Customer Service Representative Jobs

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe! Summary: Supports product marketing by executing research, developing case studies, and contributing to go-to-market initiatives. This role helps connect client, market, and competitive insights to messaging and sales enablement, improving the effectiveness and consistency of marketing outputs. Key Responsibilities Support voice-of-customer, survey, and research initiatives in partnership with Client Success, Sales, and Product Gather and organize client, market, and competitive insights into structured, usable inputs that support Segment Management priorities Own ongoing tracking of competitors, market trends, and positioning updates Maintain and update competitive battlecards and internal resources Own coordination of case study development, including outreach, scheduling, and approvals Support drafting and production of case studies, testimonials, and customer stories Own and maintain a centralized library of proof points, data, and customer evidence Partner with internal teams to gather product and client performance data (adoption, usage, time-to-launch, etc.) Support product launches by gathering inputs, research, and proof and contributing to messaging development Assist in developing and updating marketing materials and supporting sales enablement Requirements 3+ years in Product Marketing, Marketing, Research, or related role Experience supporting research, content, or case study development Strong organizational and project management skills Ability to gather and structure information from multiple sources Familiarity with competitive research or market analysis Basic under

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! A core value proposition of Trustpilot is Trust. We work hard to ensure that our platform has genuine content from real people with real experiences. That means eliminating fake reviews and acting on signs of suspicious behavior to protect our platform from fraudulent activity. Our Trust Applied AI team’s mission is to use advanced modeling to safeguard the integrity of online reviews, and we have several cross-functional teams devoted to Trust where Applied AI is integral to achieving our goals. We are looking for a Data Scientist to join our Trust team. You and your team will work to develop, deploy, and maintain innovative models at scale, alongside a cross-functional team of software developers, product managers, ML engineers, and designers. You will have the opportunity to collaborate widely across the business with our Technology and Product teams. You will also work closely with stakeholders in Legal and Platform Integrity. To succeed in this role, you should have proven experience in developing and deploying ML models, ideally using graph data. You need a strong technical foundation and hands-on experience in all stages of data preparation, exploration, and modeling. An adaptable mindset and understanding of the interface between Applied AI and engineering are essential as you will be working in cross-disciplinary teams. Experience with deploying solutions into production is expected, as you will be responsible for implementing end-to-end solutions—from data preprocessing

About the Team DoorDash's Consumer Lifecycle Marketing team in Canada is responsible for building lasting relationships with our customers through personalized, scalable, cross-channel experiences that drive engagement and long-term value. The Core Marketplace pod focuses on the heart of DoorDash's Canadian business — ensuring customers engage, retain, and return to the platform for food delivery and beyond. About the Role We are looking for a strategic, solution-oriented, and creative retention marketer to join the Canada Consumer Lifecycle Marketing team. In this role, you will focus on launching and iterating on CRM programs that drive growth and retention for our core marketplace business in Canada. The ideal candidate is able to think big picture about the customer lifecycle in one moment and seamlessly transition into the details of campaign execution and reporting in the next. They have experience building consensus with cross-functional teams, developing trusted relationships with partners, and excelling at making data-informed decisions to accomplish campaign and business objectives. Key areas of focus include: creating and maintaining campaign and workflow strategy for Canada Core MAU efforts, including offer, cadence, and audience testing; analyzing the impact of initiatives on key business metrics; creative ideation and iteration; and consulting on strategy for various customer workstreams. You're excited about this opportunity because you will… Own Canada Core Marketplace lifecycle strategy — develop and execute CRM programs that drive engagement, retention, and resurrection for DoorDash's core Canadian customer base Build end-to-end campaigns — manage audience segmentation, targeting, creative briefing, QA, launch, and post-campaign reporting within Braze Design and iterate on customer journeys — build trigger-based and always-on CRM programs that meet customers at key moments in their lifecycle (e.g. onboarding, re-engagement, win-back) Partner cross-

About the Team The AI Architect team partners with organizations to turn OpenAI's most capable models into meaningful, real-world impact. We work with customers across industries and digital-native businesses to identify where AI can create value, design secure and scalable solutions, and help those solutions move from early exploration into sustained production adoption. The team brings together technical strategy, customer partnership, and practical deployment expertise, working closely with Sales, Product, Engineering, Research, and specialist delivery teams. About the Role As an AI Architect, you will be the senior technical owner for a named portfolio of customers and the primary technical counterpart to their leadership teams. You will act as the “CTO of your book of business”, shaping each customer's AI strategy and guiding their journey from pre-sales discovery and solution evaluation through deployment, adoption, and measurable business impact. You will own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions. In partnership with the Account Director, you will translate business priorities into a focused use-case portfolio, an actionable adoption roadmap, and a clear path to durable customer value and growth. The Account Director owns commercial strategy; you own the technical strategy, customer journey, and path to production value. You will remain accountable for the technical outcome while bringing in the right specialists across deployment, implementation, enablement, security, product, and partners to provide deeper expertise and execute work where needed. This role calls for strong industry fluency, sound architectural judgment, and the ability to move confidently between executive strategy and hands-on technical conversations. This role is based in Seoul, South Korea. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you wi

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role You will combine deep SaaS GTM domain knowledge with experience defining decision-grade signals for direct sellers, and partner with engineering to bring them to life as AI agents. In this role, you will identify where reps and sales leaders need real-time signals, and work with engineering to build and prioritize the roadmap for how AI-generated signals power seller decisions across the direct sales motion. What You'll Do (Role Expectations) Partner with Sales and RevOps leadership to identify where reps rely on gut feel, and define signals (deal risk, expansion opportunity, churn risk, next-best-action, account prioritization) that convert raw GTM data into decisions reps can act on Own the signals repository covering business logic, inputs, owner, and status for every signal in the direct sales motion, as the single source of truth for GTM and engineering Partner closely with engineering through build and iteration,

Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing. As a Site Planning Assistant, you will partner closely with the Site Planner to commit and meet Customer and Business Requirements within the tactical planning horizon for assigned product lines. You will plan production against capacity constraints, analyze cycle time and yield drivers, and coordinate execution across GSC, Central Planning, and Site Management (Production, Engineering, Warehouse, and Logistics) to ensure commitments are delivered on time. You will leverage MAM / SAP / Tableau to drive planning accuracy, visibility, and efficiency. Main Responsibilities : On ‑ Time Delivery (OTD) Planning Monitor weekly/daily production schedules and output plans to achieve OTD, considering inventory availability, capacity constraints, cycle time, yield, and other operational factors. Kick start Manufacturing process by kitting wafer

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Senior Sales Engineer to join our South Majors team. This role is based in Texas, reporting to the Senior Sales Engineering Manager for the Americas Field Sales team. You will be responsible for architecting technical solutions that directly address and resolve critical customer pain points. You will serve as a technical advisor throughout the sales cycle, ensuring that Zscaler solutions are perfectly aligned with customer goals and technical requirements. You will be responsible for architecting technical solutions that directly address and resolve critical customer pain points. Creating and delivering technical product presentations to prospective customers where you will promote the value proposition of Zscaler products Gathering customer technical requirements to ensure proposed solutions will meet customer goals and needs Leading product evaluations and custom product configurations Running Pr

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a

Join us as a Product Manager to build the accounting products that will make Qonto the default finance workspace for SMEs across Germany and beyond. You'll own our accounting expansion in the German market end-to-end — shaping the product strategy, deepening our local offering, and defining what we build next — in one of the most fragmented and locally complex domains in fintech: German accounting, bookkeeping, and the DATEV ecosystem. You will report to Paul Mourot, Head of Product for Accounting. ➡️ What you'll do Own your product roadmap end-to-end: Define what we build, why, and in what order — working with engineers, designers, and domain experts to ship features that make a real difference for SMEs and their accountants in Germany. Go deep on German accounting workflows and develop a sharp understanding of how accounting actually works in Germany. Define and execute the German accounting strategy by understanding customer needs, evaluating what to build vs. partner on, and shaping an offer that's genuinely useful to German SMEs, not just a localized version of what works elsewhere. Ship faster with AI: Use AI tools (Dust, Notion AI, Claude) and leverage AI as a product lever, identifying where automation and intelligence can transform accounting from a chore into a competitive advantage. Challenge the status quo: Question assumptions, prototype fast, and push for the best possible product. Work with maximum squad autonomy: Your squad owns its roadmap, picks its approaches, and ships independently. No layers of approval, no waiting on committees. ➡️ What we're looking for Deep German accounting domain expertise as you've worked at or closely with a German accounting-tech company. 5+ years as a Product Manager: Concrete examples of products you took from 0 to 1 or significantly scaled. You think in outcomes, not features, and you're comfortable making hard trade-offs. AI-native workflow: You use AI to supercharge how you work — from research and analysis to sp

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for a Specialist Account Executive to join our team. This is a Remote (Germany, with a preference for Frankfurt or Munich) role, reporting to the Regional Director - Zero Trust Branch in the Sales and Go-to-Market department. You will support the DACH region covering majors accounts, acting as the primary specialist to drive revenue growth within Zero Trust Networking suite of products (Cloud/Branch Connector, AirGap, IoT). You will lead the charge in demonstrating the power of cloud transformation to cement our position as a global leader in cloud security. What you’ll do (Role Expectations) Serve as the primary specialist for customers, partners, and internal teams to drive revenue growth across the Zero Trust Branch product portfolio Partner with domain-expert solution engineers to capture customer requirements and craft compelling value propositions that close complex business deals Own the regional

The Sigma Commercial Solutions Engineer believes in the power of analytics to transform organizations and uncover new data insights to increase business agility. The Sigma Solutions Engineer will act as the trusted advisor to our prospects and customers working in tandem with Sales, Business Development, Product Management, Customer Success, and Support. This individual is ultimately responsible for managing and delivering on all activities related to the technical presales cycle. This includes presentations, demonstrations, and hands on development of prototypes. You will align closely with our Commercial Sales Representatives focused on sales in new and existing accounts. What You Will Be Doing Understand and uncover business challenges and issues faced by the customer and be able to run targeted discovery sessions or workshops Engage with business users to define, create, and showcase solution prototypes Build and present customized demos for customers, trade shows, and webinars Confidently present and articulate the business value of the Sigma platform to all levels within an organization Deliver product, technical, and security related responses to RFPs/RFIs Participate in product, sales, and relevant technology certifications to acquire, maintain, and grow skill sets Work as a team player by contributing, learning, and sharing new knowledge Be conversant in integration and data migration approaches to help customers develop their data lifecycle and analytics strategy with Sigma Manage multiple customer engagements concurrently Attain quarterly and annual objectives assigned by management Become a Sigma champion and product expert; prospects and customers will look to you for advice and expertise Qualifications We Need Minimum 2 years of analytics, business intelligence, or sales engineering experience Customer relationship skills Strong understanding of database concepts Understanding of advanced spreadsheet concepts Cloud

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. 役割 セールスと市場開拓（Go-to-Market）部門の一員としてご活躍いただける、大手顧客担当のアカウント エグゼクティブを募集しています。この職務は日本を拠点とし、リージョナルディレクター直属となります。 世界中のプロフェッショナルと連携しながら、お客様の期待を超える価値提供を実現し、安全でクラウドを前提としたデジタルの未来を推進していくポジションです。 また、Customer Success／Enablement／Architecture各チームと密に協働し、Zscalerが実現するクラウド・トランスフォーメーションの力を提案・体現することで、クラウドセキュリティ分野のグローバルリーダーとしての当社のポジションをさらに強固なものにしていただきます。 業務内容 (役割と期待されること) ・顧客の経営幹部を含む主要な関係者との信頼関係を構築すること。 ・顧客の目標に基づく長期的なアカウント戦略を設計すること。 ・社内関係者との連携による顧客ニーズを反映したアカウント計画を策定すること。 ・ 顧客のビジネスを理解し、具体的な目標を掲げ、Zscalerソリューションを提案し、信頼できるパートナーとしての役割を発揮すること。 求める人物像 (成功のための資質) 不確実さを力に変えられる人 ：正解が見えない状況でも前に進むことが出来る方。歩きながら道をつくることに前向きで、曖昧さを「障害」ではなく、価値あるものを生み出すための素材として捉えられる方。 オーナーシップを持って動ける人 ：ミッションへの熱意が行動力につながり、自ら意思決定し、最後までやり切ることが出来る方。成果に本気で向き合うからこそ誠実にふるまい、戦略の議論から現場の実行まで、必要に応じて自在に行き来できる方。 課題解決を楽しめる人 ：難しい課題ほど熱意をもって取り組める方。課題に集中し、解決までやり抜くことで最大のインパクトを生み出せると知っている方。 信頼をつくるコラボレーター ：自分の成功だけでなく、チームの成功にコミットできる方。明確さと敬意のある率直さを大切にし、フィードバックを「与える・受け取る」を継続できる方。これこそが最高のチームワークであり、信頼を最速で築く方法だ

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Global Sales Vendors team partners with third-party external sales organizations to drive Stripe's revenue growth and expand access to Stripe's financial infrastructure. We design and scale the sales motions, processes, and performance frameworks that enable our vendor salesforce to deliver consistent results and exceptional customer experiences. We work at the intersection of strategy and execution, partnering closely with Vendor Operations Managers, Sales Development leaders, and Growth Marketing teams to ensure our external salesforce reflects Stripe's standards and priorities across every customer touchpoint. What you’ll do As a Sales Excellence Manager, you'll lead the transformation of how our third-party vendor sales teams go to market — redesigning sales motions from the ground up to incorporate agentic AI, automation, and LLM agents. You'll be the architect of a next-generation external salesforce, enabling vendor teams to deliver consistent results and outstanding customer experiences through modern, AI-powered processes. You'll operate at both a strategic and operational level, designing scalable sales motions, building the performance frameworks that give senior leadership clear visibility into program health, and partnering closely with Vendor Operations Managers and internal stakeholders to scale proven approaches across regions and vendor sites. Responsibilities Lead the transformation of vendor sales motions to incorporat

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Principal Price Realization Strategy Manager - Digital & PLG Pricing About the job This is a high-impact role, critical to driving Twilio's pricing strategy and developing key pricing strategic decisions. Your work will directly contribute to accelerating Twilio's business growth while simplifying the purchasing experience for our customers. As the Principal Price Realization Strategy Manager , you will drive the pricing strategy, analytics, and operational execution for our digital and product monetization initiatives. Reporting directly to the Director of Price Realization Strategy, you will serve as a strategic leader responsible for shaping global pricing and discounting frameworks, build and design executive-facing dashboards, and optimizing revenue performance across our entire product portfolio. Responsibilities In this role, you’ll: Architect and execute price optimization models that accelerate business perf