Customer Relationship Advocate Jobs

As a Growth Marketing Manager, you will be responsible for developing and implementing lifecycle marketing tactics and programs to engage our developers throughout their journey to drive platform adoption, retention, and expansion. In this role, you have expertise in product-led growth strategies and tactics, dynamic, personalized messaging involving mediums such as email, in-product, and web for B2B SaaS users. You are obsessed with customer success and advocate for our users as much as you work to accelerate their journey on MongoDB Atlas. You have a solid knowledge of the customer journey, including onboarding, adoption, retention, monetization strategies and tactics, and running experiments both in and out of the product. This includes taking initiatives from ideation all the way through execution and continuous iteration. You also have experience in database segmentation and marketing to developers or a highly technical audience to drive early-stage planning all the way through to cross-functional execution. You possess strong communication and collaboration skills. This is a highly visible role that requires a change agent with natural leadership skills and the ability to work across multiple teams with members at different levels. You are adept at thinking strategically and tactically to get things done by collaborating with cross-functional teams, including Product Management, Analytics, Data Science, Customer Success, Product Marketing, and Developer Relations. We are looking for an individual who is a problem solver, detail-oriented, collaborative, creative, data-driven, strategic, organized, and a trusted partner. We are looking to speak to candidates who are based in Tysons for our hybrid working model. In particular, you will be Partnering closely with the Product teams to create digital experiences

The database market is massive and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. Our Cloud Technical Services Engineers provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organisations of every size and flavour. Cloud Technical Services Engineers are a key part of our elite Technical Services organisation that supports MongoDB customers worldwide, with teams in locations including New York, Sydney, Gurugram, and Dublin. If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you. We are looking to speak to candidates who are based in Sydney for our hybrid working model. Responsibilities As a Cloud Technical Services Engineer, you’ll be advising customers on strategies and documented practices for making best use of our cloud products. This will require you to translate technical concepts and patterns into generalist terms for our customers, helping them understand, install, and use those applications well. You’ll also troubleshoot technical problems with these products, and be an advocate for our users’ needs, collaborating with the MongoDB product management and development teams on their behalf.&nbs

Role Overview The worldwide data management software market is massive (forecasted to be approximately $82 billion in 2023, growing to approximately $137 billion in 2027). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Technical Services Engineers use their exceptional problem-solving and customer service skills, along with their deep technical experience, to advise customers and solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem; database server, drivers, cloud, and infrastructure, including services such as Atlas (database as a service) or Cloud Manager (for automation, backup, and monitoring of MongoDB systems). We are looking to speak to candidates who are based in Gurgaon for our hybrid working model. We are looking to speak to candidates who are based in Bangalore for our hybrid working model. Position Expectations Working alongside our largest customers, solving their complex challenges, resolving questions on architecture, performance, recovery, security, and everything in between. Expert resource on best practices in running MongoDB at scale, whatever that scale may be. Advocate for customers' needs, interfacing with our product management and development teams on their behalf. Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. Qualifications We welcome all candidates, especially those who are self‑taught, curious, and multi‑faceted, with 3 - 5 years of relevant experience. The ideal candidates should have: &lt

An Account Development Representative at MongoDB is the starting point for building a serious career in technology sales. This role is the foundation of our sales organization. You will partner closely with Account Executives to identify new opportunities within strategic accounts, helping drive meaningful pipeline and long-term customer growth. From day one, you will learn and apply structured sales frameworks including MEDDIC qualification, account mapping, multi-threading strategies, and value-based discovery. You will develop technical fluency across modern application architectures, cloud infrastructure, and database technologies, gaining real exposure to how complex software solutions are positioned and sold. ADRs at MongoDB do more than generate meetings. They help shape early deal strategy, apply MEDDIC principles to qualify real business problems, and stay engaged through the scoping phase to maintain strong deal momentum We invest heavily in structured onboarding, ongoing enablement, and consistent 1:1 coaching. Our ADR team is one of the primary talent pipelines into Account Executive and other revenue roles across MongoDB, with clear, performance-based progression paths. We believe skill development accelerates when teams collaborate in person. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. What you’ll do Own outbound prospecting within a defined set of strategic accounts, working closely with your aligned Account Executives and Sales stakeholders Research organizations to uncover new initiatives and opportunities where MongoDB can add value Execute thoughtful outbound outreach across phone, email, and social channels to generate qualified pipeline Lead structured discovery conversations to understand business priorities and technical environments Apply MEDDIC qualification principles to ensure high-quality opportunities before advancing them Stay engaged through the early stages of t

We are seeking a visionary Answer Engine Optimization Lead to spearhead our Large Language Model (LLM) and AI platform visibility strategy (e.g., ChatGPT, Claude, Google AI Overviews, Perplexity). Reporting into the Director of Marketing Acquisition, this role will be responsible for expanding our brand authority, maximizing developer mindshare, and driving new customer acquisition by optimizing MongoDB’s presence within LLM and answer engine responses. If you thrive at the intersection of technical content architecture, structured data, community advocacy, and AI-era discovery—and you want to lead a team on the front lines of defining the next wave of search experience optimization—this is a critical leadership role designed to accelerate target audience awareness and Product-Led Growth (PLG). This role will be based remotely in the United States. Key Responsibilities Define & Execute AEO Strategy: Design and own MongoDB’s global LLM visibility growth initiatives. Develop and execute strategies focused on increasing the citation share, sentiment, and accuracy of MongoDB across various technical developer audiences and agentic AI models Team Leadership: Oversee and scale a high-performing team of SEO, AEO, and content optimization professionals, fostering a culture of rapid experimentation in the AI search space Technical Information Architecture: Collaborate with Product, Engineering, and Documentation teams to optimize MongoDB’s digital footprint for LLM crawlers. Impose best practices for structured data, schema markup, knowledge graphs, and API/documentation accessibility to facilitate flawless RAG (Retrieval-Augmented Generation) ingestion UGC Response & Community Advocacy: Coordinate a multi-team framework (including Developer Relations and Support) to ensure timely, high-quality, and LLM-friendly insights are present on critical developer watering holes (e.g., Reddit, Stack Overflow, GitHub, Wikipedia). Leverage "build in public" tactics to organicall

About the role We’re looking for a hardworking, driven individual with superb energy, passion and initiative for new business acquisition. The Enterprise Account Executive, Acquisition role focuses exclusively on formulating and executing a sales strategy within an assigned territory, resulting in new customer acquisition. We are looking to speak to candidates who are based in Singapore for our hybrid working model. What you will be doing Proactively prospect, identify, qualify and develop a sales pipeline (100% net new logo) Close business to meet and exceed monthly, quarterly and annual new business targets Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs Partner with our Solutions Architects and work closely with the Professional Services team to achieve customer satisfaction What you bring to the table Thai communication skills (Must) 7 + years field experience of quota-carrying experience in a fast-paced and competitive market with a focus on new business Demonstrated ability to articulate the business value of complex enterprise technology A proven track record of overachievement and hitting sales targets (President’s Club, Rep of the Year, etc.) Skilled in building business champions and running a complex sales process Driven and competitive: Possess a strong desire to be successful Skilled in managing time and resources; sound approach to qualifying opportunities Possess aptitude to learn quickly and establish credibility. High EQ and self-aware Things we love Passionate about growing your career in the largest market in software (database) and developing and maintaining an in-depth understanding of MongoDB products Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales) Familiarity with databases, developers and open source technology is a p

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. We are looking to speak to candidates who are based in Singapore for our hybrid working model. As an ideal candidate, you will have: Ideally, 12+ years of related experience in a customer facing role, minimum 7 years of pre-sales experience while navigating complex enterprise software sales cycles with multiple stakeholders Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity Experience designing with scalable and highly available distributed systems in the cloud and on-prem Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership Presented at industry conferences, published articles, papers or blog posts sharing expertise and showing though

An Account Development Representative at MongoDB is the starting point for building a serious career in technology sales. This role is the foundation of our sales organization. You will partner closely with Account Executives to identify new opportunities within strategic accounts, helping drive meaningful pipeline and long-term customer growth. From day one, you will learn and apply structured sales frameworks including MEDDIC qualification, account mapping, multi-threading strategies, and value-based discovery. You will develop technical fluency across modern application architectures, cloud infrastructure, and database technologies, gaining real exposure to how complex software solutions are positioned and sold. We believe skill development accelerates when teams collaborate in person. We are looking to speak to candidates who are based in Kuala Lumpur, Malaysia for our hybrid working model What you’ll do Own outbound prospecting within a defined set of strategic accounts, working closely with your aligned Account Executives and Sales stakeholders Research organizations to uncover new initiatives and opportunities where MongoDB can add value Execute thoughtful outbound outreach across phone, email, and social channels to generate qualified pipeline Lead structured discovery conversations to understand business priorities and technical environments Apply MEDDIC qualification principles to ensure high-quality opportunities before advancing them Stay engaged through the early stages of the sales cycle, contributing to strong handoffs and clean deal progression Maintain rigorous pipeline hygiene in Salesforce and sales engagement tools Consistently exceed monthly and quarterly opportunity targets We’re looking for someone with Has a track record of setting goals and exceeding them in competitive or performance-driven environments Communicates clearly and confidently in Thai (fluent) Takes ownership of outcomes and follows through on commitments

The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB. We are looking to speak to candidates who are based in Sao Paulo for our hybrid working model. Cool things you’ll do You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. What you need We consider all can

An Account Development Representative at MongoDB is the starting point for building a serious career in technology sales. This role is the foundation of our sales organization. You will partner closely with Account Executives to identify new opportunities within strategic accounts, helping drive meaningful pipeline and long-term customer growth. From day one, you will learn and apply structured sales frameworks including MEDDIC qualification, account mapping, multi-threading strategies, and value-based discovery. You will develop technical fluency across modern application architectures, cloud infrastructure, and database technologies, gaining real exposure to how complex software solutions are positioned and sold. ADRs at MongoDB do more than generate meetings. They help shape early deal strategy, apply MEDDIC principles to qualify real business problems, and stay engaged through the scoping phase to maintain strong deal momentum We invest heavily in structured onboarding, ongoing enablement, and consistent 1:1 coaching. Our ADR team is one of the primary talent pipelines into Account Executive and other revenue roles across MongoDB, with clear, performance-based progression paths. We believe skill development accelerates when teams collaborate in person. We are looking to speak to candidates who are based in Bengaluru for our hybrid working model. What you’ll do Own outbound prospecting within a defined set of strategic accounts, working closely with your aligned Account Executives and Sales stakeholders Research organizations to uncover new initiatives and opportunities where MongoDB can add value Execute thoughtful outbound outreach across phone, email, and social channels to generate qualified pipeline Lead structured discovery conversations to understand business priorities and technical environments Apply MEDDIC qualification principles to ensure high-quality opportunities before advancing them Stay engaged through the early stages of

An Account Development Representative at MongoDB is the starting point for building a serious career in technology sales. This role is the foundation of our sales organization. You will partner closely with Account Executives to identify new opportunities within strategic accounts, helping drive meaningful pipeline and long-term customer growth. From day one, you will learn and apply structured sales frameworks including MEDDIC qualification, account mapping, multi-threading strategies, and value-based discovery. You will develop technical fluency across modern application architectures, cloud infrastructure, and database technologies, gaining real exposure to how complex software solutions are positioned and sold. ADRs at MongoDB do more than generate meetings. They help shape early deal strategy, apply MEDDIC principles to qualify real business problems, and stay engaged through the scoping phase to maintain strong deal momentum We invest heavily in structured onboarding, ongoing enablement, and consistent 1:1 coaching. Our ADR team is one of the primary talent pipelines into Account Executive and other revenue roles across MongoDB, with clear, performance-based progression paths. We believe skill development accelerates when teams collaborate in person. We are looking to speak to candidates who are based in Kuala Lumpur for our hybrid working model. What you’ll do Own outbound prospecting within a defined set of strategic accounts, working closely with your aligned Account Executives and Sales stakeholders Research organizations to uncover new initiatives and opportunities where MongoDB can add value Execute thoughtful outbound outreach across phone, email, and social channels to generate qualified pipeline Lead structured discovery conversations to understand business priorities and technical environments Apply MEDDIC qualification principles to ensure high-quality opportunities before advancing them Stay engaged through the early s

About the role We’re looking for a hardworking, driven individual with superb energy, passion and initiative for new business acquisition. The Account Executive, Acquisition role focuses exclusively on formulating and executing a sales strategy within an assigned territory, resulting in new customer acquisition. We are looking to speak to candidates who are based in Hong Kong for our hybrid working model. About the Sales Culture MongoDB is always developing and innovating — not only in our technology, but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful and close deals, but we want your feedback and input on how we can continue to “ Think Big and Go Far .” As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry. What you’ll be doing Proactively prospect, identify, qualify and develop a sales pipeline Close business to meet and exceed monthly, quarterly and annual new business targets Strategically prospect into Engineers, Developers, IT Leaders, technical end users, CTOs Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs Work closely with the Professional Services team to achieve customer satisfaction What you will bring to the table 4 + years field experience of quota-carrying experience in a fast-paced and competitive market with a focus on new business Demonstrated ability to articulate the business value of complex enterprise technology A track record of overachievement and hitting sales targets Skilled in building business champions and running a complex sales process Driven and competitive: Possess a strong desire to be successful Skilled in

An Account Development Representative at MongoDB is the starting point for building a serious career in technology sales. This role is the foundation of our sales organization. You will partner closely with Account Executives to identify new opportunities within strategic accounts, helping drive meaningful pipeline and long-term customer growth. From day one, you will learn and apply structured sales frameworks including MEDDIC qualification, account mapping, multi-threading strategies, and value-based discovery. You will develop technical fluency across modern application architectures, cloud infrastructure, and database technologies, gaining real exposure to how complex software solutions are positioned and sold. ADRs at MongoDB do more than generate meetings. They help shape early deal strategy, apply MEDDIC principles to qualify real business problems, and stay engaged through the scoping phase to maintain strong deal momentum We invest heavily in structured onboarding, ongoing enablement, and consistent 1:1 coaching. Our ADR team is one of the primary talent pipelines into Account Executive and other revenue roles across MongoDB, with clear, performance-based progression paths. We believe skill development accelerates when teams collaborate in person. We are looking to speak to candidates who are based in Kuala Lumpur for our hybrid working model. What you’ll do Own outbound prospecting within a defined set of strategic accounts, working closely with your aligned Account Executives and Sales stakeholders Research organizations to uncover new initiatives and opportunities where MongoDB can add value Execute thoughtful outbound outreach across phone, email, and social channels to generate qualified pipeline Lead structured discovery conversations to understand business priorities and technical environments Apply MEDDIC qualification principles to ensure high-quality opportunities before advancing them Stay engaged through the early stages

We are looking to speak to candidates who are based in Bengaluru for our hybrid working model. Why MongoDB is a fantastic place to work and build your career Be a part of the company that’s reinventing the database, focused on innovation and speed Enjoy a fun, inspiring culture that is engineering focused Work with talented people around the globe Learn, contribute, and make an impact on the product and community Cool things you’ll do Our Cloud Associate TSE 1’s form the front line of our cloud support team, directly responding to questions from our customers on areas such as connectivity, the availability of the Atlas service and questions about the UI or platform features. You will also be working with our engineering teams to escalate more complex customer problems. It's crucial that you ensure that questions are answered quickly and accurately and that our customers get the help they need, regardless of who provides the answers in the end. Our team combines their MongoDB expertise with passion, initiative, teamwork and a great sense of humour to help our customers to be successful with MongoDB around the globe. If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you. Responsibilities Associate TSE 1’s will be successful in this role when they can execute the following strategic tasks/responsibilities Customer Service: Provide an unparalleled customer experience Investigate customer’s technical issues to find solutions, discover and report bugs Review and test new features before they are publicly available Following the successful completion of the probationary period, the candidate ​may be required to work a Tuesday-to-Saturday schedule, with Sundays and Mondays designated as weekly days off. What we’re looking for We consider all candidates with an eye for those who are self taught, curious, and multi-fa

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About Okta: Okta is the leading independent provider of identity solutions for enterprises. With a deep commitment to innovation and customer success, we power and secure digital transformation for the world's biggest brands. We're scaling rapidly, and we’re seeking talented individuals to join us in enabling secure and seamless digital experiences. One of the most important components of our operations is an efficient financial system, including seamless processes for the Record-to-Report (R2R) cycle. As a NetSuite R2R Analyst, your role will support and strengthen Okta's financial systems and processes to ensure accuracy, efficiency, and scalability. This is a potential Contract to Hire position. Roles & Responsibilities: Act as the subject matter expert (SME) for NetSuite functionality in Record-to-Report (R2R) processes, maintaining workflows, configurations, and data integrity to enhance efficiency and compliance (e.g., SOX, GAAP). Lead or participate in R2R-related projects, including implementations, migrations, process improvements, customizations, upgrades, and integrations with NetSuite’s financial modules. Support month-end, quarter-end, and year-end close processes by ensuring timely reconciliations, reporting, general ledger accuracy, consolidations, and inter company accounting. Partner with finance, IT, and external vendors to provide NetSuite support, resolve issues, streamline processes, evaluate automation opportunities, and deliver us