountable for the correctness of data that leaders make decisions on. What you'll do Design and operate our cloud data platform: ingestion, transformation, orchestration and serving. Integrate data from across the business (delivery tooling, CRM, product telemetry, finance, support and customer feedback systems) with shared identifiers, data contracts and lineage. Build automated and continuously refreshed reporting so teams manage by exception rather than chasing status. Connect approved AI agents to governed data with structured outputs, provenance, guardrails and human approval in the loop. Build feature pipelines and the MLOps controls behind predictive use cases: tests, versioning, promotion gates and drift monitoring. Own the engineering standards for data: testing, observability, environment promotion, PII classification and access control. What you'll bring Strong software engineering fundamentals: production-quality code, API and interface design, testing discipline, systems design. Real experience building and operating production data platforms on a cloud warehouse or lakehouse (Snowflake and AWS preferred) with dbt and a modern orchestrator. Practical AI tooling experience: something shipped, not prototyped. LLM-backed classification, extraction or structured-output pipelines; agent and tool-calling workflows; retrieval; evals. You can reaso