Customer Experience Systems Senior Associate Jobs

CAPCO – THE FUTURE. NOW. Capco is a global technology and business consultancy focused on the financial services industry. We combine innovative thinking with deep industry knowledge to help our clients transform their businesses and deliver meaningful change. At Capco, we believe in creating an environment where talented professionals can thrive, take ownership and make a real impact. We offer a collaborative, entrepreneurial and international workplace where your ideas matter and your expertise makes a difference. About the Role We are looking for an experienced Product Manager – eCommerce & Digital Experience to join our team in Belgium. In this role, you will take ownership of the end-to-end design, development and delivery of digital eCommerce products, with a particular focus on creating seamless and customer-centric online buying experiences. You will play a key role in defining product strategies, building roadmaps and leading cross-functional teams to deliver innovative digital solutions. From product discovery and selection to checkout, payment and order fulfilment, you will ensure that every step of the customer journey is intuitive, efficient and aligned with business objectives. We are looking for someone who combines strategic product thinking with a hands-on approach and a strong understanding of eCommerce, website functionality and user experience. What Will You Do? Lead the end-to-end product lifecycle, from initial discovery and product vision to design, development, launch and continuous improvement. Define and execute product strategies, roadmaps and delivery plans aligned with business objectives. Design, develop and optimise the complete digital buying journey, from product discovery and search to selection, shopping cart, checkout, payment, order tracking and delivery. Translate business needs and customer expectations into clear product requirements and actionable development priorities. Collaborate closely with UX/UI designers to

You lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback. What you’ll do here Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform Remove barriers to adoption so customers achieve their desired outcomes expediently Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions Oversee renewals and forecasting, ensuring timely, successful commitments Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve Monitor and report on customer health and usage Develop deep expertise in Coder’s products to provide global customer coverage What we’re looking for 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC Hands-on experience with Salesforce and other industry-standard CS platforms History of building strong relationships across executive, business, and technical stakeholders Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams Habit of staying current on industry trends, CS best practices, and the competitive landscape Startup experience High EQ with strong verbal communication and technical writing skills Self‑motivated with a creative and analytical approach to problem-solving Bonus tacos if you have Customer success or sales experience focused on developer tools Renewal management experience Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon) Tinker with AI an

We aim to set a new bar for vehicle experiences by focusing deeply on the needs of the rider and carefully curating every detail to deliver a seamless end-to-end experience. Our vehicle is purpose-built for differentiated rider experiences that will keep people coming back. In this role, you will define and lead a key pillar of our vehicle experience across our currently deployed vehicles as well as our future platform. You will work in a fast-paced, cross-functional, and multi-disciplinary product development environment to define the vehicle and vehicle experiences that both delight customers and enable scalable operations. In this role, you will: Define your product areas across our current vehicle and future platform Own the successful execution of the product across its lifecycle Develop a deep understanding of the customer, market, and business objectives to find new opportunities and align your product domain to company goals Be the Product Owner in a highly cross-functional product development process spanning HW, FW, SW, and operations Ruthlessly prioritize features and ensure priorities are clearly communicated at all times Qualifications Bachelor's degree in a technical discipline (engineering, computer science, or related field) required, with the technical fluency to engage credibly with HW, FW, and SW teams 8+ years of direct product management experience bringing 0->1 products to market in the automotive or AV space You are a shrewd negotiator and can influence a wide array of stakeholders to quickly drive decisions and consensus You can balance long-term strategic objectives against near-term tactical wins You’re a self-starter who has a track record of taking action and delivering You’re adept at critical thi

The Role AI Builder Experience (ABX) is MongoDB’s front door for the agentic era. We help human developers and coding agents discover, evaluate, and choose MongoDB, and we make MongoDB work naturally inside the AI-native tools, frameworks, and platforms where software is being built. We are looking for an outstanding Staff Product Manager to own the Partner Platform: the products, experiences, and operating model that allow ecosystem partners to build trusted, high-quality MongoDB experiences for their users. This includes the Partner API and the broader path toward self-serve integrations, partner onboarding, enterprise controls, marketplace/discovery, and partner-managed experiences. This is a role at the intersection of humans, machines, and partners. Human builders increasingly work through AI agents; AI agents need reliable interfaces, context, permissions, and tools; and partners determine where those experiences are discovered and adopted. You will make those three parts work together so MongoDB becomes the obvious database choice wherever AI-native software is created. The role is highly cross-functional and highly visible. You will work with engineering, design, IAM, billing, security, documentation, analytics, product marketing, partnerships, field teams, and strategic customers and partners. You will be expected to operate as both a strategic product leader and a hands-on builder who can turn an ambiguous ecosystem opportunity into a clear product vision, strategy, and an executable roadmap. What You’ll Do Own the vision, strategy, and roadmap for the MongoDB Partner Platform, starting with the Partner API and evolving toward a scalable, self-serve industry leading partner experience Turn partner and customer needs into clear product bets, sequencing near-term delivery against a compelling long-term platform strategy Build the next phases of the Partner API, including self-serve onboarding, enterprise and administrator controls, partner-managed account cr

The Role AI Builder Experience (ABX) is MongoDB’s front door for the agentic era. We help human developers and coding agents discover, evaluate, and choose MongoDB, and we make MongoDB work naturally inside the AI-native tools, frameworks, and platforms where software is being built. We are looking for an outstanding Staff Product Manager to own the Partner Platform: the products, experiences, and operating model that allow ecosystem partners to build trusted, high-quality MongoDB experiences for their users. This includes the Partner API and the broader path toward self-serve integrations, partner onboarding, enterprise controls, marketplace/discovery, and partner-managed experiences. This is a role at the intersection of humans, machines, and partners. Human builders increasingly work through AI agents; AI agents need reliable interfaces, context, permissions, and tools; and partners determine where those experiences are discovered and adopted. You will make those three parts work together so MongoDB becomes the obvious database choice wherever AI-native software is created. The role is highly cross-functional and highly visible. You will work with engineering, design, IAM, billing, security, documentation, analytics, product marketing, partnerships, field teams, and strategic customers and partners. You will be expected to operate as both a strategic product leader and a hands-on builder who can turn an ambiguous ecosystem opportunity into a clear product vision, strategy, and an executable roadmap. What You’ll Do Own the vision, strategy, and roadmap for the MongoDB Partner Platform, starting with the Partner API and evolving toward a scalable, self-serve industry leading partner experience Turn partner and customer needs into clear product bets, sequencing near-term delivery against a compelling long-term platform strategy Build the next phases of the Partner API, including self-serve onboarding, enterprise and administrator controls, partner-managed account cr

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: We are an end to end tech enabled credit platform providing seamless credit access to customers. Our capabilities extend from fully digitized customer on-boarding, seamless in-app to real times offers for We partner with financial institutions and leverage the insights we gather through our ecosystem design and offer innovative and customized financial products to our consumers and merchants. About Role: We are looking for a Senior Product Manager (SPM) who can own products end-to-end — from identifying customer and business problems to defining the product strategy, shipping high-quality experiences, and measuring outcomes. The ideal candidate should be a strong product thinker, execution leader, customer advocate, and stakeholder manager, with hands-on experience in building and scaling digital products. Experience in FinTech, lending, payments, Internet, or e-commerce is highly preferred. Key Responsibilities * Own the product vision, roadmap, prioritisation, and execution for one or more product areas. * Translate customer, business, and market problems into clear product requirements and scalable solutions. * Drive products/features through the complete lifecycle — discovery → definition → development → launch → measurement → iteration. * Lead feature launches and product releases, ensuring strong execution, adoption, and measurable business impact. * Work closely with Engineering, Design, Data, Analytics, Business, Operations, Risk, Compliance, Marketing, and other cross-functional teams. * Manage multiple high-priority and concurrent product initiatives in an Agile environment. * Own cu

We’re hiring a Sr. Customer Success Manager to turn new deployments into measurable outcomes for engineering teams using Coder. You guide customers from onboarding through renewal, clearing blockers, and aligning our platform to their goals. You lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback. What you’ll do here Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform Remove barriers to adoption so customers achieve their desired outcomes expediently Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions Oversee renewals and forecasting, ensuring timely, successful commitments Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve Monitor and report on customer health and usage Develop deep expertise in Coder’s products to provide global customer coverage What we’re looking for 3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC Hands-on experience with Salesforce and other industry-standard CS platforms History of building strong relationships across executive, business, and technical stakeholders Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams Habit of staying current on industry trends, CS best practices, and the competitive landscape Startup experience High EQ with strong verbal communication and technical writing skills Self‑motivated with a creative and analytical approach

AI frameworks like LangChain, LlamaIndex, and n8n are quickly becoming the default way developers build with AI — and MongoDB wants to be the data platform that shows up everywhere they build. As part of the AI Builders Experience org at MongoDB, we’re forming a brand new engineering team to make that happen, and we're looking for the founding Engineering Manager to hire the team, set the technical direction, and ship integrations into some of the fastest-moving open-source ecosystems in tech. In this role, you'll be close enough to the code to jump into exploratory work yourself while also building the team, process, and operational rigor to keep a growing integration portfolio healthy long-term. The new team will work mostly in Python and TypeScript while collaborating closely with client library teams and other engineering groups across MongoDB that deliver the underlying driver, platform, and product capabilities needed to support these integrations well. You’ll collaborate closely and move quickly with product, partners, field teams, the developer community, and open source project maintainers to ship where demand is real, deepen investment where adoption proves out, and evolve the portfolio over time as it becomes a critical part of MongoDB’s future in AI. MongoDB engineering teams pride themselves on building high-quality software and living our values every day. We value intellectual curiosity, intellectual honesty, customer empathy, and building together in an environment that prioritizes collaboration over competition. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Position expectations Work closely with recruiting to hire a team of Python and TypeScript engineers who will build and own MongoDB integrations across a broad AI framework ecosystem that includes technologies like Langchain, LangGraph, LlamaIndex, n8n, and Mastra Execute effectively in a fast-moving environment where priorities may shif

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Staff Engineer - Intelligent Customer Experiences As a Staff Engineer for Intelligent Customer Experiences, you will lead the evolution of the Adyen experience from a traditional dashboard into an intelligent, conversational financial partner. We are looking for a product engineer who can wear an architectural hat to build Agentic Workflows and manage backend orchestration (specifically Tool-use, Chains, and Policy Layers). This role is essential for transforming natural language inputs into authenticated, secure financial operations. What you'll do Drive Intelligent Experiences: Lead the next generation of conversational UIs at Adyen. You will build Generative UIs that adapt in real-time, moving beyond static dashboards to create streaming, multi-modal experiences where the interface itself is a dynamic partner in the conversation. Bridge Architecture & Innovation: Act as the primary technical liaison for AI initiatives, coordinating their integration and ensuring operational excellence with teams in different areas and global geographies. You will ensure that "intelligent modules" built in are the gold standard for performance and extensibility. Zero-Trust for AI: Architect the security layer for conversational interfaces. You will solve the unique challenge of maintaining strict financial data privacy and "Zero Trust" princip

About the Team The Live Order Experience team makes sure every order that leaves a merchant's kitchen shows up exactly the way the customer ordered it. We partner closely with merchants to get to the root cause of order quality issues and build the tools, policies, and merchant-facing programs that fix them - work that touches millions of orders a week and shapes whether customers trust ordering again. About the Role We're hiring a Senior Associate to help lead analysis and execution on programs that reduce missing and incorrect orders. You'll dig into order-level data to size problems and spot patterns, help design and run tests of new merchant interventions, and turn what you learn into solutions. It's a good time to join: we're scaling several interventions that are already working and piloting new ones, so the work you do in your first few months will directly impact the future of Merchant operations. You will report into the Senior Manager, Order Quality on our Live Order Experience team in our Merchant Strategy & Operations organization. You’re excited about this opportunity because you will… Strategize – Build the strategy for new product features and initiatives, including which merchant segments to target and how to drive engagement Analyze – Build models to evaluate the, value and opportunity costs of strategic initiatives and define success with KPIs Experiment – Use data-driven decision-making and sound business judgment to execute tests on everything from adoption to optimization Influence – Work cross-functionally with our product, support, marketing, account management, finance, and analytics teams to land key initiatives Make stuff happen – Handle complexity in a detailed and structured way, with a bias to action We’re excited about you because… You have 2-4 years of experience in strategy / business development / operations / technology / banking / consulting or related experience; high-growth or early-stage startup experience is a plus Yo

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. WHO WE ARE Snowflake delivers the AI Data Cloud, a global network where thousands of organizations mobilize data with near-unlimited scale, concurrency, and performance. Inside the AI Data Cloud, organizations unite their siloed data, easily discover and securely share governed data, and execute diverse analytic workloads. Wherever data or users live, Snowflake delivers a single and seamless experience across multiple public clouds. Snowflake's platform is the engine that powers and provides access to the AI Data Cloud, creating a solution for data warehousing, data lakes, data engineering, data science, data application development, and data sharing. Join Snowflake customers, partners, and data providers already taking their businesses to new frontiers in the AI Data Cloud. snowflake.com WHO YOU ARE Snowflake is seeking a strategic, customer-obsessed Senior Manager, Customer Marketing to own and scale Snowflake's premier co-marketing program that puts our most strategic, iconic customers at the center of our biggest storytelling moments. You are the architect of Snowflake's most visible customer moments: flagship films, marquee keynote appearances, integrated paid campaigns, and web experiences that put our best customers on the world's biggest stages. At the same time, yo

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: We are looking for licensed insurance professionals to act as the frontline champions of our insurance agency. In this role, you will serve as the go-to guide for our users as they navigate their insurance protection journeys. You will own the entire post-purchase experience - troubleshooting complex billing issues, processing endorsements, adjusting coverage on the fly, spotting upsell opportunities, and saving accounts at risk of churning. If you are a naturally empathetic problem-solver who loves insurance and wants to help users get the most value out of our all-in-one platform, we want to hear from you. What you’ll do: Engage potential and current members via phone, email, text, and chat to assist with their insurance needs Respond quickly to customer needs helping to resolve inquires quickly and efficiently Help collect post-bind documentation to ensure customer policies are handled properly Navigate 20+ carrier portals to adjust coverages with high accuracy Receive customer service inquiries from a variety of sources helping our agents focus on selling Monitor the book of business to identify retention opportunities Review renewals to ensure customers have the most up to date information Identify cross-sell opportunities and help close any coverage gaps. We are a small team looking fo

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. The Role As a Senior Full Stack Engineer for Customer Interfaces in San Francisco, you will lead the evolution of Adyen’s experience platform, building the foundational frameworks, AI-integrated guardrails, and component libraries that empower global teams to ship secure, conversational financial experiences. We are looking for a product-minded engineer who can build end-to-end streaming, multi-modal user interfaces while architecting backend agentic workflows (specifically Tool-use, Chains, and Policy Layers). In this role, AI is not a standalone job title or a hypothetical sandbox; it is an integrated engineering capability used to transform natural language inputs into authenticated, secure financial operations. What You’ll Do Drive Intelligent Customer Interfaces: Lead the next generation of UIs at Adyen, building Dynamic/Agentic UI components in Vue/Preact that adapt in real time beyond static dashboards. Architect backend integration: Design performant Java services that orchestrate data pipelines and integrate with Agentic workflows to handle tool-use, chain execution, and state synchronization. Raise the Bar: Set engineering standards for the team and company. Provide mentorship through problem decomposition, research methodology, and code review. Champion reproducibility, documentation, and rigorous evaluation practices acr

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best in class product. Product management at Lyft leads the integration of engineering, data science, and design to achieve the company's vision for reinventing transportation. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast paced company and industry from our Toronto office. Every great support experience depends on the person behind it having the right tools, context, and intelligence to solve the problem in front of them. The Platform & Data teams build the tools our human support agents work in every day—and own the data that tells Lyft, and the world, what our customers are actually experiencing. As AI rapidly changes what's possible, we're reinventing how agents work: pairing them with copilots and AI that surface the right answer instantly, take on repetitive work, and raise the quality and consistency of every interaction. At the same time, we're building the data foundation that turns millions of support contacts into an accurate, trusted view of issue types and trends—used inside the team, across the company, and in what we report externally. This role owns that mandate end to end: setting the vision and strategy, and driving execution on the hardest problems across both the platform and its data. Responsibilities: Own the vision, strategy, and multi-quarter roadmap for Lyft's agent platform and the data that powers customer care & safety reporting Define and drive how AI and copilot capabilities make agents more efficient and raise the quality and consistency of their work Lead execution on the most complex,

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Staff Engineer - Customer Interfaces As a Staff Engineer for Customer Interfaces (CI), you will lead the evolution of the Adyen experience from a traditional dashboard into an intelligent, conversational financial partner. We are looking for a product engineer who can wear an architectural hat to build Agentic Workflows and manage backend orchestration (specifically Tool-use, Chains, and Policy Layers). This role is essential for transforming natural language inputs into authenticated, secure financial operations. What you'll do Drive Intelligent Experiences: Lead the next generation of conversational UIs at Adyen. You will build Generative UIs that adapt in real-time, moving beyond static dashboards to create streaming, multi-modal experiences where the interface itself is a dynamic partner in the conversation. Bridge Architecture & Innovation: Act as the primary technical liaison for AI initiatives, coordinating their integration and ensuring operational excellence with teams in different areas and global geographies. You will ensure that "intelligent modules" built in are the gold standard for performance and extensibility. Zero-Trust for AI: Architect the security layer for conversational interfaces. You will solve the unique challenge of maintaining strict financial data privacy and "Zero Trust" principles while leveraging