Customer Experience Systems Senior Associate Jobs

About the Team The Analytics team is looking for experienced Data Scientists and Senior Data Scientists to guide measurement, strategy, and tactical decision-making across the company across a variety of teams and levels. Data Scientists at DoorDash work to uncover insights and turn them into relevant recommendations, driving decisions for the entire organization. Analytics is integral to all operational areas at DoorDash. Please apply here for all non-managerial levels within the following analytics teams: Consumer & Growth Business Operations Dasher & Logistics Customer Experience & Integrity Merchant, Ads & Sales New Verticals International Data Science About the Role As a Data Scientist at DoorDash, you'll use your quantitative background to mentor other scientists and dive into large datasets to guide decision-making. We solve a multitude of exciting challenges including customer acquisition, fraud and support, marketing, balancing supply and demand, new city launches, marketplace efficiency, and more. If you enjoy finding patterns amidst chaos, and have experience using analytics to affect revenue, growth, operations or beyond, we're looking for someone like you! You're excited about this opportunity because you will… Use quantitative analysis and the presentation of data to see beyond the numbers and understand what drives our business Build full-cycle analytics experiments, reports, and dashboards using SQL, R, Python, or other scripting and statistical tools Work with and mentor junior analysts on how to use more advanced methods and solve challenges Produce recommendations and use statistical techniques and hypothesis testing to validate your findings Provide insights to help business and product leaders understand marketplace dynamics, user behaviors, and long-term trends Identify and measure levers to help move essential metrics and make recommendations Work backwards from understanding and sizing problems to ideating solutions Report aga

Citi's U.S. Consumer Cards (USCC) business is one of the largest card issuers in the United States, serving millions of customers across a broad portfolio of branded, co-brand, and retail services card products. We are seeking to hire a VP Rewards Reengineering - Strategy and Analytics position to be part of the USCC Pricing and Rewards Reengineering team. The VP Rewards Reengineering - Strategy and Analytics position will report to Rewards Reengineering Analytics Lead and will be responsible for developing Rewards strategies grounded in data, customer, and operational insights. This individual will leverage financial analysis to enhance portfolio profitability through many rewards strategic work, balancing customer experience and ensuring regulatory compliance. This role will partner across multiple teams, including Product, Finance, Risk, Legal, Compliance, Technology and Operations to drive Rewards strategies for USCC. Key Responsibilities: Develop comprehensive Rewards strategy recommendations based on in-depth customer insights (both quantitative and qualitative), sound financial impact forecasting and thorough understanding of competitive landscape and regulatory environment Evaluate new initiatives by developing financial sizings, weighing risk / reward tradeoffs, assessing customer impact, and various other key factors Retrieve data and conduct data driven analytics using various analytical tools, software, and techniques Develop robust forecasting and tracking capabilities, and ensure robust quality control in Rewards processes Understand regulatory implications associated with Rewards policy and develop mitigation / opportunity strategies Communicate clearly and effectively to business partners and senior leaders Candidate Qualifications 6+

Senior Manager, Logistics Security Description - At HP, we create technology that helps people and businesses bring their ideas to life. Our global supply chain plays a vital role in that mission, moving high-value products safely and reliably to customers around the world. We are looking for a collaborative and solutions-oriented Senior Manager, Logistics Security to help protect our logistics network, strengthen transportation risk programs, and lead efforts that reduce loss, improve carrier performance, and support a secure customer experience. Core responsibilities Own logistics security strategy for HP's transportation network. Manage loss, theft, damage, shortage and mis-delivery incidents across carriers, warehouses and distribution partners. Lead transportation claims management, including investigation, documentation, recovery and settlement. Manage relationships with major LSPs, carriers, freight forwarders and 3PLs. Investigate high-value shipment incidents and identify root causes. Develop controls to prevent cargo theft, fraud, unauthorized access and product diversion. Establish security standards for transportation lanes, warehouses and high-risk locations. Track claims and losses using KPIs such as: Claim $ / shipment Loss rate Damage rate Theft incidents Recovery % Claim cycle time Carrier performance Partner with Supply Chain, Logistics, Finance, Legal, Compliance, Security and Insurance teams. Lead corrective/preventive actions with logistics service providers. Review carrier contracts and ensure appropriate liability and insurance coverage. Establish escalation processes for major incidents. Conduct risk assessments of logistics providers and distribution locations. Use dat

Job description *We are hiring sales executive * Sal upto 20k Good knowledge in sales Location: Sigma IT park Rabale, Navi Mumbai Company: Crescent Business Solutions DBA Rucards About Us Crescent Business Solutions, doing business as Rucards, Rucards is a leading provider of prepaid card solutions, specializing in Prepaid Cards, Prepaid Gift Cards, Brand Vouchers, and Corporate Expense Management Solutions. We are seeking dynamic and experienced professionals to join our team as Sales Head and Sales Manager to drive our growth in the prepaid card and financial solutions market. Job description Key Responsibilities: Identify and develop new business opportunities through networking, industry knowledge, current expertise, and existing contacts. Meet and exceed sales targets. Manage the entire sales cycle from prospecting to closing deals. Build and maintain strong, long-lasting customer relationships. Negotiate contracts and close agreements to maximize profits. Prepare and deliver appropriate presentations on products and services. Maintain accurate records of all sales and prospecting activities. Collaborate with team members and other departments to improve the overall customer experience. Stay up to date with new product launches and ensure sales team members are on board. Requirements: Proven experience as a Sales Executive or relevant role. Strong communication, negotiation, and interpersonal skills. Self-motivated with a results-driven approach. Education: Bachelor's (Preferred) experience: 1 yr to 2 year,

Job Title Design Quality Engineer Job Description Job title: Design Quality Engineer You Role: While positioned within the Business Unit MR, reporting to the Segment OEM & Coils DQE Leader, you will support the Quality, Reliability and Safety of Medical Devices though all lifecycle phases of the medical device. You will contribute to achieve quality objectives as they relate to: Customer Experience, Complaint Rate, and First Past Yield. You will work in an independent Quality & Regulatory organization with key stakeholders during various stages of the design, development and maintenance of the medical device. Representing Design Quality during the execution of new development programs and sustaining activities and interfacing with regulatory affairs Independent oversight of product performance as this relates to Product Quality, Safety and Reliability During (early) Development and Lifecycle Maintenance: Participate in establishing the quality and reliability strategy specific to the product(s) in scope. Involved in quality target setting in Project Charter Act as a product quality lead by defining the activities in the Product Quality Plan to meet product quality targets Contribute to the execution and delivery of results specific to product quality: Review reliability plans , review key quality related requirements , ensure a proper transfer of design specifications to manufacturing and supply chain and service, perform assessment on the design/architecture on suitability for the quality criteria, and review key product related deliverables (Reliability Reports, Reliability modelling for predictive analysis, FMEA’s, Change Point Analysis, etc.) Apply and facilitate Design for Quality & Reliability best practices (FMEAs, ro

This role acts as an internal consultant and opex partner for Global Business Services helping business and operations leaders diagnose complex service delivery challenges and convert them into practical measurable improvement programs. The role is responsible for assessing end-to-end processes identifying improvement opportunities developing business cases shaping solution options and enabling sustainable adoption across shared services operations. Working closely with business operations leaders process owners functional stakeholders technology teams and support functions the Ops Excellence lead helps strengthen productivity quality cost controls customer experience and service performance. The role combines consulting-led problem solving Lean Six Sigma / Operational Excellence practices stakeholder facilitation change adoption benefits tracking and executive-ready communication to embed a culture of continuous improvement and value realization. Address: Sodexo India on Sites Solutions Pvt Ltd, 5th Floor 509, Topiwala Centre, Off S V Road, Near BMC Market, Goregaon (West), Mumbai - Facility: SBS Support Support Qualification: Graduate Experience: 12 - 15 years Preferred Gender: FEMALE Source: Sodexo India | Job Code: IJP564804

About Clutch: We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning. Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca . About the role: As a Part-Time Retail Advisor (Inbound Field Specialist) , you may be the only Clutch team member a customer ever meets in person. Our entire car-buying and selling journey happens online — so when you hand over a vehicle or run an appointment, you're the first impression, the trust-builder, and the brand. We're looking for people who genuinely enjoy working with people. You might come from premium retail, hospitality, tech, automotive, or anywhere else customer experience matters. You don't need to know cars — we'll teach you that. You do need to know what great service feels like. What you’ll do: Welcome customers and create a warm, professional, and personal experience from the moment they arrive Build genuine connections and understand what each customer needs, going above and beyond to make the experience memorable Represent Clutch with confidence, energy, and professionalism — handling questions, concerns, and unexpected situations wit

About Clutch: We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning. Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca . About the role: As a Part-Time Retail Advisor (Inbound Field Specialist) , you may be the only Clutch team member a customer ever meets in person. Our entire car-buying and selling journey happens online — so when you hand over a vehicle or run an appointment, you're the first impression, the trust-builder, and the brand. We're looking for people who genuinely enjoy working with people. You might come from premium retail, hospitality, tech, automotive, or anywhere else customer experience matters. You don't need to know cars — we'll teach you that. You do need to know what great service feels like. What you’ll do: Welcome customers and create a warm, professional, and personal experience from the moment they arrive Build genuine connections and understand what each customer needs, going above and beyond to make the experience memorable Represent Clutch with confidence, energy, and professionalism — handling questions, concerns, and unexpected situations wit

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs. With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com . The Associate Billing Specialist will help prepare, review, and process accurate customer invoices while supporting timely payments and organized billing records. You’ll work closely with Finance, Operations, Support, and Sales to answer billing questions, investigate discrepancies, and keep billing processes running smoothly. This role is a great opportunity for someone who enjoys working with numbers, solving problems, and building their skills in billing and finance. What You’ll Do Help keep billing running smoothly by preparing and reviewing customer invoices for accuracy and completeness Research billing discrepancies and customer questions, resolving routine issues and escalating more complex concerns Work with Finance, Operations, Support, and Sales to answer billing questions and support a positive customer experience Suggest improvements to day-to-day billing tools, processes, and workflows Review contracts, rates, and billing terms with guidance to verify customer charges Check billing data, flag discrepancies, and help correct errors Respond to routine customer billing questions and assist with resolving disputes Maintain organized, accurate billing records and supporting documentation Process approved adjustments, credits, and refunds following established procedu

About Clutch: We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning. Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team. Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca . About the role: As a Part-Time Retail Advisor (Inbound Field Specialist) , you may be the only Clutch team member a customer ever meets in person. Our entire car-buying and selling journey happens online — so when you hand over a vehicle or run an appointment, you're the first impression, the trust-builder, and the brand. We're looking for people who genuinely enjoy working with people. You might come from premium retail, hospitality, tech, automotive, or anywhere else customer experience matters. You don't need to know cars — we'll teach you that. You do need to know what great service feels like. What you’ll do: Welcome customers and create a warm, professional, and personal experience from the moment they arrive Build genuine connections and understand what each customer needs, going above and beyond to make the experience memorable Represent Clutch with confidence, energy, and professionalism — handling questions, concerns, and unexpected situations wit

Become a part of our caring community The Director, Provider Digital (Director, Product Management) will partner across business, technology, operations, marketing, analytics, and provider-facing teams to drive digital transformation, improve self-service adoption, enhance provider satisfaction, and deliver measurable business outcomes. You will oversee product management, user experience (UX), digital engagement, and provider-channel marketing capabilities to ensure coordinated, personalized, and impactful provider experiences. You will report to the AVP, Product Management. Lead 5 direct reports across Product Management and Design Lead the roadmap and delivery priorities for provider-facing digital platforms Partner with business, operations, technology, marketing, and provider-facing teams to understand needs and align priorities Define requirements, manage priorities, and guide digital product delivery Monitor platform performance, provider satisfaction, adoption, and operational measures Identify opportunities to improve provider experiences and digital self-service Support investment planning, delivery oversight, and continuous platform improvement Use your skills to make an impact Required Qualifications 10+ years of progressive experience in digital product management, digital experience, provider/customer experience, or digital engagement 5+ years of leadership experience leading cross-functional teams and enterprise-scale digital initiatives Demonstrated success developing and executing digital strategy, product roadmaps, and investment priorities that drive measurable business outcomes Experience partnering with senior leaders across business, technology, operations, marketing, and analytics to influence priorities an

About the Team The Finance & Strategy team accelerates the growth of our business by identifying and implementing new opportunities and solutions. We partner with teams across the company to improve the profitability, scalability and defensibility of our business model. We're looking for people who can use strategy to identify areas of opportunity, and collaborate to help carry projects from conception through execution. About the Role We are looking for someone who will help guide our strategy in Ads & Promos. You will be the strategic advisor to important partners across DoorDash to ensure we are making the most efficient investment and capital allocation decisions while improving the experience for all of our advertisers and marketplace participants. You will lead financial reporting, forecasting, and planning, and will guide financial insights and direction for all of our operational decisions and strategies. You’re excited about this opportunity because you will… Own the full P&L, with a deep understanding of the key drivers to strategically balance profitability and the customer experience Tackle complex operational challenges by partnering closely with cross-functional teams across Finance (Accounting, Analytics) and beyond (Operations, Sales, Product, Marketing, Legal) to drive data-informed decisions and high-impact investments Lead weekly financial reporting and forecasting, as well as quarterly planning, acting as the go-to expert on business performance Identify and evaluate key risks and opportunities, build business cases and investment proposals, and ensure effective execution of strategic initiatives We’re excited about you because… 12+ years of experience in Strategic Finance, Corporate Finance, Investment Banking, or Consulting, ideally within high-growth tech or large, established companies A proven ability to influence stakeholders and drive strong decision-making in a fast-paced, cross-functional environment Deep experience owning bu

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The DeFi Borrow team within the Consumer & Business group empowers millions of customers to unlock liquidity from their crypto assets directly inside the Coinbase Consumer app. You'll own the end-to-end product experience for crypto-backed borrowing, bridging Coinbase's centralized platform with premier onchain lending protocols to deliver simple, secure, and scalable loan flows. In this role you'll define the next generation of onchain credit products, giving customers the power to access the funds they need without selling their investments. What you'll do: Own the DeFi Borrow product area end-to-end, from vision and strategy through execution, launch, and ongoing iteration across web and mobile. Drive the multi-year roadmap for crypto-backed loans, spanning initial borrow flows, advanced loan management, refinancing, and new product surfaces. Define OKRs across workstreams (loan origination, positions management, liquidation, observability) and lead cross-functional teams to deliver against them. Partner with Engineering to ship resilient, scalable borrowing experiences, balancing speed, safety, and reliability across core loan workflows, state tracking, and liquidation monitoring. Collaborate with Risk, Compliance, Legal, and Finance to ensure products meet regulatory and controls expectations while preserving an excellent customer experience. Build operation

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role: Elastic is seeking a dynamic, French-speaking Mid-Market Account Executive based in Montreal or Quebec City to serve the regional market. As an integral part of our growth strategy, you will play a key role in expanding our presence within Mid-Market customer accounts across the territory. This is an opportunity for those who are passionate about empowering companies through cutting-edge search technology and analytics, enabling them to unlock the full potential of their data. What You Will Be Doing: Drive the adoption of Elastic's AI-powered search solutions within new Mid-Market accounts and deepen our engagement with existing accounts. Position yourself as a trusted advisor, assisting users and customers in harnessing the full power of Elastic's search analytics to transform their data into actionable insights. Champion our Open Source offerings, articulating the value and capabilities of our advanced commercial features. Identify and develop new use cases, showcasing how Elastic’s solutions enable users to work more efficiently and intelligently. Collaborate closely with various Elastic business functions to ensure an exceptional customer experience. Proactively identify new business opportunities with customers, successfully navigating complex sales cycles. Develop a comprehensive business plan leveraging community, custome

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Team Lead - CDD Risk, Onboarding We are looking for a CDD Risk, Onboarding Team Lead to join our Customer Due Diligence (CDD) department as part of our regional growth. You will be based in Singapore working closely with Sales, Account Management, Compliance and Product teams. In this role you will be managing the team responsible for reviewing new and existing merchants from a risk, regulatory and compliance perspective. As a highly regulated company we need to adhere to various rules and regulations and make sure we grow our business with a healthy portfolio of merchants. Part of this role is also to facilitate our growth by scaling internal processes and focus on continuous optimization and automation. Our motivated and ambitious CDD team is in need of an excellent people manager to drive initiatives and improvements; the team is extremely focused on quality and speed, as well as delivering a great customer experience. The team you will be managing is based in Singapore, but you will be part of a global team working with regional counterparts. What you’ll do Lead and develop a team responsible for onboarding and conducting risk assessments of new and existing merchants, ensuring compliance and handling escalations efficiently. Set clear expectations, monitor KPIs, SLAs and quality to ensure timely, high-quality delivery ac