Customer Performance Lead Jobs

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We embed deeply with users to solve high-leverage problems. We move quickly from prototype to deployment and surface patterns that shape the platform. We operate at the intersection of customer delivery and core development. We work closely with Product, Research, and Go-To-Market (GTM). About the role Forward Deployed Engineers lead complex deployments of frontier models in production. You will embed with customers where model performance matters, delivery is urgent, and ambiguity is the default. You will use this to map their problems,You will use this to map their problems, structure delivery, and ship fast. You will scope, sequence, and build full-stack solutions that create measurable value. You will also drive clarity across internal and external teams. You will identify reusable patterns and share field signal that influences the roadmap. Success in this role means owning the delivery state across workstreams. You will hold the bar on quality and pace and help OpenAI learn through execution. This role is based in Abu Dhabi. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required. In this role you will Own technical delivery across multiple deployments from first prototype to stable production Build full-stack systems that deliver customer value and sharpen how we learn Embed closely with customer teams, understand their needs, and guide adoption of what you build Scope work, sequence delivery, and remove blockers early Make trade-offs between scope, speed, and quality; adjust plans to protect delivery Contribute directly in the code when progress or clarity depends on it Codify working patterns into tools, playbooks, or building blocks that others can use Share field feedback that helps Research and Product understand where the models succeed and where they c

About the Team OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. In support of that mission, the Ads Solutions team partners closely with advertisers, agencies, and strategic partners to help businesses unlock value through AI-powered advertising solutions while maintaining strong standards for user trust, platform integrity, and responsible innovation. As OpenAI’s advertising business continues to scale globally, the APAC Ads Solutions team plays a critical role in driving revenue growth, building strategic advertiser relationships, and shaping the future of advertising products across some of the world's most dynamic markets. About the Role We are seeking a Regional Manager, Ads Solutions (APAC) to lead and scale OpenAI’s advertising business across Asia-Pacific. Based in Singapore, you will oversee a distributed team of Client Partners and Customer Success Managers supporting advertisers across the region. Our ads products are currently live in Australia and New Zealand with launches in Japan and South Korea scheduled for June. Expansion into other APAC markets will continue on an ongoing basis and this leader will play a key role in shaping that strategy and execution. This is a highly strategic leadership role responsible for driving regional revenue growth, building and developing high-performing teams, and establishing OpenAI as a trusted partner to advertisers throughout APAC. You will own regional commercial performance while partnering closely with Product, Engineering, Marketing, Operations, and Policy teams to ensure customer feedback influences product development and market strategy. The ideal candidate combines strong people leadership, commercial acumen, operational rigor, and a passion for building businesses in fast-moving environments. You are equally comfortable coaching teams, engaging with senior executives, navigating complex market dynamics, and helping shape the long-term strategy for OpenAI’s Ads b

Job Description: Data Scientist, B2B Demand Generation, Growth & Measurement About the Role We are hiring a Data Scientist to lead measurement, experimentation, and decision science for B2B marketing demand generation. You will help us understand which marketing investments create incremental demand, qualified pipeline, and revenue and how to scale them efficiently. Our mandate is to build a rigorous, full-funnel view of how B2B marketing creates demand and moves prospects from awareness and engagement to qualified opportunities, closed-won revenue, and expansion. You will shape how we measure marketing impact and influence across channels, campaigns, audiences, and account segments. In this role, you will partner closely with B2B Marketing, Demand Generation, Growth, Sales, RevOps, Finance to connect marketing activity to qualified pipeline, customer acquisition, and efficient revenue growth. What You’ll Do Define north-star, leading, and guardrail metrics for B2B demand generation, including account engagement, qualified leads and opportunities, sourced and influenced pipeline, conversion rates, pipeline velocity, and incremental ARR. Design and execute measurement and experimentation strategies across channels and campaigns, using randomized tests, audience or geographic holdouts, lift studies, quasi-experimental methods, and other causal approaches suited to long B2B sales cycles. Analyze channel, audience, campaign, creative, content, landing-page, and account-segment performance to identify the drivers of qualified demand, funnel conversion, pipeline quality, and incremental revenue. Partner with Marketing, Sales, RevOps, Finance, Product, and Engineering to improve instrumentation, campaign taxonomy, CRM data quality, lead-to-account matching, and the operating cadence for acting on measurement insights. Build AI-native measurement and decision-support workflows, using LLMs and agents to synthesize campaign performance, surface growth opportunities, and h

About the Team The Consumer Products team at OpenAI brings groundbreaking AI technology to life through world-class hardware. Our Operations group ensures that every product moves seamlessly from concept to customer — integrating supply chain strategy, manufacturing operations, and quality systems to enable rapid, reliable, and scalable production. We partner closely with engineering, design, and manufacturing teams around the world to deliver exceptional products at launch and beyond. About the Role As an Operations Manager, you will own the execution and strategy that transforms early product concepts into high-quality, manufacturable consumer devices. You’ll lead cross-functional planning, manage vendor relationships, and ensure supply, cost, and schedule alignment across fast-moving hardware programs. This role is based in Singapore. We follow a hybrid model (four days per week in the office) and offer relocation support for new employees. Occasional travel to supplier and manufacturing sites is expected. In this role, you will: Develop and execute operations strategies that bridge product design and large-scale manufacturing. Drive build readiness and production planning from prototype through mass production. Partner with global suppliers to ensure materials, tooling, and capacity meet program goals. Collaborate with hardware, quality, and supply chain teams to establish and maintain robust operational systems. Track cost, yield, and schedule performance to ensure efficient and predictable product delivery. Build scalable processes that support rapid iteration and future product launches. You might thrive in this role if you: Have 6+ years of experience in hardware operations, manufacturing, or supply chain for consumer electronics or similar industries. Have successfully taken at least one product from concept through mass production. Are fluent in NPI processes, contract manufacturing dynamics, and global operations management. Bring strong analytical and co

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. We are seeking a highly skilled AI Software Engineer to participate in the development of enterprise-grade AI and Generative AI solutions. This role blends deep software engineering expertise with cutting-edge AI/Generative/Agentic capabilities, focusing on building scalable, secure, and high-performance systems that leverage LLMs, agentic workflows, and retrieval-augmented generation (RAG). You will collaborate across engineering, data science, and product teams to deliver innovative solutions that transform business operations and customer experiences. If you thrive in fast-paced environments, are passionate about AI, and have a track record of delivering impactful software, we want to hear from you.

About the Role: We are seeking a Business Operations Manager to drive end-to-end operations for our Telecom Value-Added Services (VAS) business. The role will be responsible for ensuring seamless execution of telecom operations, managing operator relationships, coordinating with cross-functional teams, and driving operational excellence across business initiatives. Key Responsibilities: - Own and manage end-to-end business operations for Telecom VAS products and services. - Act as the primary point of contact for telecom operator partners and ensure smooth execution of day-to-day operations. - Build and maintain strong relationships with key stakeholders across telecom operators and internal teams. - Monitor operational performance, identify issues proactively, and drive timely resolution. - Coordinate with Product, Technology, Content, Finance, and other cross-functional teams to ensure seamless service delivery. - Manage operator onboarding, service launches, and ongoing operational requirements. - Track business KPIs, prepare operational reports, and provide actionable insights to leadership. - Drive process improvements to enhance operational efficiency and customer experience. - Ensure adherence to SLAs, governance frameworks, and business commitments. - Support revenue growth initiatives by working closely with business and partnership teams. Qualifications & Experience: - Bachelor's degree in Business, Engineering, Telecommunications, or a related field. - 7+ years of overall experience with at least 3 years of relevant experience in Telecom VAS, Telecom Operations, Business Operations, or Account Management. - Proven experience in managing telecom operator relationships and business operations. - Strong understanding of Telecom Value-Added Services (CRBT, Digital Content, Subscription Services, or related telecom products). - Experience working with multiple stakeholders in a fast-paced business environment. Required Skills: - Business Operations Man

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Platform Engineer An individual contributor who will serve as a hands-on technical member of the SMAI Platform Engineering team. In this role, you will help build, operate, and maintain the platforms that power Micron's analytics and AI workloads. You will contribute to platform reliability and scalability through day-to-day engineering, collaborative problem solving, and close partnership with solution architects, project teams, and multi-functional partners. Responsibilities: Collaborate with global platform teams, customers, partners, and vendors to deliver effective technical solutions. Know the latest platform roadmaps, emerging technologies, and new service offerings; evaluate and recommend adoption opportunities. Partner with solution architects to design, implement, and optimize solutions across IaaS, PaaS, SaaS, and Infrastructure as Code (Terraform). Document findings, operational procedures, guidelines, and reusable patterns while providing feedback to vendors and internal teams. Deliver high-quality platform support by managing customer requests, maintaining service standards, and implementing controlled platform adjustments. Monitor platform performance, observability, costs, and resource utilization to identify optimization opportunities and improve reliability. Collaborate with multi-functional teams to ensure seamless operations, scalable architectures, and automation, including AI-driven business solutions. Implement and m

Job Title Demand Planner, Supply Chain, Personal Health (Stamford CT) Job Description 589964 Demand Planner, Supply Chain, Personal Health (Stamford, CT) As a Demand Planner, Supply Chain, Personal Health, you will lead the development and execution of the demand planning process, leveraging data, market insights, and cross-functional collaboration to improve forecast accuracy, optimize inventory, and support strategic business decisions. Your role: Lead and optimize the end-to-end demand planning process, developing accurate and timely forecasts that incorporate market dynamics, consumer trends, customer insights, and business objectives across assigned product categories. Partner closely with sales, marketing, supply chain, and other cross-functional teams to drive consensus demand planning, align supply and demand, and ensure demand plans are updated in support of business planning cycles and strategic decision-making. Develop and refine demand planning models, tools, and analytical frameworks, leveraging advanced analytics and machine learning to improve forecast accuracy, anticipate demand fluctuations, and optimize inventory management. Analyze internal and external data and key performance indicator trends to identify risks, supply chain disruptions, and process improvement opportunities; develop and implement solutions that improve operational efficiency and customer satisfaction. Drive continuous improvement across the demand planning function by implementing demand planning systems and emerging technologies, establishing best practices, and supporting talent management activities including selection, performance management, career development, and day-to-day operational leadership. You're the right fit if: You’ve acquired 3+ years of experience with a Bachelor’s degree or 1&#4

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. This Notice is provided as a result of the filing of applications for permanent alien labor certification for the positions noted below. Any person may provide documentary evidence bearing on an application to the Certifying Officer, U.S. Department of Labor, Employment and Training Administration, Office of Foreign Labor Certification, 200 Constitution Avenue NW, Room N–5311, Washington, DC 20210. Employer: Micron Technology, Inc. Job Title: Firmware Engineer Job Requisition: JR42883 Job Location: Longmont, Colorado Job Type: Full Time Rate of Pay: $100,000 to $254,000 Duties: Develop high-performance controller firmware for innovative volatile and non-volatile memory systems. Assist in evaluating, designing, building, bench testing, debugging, and failure analyzing firmware for new high-performance memory controllers and Solid State Drives that will increase performance, while reducing power, latency and SoC (System on Chip) complexity for the target markets. Work closely with system test engineers, system failure analysis engineers, firmware engineers, firmware test engineers, system hardware design engineers, product engineers, memory design engineers, firmware tools developers, and production engineers to solve cross-functional product development issues. Validate customer requirements and perform failure analysis on FW related issues. Develop structure

NVIDIA’s invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing. More recently, GPU deep learning ignited modern deep learning — the next era of computing — with the GPU acting as the brain of computers, robots, and self-driving cars that can perceive and understand the world. Today, we are increasingly known as “the AI computing company.” We're looking to grow our company and establish teams with the most thoughtful people in the world. NVIDIA GH200 superchip provides performance and productivity required for strong scaling for HPC and generative AI workload. Scale out is inherent to design of this massive superchip. We are looking for expert engineers to come and help design rack level solutions for next generation scaling AI supercomputing platforms. We are looking for a strong technical architect to own end to end manageability architecture for these products in data centers. You will work with various component leads internally and externally, drive customer use cases, align architecture with customer requirements and release best products to market. Join us at the forefront of technological advancement. What you’ll be doing: Drive server management for large clusters and data centers deploying GPUs and Grace solution from Nvidia. Work with data center architects and cloud customers to narrow down on requirements for implementation to ensure speed of light product development. Work with internal teams to make sure requirements are designed and implemented in right way with each firmware and software module Collaborate with other leads to design & build data center health management workflow. Drive reliability and optimization in firmware architecture from a data center view point. Work closely with cluster bring up team and resolve is

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. We are looking for a Manager, Digital Sales to build and lead this new commercial motion from our Phoenix office. This is a builder role. You will lead a team of Digital Sales Advisors responsible for converting high-intent small business customers while also helping design and continuously improve the system around them—including customer signals, routing, sales plays, workflows, automation, experimentation, and feedback into our Self-Service experience. You will be accountable for revenue and conversion, but this role is broader than managing a sales number. You will constantly evaluate why customers need human help, which interventions improve outcomes, what our Advisors should do differently, and which interactions we can eventually eliminate through better product experiences, signals, or automation. The right leader combines strong commercial judgment with systems thinking. You are equally comfortable coaching a seller through a customer conversation, analyzing funnel performance, designing an experiment, and partnering with Product or GTM Engineering to improve how customers buy Justworks. Your Success Profile What You Will Work

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Contracts Manager, Commercial (EMEA), you’ll help keep GitLab’s commercial contracting moving by managing a varied pipeline of customer agreements, from established contracting work to more involved and complex negotiations. You’ll work closely with sales and internal teams to keep deals on track while protecting GitLab’s interests. You’ll be part of the team that helps GitLab do business every day, bringing pace, precision, and good judgment to a broad range of commercial legal work. In this hands-on role, you’ll keep the day-to-day contracting work moving while also contributing to various s

NVIDIA Architecture Modeling group is looking for Architects, Functional Modeling Engineers, and Simulation experts to join various architecture efforts across GPU/ SOC Architecture teams. A key part of NVIDIA's strength is to innovate in parallel computing fields, delivering the highest performance in the world for high-performance computing. We are constantly looking for ways to improve our SoC and Systems architecture and maintain our leadership. In this position, you will be working with other world-class architects on modeling, analysis and validation of chip & system architectures and features that advance the state of art in performance and efficiency. What you'll be doing: Modeling and analysis of SoC & Systems algorithms and features, across datacenter, automotive, and client products Build and deliver platforms for SOC's that enable left shift for the SW teams aligned with project milestones Work closely with the SOC architects and guide modeling teams to deliver high-quality functional models that involve SOC+GPU use cases Collaborate with our EDA partners to align on customer-facing technologies Develop tests, test plans, and testing infrastructure for new architectures/features and code coverage analysis and reporting Ensure alignment between the various modeling teams at NVIDIA, GPU modeling teams, and modeling teams overseas What we need to see: Master’s or PhD in Computer Science, Electrical Engineering, Computer Engineering, or a related relevant field (or equivalent experience) with 5+ years of relevant work experience. Strong programming ability: C++, C along with a good understanding of build systems (CMAKE, make) , toolchains (GCC, MSVC) and libraries (STL, BOOST) Computer Architecture background with experience in modelling wit

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Analyst, Account Management About Arcus Arcus' leading Payments Platform enables businesses to launch and scale innovative payment experiences across Latin America. As part of Mastercard's Commercial & New Payment Flows (CNPF) organization, Arcus is helping modernize how businesses and consumers move money through digital payment solutions in Mexico and across the region. Overview The Analyst, Account Management will support the growth, retention, and success of Arcus' client portfolio by providing analytical, operational, and relationship management support. Working closely with clients and internal stakeholders, this role helps drive client satisfaction, business growth, and operational excellence. In This Role You Will Support the management and growth of strategic client relationships. Build and maintain relationships with business, product, operational, and technical stakeholders. Analyze client performance, transaction trends, and key business metrics. Develop reports, dashboards, and client-facing presentations. Identify opportunities for account growth and product adoption. Coordinate with Product, Operations, Technology, Finance, and Customer Support teams to address client needs. Support onboarding, implementations, and ongoing client initiatives. Maint

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Senior Manager, Marketing Operations and Strategy is responsible for ensuring marketing efforts are efficient, data-driven, and aligned with business goals through process optimization, technology management, and strategic planning. Key duties include managing budget and org health, leading org-wide annual planning process, managing quarterly reporting (QBRs), overseeing campaign execution and budget, and providing overall operations support to the marketing leadership team. Responsibilities: Strategic planning: Developing and implementing marketing strategies and plans to achieve business objectives, improve brand awareness, and build customer loyalty. Technology management: Evaluating, implementing, and managing the marketing technology stack (e.g., CRM, marketing automation platforms, CMS) and ensuring the team can effectively use these tools. Process optimization: Designing, streamlining, and refining marketing processes to improve productivity, efficiency, and cross-team collaboration. Budget management: Developing, managing, and monitoring the marketing budget, including tracking budget vs forecast, and providing financial reports to management in partnership with Finance. Data analysis and reporting: Working with Analytics to analyze marketing campaign performance data, generating reports for stakeholders, and providing data-driven insights and recommendations for improvement. Collaboration: Acting as a liaison between marketing and other departments to ensure alignment on goals and efforts. Building rapport with the Chief of Staff community and working with on cross-company initiatives and planning. Team support: Training and supporting marketing staff, and providing internal support and training on marketing platforms. Experience: 7+ years of experience in operations or