Customer Experience Systems Senior Associate Jobs

Scale's public sector business is providing the best of American commercial technology and innovation to protect the homeland and meet the moment. As a member of our public sector delivery team, you will own relationships critical to the portfolio of clients charged with a layered defense for the United States. You will be a catalyst, willing to go deep, get technical, and drive change. You will manage customer relationships and partners as well as partner with our engineering team to solve Scale’s hardest problems. All of this serves an ultimate goal of delivering cutting-edge agentic AI to orchestrate portfolio management for defense of the homeland. You will: Own customer relationships across the account, from senior government leaders and program offices to analysts and operational users Build structured user-engagement programs that reach the operators and analysts using Scale’s products day-to-day Work alongside customers to translate operational workflows and mission problems into well-defined AI and agentic workflow use cases Lead cross-functional teams across engineering, product, operations, security, and government stakeholders to deliver on customer objectives Plan and execute customer engagement weeks, user testing events, demonstrations, briefings, and other onsite activities Drive adoption of Scale capabilities in operational environments, incorporating user feedback into product requirements and delivery priorities Must haves: Active TS/SCI clearance 5+ years of experience in technical program management, software engineering, systems engineering, product management, technical consulting, or a related technical delivery role Demonstrated ability to build trust with both senior executives and hands-on operational users Experience translating complex customer workflows into structured technical or product requirements Strong technical fluency and the ability to hold credible conversations with engineering and product teams about AI, softw

Opportunity Overview: We are looking for a Lead Forward Deployed Automation Strategist to play a key role in delivering value for our Platform-as-a-Service (PaaS) customers. Reporting into our Senior Manager, PaaS Value Delivery, you will be part of a small, fast-paced team working directly with clients to strategically design, execute, and maintain a robust prior authorization decisioning automation program. Ultimately, the work you do will have a direct impact on the growth of the company and our ability to assist more patients at a time in their healthcare journey when they need help most. What you’ll do: Consult Platform-as-a-Service (PaaS) clients on designing an optimal decision automation program that maximizes platform value Translate complex client requirements into a detailed technical blueprints for development teams to leverage when implementing new clients Collaborate with Product, Development, Design, and Engineering teams in scoping new functionality, or enhancing existing functionality, to meet client automation needs Develop strategic roadmaps related to continuous improvement of decision automation performance in order to drive increased value for clients Analyze authorization data and leverage data visualization softwares to build and maintain analytical reports that inform internal and external stakeholders on platform performance Ensure client’s KPIs are met and ensure end-to-end automation success for each client through each stage of customer lifecycle Identify opportunities to scale and improve consultation workflows What you’ll need: 8+ years experience working in a client facing role; Demonstrated expertise in building client relationships and driving client engagement, value, and satisfaction Understanding of healthcare systems, medical terminologies, clinical workflows, and regulations Ability to navigate ethical dilemmas in healthcare data management and analysis while upholding professional standards and integrity Advanced Profici

P-1584 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer-obsessed — we leap at every opportunity to solve technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. Lakebase enables teams to deliver applications faster with an optimised database developer experience, integration with the lakehouse, and simplified operations. It provides a managed Postgres transactional layer for application state and workloads that combine operational data, analytics, and AI. You'll join as one of the founding leaders building out both the Lakebase product and our London presence. This is a Tech Lead Manager role: a hands-on technical leader who guides a small team of around five engineers while staying deep in the engineering work. You'll spend the majority of your time hands-on — driving architecture and design, solving the hardest problems in your team's projects, aligning with partner teams on dependencies, and writing code — and the rest leading and growing the engineers around you, who will report directly to you. It's role for a strong senior engineer who wants to lead a team and take on people management without stepping away from the technical work. The team you will lead (one of): Lakebase Platform Reliability (LPR) — Constantly evolve Lakebase reliability: cross-functional infrastructure, observability, SLI/SLO definition and measurement, and higher operational efficiency without humans-in-the-loop, for both internal and customer-facing systems, by building AI-powered automation and serv

Observability Pipelines (OP) is Datadog's on-premise, vendor-agnostic telemetry pipeline product. As an Engineering Manager on the team, you'll own people management and engineering execution for one of OP's core missions, spanning areas like Integrations (ingesting from and routing to the many source and destination systems customers rely on), streaming insights, cost control, or pipeline capabilities, reliability and scalability. You'll partner directly with Product to help shape the roadmap, and work closely with your peer EMs and senior ICs to define how OP operates and grows. This is an opportunity to build your management craft while having real influence over the technical direction of a fast-growing product area. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Own people management and engineering execution Establish a strong operating rhythm for the team Drive high standards for on-call rotations and incident response Partner with Product on the roadmap, balancing product priorities with technical realities Lead, coach, and grow the careers of engineers on your team Who You Are: Experienced managing engineers directly, comfortable owning a team’s operating rhythm end-to-end, from planning through execution and stakeholder communication to incident and on-call ownership Have a technical background in distributed systems and data infrastructure Have experience with on-premises or customer-installed software concepts A product-minded partner to have on the team — you enjoy working with Product on strategy Experience with high-performance or Rust-based data pipeline systems Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications o

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Sr. AI GTM Engineer on Vanta's GTM Engineering team, you will design and ship internal AI products and processes that completely transform how our go-to-market teams operate and win. You'll embed with Sales, Customer Success, and Revenue Operations to build novel applications and platforms that accelerate pipeline generation, improve win rates, and scale how Vanta engages customers. You will also own end-to-end outcomes, move quickly from concept to production, and directly shape how customers experience Vanta in the field. This role is ideal for AI-pilled builders who want to be close to users, solve complex business problems with elegant technical solutions, and define entirely new categories of enterprise software. Vanta's GTM Engineering team operates as an internal incubator: applying AI at scale to revolutionize customer engagement. We build high-impact tools that reshape conversations, learn from every customer interaction, and demonstrate the value of our platform in real-world scenarios. This team sits at the intersection of engineering and GTM, shipping solutions that range from rapid prototypes to production-grade systems. What you'll do as a Senior AI GTM Engineer at Vanta: Ideate and build products that transform how Vanta generates new business, interfaces with prospects and customers, and grows existing customer relationships Own the full product lifecycle: prototype, iterate, ship, and maintain solutions that solve real-world customer and internal workflow problems Partner closely with Vanta’s CRO and executive leadership teams to architect and execute plans that bring Vanta to the forefront of GTM orgs lev

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As a Senior Applied AI Engineer at Vanta, you will play a crucial role in shaping Vanta’s AI offerings, setting technical strategy, and leading projects that leverage AI to deliver smarter, faster outcomes for our customers. You'll be part of a team integrating AI into the Vanta product, working alongside a multidisciplinary group of product engineers, machine learning engineers, product managers, designers, and security and compliance experts to implement, scale, and maintain AI-enabled product experiences. In this role, you’ll build products that enable Vanta’s customers to leverage AI to accelerate their journey towards compliance, managing risk, and earning trust. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll do as an engineer working on Applied AI at Vanta: Work cross-functionally to design and implement AI-powered features to deliver customer value and integrate LLMs with Vanta’s existing products and systems. You’ll work with other product engineers across Vanta to understand how AI systems can accelerate product adoption at Vanta Instrument evaluations, guardrails, and monitoring, and review customer usage to continually improve quality Collaborate with AI Platform engineers shaping foundational AI systems and tooling that accelerate product teams Make pragmatic tradeoffs that consider business priorities, user experience, and a sustainable technical foundation Mentor engineers, champion good technical and product instincts, and model a collaborative, high-ownership engineering culture How to be successful in this role: At least 7 years of industry experience as a software

About Ema Ema builds AI Employees for HR, IT and Finance. Our AI Employees take on the busy work across the employee experience, from recruiting, onboarding and benefits to IT support, invoice processing and payroll, so people can spend their time on work that needs them. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Creaegis, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production. We ship real systems that run real business processes at scale. Opportunity Summary: Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the Universal AI employee. We are founded by ex-Google, Coinbase, Okta executives, and serial entrepreneurs. We’re well-funded by the top investors and angels in the world. Ema is based in Silicon Valley with offices in Bangalore. This will be a hybrid role where we expect employees to work from the office three days a week. In this role, your work will involve: Product Strategy & Vision: Define and communicate the product strategy and roadmap based on market trends, customer needs, and company goals. Work closely with senior management and stakeholders to align the product strategy with business objectives. Market & User Research: Conduct market research and competitor analysis to identify opportunities, gaps, and market demands. Understand customer needs and translate them into product requirements. Define user personas and use cases to ensure products meet user expectations. Product Development: Collaborate wit

P-1478 The Agentic Applications team at Databricks is on an ambitious journey to transform how we run the business. Our mission is to build resilient, in-house platforms and AI-powered capabilities that provide a genuine competitive advantage, powering our next doubling in size and revenue. As a Senior Staff Software Engineer on the Agentic Applications team, you will play a critical role delivering end-to-end applications that power our business and empower our employees with truly assistive technologies. You will be responsible for defining the technical roadmap, designing critical software systems, raising the bar on engineering excellence, mentoring junior engineers, and tackling the most challenging technical issues facing the team. You will be the technical leader for a team of software engineers. The impact you’ll have : Define the technical strategy and roadmap for building in-house solutions for critical internal workflows Partner closely with product management, design, and other engineering teams to build end-to-end, AI-powered solutions Eliminate technical risk by solving the most technically challenging issues or tackling the most complex development tasks facing the team Drive team best practices for engineering excellence, including design quality, operational reviews, testing strategies, and incident management. What we look for: 12+ years of software engineering experience, with a strong track record of technical leadership and impact. 3+ years of engineering leadership experience, serving as the technical owner for the software systems owned by your team. Experience designing and building end-to-end, full-stack cloud-native applications Customer obsession and product engineering mindset Strong communication skills and ability to influence technical and business stakeholders History of raising the engineering quality bar, focus on execution and operational rigor Strong ability to collaborate across product, engineering, and business team

About Ema Ema builds AI Employees for HR, IT and Finance. Our AI Employees take on the busy work across the employee experience, from recruiting, onboarding and benefits to IT support, invoice processing and payroll, so people can spend their time on work that needs them. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Creaegis, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production. We ship real systems that run real business processes at scale. Role Overview We are seeking a seasoned AI Strategist to lead strategic enterprise accounts and play a pivotal role in shaping high-impact AI engagements. This role will work closely with our Executive Leadership Team, providing leverage on our most important deals and helping drive transformative AI adoption across major enterprises. The ideal candidate has previously served as a Senior Engagement Manager (or equivalent) at a top-tier consulting firm such as McKinsey, BCG, Bain, or comparable management consulting firms, and is familiar with complex enterprise sales motions. You must be comfortable engaging at C-level, shaping AI strategy for customers, and partnering cross-functionally to orchestrate successful outcomes. Key Responsibilities Strategic Account Leadership Own and drive AI strategy for high-value enterprise accounts Partner with executive sponsors, customer success, solution engineering, and product to deliver winning AI solutions. Act as the strategic advisor to client leadership, helping define AI transformation roadmaps and business cases. Deal Strategy & Executive Leverage Work closely with the CEO, CRO, and broader leadership team

About Ema Ema builds AI Employees for HR, IT and Finance. Our AI Employees take on the busy work across the employee experience, from recruiting, onboarding and benefits to IT support, invoice processing and payroll, so people can spend their time on work that needs them. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Creaegis, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production. We ship real systems that run real business processes at scale. In this role, your work will involve: Product Strategy & Vision: Define and communicate the product strategy and roadmap based on market trends, customer needs, and company goals. Work closely with senior management and stakeholders to align the product strategy with business objectives. Market & User Research: Conduct market research and competitor analysis to identify opportunities, gaps, and market demands. Understand customer needs and translate them into product requirements. Define user personas and use cases to ensure products meet user expectations. Product Development: Collaborate with engineering, design, and marketing teams to deliver products that are functional, user-friendly, and aligned with business goals. Prioritize product features, enhancements, and bug fixes based on customer feedback, technical feasibility, and business impact. Manage the product development lifecycle, including setting timelines and milestones. Cross-Functional Collaboration: Work closely with cross-functional teams (sales, marketing, customer support) to ensure successful product launches. Communicate progress, roadblocks, and product updates with stakeholder

About the Role We're hiring the best people in the market, and we need a sourcer who can help us find and win them. As a Recruiting Sourcer, you'll build and nurture the top of the funnel for our business-side hiring across Go-to-Market, Infrastructure Strategy, and G&A. You'll work with senior recruiting partners and business leaders on critical, hard-to-fill searches. Your first priority will be clearing our open searches by finding and engaging exceptional, mostly passive candidates. Over time, you'll build a warm pipeline of top-tier talent and a repeatable sourcing playbook that helps us scale. This is a chance to tell Together AI's story to people who are already doing great work elsewhere, and to see that work turn into real hires. Responsibilities Source, engage, and nurture top-tier passive candidates across GTM, Infrastructure Strategy, and G&A, including Enterprise Sales, Solutions Engineering, Sales leadership, Marketing, Customer Success, Director-level G&A, and Strategy and Infrastructure roles at the intersection of finance and AI compute. Partner with hiring managers and recruiters to calibrate on roles and ideal candidate profiles before sourcing Write personalized outreach that conveys Together AI's story and resonates with each candidate Proactively build pipelines for current and future roles, without waiting to be assigned Build and maintain long-term relationships with top-tier talent Track key sourcing metrics and use data to refine strategy and improve results Develop repeatable sourcing systems and a playbook to scale as hiring grows Work within our sourcing and recruiting stack, including GEM, LinkedIn Recruiter, Noon AI, and Greenhouse Adapt quickly as priorities shift and move between functions with ease Requirements 5+ years of sourcing experience (strong candidates with 3-4 years and exceptional results on hard-to-fill roles are also encouraged to apply) Track record sourcing senior passive talent for critical, hard-to-fill

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Auth0, an Okta company, we help organizations build secure, seamless customer experiences. As AI agents become active participants in software systems (acting on behalf of people, organizations, and other agents) identity becomes even more foundational. We are building for a future where agents can securely authenticate, access resources, delegate authority, and operate within clear, auditable boundaries. We’re building a world where Identity belongs to you. The Opportunity We are looking for a Product Architect, AI to help define how Auth0 and Okta lead the market in agentic identity, secure AI application development, and standards-based access for agents. This is a senior, highly strategic, and deeply hands-on role. You will work across Product, Engineering, Security, Developer Relations, Design, Go-to-Market, and our customer community to shape the technical and product direction for AI-native identity capabilities. You will bring a strong point of view on where the industry is going, grounded in real experience building AI-powered and agentic systems. You will help us translate fast-moving t

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Auth0, an Okta company, we help organizations build secure, seamless customer experiences. As AI agents become active participants in software systems (acting on behalf of people, organizations, and other agents) identity becomes even more foundational. We are building for a future where agents can securely authenticate, access resources, delegate authority, and operate within clear, auditable boundaries. We’re building a world where Identity belongs to you. The Opportunity We are looking for a Product Architect, AI to help define how Auth0 and Okta lead the market in agentic identity, secure AI application development, and standards-based access for agents. This is a senior, highly strategic, and deeply hands-on role. You will work across Product, Engineering, Security, Developer Relations, Design, Go-to-Market, and our customer community to shape the technical and product direction for AI-native identity capabilities. You will bring a strong point of view on where the industry is going, grounded in real experience building AI-powered and agentic systems. You will help us translate fast-moving t

Atlas HXM is the global workforce platform built on compliance. We help companies determine how to engage each member of their workforce and then execute with accountability built in — direct Employer of Record (EOR), Agent of Record (AOR), payroll, and compliance capabilities backed by a decade of practitioner-led expertise. Recognized as a category Leader by NelsonHall and Everest Group, Atlas HXM builds Human Experience Management into everything we do, guided by our "For People, by People" principle. The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values; they are who we are. We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance. Staff Software Engineer (Product) We’re looking for a Staff Software Engineer (Product) to help shape the technical evolution of our product. This is a senior individual contributor role focused on building high-quality product systems, making sound technical decisions, and supporting other engineers through collaboration and example. This role is hands-on and does not involve people management . You’ll work closely with engineers, Product, and Design to deliver meaningful customer value while keeping an eye on long-term maintainability and quality. What You’ll Do Design and build complex, customer-facing product features and systems Take ownership of technical decisions within a product area or initiative Work closely with Product and Design to shape practical, scalable solutions Contribu

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake is now building a world class OLTP service on Postgres. We’re hiring Senior Postgres Engineers to help build the new Snowflake Postgres service. This is an exciting opportunity to help build a large scale, multi-cloud Postgres offering with access to an existing customer base. AS A SENIOR POSTGRES ENGINEER YOU WILL: Develop orchestration layer/ control-plane of large scale databases Work with AWS, Azure, and GCP APIs Build High Availability and Disaster Recovery solutions Tune Postgres to operate at scale for some of the largest datasets in the world Secure and ensure customer data is protected Work alongside some of the brightest minds in the industry and help redefine the space by inventing at various layers of the software stack — from broad distributed systems to low-level optimizations that fundamentally change the performance characteristics of the system to cater to our customer needs. OUR IDEAL SENIOR POSTGRES ENGINEER WILL HAVE: 7+ years industry experience designing, building and developing large scale systems in production Experience building and maintaining distributed, highly available, fault tolerant services Excellent understanding of low level operating systems concepts including multi-threading, memory management, networking, storage, performance,