Customer Onboarding Director Jobs

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Settlement Operations, Brazil Overview: The Director of Settlement Operations will lead Mastercard’s Card Network Settlement Operations in Brazil. This role oversees the service delivery team responsible for facilitating the settlement of funds between Mastercard customers, including daily settlement processing and the monitoring of participants across the network ecosystem. Role: • Oversee Brazil’s domestic settlement operations by monitoring daily payment statuses of issuers and acquirers, resolving funding failures, coordinating reprocessing and managing escalations to maintain market stability. • Manage weekly participant onboarding and maintenance activities for the Mastercard scheme, including additions, updates, and removal of issuers, acquirers, and sub-acquirers at Nuclea supporting Franchise • Serve as the Brazil market subject-matter expert, leading cross-functional issue resolution and stakeholder engagement across customers, vendors, and internal teams • Manage the monthly IOF tax withholding process for credit, debit and prepaid card transactions for transactions made abroad in foreign countries • Lead financial reconciliation and exposure reporting for crisis events, and provide analysis and quantification to support internal stakeholders • Support audit and compliance

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Product Management - Data Compliance Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Data Management Platforms team is seeking a Director, Product Management to lead the team responsible for helping Mastercard product teams onboard to enterprise data compliance platforms and processes. This role owns the product-facing onboarding experience, from intake and scope assessment through integration readiness, exception coordination, implementation handoff, status visibility, and operational follow-through. The Director will combine product management, program leadership, privacy and compliance knowledge, and process improvement to make onboar

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Auth0 Enterprise Sales Team Auth0 supports Okta’s vision of freeing anyone to safely use any technology by providing a secure, highly available, enterprise-grade platform that secures billions of log-ins every year for Consumer and SaaS applications Okta's Enterprise sellers for Auth0 are focused on providing value to Application Development teams (Engineering, Product, Security and Architecture). These sellers will be continually driving territory growth through both net new logos as well as through cultivating relationships to develop and grow existing Auth0 customers. The Area Sales Director, Enterprise (Auth0) Opportunity The Area Sales Director, Enterprise Sales (Auth0) is responsible for the development and business results of a team of quota-carrying Account Executives in their region. The right Sales Leader for this position should have the ability to increase the productivity of account executives through skill development, adherence to activity standards, providing inspiration, rapid conflict resolution and building a highly empowered, constructive sales culture. We’re looking for a strong leader to take it to the next level. *This role requires in-person onboarding and travel to our Chicago office during the first week of employment. What you’ll be doing Attract, recruit, hire, and mentor the Enterprise Account Executive sales team for Auth0. Create an open, inclusive team-oriented environment, building a results-driven culture of

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Strategic Partnership Sales, Media Solutions Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Job Description Summary We are looking for a professional, thought-leader and hustler to help Mastercard reach more customers through strategic partners focusing on our targeting, measurement, and location insights solutions in the NAM region. The ideal candidate is someone who understands the media and advertising industry very well and knows how to put together smart partnerships around activation, measurement, and analytics solutions. This position is a quota-carrying, revenue-producing role that is responsible for developing and managing channel and alliance partner relationships within the NAM region. The role is responsible for executing our strategy with regional nuances for the entire partner lifecycle; new partner recruitment, partner onboarding,

Who We Are Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation , more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the Role This is a very exciting opportunity to join Verkada’s growing People team. You will report directly to the SVP/Head of People. We are seeking a forward-thinking and operationally strong leader to lead all aspects of the employee lifecycle and People service delivery. This role is responsible for building and optimizing scalable People processes that support a growing and high-performing workforce. This is an opportunity to move from functional leadership into enterprise impact. We are committed to a thriving in-office culture. This role requires that you be on-site at our office in San Mateo, CA, 5 days a week. What You Will Do People Leadership: Manage and continuously improve core People operations, including onboarding, employee records, offboarding, and People service delivery. People Operations: Design and implement

Opportunity Overview: We're seeking a Director, Solutions Architecture to lead our team of Solution Architects within Cohere Health's PaaS Delivery organization. In this player-coach role, you'll set the technical and business standard for how Cohere designs solutions for complex healthcare clients running large, mission-critical platforms like claims systems and utilization management infrastructure. You'll partner closely with Solution Owners, Forward Deployed Engineers, Technical Program Managers, Platform Configuration, and QA to keep solution design in sync with delivery. This is a remote-first role that may require travel to Boston, MA for new hire onboarding and occasional in-person team meetings and company events. What you’ll do: Manage a team of 8 Solution Architects — hiring, coaching, performance management, and career development Set the standard for solution design quality across the team: how SAs guide clients to existing functionality, document the BRD/FRD, and design future-state workflows Foster a culture of engaging with customers where they are — saying yes where we can, and pushing back constructively when we can't Own escalations when a solution design is contested, technically infeasible, or in tension with a commercial commitment Balance workload and account assignments across the team as new implementations continue to ramp up Partner with Solution Owners, FDEs, Platform Configuration, QA, and TPMs across the Delivery org to keep solution design in sync with delivery timelines Represent Solution Architecture in cross-functional planning and with client executive stakeholders on complex or escalated accounts Build repeatable training materials, templates, and playbooks so solution quality doesn't depend on any one architect What you’ll need: 12+ years in solution architecture, technical consulting, or similar client-facing technical roles, including significant healthcare experience 3+ years directly managing a technical team — solution

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further! The Director of Strategic Alliances - Consumer Products will be responsible for the success of partner relationships. In this role, you will build scalable processes to understand, predict, and maximize partner value, usage and revenue. What You'll Do: Management of Key Consumer Security Alliances Cultivate relationships with key stakeholders and company executives ensuring effective governance of the relationship, protecting SpyCloud’s assets, and maximize the long-term value for SpyCloud, our partners, and their customers. Develop and execute detailed road maps for go to market strategy with partners to identify and create a plan to improve partner revenue. Develop partner value propositions and playbooks, partner programs, marketing strategy, and partner agreements. Track progress, including reporting of the KPIs, as well as leading periodic health checks. Report out on a regular weekly, monthly, and quarterly cadence to all key stakeholders, with a strong analytical approach and crisp communication style. Partner Product Management Guide partner product and development teams through onboarding, integration and maintenance of SpyCloud solutions in partner ecosystem Leverage partner relationships to discover desired features/product enhancements, industry changes and developing technology requirements. Requirements: At least 5 years of combined in Partnerships,Business Development and/or Strategic Account Management experience. Startup experience preferred. Mean

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. This position requires a hybrid work schedule with 3 days per week attendance at our Menlo Park office . WHO WE ARE At Snowflake, we are powering the era of the agentic enterprise. Snowflake delivers the AI Data Cloud — a global network where thousands of organizations mobilize data with near-unlimited scale, concurrency, and performance. Inside the AI Data Cloud, organizations unite their siloed data, easily discover and securely share governed data, and execute diverse analytic workloads. Wherever data or users live, Snowflake delivers a single and seamless experience across multiple public clouds. Snowflake’s platform is the engine that powers and provides access to the AI Data Cloud, creating a platform for Data Engineering, Analytics, AI and Apps and Collaboration. Join Snowflake customers, partners, and data providers already taking their businesses to new frontiers in the AI Data Cloud. snowflake.com WHO YOU ARE We are looking for an experienced to join our Brand Design team. In this role, you will lead our creative producers and traffic manager while serving as “mission control” for all workstreams flowing into the department. As a champion for the design team, you will review and prioritize requests, manage timelines, allocate resources, oversee agency onboarding a

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As Staff Compensation and Benefits Partner at Micron Technology, Inc. for APAC, you will be responsible for regional support of Micron’s Total Rewards programs with primary focus on Japan. You will work under the direction of the APAC Total Rewards Director. You will also be responsible for supporting continuous improvement of global rewards program and assist in the evaluation of the efficiency for improvements. You will help to evaluate Micron's reward competitiveness and alignment to the company’s business strategy and culture. You will partner, collaborate and advise key customers and internal partners. Responsibilities and Tasks Manage Compensation & Benefits Programs Benchmark current programs on a regular cadence and as requested for continuous improvement Evaluate program for inefficiencies and areas for improvement Work with internal partners and customers to identify and implement needed plan changes Gather and review employee and/or management feedback, current and future needs and industry trends Communicate and coordinate changes with impacted personnel team members, vendors, and management Develop and maintain program documentation and team member reference materials Ensure legal compliance Support team member onboarding/offboarding activities relating to those programs Consult, Educate and Be A Great Partner with Customers Identify, clarify and research e

CSQ427R265 Manager, Delivery Solutions Architect – Healthcare & Life Sciences (HLS) United States – Apply Now As a Delivery Solutions Architect (DSA) Manager supporting our Healthcare & Life Sciences (HLS) segment, you will lead a team of DSAs responsible for accelerating production-grade Data and AI workloads across some of the most regulated, mission-critical environments in the world. Your organization will be the technical engine behind how payers, providers, med-tech, and biopharma customers modernize clinical intelligence, streamline R&D operations, and operationalize secure AI at scale on the Databricks Data Intelligence Platform. You will define strategy, set the execution rhythm, and coach a team capable of navigating long implementation cycles, strict compliance requirements, and multi-stakeholder enterprise programs—all while ensuring customers achieve clear, measurable outcomes. You will report to the Director of Delivery Solutions Architecture for the HLS Business Unit. The Impact You Will Have: Build and Lead a High-Performing HLS Delivery Team Hire, develop, and inspire DSAs who can navigate clinical, scientific, and operational workloads. Establish a performance culture grounded in accuracy, velocity, and architectural excellence. Accelerate Production in Highly Regulated Environments Guide your team to minimize onboarding friction, remove blockers, and bring critical HLS use cases—clinical analytics, real-world evidence, supply-chain intelligence, quality systems, AI/ML—into production quickly and safely. Drive Compliance-Aware Technical Excellence Ensure your team maintains deep expertise in the Data Intelligence Platform alongside core HLS requirements such as PHI-compliant architectures, HIPAA/GxP controls, auditability, lineage, and secure ML/AI operations. Partner for Growth With Sales and Field Teams Collaborate tightly with Sales, SAs, Support, Emerging Technologies, and Professional Services to drive adoption, increase MAU/

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Global Partner Experience and Enablement Specialist Empower global partners and drive ecosystem self-sufficiency by orchestrating specialized onboarding and training programs for our premier AI-Powered Process Automation platform. Location: Chennai, India | Work Model: On-site About the Team The Global Alliances and Channels team at Appian is a fast-paced, dynamic organization that plays an integral role in driving Appian's growth globally. We are passionate about driving digital transformation by bringing Appian solutions that provide the speed, agility, and efficiency needed for enterprises to compete and grow. Our team is dedicated to supporting an extraordinary global network, ensuring our partners are fully equipped to build, sell, and deliver Appian solutions to our customers at scale. The Opportunity At Appian, our values of Intensity and Excellence define who we are. We set high standards, approach challenges with ambition, and hold ourselves accountable to achieve the best results. As a Global Partner Experience & Enablement Specialist, you will report to our Director of Global Partner to help drive partner readiness across our global ecosystem. This role moves beyond standard coordination into a high-impact position where you will analyze performance metrics, manage programmatic workflows, and troubleshoot issues to ensure our partners can seamlessly solve their customers' biggest challenges. What You’ll Do Collaborate with cross-functional teams including Partner Experience and Partner Sales to co-design, build, m

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Staff Software Engineer Company Description: Okta is the leading independent provider of enterprise identity. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 6,500 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. Over 7,950 organizations, including 20th Century Fox, JetBlue, Nordstrom, Slack, Teach for America and Twilio, trust Okta to help protect the identities of their workforces and customers Position Description: The Okta platform provides directory services, single sign-on, strong authentication, provisioning, workflow, and built in reporting. It runs in the cloud on a secure, reliable, extensively audited platform and integrates deeply with on premises applications, directories, and identity management systems. We are looking for an experienced Staff Software Engineer to work on our Onboarding and Lifecycle Management (LCM) Platform team with focus on enhancing and managing services for importing, syncing and provisioning identities and access policies i.e., users, groups, roles, entitlements, etc. These features allow customers the flexibility to link and enhance their business processes with Okta’s identity management product. This role is to build, design solutions, and maintain our platform for scale. The ideal candidate is someone who has experience buil

Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc Your Role: As a Senior IAM Engineer within our IAM and Corporate Applications team, you will lead the design, automated deployment, and administration of our Okta enterprise identity platform. Your core responsibilities include architecting, writing, and maintaining scalable Terraform modules to provision and manage Okta applications, groups, authentication policies, authorization rules, and admin role assignments. You will manage Okta Workforce Identity Cloud configurations such as SSO, MFA, Adaptive Authentication, Universal Directory, and Workflows. Additionally, you will automate user onboarding, offboarding, and role-based provisioning (SCIM, SAML, OIDC) across cloud infrastructure and enterprise software. You will enforce Least Privilege Access and Zero Trust policies, assist with compliance reporting (SOX, SOC2,

LHV Bank Limited is a UK-licensed bank operating across three core business segments: Retail Banking, SME Lending, and Banking Services (BaaS). The bank is a wholly owned subsidiary of LHV Group, a listed financial services provider headquartered in Estonia. LHV Bank operates under a full UK banking licence granted in May 2023. The Bank supports over 200 fintech clients with embedded financial infrastructure, provides retail savings products via digital channels, and offers SME credit solutions across the UK. In line with its regulatory responsibilities and growth ambitions, LHV Bank is committed to maintaining a robust and proportionate financial crime control environment. Expanding our services, LHV Bank now provides personal banking solutions. Our offerings include current accounts with competitive interest rates, fixed-rate bonds for long-term savings, and debit cards. Customers can conveniently access these services through the LHV App, enabling secure account opening and management. Overview Reporting to the Director of Financial Crime Risk, this role sits within the Banking Services Business Risk Management function and is responsible for leading and overseeing Enhanced Due Diligence (EDD) activity across LHV’s Banking Services client portfolio. The successful candidate will oversee all aspects of new client onboarding and periodic EDD reviews, manage complex and ad-hoc escalations, and perform Quality Control (QC) reviews of EDD assessments. The role ensures that clients are subject to robust, risk-based review and that financial crime risks, risk factors, and red flags are appropriately identified, assessed, and clearly documented. Role Objectives This role is responsible for managing the financial crime risks associated with LHV’s Banking Services client base, which predominantly comprises UK and EEA-regulated non-bank financial institutions and fintechs. Key responsibilities include: Leading and conducting in-depth virtual and onsite assessme

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Company Description: Okta is the leading independent provider of enterprise identity. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 6,500 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. Over 7,950 organizations, including 20th Century Fox, JetBlue, Nordstrom, Slack, Teach for America and Twilio, trust Okta to help protect the identities of their workforces and customers Position Description: The Okta platform provides directory services, single sign-on, strong authentication, provisioning, workflow, and built in reporting. It runs in the cloud on a secure, reliable, extensively audited platform and integrates deeply with on premises applications, directories, and identity management systems. We are looking for an experienced Staff Software Engineer to work on our Onboarding and Lifecycle Management (LCM) Platform team with focus on enhancing and managing services for importing, syncing and provisioning identities and access policies i.e., users, groups, roles, entitlements, etc. These features allow customers the flexibility to link and enhance their business processes with Okta’s identity management product. This role is to build, design solutions, and maintain our platform for scale. The ideal candidate is someone who has experience building software systems to