Customer Service Representative in Dublin

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. You’ll be responsible for: Working directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents. Providing end-to-end ownership through debugging logs, analyzing system behavior, reproducing issues, and

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As one of our Channel Managers for the DACH region, you’ll manage Vanta channel partnerships across the region, driving our VAR and resell partners to deploy Vanta more broadly. This role sits within Vanta’s Partnerships team, where you will have a direct role in bringing Vanta’s vision of securing every technology company through channel partners. You will help us ensure that our partners always receive quality guidance and enablement as they go-to-market with Vanta. This role will be based from our Dublin or London office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday. What you’ll do as a Channel Manager, DACH at Vanta: Drive net new pipeline and ARR for the DACH region via a book of channel partners, specifically resellers and VARs Enable and build relationships with existing Vanta partners Direct a one-to-many approach to developing business within the region Build one-to-one relationships with key partners across DACH Manage your pipeline effectively, working alongside Account Executives in the business to close deals How to be successful in this role: 4+ years of channel partner experience working within software/SaaS Must be able to work 3 days per week in our Dublin or London office with 2 days at home Be fluent in German and English, with strong communication skills in both languages Excellent cross-functional team player that can execute and can contribute to strategy Highly driven self-starter that thrives in a dynamic environment Customer focused approach Experience in operations, with an ability to help create and organize business processes and systems Unde

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. Note: each person in this role will be expected to work a standard 5x8 work week, with 1 of the days covering weekend shifts each week (e.g., work weeks covering Tuesday - Saturday or Sunday - Thursday) You’ll be responsible for: Working directly with customers to troubleshoot and resolve their most complex technical issues,

Toast is driven by building a platform that helps our customers adapt, take control, and get back to what they do best: building the businesses they love. From independent operators to global enterprise chains with thousands of locations, Toast powers the full guest and operator experience - point of sale, kitchen display, online ordering, analytics, and beyond. International expansion is a critical growth engine for Toast's future. Outside the US, we currently operate in Canada, UK, Ireland, and Australia and are actively growing our product platform in these markets. As we gain market share, we are increasing our up-market product investment into Mid-Market (MM). Our goal is to be able to win and retain larger and more complex restaurant and hospitality operators. As part of this team’s mission you will get close to customers to fully understand the nuances of each of their unique needs, to ensure your contributions are making a meaningful impact to their business. A day in the life (Responsibilities) Design, build and maintain high performing, flexible, and scalable solutions that help restaurants operate their business effectively Ship features end-to-end, from design through rollout, monitoring for success and iterating based on real-world use Be an awesome teammate who's all in on collaboration and collective success Collaborate closely with Product, Design and Engineering stakeholders Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team. What you'll need to thrive (Requirements) 3+ years of backend/full-stack experience, delivering products that drive impact Ability to read and integrate with frontend applications; showing curiosity to work across the stack when needed Excited about AI-assisted development and LLM-based agents (Claude Code or similar), and interested in pioneering new workfl

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, the IQ Grow team is on a mission to scale new, high-impact go-to-market initiatives. By combining the cutting-edge innovation of AI agentic solutions with human-in-the-loop workflows and touchpoints, we are redefining how restaurants connect with their guests. Our goal is to deliver a truly personalized marketing experience that empowers Toast customers to build lasting relationships, drive engagement and grow their businesses. If you're excited about pioneering at the intersection of advanced AI and human-centered design to make a real-world impact, we’d love to have you on the team! You will be a key part of a high-impact, high-ownership engineering team solving complex challenges in a fast-moving product space. Your engineering leadership will be balancing technical excellence alongside a strong product mindset to solve for continuous growth within both the team and our product space. A day in the life (Responsibilities) Design, build and maintain high performing, flexible, and scalable solutions that help restaurants deliver a best-in-class guest experience Ship features end-to-end, from design through rollout, monitoring for success and iterating based on real-world use Be an awesome teammate who's all in on collaboration and collective success Collaborate closely with Product, Design and Engineering stakeholders Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team. Mentor less experienced engineers and up-level the team through design reviews, constructive feedback, and agent-assisted engineering practices What you'll need to thrive (Requirements) 5+ years of backend/full-stack experience, delivering products that dr

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Over 180,000 restaurant businesses run on Toast. About the team OLAP Platform is the analytical data layer that powers real-time reporting for restaurants and agentic data access for AI-driven products across Toast. As Engineering Manager II, you will lead a growing engineering team in Dublin that owns this shared surface. The team is in a pivotal stretch of work: scaling the platform to support more domains and consumers, keeping performance and cost in balance as it grows, and putting the governance in place to open it up safely to the next wave of AI-driven products. This is a role for an engineering leader who combines platform thinking, operational discipline, and strong cross-functional influence. You should be comfortable owning developer experience for internal engineering customers, driving technical strategy and creating clarity in a fast-moving environment. A day in the life (Responsibilities) Define and drive the technical direction, strategy and execution as the platform scales to more domains and consumers. Build the partnerships that make a shared platform work - aligning with consumer team leads on roadmaps and onboarding, and representing OLAP's priorities and constraints in cross-team forums Bring an AI-first approach to team workflow, reducing manual effort, accelerating issue resolution and shaping how the platform serves AI-driven consumers safely and at scale. Build outcome-oriented operating mechanisms, including metrics and monitoring, that keep consumer teams unblocked and give the platform team early signals when something is breaking or getting hot. Coach and mentor engineers, helping them grow technically and as leaders. Operate effectively in a fast-moving environment where experimentation, iteration, and platform stability must coexist. &nb

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. International expansion is a critical growth engine for Toast's future. Outside the US, we currently operate in Canada, UK, Ireland, and Australia and are actively growing our product platform in these markets. As we gain market share, we are increasing our upmarket product investment into Mid Market (MM). Our goal is to be able to win and retain larger and more complex restaurant and hospitality operators. As part of this team’s mission you will get close to customers to fully understand the nuances of each of their unique needs, to ensure your contributions are making a meaningful impact to their business. As a Senior Engineer you will be responsible for delivering these features from start to finish, ensuring code quality, high technical architectural standards and high quality products. A day in the life (Responsibilities) Design, build and maintain high performing, flexible, and scalable solutions that help restaurants operate their business effectively Ship features end-to-end, from design through rollout, monitoring for success and iterating based on real-world use Be an awesome teammate who's all in on collaboration and collective success Collaborate closely with Product, Design and Engineering stakeholders Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team. Mentor less experienced engineers and up-level the team through design reviews, constructive feedback, and agent-assisted engineering practices What you'll need to thrive (Requirements) 5+ years of backend/full-stack experience, delivering products that drive impact Ability to read and integrate with frontend applications; showing curiosity to work a

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are hiring a Staff Software Engineer to join our data platform (AAP) team in Dublin. The AAP team owns the foundational data infrastructure that powers Toast's analytics products and AI/ML capabilities: real-time streaming pipelines, a cloud-native data lakehouse, feature serving for ML-driven product experiences, and the infrastructure that enables product teams across Toast to build intelligent, data-driven experiences for our 170,000+ restaurant customers. We are in the middle of a significant platform evolution: migrating to Apache Iceberg, standing up a new Feature Store, conducting Databricks evaluations, and scaling our streaming infrastructure to meet the demands of a rapidly growing business. As a Staff Software Engineer, you'll be the technical lead for major parts of this evolution. You'll design and lead the delivery of platform capabilities that several teams depend on, doing deep hands-on work and making design calls that account for streaming, storage, serving, and the teams consuming them. You'll be the go-to expert in your area of the platform, working with product and engineering partners inside and outside our line of business. You'll make the engineers around you better through mentorship, design reviews, and the example you set. Success looks like other engineering teams moving faster because of the platform you help build. A day in the life (Responsibilities) Lead the delivery of significant data platform capabilities, from early design through production rollout, across the AAP team and the teams that depend on it Work hands-on with Kotlin/Java, Spark, Iceberg, and our streaming infrastructure, diagnosing performance, reasoning through trade-offs, and writing the code that sets the pattern for others Anticipate how requirements will change and design

About the Team The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. As a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You’ll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform. The nature of this role will be low volume, high difficulty. This role is based in Dublin, Ireland. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team. Proactively identi

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Your mission is to lead the architectural design, technical execution, and implementation of AI agents and infrastructure for Toast's Team area within our FinTech line of business. The Team area is a mission-critical space on which our restaurants rely to manage their staff and optimize their labor. As a Principal Engineer, you will serve as a key technical leader in the group, driving modern architectural patterns—including spec-driven development and agentic workflows—to deliver high-impact software. A Day in the Life (Responsibilities) Define and execute the technical architecture for AI agents within the Team domain, ensuring systems are scalable, reliable, and secure. Partner closely with Engineering Managers and Product Managers to translate product roadmaps into robust technical designs and deliverables. Maintain a strong hands-on presence, writing code, prototyping new patterns, and resolving complex technical bottlenecks under load. Collaborate with Principal and Senior Principal Engineers across Toast to align on best practices, agent patterns, and spec-driven development paradigms. Guide, mentor, and elevate engineers within the Team area, fostering a culture of technical excellence and continuous learning. What You'll Need to Thrive (Requirements) 10+ years of experience designing, building, and operating highly scalable, mission-critical distributed systems and SaaS products (ideally AWS-hosted). Proven track record of leading complex technical initiatives and delivering robust software architecture from design to production. Strong enthusiasm for agentic development practices, LLM integration, and modern software paradigms. Balanced expertise: Ability to design high-level technical solutions on a whiteboard while remaining deeply connected to code-level execution and s

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The SMB Commercial team is a highly consultative sales team responsible for growing Stripe’s relationships with high-profile, high-growth SMB customers and businesses across the broader Commercial segment. We work with ambitious and fast-growing companies, helping them use Stripe’s payments and financial infrastructure to unlock new revenue streams, scale their operations, and pursue new growth opportunities. What you’ll do As an Account Executive, you’ll manage a portfolio spanning high-profile SMB customers and the broader Commercial segment. You’ll own the full sales cycle—from prospecting and closing new business to managing existing relationships and identifying opportunities to expand Stripe’s footprint. You’ll execute account and sales strategies, engage internal and external stakeholders, align technical and business requirements with product teams, demonstrate value in competitive situations, lead commercial negotiations, and close deals. Responsibilities Work with existing SMB and Commercial Stripe customers to develop and execute long-term strategies that expand Stripe’s revenue and impact. Own the full sales cycle, from business-case development, deal structuring, and negotiation through to close and activation. Own a named account list and develop account plans to win and expand business with high-growth technology companies. Develop targeted outbound strategies to create and nurture new opportunities across your portfolio. Driv

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The SMB team is a highly consultative sales team that is responsible for the growth of Stripe’s startup and SMB customers within the region. We work with the most ambitious and fastest growing companies - Stripe’s payments and financial infrastructure unlocks new revenue streams and growth opportunities for their businesses. What you’ll do As an Account Executive, you’ll own the full sales cycle, from prospecting and closing to managing existing relationships and identifying new opportunities to expand Stripe’s footprint within existing accounts. Specifically, we’re looking for someone who can execute on sales strategies, engage with internal and external stakeholders, align on technical and business requirements with product teams, build value in competitive situations, lead commercial negotiations, and close deals. Responsibilities Work with existing SMB Stripe customers to develop and execute long-term sales strategies to expand Stripe’s revenue Own the full sales cycle, from business case development, deal structuring and negotiating, to close and activation Own a named account list and develop account plans for winning and expanding business with high growth technology companies Develop outbound strategies to create and nurture opportunities Drive deal strategy and commercial negotiations for large, complex renewals Develop relationships with executive stakeholders within your book of business Be responsible for account mapping and coor

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic is growing quickly across EMEA, and we need recruiters who can help us hire exceptional people into the teams that bring our work to customers. We’re looking for a Recruiter, GTM to join our Talent team in Dublin and own full-cycle recruiting across our Go-To-Market organization, with a particular focus on Applied AI. This is a full-cycle individual-contributor role. You’ll partner with Applied AI and GTM leaders to define what great looks like, build pipelines in markets where these roles are still new, and close candidates who have competing offers. Some of the roles you’ll run won’t have an established market benchmark, so you’ll help build the playbook as well as follow it. Priorities shift quickly, and you’ll have real ownership of the searches you run. Key responsibilities Own full-cycle recruiting for Applied AI and broader GTM roles across EMEA, with a focus on London, Paris and Munich, from intake through offer and close Run intake sessions that scope the role, calibrate the bar, and challenge hiring managers where expectations don’t match the market Screen candidates against the JD with enough technical judgment to separate strong from merely well-presented Source and engage active and passive candidates, building diverse and competitive pipelines in markets where talent is scarce Run structured, rigorous and candidate-centric interview processes that uphold Anthropic’s hiring bar Work with the broader Talent team, People Partners and Compensation to structure offers and guide candidates to close Own pipeline health, tracking conversion, calibration and time-in-stage, and use the data to give hiring

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Startup and SMB Account Executive team is a highly consultative sales team that is responsible for the acquisition and growth of Stripe’s largest and most promising Startup and SMB customers. As an Account Executive, you’ll identify new opportunities for prospects to get the most out of Stripe by quickly understanding our clients’ needs, execute scaled sales strategies to acquire new customers and drive product adoption. What you’ll do Responsibilities Identify high-potential prospective users from inbound leads and outbound prospecting Own the full sales cycle from lead to close for SMBs Develop and implement full sales cycle strategies for driving new logo and product adoption Solve complex client needs and work across product, sales, risk, and operations teams to improve our platform Generate your own leads through cold calling, blitzing, research, networking, and driving your territory Make every potential Stripe user happy with every interaction, regardless of deal size Identify and understand users’ pain points to propose Stripe solutions Set up users for success by coordinating internally with other Stripe teams Who you are We’re looking for a well-rounded strategic seller who can build strong relationships with Stripe’s clients and manage high-velocity deal cycles. If you’re smart, persistent, and a great teammate, we want to hear from you! Minimum requirements 2+ years of closing sales experience with a track record of top perfo

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Velocity team is a highly consultative sales team that is responsible for the growth of Stripe’s SMB customers within the region. We work with the most ambitious and fastest growing companies - Stripe’s payments and financial infrastructure unlocks new revenue streams and growth opportunities for their businesses. What you’ll do As an Account Executive, you’ll own the full sales cycle, from prospecting and closing to managing existing relationships and identifying new opportunities to expand Stripe’s footprint within existing accounts. Specifically, we’re looking for someone who can execute on sales strategies, engage with internal and external stakeholders, align on technical and business requirements with product teams, build value in competitive situations, lead commercial negotiations, and close deals. Responsibilities Work with existing SMB Stripe customers to develop and execute long-term sales strategies to expand Stripe’s revenue Own the full sales cycle, from business case development, deal structuring and negotiating, to close and activation Own a named account list and develop account plans for winning and expanding business with high growth technology companies Develop outbound strategies to create and nurture opportunities Drive deal strategy and commercial negotiations for large, complex renewals Develop relationships with executive stakeholders within your book of business Be responsible for account mapping