Customer Experience Systems Senior Associate Jobs

About the team The mission of the Applied AI Engineering team is to enable the secure and impactful implementation of GenAI solutions. We serve as technical thought partners and trusted advisors to our clients, ideating high-value use cases and providing the hands-on guidance necessary to drive projects into production. In this role within the Government team, you will empower agencies to evolve their operations through automated content synthesis, advanced search capabilities, and bespoke applications leveraging our latest foundational technologies and models. About the Role We are looking for a hands-on Applied AI Engineer with deep cybersecurity experience and a product mindset to help government and national security customers apply frontier AI to critical cyber missions. You will bring practical expertise in areas such as red teaming, vulnerability research, reverse engineering, threat hunting, and similar fields , ideally developed through work with the defense and intelligence sector. Working directly with cyber operators, security researchers, and engineering teams, you’ll identify high-value applications, write code, build and evaluate AI-powered tools and agentic workflows, and move solutions from prototype into secure operational use. You’ll design architectures using OpenAI models, APIs, and existing security tooling, grounded in customers’ mission requirements and operational constraints. You will collaborate closely with Sales, Solutions Engineering, Applied Research, Product, and Security teams to deliver measurable improvements in cyber capabilities and translate customer experience into better models and products. This role requires frequent on-site engagement at customer and partner facilities across the DMV area, including classified environments. In this role, you will: Work on-site with our clients in the DMV area Own hands-on implementation for government cyber use cases, working alongside account-aligned technical owners, customer engineers, c

Technical Services has over 500 team members in offices spanning the entire globe. The team operates out of 16 locations including offices in New York City, Toronto, Austin, Palo Alto, Vancouver, Sydney, Gurgaon (India), Tel Aviv, and Dublin. Outstanding customer satisfaction is achieved utilizing a 24x7x365 ‘follow-the-sun’ support model with regional teams covering the Americas, EMEA, and APAC regions. We have an incredible opportunity for a transformational individual to join the MongoDB Technical Services organization, leading a regional team of MongoDB Support Engineers. Individuals in this team are experts in addressing issues related to MongoDB’s ‘core’ database and the Atlas cloud managed platform that enable successful customer implementations at scale. We are looking to speak to candidates who are based in Palo Alto as this role will require working in office 3 or more days a week. Candidate Profile Required A minimum of five (5) years practical experience running a technical support team or organization, including experience coordinating high profile customer escalations, collaborating with other internal engineering departments, and working closely with sales teams Strong people management skills with a track record of building and managing individuals with a strong focus on customer experience and technical excellence Ability to think on your feet, remain calm under pressure, and solve problems in real-time Ability to lead-by-example with strong diagnostic and troubleshooting skills Adept at setting clear expectations for individuals to help strengthen specific skills and provide guidance for career development as well as serving the daily interrupt driven needs of a busy technical support organization Ability to understand customer business drivers and use cases A customer advocate who can mitigate and drive issues as appropriate Is comfortable engaging in hiring decisions, performance management, translating company and the organizat

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w

Store Manager Blue Link Wireless, An Authorized Retailer of AT&T Full-Time | Base Pay + Commission + Store Performance Incentives About the role At BLW, the Store Leader owns the location. You are responsible for everything that happens inside it: the team you build, the culture you create, the customers you take care of, and the results you deliver. This is not a role where you manage from the back office. You are on the floor, in the details, and invested in every person on your team. Wireless experience helps you ramp up faster, but it is not always required. What is required is that you know how to lead people, run an operation, and take genuine ownership of outcomes. What you are responsible for: Your store. Your team. Your results. The Store Leader owns all three. You lead from the front, not from behind a desk, and your team knows the difference. You might be a fit if: - You have managed a team and take genuine pride in their development - You can read the data, find the gap, and fix it before it becomes a problem - You give feedback in the moment because developing your team is part of the job, not a distraction from it - You build schedules, run meetings, and handle escalations without losing your composure - You understand that your personal sales results and your team's growth are both your responsibility - You want to build something, not just manage a shift What your day actually looks like: - Lead daily, weekly, and monthly store operations end to end - Sell alongside your team and hold the standard for customer experience on every shift - Support hiring efforts as needed and help identify talent that fits the BLW culture - Support formal onboarding and develop your team daily through real time coaching and hands-on skill transfers on the floor - Review sales data regularly, spot the gaps, and act on them before they become patterns - Balance the store schedule to ensure coverage, fairness, and operational efficiency - Handle customer escalations w