Customer Programs Manager Jobs

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Workplace team’s mission is to create and support work environments that are welcoming, comfortable, and intuitive. These spaces are designed to promote collaboration, well-being, and productivity while adhering to the rigorous safety, security, and confidentiality standards required of a financial services company. The Workplace Experience team comprises operations, hospitality-focused and financially responsible professionals who directly shape the daily experiences of Stripes, visitors, and candidates across 20+ global office locations. This geographically dispersed team oversees facilities management, daily operations, and programs, including a culinary team dedicated to preparing nutritious meals. What you’ll do We're looking for a strategic leader and experienced workplace manager with a high EQ who's enthusiastic about, and has a driving need to deliver, the best possible workplace experience for Stripes. You will be a key member of our Experience team and responsible for ensuring that workplace operations, experiences, facilities, and programs run smoothly at our Bengaluru office. As a business partner, you have a deep understanding of the needs, experiences, and day-to-day realities of Stripes at your location and build strong relationships not only with site leads but also with cross-functional partners across the organization. This role requires a high level of expertise and operational oversight—from understanding how the bui

The Global Safety & Security Team falls under the Operations Team that runs many day-to-day operational functions that help keep our employees safe, happy and productive. We work closely with leadership and employees to ensure that Datadog continues to scale rapidly, yet smoothly and remains a fantastic place to work. We’re seeking an experienced team member to join our growing global team and play a critical role in keeping Datadogs and its assets safe and secure. You will work directly with the Global Head of Global Safety & Security and cross-functional teams to support safety and security operations across the enterprise. Ideal candidates will be passionate about leadership, security operations, building programs, workplace health and safety, project management, customer service and collaboration. This position is based in our Sydney or Singapore office and will require domestic and international travel. The role will focus particularly on developing our safety compliance, security program development and maturity, incident, investigations and crisis management programs. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage day-to-day global safety and security operations for Datadog’s regional offices in APAC, including its co-working locations and assist with global safety and security initiatives. Providing ad-hoc coverage for the EMEA and AMER region may be required at the discretion of the Global Head of Global Safety & Security. Oversee a variety of responsibilities, including investigations, health and safety compliance, security risk management, travel safety, event security, budgeting, crisis management, emergency response, property loss management and global safety and security system management. Enforce Datadog’s s

The Global Safety & Security Team falls under the Operations Team that runs many day-to-day operational functions that help keep our employees safe, happy and productive. We work closely with leadership and employees to ensure that Datadog continues to scale rapidly, yet smoothly and remains a fantastic place to work. We’re seeking an experienced team member to join our growing global team and play a critical role in keeping Datadogs and its assets safe and secure. You will work directly with the Global Head of Global Safety & Security and cross-functional teams to support safety and security operations across the enterprise. Ideal candidates will be passionate about leadership, security operations, building programs, workplace health and safety, project management, customer service and collaboration. This position is based in our Sydney or Singapore office and will require domestic and international travel. The role will focus particularly on developing our safety compliance, security program development and maturity, incident, investigations and crisis management programs. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Manage day-to-day global safety and security operations for Datadog’s regional offices in APAC, including its co-working locations and assist with global safety and security initiatives. Providing ad-hoc coverage for the EMEA and AMER region may be required at the discretion of the Global Head of Global Safety & Security. Oversee a variety of responsibilities, including investigations, health and safety compliance, security risk management, travel safety, event security, budgeting, crisis management, emergency response, property loss management and global safety and security system management. Enforce Datadog’s s

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Workplace team’s mission is to create and support work environments that are welcoming, comfortable, and intuitive. These spaces are designed to promote collaboration, well-being, and productivity while adhering to the rigorous safety, security, and confidentiality standards required of a financial services company. The Workplace Experience team comprises operations, hospitality-focused and financially responsible professionals who directly shape the daily experiences of Stripes, visitors, and candidates across 20+ global office locations. This geographically dispersed team oversees facilities management, daily operations, and programs, including a culinary team dedicated to preparing nutritious meals. What you’ll do We're looking for a strategic leader and experienced workplace manager with a high EQ who's enthusiastic about, and has a driving need to deliver, the best possible workplace experience for Stripes. You will be a key member of our Experience team and responsible for ensuring that workplace operations, experiences, facilities, and programs run smoothly at our Dublin office. As a business partner, you have a deep understanding of the needs, experiences, and day-to-day realities of Stripes at your location and build strong relationships not only with site leads but also with cross-functional partners across the organization. This role requires a high level of expertise and operational oversight—from understanding how the buildi

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. We are seeking a hardworking Technical Training Manager for Customer Service Department to lead design and delivery of technical training programs. This role will involve designing, developing, and delivering training programs for RIDE’s electric vehicle lineup to include operators, maintenance personnel, and other stakeholders. JOB DESCRIPTION RESPONSIBILITIES: Conduct individual and team skills gap analyses. Develop technical training courses for all levels (beginner, intermediate and advanced), training programs and materials including outlines, text, handouts, hands on exercises and training evaluations. Coordinate product-related training, including presentations of new features and simulation activities in a demo environment Oversee implementation of LMS including vendor selection and deployment. Ensure all new hires undergo essential technical training and ongoing training certification. Establishes processes to monitor results of training participants and collect feedback on training instructors to determine effectiveness and identify areas for improvement. Schedule in-house educational sessions. Measure improvements in employees’ job performance at the end of each course. Gather feedback from trainees and instructors and recommend suggestions to the learning process. Acting as the main point of communication regarding training and requirements between customers and Customer Service Department. Provide leadership and guidance to team members to keep them motivated and help them achieve individual and team-based performance goals. Delegate work assignments effectively to trainers and writers to meet set goals. Manage all customer queries regarding training and resolve issues in coordination with the relevant departme

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Description As a Global Facilities Senior Program Manager, you will work closely with all the major functional organizations within Global Facilities, & with the world-wide site Facilities, FE Strategic Program (FE PMO) team and other major corporate organizations to drive systems projects/programs from initiation to completion. These projects/programs are critical to the success of Facilities and the overall network. Lead and orchestrate cross‑functional program and portfolio execution by partnering with Global and Site Facilities, PMO, IT, system owners, and developers to design, standardize, and deploy global reports, enterprise programs, and scalable business processes for a geographically distributed, multicultural organization. Establish and enforce PMO governance frameworks across projects, programs, and portfolios, including prioritization, intake, roadmap planning, dependency management, and change control—while continuously re‑aligning execution priorities to evolving business needs and strategic direction. Define, implement, and sustain enterprise performance management practices by partnering with metrics owners and systems teams to design, publish, and govern routine and ad‑hoc dashboards and re

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Position Summary The Facilities Manager is responsible for the strategic leadership, operational management, and engineering oversight of all facility-related functions to ensure safe, reliable, compliant, and cost-effective operations. This role leads facility operations, infrastructure maintenance, engineering systems, security, energy management, capital projects, and workplace services while supporting business continuity and operational excellence initiatives. The Facilities Manager serves as a key partner to site leadership, Global Facilities, EHS, Quality, and external service providers to maintain a world-class work environment that supports business objectives. Key Responsibilities Facilities Operations & Engineering Provide leadership, direction, and oversight for all Facilities, Engineering, Security, Maintenance, and Site Services activities. Manage the day-to-day operation, maintenance, and reliability of building infrastructure and critical utility systems. Oversee engineering and facilities programs, including HVAC, electrical distribution, chilled water, compressed air, process g

About the Team DoorDash for Business provides meals solutions to companies, but we aren’t stopping there. Our mission is to become a premier benefits partner for executives, employees and administrators across the globe, leveraging the DoorDash platform to deliver industry-leading selection, quality, and customer service to every business customer, for every business use case. We are building an entrepreneurial, customer-obsessed, and fast moving team to create the right products and services for the future of work. About the Role As a Senior Manager, Strategy & Operations (Audience Growth & Product Strategy) , you will play a critical role in shaping how DoorDash for Business grows its customer base, expands platform adoption, and identifies new product opportunities that can accelerate the business. As a senior leader on the team, you will set strategy across both the businesses we sell to and the employees and administrators who use our product, and you will lead a high-performing team to deliver it. You will own the strategy for growing our audience of companies and the employees within them, including how we identify, prioritize, acquire, activate, and expand across key customer segments, personas, industries, and use cases in a B2B2C model. You will also own product growth strategy for our core platform, helping define how we increase adoption, engagement, retention, and customer value across existing products, including through CRM and lifecycle programs and in-app merchandising. In addition, you will help identify and evaluate net-new product opportunities that can unlock future growth. This includes sizing opportunities, understanding customer pain points, validating demand, shaping early GTM strategy, and partnering with Product, Marketing, Sales, Customer Success, Analytics, and Finance to determine where DoorDash for Business should invest. A core part of this role will be owning the voice of the customer . You will create structured feedba

We are a Canadian leader in digital automotive solutions. With well-known brands such as AutoTrader.ca (AutoHebdo.net), AutoSync, Dealertrack Canada and CMS , we are driving digital innovation in the automotive industry – now reaching over 25 million Canadians every month. As part of AutoScout24 group, Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond. Learn more at tradercorporation.com. Join us on our journey as we bring together the best of Europe and North America to shape the future of automotive retail. Role - Bilingual Regional Sales Manager (EN/FR) Location - Etobicoke, Ontario The Regional Manager, Inside Sales is responsible for leading the Inside Sales team to meet and exceed all assigned targets. Focus must be placed on high levels of customer service, the protection of existing revenue, customer acquisition, and proactively anticipating market trends and impacts via all sources. This is achieved through ongoing and frequent coaching and development of all team members. This position must lead by example and initiate and support all new advertising programs for Trader Corporation. The Regional Sales Manager must also ensure timely co-ordination and distribution of daily sales tools and KPI’s, including: Weekly Sales Planners and Sales funnel, Key Accounts, daily sales updates, outbound calling updates, and individual variance to budget. Hands-on daily interaction with all representatives is required to ensure value prop selling process is used with every client. Key Areas of Responsibility Revenue Growth: Execute Channel vision, strategies and initiatives to support the achievement of all assigned team targets through profitable and sustainable revenue growth. Strategically leads the team in delivering professional and superior customer service/information to all outbound and on-line customers regarding products and services by developing effective sales and service strategies.&n

About the Team The Support Quality team’s vision is to “Provide teammates, team leads, and AI Agents with actionable feedback on 100% of cases so they can get 1% better every day. Deliver actionable business insight to wider S&O to help improve business policy and processes / Product teams to increase our customer experience.” About the Role You will report to the Director, Teammate Enablement, in our Customer Experience organization. The Teammate Enablement Team is responsible for ensuring that our Teammates have the resources (tooling, quality measurements, and knowledge base) and training to effectively and empathetically support DoorDash’s customers. Where opportunities are identified, we drive feedback to our business partners in order to empower Teammates to be 1% better every day for our customers. The team’s primary role will be to: i) build automated QA metrics that have high coverage, precision, and low false-positive rates; ii) support all manual QA efforts, including incubation and scale-up of new measurements; iii) deliver actionable insights to our partner teams to help improve the processes and policies on our support experience, as well as insights for our vendors to drive better agent performance management; and iv) manage our QA tech providers to ensure they deliver against our ambitious roadmap. This is a leadership role, with the expectation of managing the priorities of a small team while remaining accountable to key initiatives oneself. You’re excited about this opportunity because you will… Lead a small team centered around identifying and fixing top opportunities in our quality assurance programs that support customer service at DoorDash. Design, launch, and evolve our conversational intelligence program, utilizing AI technology to monitor, measure, and drive continuous improvements in our customer service interactions. Drive the strategy of our quality assurance program, identifying the right strategies to balance manual quality assuranc

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Platform Sales team is a highly consultative, enterprise sales team that is responsible for some of Stripe’s largest and fastest growing partners. Stripe helps software platforms offer more value to their customers by embedding Stripe’s powerful payments technology into their solution. As a Platform Sales Manager, you will play a critical role on our go-to-market leadership bench-- leading a team of AEs to make payments-as-a-service a competitive advantage for high-growth organizations. What you’ll do Drive sales growth through successful leadership, organizational planning, customer service and outstanding execution Oversee the expansion of Stripe’s footprint with global saas platforms Make hiring decisions, honing our ideal candidate profile and onboarding strategy Create structure and focus for GTM ideas and product sales campaigns that the product team is exploring. Drive execution and measurement. Analyze results and make recommendations for action in a timely manner. Define key sales support mechanisms, processes, and programs to meet the rapid growth of the business and achieve revenue attainment and market development objectives Build a world-class organization and write the playbook for the era of monetizing payments on platform Responsibilities Lead a team of sophisticated Existing Business, Platform AEs focused on expanding our global footprint with enterprise SaaS platforms Drive deal strategy and partner across the

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. Description As a Global Facilities Senior Program Manager, you will work closely with all the major functional organizations within Global Facilities, & with the world-wide site Facilities, FE Strategic Program (FE PMO) team and other major corporate organizations to drive systems projects/programs from initiation to completion. These projects/programs are critical to the success of Facilities and the overall network. Lead and orchestrate cross‑functional program and portfolio execution by partnering with Global and Site Facilities, PMO, IT, system owners, and developers to design, standardize, and deploy global reports, enterprise programs, and scalable business processes for a geographically distributed, multicultural organization. Establish and enforce PMO governance frameworks across projects, programs, and portfolios, including prioritization, intake, roadmap planning, dependency management, and change control—while continuously re‑aligning execution priorities to evolving business needs and strategic direction. Define, implement, and sustain enterprise performance management practices by partnering with metrics owners and systems teams to design, publish, and govern routine and ad‑hoc dashboards and re

ABOUT THE BRAND: Callaway Golf Company is a premium golf equipment, gear and apparel company with a portfolio of global brands, including Callaway Golf, Odyssey, TravisMathew, and OGIO. Through an unwavering commitment to innovation and premium craftsmanship, Callaway designs, manufactures, and sells high-performance golf clubs, golf balls, apparel, bags, and other accessories—setting the standard for performance in the game of golf. Our Mission: To create demonstrably superior and pleasingly different products powered by innovative technology and premium craftsmanship enabling golfers of all abilities to play their best and find more joy in the game. Our company is a blend of experience and diverse backgrounds, and together we look to leave the past behind while moving the game forward. For more information, please visit https://www.callawaygolf.com ROLES AND RESPONSIBILITIES Drive revenue growth by identifying and enabling new programs, offerings, and fulfillment solutions, while defining and implementing the order management processes required to support new business initiatives, products, and operational capabilities. Responsible for building tools to support accurate reporting of the order book and financial reporting to identify gaps between monthly targets and plans. Monitor daily order deliveries and work directly with the Distribution Center and/or Production Managers on shipping and sales related issues. Communication and process coordination of deliveries and shipments to ensure order fulfillment within customer, sales, and company requirements are met. Develop, review, report and act on appropriate metrics associated with Sales

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Technical Assistant Manager - Job Description Position Overview The Technical Facility Assistant Manager supports the day-to-day operations and maintenance of commercial real estate facilities, ensuring optimal building performance, tenant satisfaction, and asset value preservation. Key Responsibilities Operations Management - Assist in overseeing daily facility operations including HVAC, electrical, plumbing, and life safety systems - Support preventive maintenance programs and vendor management - Coordinate with building engineers and maintenance staff - Monitor building automation systems (BAS) and energy management systems Technical Support - Conduct regular building inspections and equipment assessments - Troubleshoot mechanical, electrical, and plumbing issues - Review and approve work orders and maintenance requests - Ensure compliance with building codes, safety regulations, and environmental standards Tenant Relations - Respond to tenant service requests and concerns - Coordinate tenant improvements and move-in/move-out activities - Maintain positive tenant relationships through proactive commun

About the Team DoorDash for Business provides meals solutions to companies, but we aren’t stopping there. Our mission is to become a premier benefits partner for executives, employees and administrators across the globe, leveraging the DoorDash platform to deliver industry-leading selection, quality, and customer service to every business customer, for every business use case. We are building an entrepreneurial, customer-obsessed, and fast moving team to create the right products and services for the future of work. The B2B Retention Marketing team is responsible for building lasting relationships with our audiences through personalized, scalable, cross-channel experiences that drive retention and engagement. We take pride in being the trusted advisor for channel strategy, and the prominent customer advocate to our cross-functional partners — navigating them through every step of their DoorDash journey and empowering them with the right, personalized resources, education, and suite of solutions to maximize their business, at scale. About the Role As a Manager of Retention Marketing, you will be responsible for creating communications and lifecycle programs to increase adoption and activation of our DoorDash for Business product suite by company administrators and their employees / users (think B2B2C). You will collaborate with key stakeholders of the DoorDash for Business team, including product, eng, operations, and other marketers to move key business metrics through the use of CRM channels (email, push notifications, SMS, and in-app messaging). This role is perfect for someone who thrives in a fast-paced environment, excels at navigating ambiguity, and has a strong sense of ownership. You’re excited about this opportunity because you will… Develop, test and implement CRM strategies to improve key business metrics for DoorDash for Business. Experiment with new strategies and CRM tactics to increase conversion and deliver a personalized end-user experience. C