Customer Onboarding Officer Jobs

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft Urban Solutions is the operator of six bikeshare systems across the country, including Capital Bikeshare , the DMV’s public bike share system. We’re looking for an Operations Specialist who wants to continue the micromobility revolution. As the Operations Specialist, you will support the General Manager of Capital Bikeshare developing and executing operational plans with a consistent eye towards service quality, operational excellence, continuous improvement, and the overall customer experience. You’ll roll up your sleeves for some hands-on problem solving, while also tackling big picture projects to improve the Capital Bikeshare system. If you share our vision for active transportation that empowers local communities, reduces our environmental footprint, and brings people together, then we’d love to meet you! Responsibilities: Ensure smooth daily field operations: create/refine playbooks and SOPs, oversee aspects of contractor relationship management, and perform occasional quality checks in field and depot Own end-to-end processes like invoicing and asset tracking to support the success of the business Audit performance of functional areas against SLAs, proactively identifying and escalating risks and inefficiencies Support the Capital Bikeshare team in maintaining relationships with our city partners and addressing market-specific operational issues or special projects Conduct deep-dive analysis to identify root causes of issues, using insights from field operations and data to collaborate with teams, implement solutions, and drive performance improvements Communicate clearly and confidently with stakeholders, clients, and vendors, tackling challenging conversations when necessary Manage shifting priorities effectively, adapting to dynamic needs while maintaining a positive,

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft Infrastructure builds the systems to ship stable, scalable, and efficient services. We're hiring a Senior Technical Program Manager to lead our AI transformation in developer productivity: rethinking how engineers at Lyft work with AI, from tooling and agentic workflows to the platforms that make them possible. This role blends program delivery with product sense: you'll own the roadmap for your area, set priorities, and act as the voice of the customer. Responsibilities: Lead Lyft's AI transformation in developer productivity: shape the strategy for how AI enhances engineering workflows, from adoption of tools like Cursor, Copilot, and Claude Code to building AI-native workflows and agentic tooling for engineers Own the roadmap: sequence the work, make the prioritization calls, and define what success looks like for AI-driven engineering productivity at Lyft Partner with engineering teams to build AI-native workflows that solve real developer pain, not just deploy tools for the sake of it Run programs end to end, from kickoff through delivery, coordinating across infrastructure, developer platforms, and engineering leadership Be the voice of the customer: partner with engineering teams across Lyft, surface their pain points, and feed that back into priorities and roadmaps Define success metrics and adoption goals, gather and document customer requirements, and make sure what ships actually solves the problem Partner with engineering and infrastructure leads to build plans, call out risks early, and keep stakeholders aligned Own program health: track milestones, surface blockers before they slip, and keep decision-makers in the loop Use your technical background to ask sharp questions and build plans the team believes in Share in the team's release oncall rotation Experience: 5+ years in Technic

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. We're scaling our Sales team with customer-focused Account Executives who will take ownership of their entire sales cycle, help to build our sales motion as we move up market, and distinguish Vanta as best-in-class to prospects in a burgeoning competitive landscape. Vanta is growing quickly, we're profitable, and we're continually outpacing our growth targets while maintaining very strong NPS scores. Our Sales team is leading the charge in exceeding our revenue goals and growing our market share as the industry leader in compliance and security. If this sounds like you, and you're excited to join a growing sales team, we'd love to hear from you. What you’ll do as an AE at Vanta: Identify high-potential business verticals to develop and execute outbound strategies to engage them with Vanta Turn our inbound demand into closed-new business and happy Vanta customers Manage our sales pipeline, improving and maturing our sales process and playbook Define and communicate the specific benefits of Vanta appropriate for each customer, including making sales materials and demos Collect insights from prospects for our product development process How to be successful in this role: Have had a full-cycle closing and quota-carrying role 4+ years, while consistently exceeding monthly and quarterly sales targets Have experience self sourcing pipeline by hunting/cold calling into SMB/Mid-Market prospects Be experienced in B2B SaaS, preferably in SMB and Mid-Market Be highly empathetic to customers, with a proven track record of long-term customer retention Possess the technical competency to understand Vanta’s software and build great relationshi

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Product Education team designs, develops, and launches learning experiences for Lyft customers in the in-app and web Learning Center. We partner with stakeholders across Lyft to make sure customers get accurate, timely information — from in-app safety features to tax season tips to five-star guidance — reaching hundreds of thousands of customers across the US and Canada. Our ~200 tutorials support 25M+ enrollments a year, and we work closely with the Learning Platform product and engineering teams to build the features that support customer learning at scale. We're looking for a Senior Education Content Producer to own visual asset creation and accuracy for the Learning Center. Most of your time will be spent on video editing and motion graphics. You’ll design, create and edit new videos, animations and images, and keep our existing library accurate as the underlying product is constantly evolving. You'll also need solid producer skills: pitching and managing external vendors/agencies, and running the occasional small-scale shoot. You'll work alongside our other Content Producer, who also owns asset creation and updates, and our Learning Experience Designers, who write and structure tutorial content. Together, you'll make sure every customer-facing tutorial looks and feels like Lyft, and stays that way as the product changes. Responsibilities: Visual Asset Creation & Accuracy Using the Adobe Creative Suite and Figma, edit and animate new video, motion graphics, and image assets from concept through final delivery Own the day-to-day health of our visual asset library: auditing, updating, and troubleshooting images, live-action video, UI walkthroughs, and animations across dozens of tutorials Track versioning closely as the underlying product changes, proactively catching and fixing

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a Senior Identity Security Engineer on Palantir's Identity Security team, you will own the security posture of the identity infrastructure that Palantirians, customers, and services rely on every day. The Identity Security team is responsible for all identity types at Palantir - workforce, customer, workload, and agentic - giving you the rare ability to architect, threat model, and drive security outcomes across the full identity surface. You will help shape the technical direction for identity security at Palantir, reduce standing access, lead identity threat modeling, and contribute to the next generation of identity primitives including agent identity, JIT-native governance, and unified policy enforcement across workforce and customer IAM. As part of Palantir's best-in-class Information Security organization, you will research, architect, and scale solutions that help Palantir stay ahead of a dynamic identity threat landscape.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The strongest enterprise and mid-market marketing doesn't lead with a product — it leads with the problem a buyer already has. A hospital administrator isn't looking for "Lyft Concierge"; they're looking to reduce missed appointments. An auto dealer principal isn't looking for a rideshare product; they're looking to keep loaner logistics from costing them revenue. We are in the process of revising our go-to-market for Lyft Business to organize around these audiences and their transportation problems, with Concierge, Lyft Pass, Business Profiles, and our Business Travel products positioned as the answer to a clearly named pain point by customer profile. We're hiring an Industry Marketing Manager to build that audience-first structure for our priority verticals, starting with Healthcare and Automotive , across both mid-market and enterprise segments. You'll own the vertical narrative and the content, demand generation strategy, and enablement that will drive marketing-attributable revenue. The primary function of this role is to build and lead vertical-specific go-to-market (GTM) motions for our mid-market and Enterprise business — bringing together vertical-specific content, demand generation, and sales enablement into a coherent, audience-first strategy. Responsibilities: Own vertical strategy and integrated programs Design and execute large, orchestrated tentpole programs for our priority verticals (no more than 2 per quarter) — multichannel activation spanning digital, live events, paid media, social, and press — that bring our value proposition and industry point of view to life for a defined buyer (e.g., hospital CFO, healthcare operations leader, dealer principal/service manager). Build and maintain a thought leadership agenda for each prioritized vertical: original research, proof p

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Data Science is at the heart of Lyft’s products and decision-making. Data Scientists at Lyft operate in dynamic environments, moving quickly to build the world’s best transportation solutions.We tackle a wide range of challenges - from shaping long-term business strategy with data, to making critical short-term decisions, to developing algorithms and models that power both internal systems and customer-facing products. Lyft Business builds products that help organizations move the people who matter most - employees, customers, patients, and guests - easily and efficiently. Our offerings include Business Travel, Lyft Pass, and Concierge (for healthcare and non-healthcare rides), enabling companies to manage transportation at scale through APIs, integrations (e.g., Concur, Expensify), and dedicated tools. These platforms power high-impact B2B use cases across corporate travel, healthcare access, customer experience, and community programs. We are seeking a Senior Data Scientist to lead technical initiatives across the entire Lyft Business product suite. In this role, you will shape the technical vision, define algorithmic roadmaps, and drive execution for data science projects that accelerate growth, improve operational efficiency, and deliver measurable value to our enterprise partners. You’ll collaborate closely with Product, Engineering, Design, and Go-to-Market teams to build production ML models, experimentation frameworks, and advanced analytics that inform strategy and power product innovation. This is a high-visibility, high-impact role with direct influence on Lyft’s enterprise offerings. The ideal candidate will bring deep expertise in algorithm development, machine learning, causal inference, and experimentation, alongside strong business acumen in B2B contexts and a proven track record of t

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a high-impact Professional Services Business Development Director to join our Professional Services Sales team. This role owns the end-to-end sales cycle for Smartsheet’s Services Portfolio and drives customer value by positioning Smartsheet as a strategic partner. We are seeking candidates who operate by: leading complex, multi-solution pursuits, influencing executive stakeholders, and applying value based selling to measurable business outcomes. You will report to the Director, Customer Outcomes and this is a remote eligible role. You Will: Own the services sales cycle: Lead pursuits from early qualification through signed Statement of Work (SOW), with or without AE/SE support Elevate conversations: Uplevel customer and account team discussions across the Customer Outcomes lifecycle to influence platform adoption, multi solution expansion, and long term value creation Drive value-led selling: Apply value frameworks (e.g., Smartsheet Value Selling, MEDDIC, Challenger) to uncover priorities, link them to Smartsheet solutions, and advise the customer through opportunity closed-won Engage executives: Develop trusted relationships with executive sponsors, procurement, and key decision makers to accelerate deal velocity and eliminate last mile friction Generate and progress pipeline: Maintain ~3× coverage by identifying whitespace, creating new opportunities, and advancing stalled pursuits with clear next steps and mutual action plans Forecast with discipline: Use Salesforce and Clari for precise pi

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role We are seeking a Senior Software Engineer to join a customer-facing product engineering team focused on developing advanced Command and Control (C2) and Agentic Autonomy Software for Autonomous Systems for use in operational and tactical missions. This role involves building, integrating, and deploying state-of-the-art software solutions that combine sensors, actuators, unmanned vehicles, and intelligent decision-making systems including self-hosted and commercial LLMs to enable users to employ and manage robotic and autonomous systems across a variety of mission sets. You will work alongside other experts in sensing, artificial intelligence, physics and simulations, user experience, and edge system engineering to build and deliver solutions that redefine complex military and civilian mission scenarios in the real world. As a part of this team, you will contribute directly to the development of cloud and edge software to command and control autonomous systems, including interfacing with onboard sensors (radar, cameras, RF, and other modalities) and real-time kinetic and non-kinetic systems for individual and swarms of systems. You will work alongside other experts in sensing, artificial intelligence, and systems engineering to shape solutions that redefine complex area defense scenarios.

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role We are seeking a Senior Software Engineer to join a customer-facing product engineering team focused on developing advanced Command and Control (C2) and Agentic Autonomy Software for Autonomous Systems for use in operational and tactical missions. This role involves building, integrating, and deploying state-of-the-art software solutions that combine sensors, actuators, unmanned vehicles, and intelligent decision-making systems including self-hosted and commercial LLMs to enable users to employ and manage robotic and autonomous systems across a variety of mission sets. You will work alongside other experts in sensing, artificial intelligence, physics and simulations, user experience, and edge system engineering to build and deliver solutions that redefine complex military and civilian mission scenarios in the real world. As a part of this team, you will contribute directly to the development of cloud and edge software to command and control autonomous systems, including interfacing with onboard sensors (radar, cameras, RF, and other modalities) and real-time kinetic and non-kinetic systems for individual and swarms of systems. You will work alongside other experts in sensing, artificial intelligence, and systems engineering to shape solutions that redefine complex area defense scenarios.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is seeking a Staff Design Program Manager for the Global Growth organization. Design Foundations is the infrastructure layer of Lyft's design organization — the systems, standards, and processes that every product team depends on. This role sits at the center of that work, owning program management across Product Design, UXR, Content Design, and AI tooling. Design Program Managers are strategic partners with design leads, leading and driving the design work forward everyday. You will work across teams to shepherd and manage the delivery of design and customer experiences to completion. You’re a strong strategic thinker, you can execute the small tasks well, and you take a creative approach to operational challenges. You’re savvy at connecting the dots, and being a trusted partner to cross functional peers at Lyft. You’ll be a leader within the design organization and an advocate for the Design+ team and the design process. Responsibilities: Own roadmap and execution for projects end-to-end Drive program management for the Global Growth design team Shape and document workflows and processes that make the team faster and more effective Partner with design, engineering, marketing, legal, and product to scope work, set timelines, and manage delivery Build and maintain visibility into project health, team utilization, and priorities for design leadership Lead planning and prioritization across cross-functional teams — balancing competing inputs without losing sight of the goal Facilitate design reviews, retros, and planning sessions Bring AI fluency to program management work — use tools like Figma, Jira, and AI assistants to accelerate your own workflow, and help the team adopt new tools effectively Experience: 7+ years in design program management, product design, or a relevant design industry role

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is seeking a Staff Design Program Manager for the Global Growth organization. Design Foundations is the infrastructure layer of Lyft's design organization — the systems, standards, and processes that every product team depends on. This role sits at the center of that work, owning program management across Product Design, UXR, Content Design, and AI tooling. Design Program Managers are strategic partners with design leads, leading and driving the design work forward everyday. You will work across teams to shepherd and manage the delivery of design and customer experiences to completion. You’re a strong strategic thinker, you can execute the small tasks well, and you take a creative approach to operational challenges. You’re savvy at connecting the dots, and being a trusted partner to cross functional peers at Lyft. You’ll be a leader within the design organization and an advocate for the Design+ team and the design process. Responsibilities: Own roadmap and execution for projects end-to-end Drive program management for the Global Growth design team Shape and document workflows and processes that make the team faster and more effective Partner with design, engineering, marketing, legal, and product to scope work, set timelines, and manage delivery Build and maintain visibility into project health, team utilization, and priorities for design leadership Lead planning and prioritization across cross-functional teams — balancing competing inputs without losing sight of the goal Facilitate design reviews, retros, and planning sessions Bring AI fluency to program management work — use tools like Figma, Jira, and AI assistants to accelerate your own workflow, and help the team adopt new tools effectively Experience: 7+ years in design program management, product design, or a relevant design industry role

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for an experienced individual contributor, Professional Services Business Development Director to join the Professional Services Sales team. As a Client Services Director, you will have a professional services bookings target, responsible for selling Smartsheet’s portfolio of PS offerings to help accelerate customer’s adoption of the Smartsheet platform across a variety of intelligent work management solutions. You will be a sales overlay across two Enterprise Sales teams made up of approximately 10-15 territories in the EMEA region. You will manage the end-to-end sales process of services-only opportunities and collaborate closely with Account Executives on solution sales opportunities involving software licensing and services. This role reports to the Director of Professional Services Sales and Customer Outcomes in the EMEA region. You Will: Understand Smartsheet’s evolving portfolio of professional services offerings and capabilities and how these map to different Solution use cases and Customer / Team maturity levels Create services-specific territory plans outlining priority accounts, big bets, and stakeholder relationship maps that will contribute into Account Executives’ overall account and territory plans Accurately forecast professional services monthly and quarterly bookings for your aligned territories Diligently manage pipeline hygiene in Salesforce and Clari, ensuring opportunity stage, value, close date, MEDDIC fields, and next steps notes Develop new business and fol

Experienced Field Service Representative Company: Boeing Aerospace Operations Boeing Global Services (BGS) is seeking an Experienced Field Service Representative for technical field support of the CH47 Heavy Lift aircraft. A successful candidate is technically proficient and has good relationship skills and an ability to coach others in maintaining the CH47 helicopter. This position may be located at various global locations. The position will initially start in Groton, CT for training and eventually transition to an assignment as dictated by contract requirements. You are applying for a Field Operations position where our employees must be willing and able (potentially short-notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers. Field Operations employees may be required to relocate to another Field Operations location based on customer needs and/or management requirements. Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD contingency operation. Employees associated with these specific contracts must be able to pass military contractor health standards for deployment. Position Responsibilities: Perform troubleshooting procedures for multiple systems Provide customer focused technical field support of CH47 aircraft for Boeing's customers on a global scale<

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Drive the hardware engineering lifecycle for Everpure’s Hyperscale Line of Business, shaping high-performance, energy-efficient storage architectures tailored directly to hyperscale partners . You will serve as the technical lead bridging customer requirements and internal engineering execution, ensuring custom hardware solutions meet exacting performance and total cost of ownership (TCO) benchmarks . Working closely with cross-functional teams in validation, diagnostics, manufacturing test, and operations, you will lead hardware qualification projects, solve critical escalations, and advance system robustness . This role gives you direct ownership over the hardware that powers next-generation, large-scale data infrastructure . WHAT YOU'LL DO Lead Hardware Qualification & System Hardening: Plan, execute, and automate comprehensive x86 hardware validation cycles—including electrical, signal integrity, and protocol testing—to guarantee system reliability for enterprise hyperscale deployments . Drive Cross-Functional Production Readiness: Partner with operations, manufacturing test, and software diagnostic teams to transition custom storage subsystems into full-scale production, establishing clear test coverage and automated validation workflows . Resolve High-Impact Technical Escalations: Perform root-cause analysis on complex hardware failures and field escalations, using advanced tools like high-speed o