Customer Relationship Advocate Jobs

Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-provider Kubernetes infrastructure, networking, load balancing (including our public-facing edge and internal service mesh), and observability and alerting systems. The Deployments team designs and maintains our continuous delivery infrastructure, ensuring reliable code deployment from development through production for all engineering teams. This infrastructure is primarily composed of Argo Workflows and ArgoCD. The team also provides tooling that enables clear system ownership and facilitates self-service onboarding for development teams. We are looking to speak to candidates who can work East Coast hours. The ideal candidate should Have 6+ years of experience in software development and operating distributed systems Proficiency in Python, Go, or a similar language Proven experience building and operating large-scale continuous integration and continuous deployment (CI/CD) pipelines Possess a customer-focused mindset Value efficiency in processes and operations Prefer automation over manual process (“allergic to ops work”). We are a small team of software engineers with a strong bias towards software solutions to avoid toil Experience using and extending containerization technologies, particularly Kubernetes, to enhance application agility, optimize resource utilization, and accelerate time-to-market Expertise in cloud infrastructure platforms, including AWS, Google Cloud Platform (GCP), or Azure Understanding of Linux operating system internals and networking concepts (e.g., TCP/IP, DNS, TLS, routing) Expectations Contribute to developing a world-class continuous deployment experience, enabling the rapid and reliable shipment of MongoDB products This includes, but is not limited to, contributing to open-source projects, or engineering software-based

The Team MongoDB’s Storage Layer Services (SLS) team is re-architecting the MongoDB cloud storage layer and sits at the heart of our next-generation cloud storage architecture. This relatively new team is building performant, multi-tenant distributed storage services that both enhance today’s Atlas storage stack and enable more customer workloads to run more efficiently. You will partner with the teams building these storage services to define SLOs, shape capacity plans, and ensure the reliability, durability, and operational safety of the storage layer that underpins Atlas. You’ll join a small, senior team of SREs as founding members of this organization, playing a crucial role in executing on a multi-year roadmap for MongoDB’s cloud storage architecture. This role can be based out of either our Dublin or Cork office or remotely in Ireland. The ideal candidate should Have 6+ years of experience working on software development and operating distributed systems Proficiency in Python, Go, or a similar language Have operated or supported stateful storage or database systems at scale, and are comfortable with durability, consistency, and recovery trade-offs. Possess a customer-focused mindset Value efficiency in processes and operations Prefer automation over manual processes. We are a small team of software engineers with a strong bias towards software solutions to avoid toil Experience using and extending containerization technologies, particularly Kubernetes, to enhance application agility, optimize resource utilization, and accelerate time-to-market Expertise in cloud infrastructure platforms, including AWS, Google Cloud Platform (GCP), or Azure Understanding of Linux operating system internals and networking concepts (e.g., TCP/IP, DNS, TLS, routing) Responsibilities Work on our multi-tenant distributed storage systems, balancing long-term strategic infrastructure goals with immediate engineering needs Build for reliability, making services and infrastructure avail

The Application Modernization Platform (AMP) team is tackling one of the industry's most critical challenges: leveraging Generative AI to transform rigid, legacy applications into modern, microservices-based architectures powered by MongoDB. We are building a comprehensive, SaaS-like platform, encompassing both the "brain" (multi-agent reasoning and orchestration) and the "hands" (the deployment platform and modernization toolset). This solution requires a robust platform foundation and infrastructure designed for a "build once, run anywhere" model, ensuring seamless operation regardless of a client's security or network constraints. A key challenge is balancing the need to tune our tools for each customer's unique tech stack and restrictive environments with making them easily extensible and scalable for common application modernization challenges. We seek an engineering leader for this high-visibility initiative. This role requires defining the high-level strategy and technical direction across all AMP engineering pillars, leading the execution of solving uniquely complex application modernization puzzles, and delivering an enterprise-grade product. The leader will minimize deployment friction, meet customer compliance requirements, and help shape the future of how global enterprises leverage GenAI. The ideal candidate is a hands-on technical leader who excels at leveraging GenAI capabilities, architecting complex distributed systems, and designing the orchestration agents necessary to reliably and fluidly run the entire software development lifecycle. This role will be based in North America's West Coast (PST), and offers a hybrid working model. The ideal candidate for this role will have 10+ years of software development and operations experience, with a focus on building platforms and distributable software infrastructure Deep experience in building data warehouses and core components for data processing systems Have experience in using GenAI in building comple

MongoDB serves as the data layer powering the most important AI applications in the world today. This role exists to ensure the market knows what MongoDB does and to secure the next generation of builders before they default to another platform. The VP of AI Marketing Strategy & Ecosystem will shape the training data, documentation, integrations, and ecosystems that determine what gets built and how, thereby positioning MongoDB as the generational data platform for agentic applications. Builders and agents alike need to reach for MongoDB by default. That requires presence in the systems and tools that influence how applications get built, not just the channels that reach the humans building them. This position will report to the CMO and be part of the Marketing Leadership Team. The VP of AI Marketing Strategy & Ecosystem will work closely with the Chief Product Officers, Chief Technology Officer, Chief Customer Officer, and regional marketing leaders. This role elevates AI visibility and representation, ecosystem partnerships, and developer content into a single VP seat, working closely with product and partner teams to align efforts that currently span the company. This role can be based out of our San Francisco or Palo Alto offices, or remotely in the region. What you will own AI market narrative: own the strategic case for MongoDB as the default data platform for agentic applications and AI-mediated technology selection broadly; ensure the story holds up under scrutiny from analysts and competitors; and ensure it resonates with builders. Partner with Product Management and Product Marketing to keep the AI story integrated into MongoDB's core narrative, not a separate one AI visibility and representation: own how MongoDB appears in AI-generated responses, agent framework recommendations, and developer tool suggestions; This goes beyond content; It includes documentation quality, technical accuracy, and the underlying infrastructure that determines how Mong

The Compensation team serves as a strategic advisor to business leaders, managers, and employees across MDB. We are compensation experts with a deep understanding of our stakeholders, problem solvers who use data and insights to drive value, and partners who build the tools, models, and frameworks that support sound compensation decision-making across the company. This role sits within the Compensation function and will work closely with the Customer organization and cross-functional partners including Recruiting, Finance, Legal, HR Partners This role can be based out of of our offices or remotely in the United States. The Difference You Will Make: We are looking for a Senior Compensation Partner to serve as the dedicated compensation partner for the Product and Technology organization. This role will support Executive, VP and Director level leaders and their HRBP Partners as the primary day-to-day compensation resource. The ideal candidate will be a strong business partner and a builder of compensation programs, and tools, and must be comfortable operating with autonomy in a fast-moving environment. A Typical Day: Serve as the dedicated compensation partner for the Product and Technology organization, supporting senior leaders, HR Directors, and People Partners across customer divisions Act as the primary point of contact for new hire offers, internal equity reviews, leveling decisions, and out-of-cycle requests Own compensation cycle execution for customer client groups end-to-end, including market benchmarking, budget modeling, manager enablement, and leadership rollups Lead competitive intelligence for roles by conducting market research on compensation trends, pay practices, and talent movement, particularly important in the new AI competitive landscape Develop benchmarking methodologies that supplement traditional survey data with recruiting signals, offer data, and other real-time market sources Partner with Recruiting and People partners to provide market in

The MongoDB Product Security organization is a diverse collection of individuals working together to scale MongoDB’s security, both security of the products themselves and the security features we offer to customers. The team is responsible for the MongoDB Database Server ( Community and Enterprise editions). The MongoDB Product Security organization works with software engineers to design, implement, and operate systems in a manner that protects customer data. It is a multidisciplinary team that covers product, software, cloud, infrastructure, and operational security concerns. The team does the following: Build a developer driven security program where there is tight integration with engineering artifacts, process, and tooling Use software architecture and coding patterns to reduce the impact of security issues Be security subject matter experts for our tech stack and products This role can be based out of any MongoDB U.S. office or remotely within the United States. Who You Are With a strong security engineering background, you’re looking for a role that gives you the freedom to increase MongoDB’s resonance with customers by strengthening our core database products. You’re passionate about solving hard security engineering problems while putting a strong emphasis on customer experience, leveraging your own significant experience. You enjoy collaborating with different teams to innovate and implement pragmatic solutions. Responsibilities You will take ownership, define strategy, and drive improvement for parts of our program such as fuzzing, threat modeling, secrets management, or container security You will support engineering teams when they respond to security issues, such as providing risk analysis and proof of concept Advocate for and contribute to complex security projects from inception through completion Drive architecture, patterns, and processes across Server Engineering that make security the easiest path Partner closely with engineering teams to

MongoDB Professional Services (PS) works with customers of all shapes and sizes, in all verticals, from tier-1 banks to small web startups, on a variety of exciting use cases. This role solves technically sophisticated problems, gains incredible cross-stack experience, works with top-notch people in the business, networks with industry leaders, and sees new places – all in a day’s work! MongoDB PS exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios – from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB. This role will be based remotely in Great Britain We’re looking for someone with: 10+ years of software development/consulting/support experience, preferably in a number of distinct industries/verticals Competence in at least one of the following languages (in no particular order): Java, C#, Python, Node.js (JavaScript), Ruby, Go Experience with databases such as MongoDB, Oracle, MS SQL Server, PostgreSQL Familiarity with Linux diagnostics and tuning; Windows tuning knowledge is a plus Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations Excellent analytical, diagnostic skills, and problem-solving skills High motivation for a role that combines deep technical and customer-management dimensions Confidence speaking and presenting in a collaborative customer setting Should be capable and comfortable with frequent travel for short trips to customer sites during the working week (up to 15%) Experience working with Public Sector customers What you will do in this role: Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning and design, deployment architectures, development and build, integration and release co

MongoDB Professional Services (PS) works with customers of all shapes and sizes, in all verticals, from tier-1 banks to small web startups, on a variety of exciting use cases. This role solves technically sophisticated problems, gains incredible cross-stack experience, works with top-notch people in the business, networks with industry leaders, and sees new places – all in a day’s work! MongoDB PS exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios – from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB. This role will be based remotely in Rome We’re looking for someone with: 10+ years of software development/consulting/support experience, preferably in a number of distinct industries/verticals Competence in at least one of the following languages (in no particular order): Java, C#, Python, Node.js (JavaScript), Ruby, Go Experience with databases such as MongoDB, Oracle, MS SQL Server, PostgreSQL Familiarity with Linux diagnostics and tuning; Windows tuning knowledge is a plus Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations Excellent analytical, diagnostic skills, and problem-solving skills High motivation for a role that combines deep technical and customer-management dimensions Confidence speaking and presenting in a collaborative customer setting Should be capable and comfortable with frequent travel for short trips to customer sites during the working week (up to 15%) Fluency in both Italian and English languages What you will do in this role: Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning and design, deployment architectures, development and build, integration and release configu

MongoDB is expanding our global team of consulting engineers to further our ongoing plans for worldwide growth! MongoDB Professional Services works with customers of all shapes and sizes in all verticals, from tier-1 banks to small web startups, on a variety of interesting use cases from e-commerce platforms to trading systems to social media applications. Solve interesting problems, gain incredible cross-stack experience, work with the best and brightest people in the business, network with industry leaders, and see new places - all in a day’s work! MongoDB consulting exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios - from building new solutions to modernizing legacy applications or migrating to the cloud. Our consulting solutions ensure that organizations get the best out of MongoDB. Be one of the recognized experts in this rapidly growing field in a high-growth software company successfully challenging the status quo of the database industry. You will have abundant opportunities to meaningfully impact the growth of our business in your region. We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model. Candidate Profile We’re looking for a highly technical individual, with strong problem-solving and communication skills, and comfortable working closely with customers. Our ideal candidate will have Excellent analytical, diagnostic skills, and problem-solving skills High motivation for a role that combines deep technical and customer-management dimensions Confidence speaking and presenting in a collaborative customer setting 2+ years of software development/consulting/support experience, preferably in several distinct industries/verticals Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations Competence in at least one of the following languages (in no

The Sales Ops Analyst plays a critical role in supporting MongoDB’s global Sales organization through operational excellence, data governance, project ownership, and process optimization. This role is responsible for managing end-to-end operational workflows, driving cross-functional initiatives, providing actionable business insights, and resolving complex operational issues that impact sales productivity. Unlike entry-level operational support roles, Sales Ops Analysts are expected to independently manage medium-scale projects, perform root cause analysis, influence stakeholders, and contribute to continuous improvements across sales processes, systems, and data management practices. MongoDB’s Sales Operations team partners closely with Sales, Marketing, Finance, Deal Desk, Customer Success, and Business Systems teams to ensure operational scalability and data-driven decision-making. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Shift Timings: 2:00 PM – 10:00 PM (cabs will be provided) You Will Have the Opportunity To Accelerate your career through exposure to world-class sales methodologies and operational best practices Own and manage operational workflows and medium-scale projects impacting global sales teams Partner with stakeholders across Sales, GTM Operations, Deal Desk, Finance, and Business Systems teams Develop expertise in CRM systems, sales processes, data governance, reporting, and automation Build analytical capabilities by transforming complex data into actionable business insights Drive process improvements that increase operational efficiency and sales productivity Gain exposure to strategic initiatives supporting a rapidly growing global SaaS organization Responsibilities Sales Operations & Process Ownership Own end-to-end operational processes to ensure data quality, governance, and process integrity across prospecting tools, lead management, account and territory management, and system audits

MongoDB Professional Services (PS) works with customers of all shapes and sizes, in all verticals, from tier-1 banks to small web startups, on a variety of exciting use cases. This role solves technically sophisticated problems, gains incredible cross-stack experience, works with top-notch people in the business, networks with industry leaders, and sees new places – all in a day’s work! MongoDB PS exists to support the development of our customers’ vision, accelerate customers’ time to value, and drive a multitude of customer adoption scenarios – from building new solutions to modernizing legacy applications or migrating to cloud. Our consulting solutions ensure that organizations get the best out of MongoDB. This role will be based remotely in Paris. We’re looking for someone with: 10+ years of software development/consulting/support experience, preferably in a number of distinct industries/verticals Competence in at least one of the following languages (in no particular order): Java, C#, Python, Node.js (JavaScript), Ruby, Go Experience with databases such as MongoDB, Oracle, MS SQL Server, PostgreSQL Familiarity with Linux diagnostics and tuning; Windows tuning knowledge is a plus Familiarity with enterprise-scale software architectures, application development methodologies, and software deployment and operations Excellent analytical, diagnostic skills, and problem-solving skills High motivation for a role that combines deep technical and customer-management dimensions Confidence speaking and presenting in a collaborative customer setting Should be capable and comfortable with frequent travel for short trips to customer sites during the working week (up to 15%) Fluency in both French and English languages What you will do in this role: Contribute to customer implementations at any or all phases of the application lifecycle: portfolio assessment, application planning and design, deployment architectures, development and build, integration and release config

Technical Services operates with a global footprint, maintaining a presence in key cities such as New York City, Toronto, Austin, Palo Alto, Vancouver, Sydney, Gurgaon (India), Tel Aviv, Dublin, and Buenos Aires. Our commitment to exceptional customer satisfaction is underpinned by a 24x7x365 'follow-the-sun' support strategy, executed by dedicated regional teams across the Americas, EMEA, and APAC. We are seeking a visionary leader to join the MongoDB Technical Services organization to oversee regional teams of MongoDB Premium Services Support Engineers. These specialists possess deep expertise in resolving challenges related to core database functionality and troubleshooting complex cloud environments to facilitate high-scale customer success. For this hybrid role, we are specifically interested in meeting candidates located in Palo Alto, CA or San Francisco, CA. Core Responsibilities of the Team Diagnosing and resolving performance issues: Identifying, troubleshooting, and fixing performance-related bottlenecks Advising on design and architecture: Providing technical guidance on architectural design, including replication and global data distribution, to ensure low latency, high availability, and compliance with data sovereignty requirements Serving as a customer advocate: Advising on upcoming roadmap features and articulating strong business cases to drive the swift resolution of critical issues Engaging in global collaboration: Partnering with regional peer teams and sharing account context to anticipate client needs before an event, ensuring a seamless and elevated level of global service Fostering a culture of continuous learning: Growing technical skills through training participation, maintaining industry awareness, and developing specialize

As a Growth Marketing Manager, you will be responsible for developing and implementing lifecycle marketing tactics and programs to engage our developers throughout their journey to drive platform adoption, retention, and expansion. In this role, you have expertise in product-led growth strategies and tactics, dynamic, personalized messaging involving mediums such as email, in-product, and web for B2B SaaS users. You are obsessed with customer success and advocate for our users as much as you work to accelerate their journey on MongoDB Atlas. You have a solid knowledge of the customer journey, including onboarding, adoption, retention, monetization strategies and tactics, and running experiments both in and out of the product. This includes taking initiatives from ideation all the way through execution and continuous iteration. You also have experience in database segmentation and marketing to developers or a highly technical audience to drive early-stage planning all the way through to cross-functional execution. You possess strong communication and collaboration skills. This is a highly visible role that requires a change agent with natural leadership skills and the ability to work across multiple teams with members at different levels. You are adept at thinking strategically and tactically to get things done by collaborating with cross-functional teams, including Product Management, Analytics, Data Science, Customer Success, Product Marketing, and Developer Relations. We are looking for an individual who is a problem solver, detail-oriented, collaborative, creative, data-driven, strategic, organized, and a trusted partner. We are looking to speak to candidates who are based in Tysons for our hybrid working model. In particular, you will be Partnering closely with the Product teams to create digital experiences

The database market is massive and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. Our Cloud Technical Services Engineers provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organisations of every size and flavour. Cloud Technical Services Engineers are a key part of our elite Technical Services organisation that supports MongoDB customers worldwide, with teams in locations including New York, Sydney, Gurugram, and Dublin. If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you. We are looking to speak to candidates who are based in Sydney for our hybrid working model. Responsibilities As a Cloud Technical Services Engineer, you’ll be advising customers on strategies and documented practices for making best use of our cloud products. This will require you to translate technical concepts and patterns into generalist terms for our customers, helping them understand, install, and use those applications well. You’ll also troubleshoot technical problems with these products, and be an advocate for our users’ needs, collaborating with the MongoDB product management and development teams on their behalf.&nbs

Role Overview The worldwide data management software market is massive (forecasted to be approximately $82 billion in 2023, growing to approximately $137 billion in 2027). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Technical Services Engineers use their exceptional problem-solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem; database server, drivers, cloud, and infrastructure, including services such as Atlas (database as a service) or Cloud Manager (for automation, backup, and monitoring of MongoDB systems). We are looking to speak to candidates who are based in Gurgaon for our hybrid working model. We are looking to speak to candidates who are based in Bangalore for our hybrid working model. Position Expectations Working alongside our largest customers, solving their complex challenges, resolving questions on architecture, performance, recovery, security, and everything in between. Expert resource on best practices in running MongoDB at scale, whatever that scale may be. Advocate for customers' needs, interfacing with our product management and development teams on their behalf. Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. Qualifications We welcome all candidates, especially those who are self‑taught, curious, and multi‑faceted, with 3 - 5 years of relevant experience. The ideal candidates should have: &lt