Customer Experience Systems Senior Associate Jobs

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We're hiring a Senior Recruiter to join our Core Recruiting team within People Success. This team owns hiring across Coinbase's G&A, Customer Experience, EAA and IT, and you'll be responsible for owning full-lifecycle recruiting across your portfolio. Depending on business needs, you may also support product group hiring, so flexibility across talent markets is key. You'll partner with hiring managers to deeply understand their talent needs, build strong pipelines, and contribute to process improvements that help the recruiting team scale. What you'll do: Own the full recruitment lifecycle from role intake through close across your portfolio, with the flexibility to support both G&A and technical requisitions as business needs shift. Build candidate pipelines through self-sourcing and competitive research, ensuring sufficient depth and quality at each stage to maintain hiring velocity. Partner with hiring managers across your client groups to translate hiring needs into effective search strategies and a strong candidate and interviewer experience. Drive data integrity and use pipeline analytics to inform hiring efficiency, surface bottlenecks, and improve outcomes for your hiring teams. Contribute to recruiting process improvements and pilot programs that help the team scale its impact across global markets. Required Skills and Experience: 5+ years of full-li

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter. We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As an EM on our public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments. You will: Manage customer relationships from the executive to the end user Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success Oversee onboarding and successful implementation of customer accounts Must haves: An active TS/SCI clearance 5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions A track record of structured, analytics-driven problem solving Excellent verbal and written communication skills Willingness to be onsite with the customer in the Colorado Springs area 4 days per week and able to travel at least 25% of the time (as needed) We have a diverse team with a variety of skill sets, many have: 10+ years of professional experience, often in a customer-facing technical program management role in industry or government Prior experience at an API technology company and / or managing technical

About the Team DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a specialized team focused on preparing high-quality meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience — supporting both kitchen execution and shared facility standards. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. Shifts: Morning, Day, Evening, Weekend, Part-Time About the Role As a Kitchen Operations Associate , you are responsible for preparing meals to standard, maintaining kitchen and warehouse organization, and supporting order fulfillment within a shared facility environment. What You’ll Do: Meal Preparation & Quality Prepare and assemble menu items according to brand and food safety standards Ensure every meal meets quality, accuracy, and presentation standards before handoff Follow all food safety, cleanliness, and dress code compliance guidelines Warehouse & Kitchen Organization Maintain organized dry, refrigerated, and frozen storage areas Follow cleanliness and sanitation standards across shared workspaces Support inventory organization and proper product rotation (FIFO) Facility Support Collaborate with DashMart Operations Associates to maintain a cohesive and efficient site Assist with light operational tasks as needed to support overall facility success Uphold a “One Team” mindset to create a positive experience for all team members and customers You're excited about this opportunity because... You enjoy working with food and have a passion for culinary execution and quality while maintaining food safety You want to be part of a dedicated kitchen team operating within a fast-paced fulfillment environment Market competitive pay (10pm–6am will receive a $2 increase in pay) AM/PM/Overnight shift

Who We Are Artefact is a leading global consulting company dedicated to accelerating the adoption of data and AI to positively impact people and organizations. We specialize in data and AI transformation and data marketing to drive tangible business results across the entire enterprise value chain. Artefact offers the most comprehensive set of data-driven solutions per industry, built on deep data science and cutting-edge AI technologies, delivering AI projects at scale in all industry sectors. From strategy to operations, we offer an end-to-end approach and solutions: data strategy, data quality and governance, data platforms, AI Factory, data-driven customer experience and marketing ROI. Our 2000+ employees operate in 27 countries (Europe, Asia, Americas, Middle East, Africa) and we partner with 1000 clients, including some of the world's top 300 brands such as Samsung, L'Oréal and Sanofi. What You Will Be Doing: Our Consulting Chapter leads the way in effectively exploiting data in all its forms. Are you ready to be at the heart of transforming clients’ businesses? Do you want to help organisations implement best-in-class data and AI strategies, collect and integrate data, and securely and cost-effectively store and analyse it? Join one of our dynamic consulting teams and contribute to developing our international client portfolio! Reporting directly to the Consulting Director for Benelux, your role will encompass: Leading Client Projects : Bring together consulting, technology and AI talent to deliver strategic, sustainable solutions. Get the best out of your team by matching their strengths to the right (international) projects, and hold yourself accountable for the quality and business impact of what gets delivered. Project Management : Oversee one or more workstreams / projects, ensuring mission delivery. Identify bottlenecks, propose solutions, and manage documentation, budget, capacity, planning, and reporting. Produce mission deliverables and create

ABOUT SHINOLA At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well-loved. Our thoughtful craftsmanship, timeless design, and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own! Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you’ll have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand. ABOUT THE ROLE The Director of Ecommerce is responsible for leading Shinola's direct-to-consumer digital business and driving the strategy, execution, and commercial performance of Shinola.com. Reporting to the Chief Marketing Officer, this role owns the ecommerce P&L while shaping the customer experience, digital merchandising strategy, and initiatives that accelerate online growth. This is an exciting opportunity for a hands-on ecommerce leader who enjoys building businesses. You'll lead a talented team, collaborate across Marketing, Merchandising, Retail, Planning, Operations, Customer Experience, and Technology, and play a key role in advancing Shinola's Shopify ecosystem to deliver exceptional customer experiences and profitable growth. KEY RESPONSIBILITIES Own the overall strategy, financial performance, and profitability of Shinola.com, including the ecommerce P&L, annual planning, forecasting, and business performance metrics. Lead the continued evolution of Shinola's Shopify platform by developing and prioritizing the ecommerce roadmap in partnership with internal stakeholders and external development partners. Drive continuous improvements to site performance, customer experience, checkout optimization, and platform capabilities that support business growth. Oversee digital merchandising

About the Team DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a specialized team focused on preparing high-quality meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience — supporting both kitchen execution and shared facility standards. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. Shifts: Morning, Day, Evening, Weekend, Part-Time About the Role As a Kitchen Operations Associate , you are responsible for preparing meals to standard, maintaining kitchen and warehouse organization, and supporting order fulfillment within a shared facility environment. What You’ll Do Meal Preparation & Quality Prepare and assemble menu items according to brand and food safety standards Ensure every meal meets quality, accuracy, and presentation standards before handoff Follow all food safety, cleanliness, and dress code compliance guidelines Warehouse & Kitchen Organization Maintain organized dry, refrigerated, and frozen storage areas Follow cleanliness and sanitation standards across shared workspaces Support inventory organization and proper product rotation (FIFO) Facility Support Collaborate with DashMart Operations Associates to maintain a cohesive and efficient site Assist with light operational tasks as needed to support overall facility success Uphold a “One Team” mindset to create a positive experience for all team members and customers You’re Excited About This Opportunity Because… You enjoy working with food and have a passion for culinary execution and quality while maintaining food safety You want to be part of a dedicated kitchen team operating within a fast-paced fulfillment environment Market competitive pay (10pm–6am will receive a $2 increase in pay) AM/PM/Overnight shifts a

As Datadog’s in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world’s most innovative startups to the largest enterprises. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you’ll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. As part of the Technical Escalation Engineering (TEE) team, you’ll operate at the heart of Datadog’s ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You’ll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence. This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Become the expert on usage metering, revenue-impacting behavior, and Cloud Cost Management within Technical Solutions, helping customers optimize usage and control spend across all Datadog product line

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Industry Context: AI-driven supply chain innovations reduce logistics costs by 15%+, inventory by 35%+, and improve service efficiency by 65%+. Companies prioritize AI-enabled automation as the key enabler for customer experience, sustainability, and resilience. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity . We're looking for a sharp, curious, and execution-oriented Associate Product Manager to join the OTR & Core Visibility team — the flagship product line at FourKites, used by some of the world's largest shippers to track billions of dollars of freight every day. This is not a traditional PM support role. You will own meaningful product outcomes from day one — working hands-on with data, engaging directly with enterprise customers, and partnering with engineering and design to ship features that move the needle on adoption, retention, and customer experience. You'll sit at the intersection of supply chain operations and modern software product development, and you'll need both: deep empathy for how freight actually moves, and the analytical rigor to translate that into product bets worth making. What you'll be doing Product Ownership & Adoption (40%) Track and analyze feature adoption, engagement, and retention KPIs for OTR and core visibility products Identify friction points and adoption gaps through usage data, customer interviews, and feedback loops with Customer Success and Sales Build and prioritize a backlog of targeted product enhancements that drive measurable improvement in customer stickiness Support roadmap planning alongside senior PMs, contributing well-reasoned prioritization recommendations Data &

About the Team The SMB Sales team is focused on scaling efficient, high-quality sales execution across a range of commercial motions, including Inbound, Outbound, API Sales, Channel, and SDR. We partner closely with Sales Leadership, Revenue Operations, Finance, Enablement, Program Management, and external vendor partners to build scalable operating models that support growth while maintaining a high bar for performance and customer experience. About the Role As a Senior Vendor Manager, SMB Sales, you will own performance across our outsourced SMB Sales vendor network. This is not a traditional vendor management role. We’re looking for a performance-focused operator who can drive large-scale sales execution through vendor partners, rather than someone primarily focused on vendor relationship management. You will own regional and site-level performance across Tier 1 partners, with responsibility for sales performance, quality, forecasting, governance, operational readiness, and vendor leadership accountability across multiple sales motions. You’ll work at the intersection of Sales Leadership, Revenue Operations, Finance, Enablement, Program Management, and external vendor executives. You will help ensure the machine performs: surfacing issues early, creating accountability, and driving the operating rigor needed to deliver consistently strong outcomes at scale. In this role, you will: Own regional and site-level performance across revenue, pipeline, conversion, productivity, quality, and other key sales metrics. Inspect sales funnel health and diagnose whether performance gaps are driven by quality, execution, routing, enablement, staffing, or process issues. Surface underperformance early, diagnose the underlying drivers, and drive urgency around corrective action. Build clear corrective action plans with vendor leadership, establish measurable outcomes, and ensure strong follow-through. Lead Weekly Business Reviews, Monthly Business Reviews, and Quarterly Business

DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a team focused on preparing made-to-order meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. About the Role DashMart Kitchens is looking for a motivated and experienced individual who thrives in fast-paced, hands-on environments and is excited to lead from the front. As a Kitchen Shift Lead , you will have shift-level responsibility for kitchen execution within a shared DashMart facility. You will lead Kitchen Operations Associates and Shift Coordinators during your shift, ensuring food quality, safety, cleanliness, order accuracy, and operational excellence. We are looking for strong leaders who have experience in food service, kitchen operations, or grocery This role is dedicated to DMK operations while maintaining strong partnership and collaboration with DashMart site leadership to ensure overall facility success. You’re Excited About This Opportunity Because You Will… Own your assigned kitchen shifts, ensuring strong execution of food preparation standards, cleanliness, safety, and inventory practices (including FIFO and equipment care) Ensure all orders are prepared accurately, on time, and meet quality and food safety standards before handoff Lead and delegate tasks to Kitchen Operations Associates, serving as the primary escalation point for kitchen-related operational challenges Coach team members on proper food safety, cleanliness, and execution standards while modeling professionalism and urgency Partner closely with DashMart Shift Leads and Site Leadership to maintain alignment across kitchen and warehouse operations Support shared facility standards and contribute id

About the Team DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a specialized team focused on preparing high-quality meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience — supporting both kitchen execution and shared facility standards. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. Shifts: Morning, Day, Evening, Weekend, Part-Time About the Role As a Kitchen Operations Associate , you are responsible for preparing meals to standard, maintaining kitchen and warehouse organization, and supporting order fulfillment within a shared facility environment. What You’ll Do: Meal Preparation & Quality Prepare and assemble menu items according to brand and food safety standards Ensure every meal meets quality, accuracy, and presentation standards before handoff Follow all food safety, cleanliness, and dress code compliance guidelines Warehouse & Kitchen Organization Maintain organized dry, refrigerated, and frozen storage areas Follow cleanliness and sanitation standards across shared workspaces Support inventory organization and proper product rotation (FIFO) Facility Support Collaborate with DashMart Operations Associates to maintain a cohesive and efficient site Assist with light operational tasks as needed to support overall facility success Uphold a “One Team” mindset to create a positive experience for all team members and customers You're excited about this opportunity because... You enjoy working with food and have a passion for culinary execution and quality while maintaining food safety You want to be part of a dedicated kitchen team operating within a fast-paced fulfillment environment Market competitive pay (10pm–6am will receive a $2 increase in pay) AM/PM/Overnight shift

About the Tean DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a team focused on preparing made-to-order meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. About the Role DashMart Kitchens is looking for a motivated and experienced individual who thrives in fast-paced, hands-on environments and is excited to lead from the front. As a Kitchen Shift Lead , you will have shift-level responsibility for kitchen execution within a shared DashMart facility. You will lead Kitchen Operations Associates and Shift Coordinators during your shift, ensuring food quality, safety, cleanliness, order accuracy, and operational excellence. We are looking for strong leaders who have experience in food service, kitchen operations, or grocery This role is dedicated to DMK operations while maintaining strong partnership and collaboration with DashMart site leadership to ensure overall facility success. You’re excited about this opportunity because... Own your assigned kitchen shifts, ensuring strong execution of food preparation standards, cleanliness, safety, and inventory practices (including FIFO and equipment care) Ensure all orders are prepared accurately, on time, and meet quality and food safety standards before handoff Lead and delegate tasks to Kitchen Operations Associates, serving as the primary escalation point for kitchen-related operational challenges Coach team members on proper food safety, cleanliness, and execution standards while modeling professionalism and urgency Partner closely with DashMart Shift Leads and Site Leadership to maintain alignment across kitchen and warehouse operations Support shared facility standards and contr

About the Tean DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a team focused on preparing made-to-order meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. About the Role DashMart Kitchens is looking for a motivated and experienced individual who thrives in fast-paced, hands-on environments and is excited to lead from the front. As a Kitchen Shift Lead , you will have shift-level responsibility for kitchen execution within a shared DashMart facility. You will lead Kitchen Operations Associates and Shift Coordinators during your shift, ensuring food quality, safety, cleanliness, order accuracy, and operational excellence. We are looking for strong leaders who have experience in food service, kitchen operations, or grocery This role is dedicated to DMK operations while maintaining strong partnership and collaboration with DashMart site leadership to ensure overall facility success. You’re excited about this opportunity because... Own your assigned kitchen shifts, ensuring strong execution of food preparation standards, cleanliness, safety, and inventory practices (including FIFO and equipment care) Ensure all orders are prepared accurately, on time, and meet quality and food safety standards before handoff Lead and delegate tasks to Kitchen Operations Associates, serving as the primary escalation point for kitchen-related operational challenges Coach team members on proper food safety, cleanliness, and execution standards while modeling professionalism and urgency Partner closely with DashMart Shift Leads and Site Leadership to maintain alignment across kitchen and warehouse operations Support shared facility standards and contr

About the Team DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a specialized team focused on preparing high-quality meals for customers ordering through the DoorDash app. We work side-by-side with our DashMart partners to deliver a seamless customer experience — supporting both kitchen execution and shared facility standards. We operate as one team within four walls, collaborating to ensure operational excellence, food quality, and a clean, organized environment. Shifts: Morning, Day, Evening, Weekend, Part-Time About the Role As a Kitchen Operations Associate , you are responsible for preparing meals to standard, maintaining kitchen and warehouse organization, and supporting order fulfillment within a shared facility environment. What You’ll Do: Meal Preparation & Quality Prepare and assemble menu items according to brand and food safety standards Ensure every meal meets quality, accuracy, and presentation standards before handoff Follow all food safety, cleanliness, and dress code compliance guidelines Warehouse & Kitchen Organization Maintain organized dry, refrigerated, and frozen storage areas Follow cleanliness and sanitation standards across shared workspaces Support inventory organization and proper product rotation (FIFO) Facility Support Collaborate with DashMart Operations Associates to maintain a cohesive and efficient site Assist with light operational tasks as needed to support overall facility success Uphold a “One Team” mindset to create a positive experience for all team members and customers You're excited about this opportunity because... You enjoy working with food and have a passion for culinary execution and quality while maintaining food safety You want to be part of a dedicated kitchen team operating within a fast-paced fulfillment environment Market competitive pay (10pm–6am will receive a $2 increase in pay) AM/PM/Overnight shift

Sales Associate: No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Associate will execute all efforts required to achieve individual sales goals. Reporting to the Store Manager, essential responsibilities include but are not limited to: What You’ll Do: Consistently meet and exceed sales goals. Assist in clientele generation through customer engagement. Contribute to an in-store experience for customers that both surprises and delights them. Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships. Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability. Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS. Understand the need for consistent inventory accuracy and controls in store. Contribute to Loss Prevention in all areas of the business. Uphold time and attendance policy. Ensure the selling floor reflects the brand and concept standards at all times. Share your deep knowledge about our product with genuine enthusiasm. Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better. Help ensure that the store environment is inspiring and our product is easily accessible. Understand the core values and culture of Reformation and reflect these in all efforts. Maintain and uphold a professional, healthy, and productive work environment. What you’ll bring: Experience working with a sales or retail organization and/or operationally intensive business. Ability to work in a fast-paced se