Customer Experience Systems Senior Associate Jobs

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! The Business Operations team is focused on solving some of Figma's most challenging business issues. We are a small team that works collaboratively across Engineering, Product, Go-to-Market, and Operations teams on a variety of strategic initiatives with a direct and quantifiable impact on our business. You will be asked to tackle a variety of unstructured problems, dissect them, synthesize a set of actionable insights and partner in the execution & implementation of the solution. The role requires someone who is highly analytical and strategic, a great communicator, approaches problems in a structured manner, and is comfortable with ambiguity. You'll get substantial senior leadership exposure, focus on the highest-priority business issues and be plugged into every facet of the business. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Identify, evaluate and prioritize new product initiatives, go-to-market strategies and operational projects, with an eye toward long term value creation Partner with key stakeholders across product, marketing, people, sales, and customer experience to understand, scope and implement operational improvements or perform analysis to inform strategic decision-making Drive execution of approved recommendations, partnering with cross-functional teams to deliver measurable results Develop executive-ready analyses, business cases, and recommendations by synthesizing quantitative data, customer

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Frontend Software Engineer - Coinbase Card Team As a Frontend Software Engineer on the Coinbase Card team within the Consumer Product Group , you'll build and ship the user-facing experiences behind Coinbase's card products, including the Coinbase One Card (credit) and the Coinbase Card (debit). This team is consolidating both products onto a unified card platform, and you'll join a small team with high ownership, greenfield feature work, and direct impact on how millions of customers discover, activate, and use their cards. What you’ll do: Own end-to-end frontend development for core card experiences, including transactions, rewards, onboarding, and account management across web and mobile Build new user-facing features - such as authorized card users, reward offers, real-time transaction status trackers Partner with product, design, and backend engineering to scope, prioritize, and ship projects that reduce CX contact rates and improve the customer experience Identify and resolve frontend performance bottlenecks across card UX journeys, driving measurable improvements in CUJ latency and availability SLOs Required skills and experience: 5+ years of software engineering experience with deep expertise in React and React Native Proven track record of shipping consumer-facing products end-to-end in a high-scale environment, with a focus on performance, reliability

Who we are: Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025 , Circular by 2030 , and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal , and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA . We innovate across categories like accessories , swimwear , and sleepwear , and we reach millions of people with campaigns like this , this and this . None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Sales Supervisor: No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability, we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Sales Supervisor will help lead and execute all efforts required to achieve individual store goals. Reporting to the Store Manager, essential responsibilities include but are not limited to: What You’ll Do: Consistently meet and exceed sales goals Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships Contribute to a technology led in-store experience for customers that both surprises and delights them Main

As a Regional Manager, Security Sales Engineering, you will lead a team of Specialist Sales Engineers, driving technical execution, operational excellence, and team development across your region. This is an opportunity to be one of the first leaders of this specialist group, and have an outsized impact on the way we pitch and evaluate our Security products. You’ll act as a force multiplier by owning team performance, shaping execution standards, and partnering closely with Sales leadership to influence strategy, improve outcomes, and scale impact beyond individual deals. What You’ll Do: Lead, coach, and develop a team of Specialist Sales Engineers focused on Security, driving performance, engagement, and long-term career growth through regular feedback and structured development Partner confidently with senior Sales leadership on regional strategy, multi-quarter planning, annual capacity planning, and forecast alignment operating 2-3 quarters ahead to anticipate resourcing needs and business priorities Own in-field execution at a regional level by taking an executive presence role in strategic and high-impact opportunities and providing senior-level stakeholder alignment and technical credibility alongside your team Oversee consistent, high-quality delivery across technical sales cycles in the region, including evaluations, customer engagements, and deal progression Hire and onboard top talent across ICs and manager-level roles, building a high-performing team and accelerating ramp through structured onboarding and enablement Manage regional operations including resource allocation, utilization, KPI tracking, productivity, and skills development to ensure effective coverage across the territory Collaborate cross-functionally with Sales, Product, Marketing, Enablement, and Support at a senior level to align on regional strategy, GTM execution, and customer experience Drive operational excellence across the region by improving processes, maintaining data qualit

About the Team OpenAI’s HLS AI Success Engineering team partners with the world’s most ambitious healthcare and life sciences organizations to translate cutting edge AI into real patient outcomes. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery. Our customers range from fast-growing healthcare and life sciences innovators to the world’s largest biopharma, medical technology, healthcare provider, payer, and research organizations. Every engagement is an opportunity to shape how AI accelerates scientific innovation, transforms healthcare delivery, and improves patient outcomes.This role sits at the center of our mission. About the Role The AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform. This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high impact use cases that showcase the full value of our platform. You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible impact. This role is based in San Francisco or NYC, with a hybrid schedule of 3 days per week in the office, or can be performed remotely from anywhere in the U.S. We also provide relocation support for new employees. In this role, you wil

About the Team OpenAI’s HLS AI Success Engineering team partners with the world’s most ambitious healthcare and life sciences organizations to translate cutting edge AI into real patient outcomes. We guide customers from first deployment through scaled enterprise adoption. Our work spans technical integration and enablement, workflow transformation, and sustained program and product delivery. Our customers range from fast-growing healthcare and life sciences innovators to the world’s largest biopharma, medical technology, healthcare provider, payer, and research organizations. Every engagement is an opportunity to shape how AI accelerates scientific innovation, transforms healthcare delivery, and improves patient outcomes.This role sits at the center of our mission. About the Role The AI Success Engineer role is the primary post-sales point of contact for OpenAI’s most important customers. You are responsible for driving account health and adoption, ensuring technical readiness, identifying new use cases, and delivering measurable value to our customers with OpenAI’s ambitiously growing platform. This role blends technical depth, program management, customer advisory, and product influence. You will partner deeply with customer teams, map workflows, lead configuration, oversee deployment plans, and guide customers toward high impact use cases that showcase the full value of our platform. You will work closely with Sales, Solutions Architecture, Product, and Research to ensure the customer experience is connected and successful across every touchpoint. Success in this role means accelerating adoption, increasing customer activation depth, guiding strategic use cases that get to production, and helping customers demonstrate tangible impact. This role is based in San Francisco or NYC, with a hybrid schedule of 3 days per week in the office, or can be performed remotely from anywhere in the U.S. We also provide relocation support for new employees. In this role, you wil

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We're looking for a Senior Manager, Enterprise Sales to join our team of creatives, engineers, marketers, and brilliant business folks. You aren't the typical sales leader, and we aren't the typical design tool company. At Figma, we challenge assumptions and remove the constraints that block our imagination every day, and we expect you to do the same. With this role, you'll get in at the ground floor in a fast-growing sales org. You'll consult with our existing customer base and potential customers to build meaningful relationships that add value to the customer experience and revenue to our bottom line. Our next team member will have an agile, dynamic mindset, be comfortable embracing change, be a true team-player, and love working with our growing footprint of Fortune 1000 customers. You won't be alone! Figma has an incredible team, and you'll work closely with other groups including Support, Design, Engineering, Product Marketing, Customer Success, and Community. As a Senior Manager, Enterprise Sales, you will lead a team of Account Executives responsible for continuing the growth of our Enterprise products. You will report directly to our Head of Sales. This is a full-time role that can be held from our London hub. What you'll do at Figma: Lead a team of motivated and diverse individuals to foster an environment of success Participate in customer and prospect meetings alongside your team to support deal progression and coach in real time Assist in continual training and development, includin

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About the Opportunity We are looking for a dedicated and proactive VIP Relationship Manager to join our Australian Strategic Markets team. As a VIP Relationship Manager, you will play a key role in expanding our base of VIP clients in Australia. This role is focused on high net worth individuals, family offices and smaller corporate clients, driving our growth through partnerships and key client development in parallel to our institutional team, which on the other hand focuses on larger professional, enterprise and institutional clients. What You’ll Be Doing Primary goal: maximize revenue in the region through onboarding and retention of VIP clients Formulate an AUM strategy and revenue optimization based on the product offering of OKX in Australia Work closely with the local executive leadership team to contribute to the overall strategic direction of the company Lead our partnership work in Australia through identifying the right partners to work with plus executing any partnership negotiations Manage relationships with high net worth individuals and key clients in Australia ensuring positive customer experience Build long lasting client relationships to obtain referrals and new sales channels - origination of new prospective clients Proactive account managemen

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a Senior Solutions Engineer who has a passion for solving complex challenges. In this role, you will partner directly with Sales to provide technical leadership throughout the sales process, navigating intricate deal cycles, providing value-based demonstrations, and serving as a trusted advisor to prospects and clients throughout their evaluations. You will be a force multiplier within the Solutions Engineering organization that is on a mission to grow revenue and to empower anyone to drive meaningful change — for themselves, their businesses, and the world. This role is part of the Worldwide Field Operations Commercial Solutions Engineering team and can be based remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Identify, build, and demonstrate innovative solutions to solve complex business challenges for high visibility Smartsheet customers Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy Establish yourself as a strategic partner to Sales, Product, Customer Success, and Professional Services to provide a great overall customer experience and drive revenue growth Proactively grow and maintain deep knowledge for all Smartsheet products, services, and compe

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Do you enjoy working in a dynamic and rapidly changing work environment, have a customer-oriented mindset and love working with a fun team? Are you experienced in the retail or grocery sphere? If your answer is yes - then read further! At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world leading customer experience. People across Cyprus can order their groceries and have them delivered to their doorstep in lightspeed! With Wolt Market, our focus is to find the right products by being

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale. Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. The Role The Data Science team at Block turns insights from our unique datasets into actions that improve the customer experience every day. In this role, we're looking for a Data Scientist to own the modeling and experimentation at the core of how Square prices globally. You'll build the elasticity and willingness-to-pay models, design and run the pricing experiments, and stand up the analytical infrastructure that makes pricing measurable and controllable — shaping pricing strategy and deal-desk automation through the models and experiments you build. You Will Model price elasticity and willingness-to-pay across segments, geographies, and payment methods, and quantify the trade-off between margin, conversion, an

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are looking for a Manager, Mid-Market Sales to join our dynamic team of creatives, engineers, marketers, and forward-thinking business folks. As our Manager Mid-Market Sales, DACH you will lead a team of Account Executives in the DACH region responsible for continuing the growth of our Enterprise product. You will report directly to our Director, Commercial Sales, DACH. With this role you’ll be part of early DACH in a fast growing sales org. You’ll collaborate with our existing customer base and potential customers in driving meaningful relationships that add value to the customer experience and revenue to our bottom line. This is a full time role that will be held from our Berlin office. What you'll be doing: Create and manage a team of motivated and diverse individuals to foster an environment of success Participate in customer and prospect meetings Assist in continual training and development, including mentorship, hiring and career growth Help craft and further develop sales processes and initiatives Interview, hire and train new team members as we scale the business and company Deliver weekly forecast meetings and mentor Account Executives on strategies to help exceed their goals We’d love to hear from you if you have: 7+ years of sales experience (preferably within SaaS) with 3+ years of management experience Understanding of our technical and competitive landscape and ability to thrive in a constantly evolving environment Fluency in German Excitement for growing customer ha

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team We are looking for someone passionate about fighting fraud, is naturally curious, and has a strong desire to network with peers and partners within the fraud space. You will be responsible for conducting account investigations, making account-level judgements, and providing support for special handling risk cases. You will be confident in looking through data, assessing various indicators, and making judgements on your findings. The right candidate for this role will ideally have some experience in fraud, preferably within ecommerce or payments, and possess a basic understanding of fraud prevention and controls. What you’ll do Responsibilities Investigate accounts to identify fraudulent merchants, card testing, account takeover, and other fraud vectors Conduct investigations on merchant accounts to support financial partner requirements Assess risk factors and trends of potentially fraudulent activity Help maintain fraud detection strategies and business rules that balance fraud loss and customer experience Contribute to root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance Participate in monthly, quarterly, and annual business reviews for the Fraud Operations team Who you are We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus,

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Forward Deployed Engineers at Figma sit at the intersection of engineering, product, and our most strategic customers. In this role, you’ll work hands-on with customers adopting emerging Figma developer workflows, starting with Make Local, to understand their technical environments, unblock implementation, and translate real-world deployment patterns into product and engineering insights. You’ll partner closely with Customer Experience, Solutions Consulting, Sales, Product, and Engineering to help customers get to value faster while shaping how Figma builds and scales a new Forward Deployed Engineering motion. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you'll do at Figma: Partner directly with strategic customers to understand their technical goals, workflows, codebase environments, and implementation constraints Lead technical discovery and readiness assessments for customer deployments, including repo/environment setup, permissions, configuration needs, and potential adoption blockers Provide hands-on implementation support for Make Local and related developer-facing workflows, including setup guidance, debugging, escalation triage, and recommendations on technical implementation pa

Who we are: Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025 , Circular by 2030 , and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal , and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it. We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA . We innovate across categories like accessories , swimwear , and sleepwear , and we reach millions of people with campaigns like this , this and this . None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong. And starting right now, we want to do all that with you. Sales Supervisor: No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability, we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Sales Supervisor will help lead and execute all efforts required to achieve individual store goals. Reporting to the Store Manager, essential responsibilities include but are not limited to: What You’ll Do: Consistently meet and exceed sales goals Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships Contribute to a technology led in-store experience for customers that both surprises and delights them Main