Customer Solutions Strategy Lead Jobs

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 We're looking for a Senior Technical Account Manager - Customer Success (EMEA) to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long-term growth, adoption, and measurable business outcomes. Senior TAMs at ClickUp lead with a customer-first mindset, developing success plans, guiding onboarding and adoption, and ensuring stakeholders see continuous value throughout their lifecycle. While you’ll support technical initiatives like process optimization, workflow design, and AI enablement, you’ll also own the overall health, engagement, and strategic direction of your accounts. You’ll work cross-functionally with Sales, Product, and Support to align efforts and ensure each customer’s success story is long-term, scalable, and impactful. Senior TAMs at ClickUp are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on: Customer Enablement & Onboarding: Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success. Account Health & Engagement: Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities. Process Optimization & Solution Design: Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive ef

FEQ427R546 You will build and lead a team of Delivery Solution Architects (DSAs) responsible for the post-sales success of Databricks' customers. This is one of the most consequential delivery leadership roles in the company. The customers in your portfolio and your team's work directly determine how quickly Data and AI transform how they do business. As a DSA Manager, you set the technical strategy across your portfolio, decide where to invest your team's capacity, and partner with Sales, Pre-Sales, Professional Services, and our Systems Integrator ecosystem to move use cases from kickoff to production. You are a hands-on technical sponsor and trusted advisor to a select group of customers, including their C-suite. You build the systems, operating cadences, and playbooks that make your team and the broader DSA practice sharper over time. The DSAs you lead are senior technical talent, drawn from principal-level solution architecture, top-tier consulting, or senior engineering backgrounds. Hiring, coaching, and growing this team is the heart of the job. The impact you will have: Hire, coach, and develop a high-performing DSA team. Own career growth, calibrated performance management, and individual development plans. Own capacity planning and investment forecasting across the FINS portfolio. Defend investment decisions with data, alongside sales and field leadership. Partner with Sales, Pre-Sales, Professional Services, and Systems Integrator partners to accelerate use case delivery and reduce customer risk. Drive measurable customer outcomes: use-case throughput, time-to-production, consumption growth, and renewal rates. Forecast each across your portfolio. Bring a programmatic approach to running the business. Build the systems, operating cadences, and playbooks that scale the DSA practice. Shape and promote the value proposition of the DSA role with our internal partners and our customers. What we look for: 5+ years of experience managing a customer-facing technic

End to end responsible for: • translating business strategy and product vision into integrated architectural design solutions across project lifecycle from concept to GFC. • managing design consultants and ensuring multidisciplinary coordination for buildable, compliant and efficient designs. • driving design quality, compliance and value engineering aligned to cost, timelines and customer expectations. • ensuring timely delivery of construction drawings and site support for execution. • institutionalizing design governance, standards and continuous improvement across projects. Source: Adani Group | Job ID: 58730

End to end responsible for: • translating business strategy and product vision into integrated architectural design solutions across project lifecycle from concept to GFC. • managing design consultants and ensuring multidisciplinary coordination for buildable, compliant and efficient designs. • driving design quality, compliance and value engineering aligned to cost, timelines and customer expectations. • ensuring timely delivery of construction drawings and site support for execution. • institutionalizing design governance, standards and continuous improvement across projects. Source: Adani Group | Job ID: 58734

MongoDB Pre-Sales Solutions Architects are technical business advisors who help customers design, justify, and adopt reliable, scalable systems using MongoDB’s data platform. They own the technical strategy across complex opportunities—from discovery and qualification through architecture, proof of value, executive alignment, and successful adoption—and connect technical decisions to measurable business outcomes. You’ll partner closely with Account Executives, Sales Leadership, Customer Success, Professional Services, and ecosystem partners to shape multi-threaded account strategies, build champions, de-risk complex architectures, and drive expansion. You’ll serve as a trusted advisor to developers, architects, operations leaders, and business executives, helping organizations modernize legacy systems, build AI-powered applications, and realize measurable value from MongoDB. We are looking to speak to candidates who are based in Tokyo for our hybrid working model. As an ideal candidate, you will have: Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity Experience designing with scalable and highly available distributed systems in the cloud and on-prem Demonstrated ability to lead architecture reviews for complex, multi-component applications and platforms, identifying risks, evaluating trade-offs, and providing clear guidance to modernize, optimize, and de-risk the solution Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership Ability to partner with Sales Leadership and Account Executives on multi-threaded account and territory strategies, prioritize opportu

The Role As a Solutions Architect, you will lead the technical strategy for your customers — owning architecture discussions, driving platform adoption, and serving as a trusted advisor to customer technical leads and architects. You combine deep technical expertise with strategic thinking to position Databricks as the foundation of your customers’ data and AI strategy. You are developing a technical specialization (archetype) and are recognized within your team for depth in a specific domain. You understand the relevance and application of ML & AI within a range of use cases important to existing digital native customers. The Impact You Will Have Own the end-to-end technical strategy for your accounts, from initial discovery through production deployment and consumption growth Lead complex architecture discussions — designing scalable, production-grade solutions spanning data engineering, ML/AI, and real-time analytics Serve as a trusted technical advisor to customer architects, engineering leads, and Directors Drive technical wins in competitive scenarios by demonstrating Databricks’ differentiation through custom-built solutions Develop and declare an emerging technical specialization (archetype) — becoming a go-to resource for your team in that domain Orchestrate cross-functional resources (DSAs, SSAs, Partners) to deliver comprehensive solutions for complex customer needs Influence product direction by providing structured feedback on customer requirements and competitive gaps What We Look For 6+ years in solutions architecture, data engineering, technical pre-sales, or a senior hands-on technical role Strong coding proficiency in Python and SQL — you must demonstrate live coding, debugging, and solution-building skills Deep expertise in distributed data systems architecture: designing scalable pipelines, streaming architectures, lakehouse patterns, and cloud-native data platforms Proficient on the Databricks Platform (or demonstrated ability to achieve pro

The Role As a Solutions Architect, you will lead the technical strategy for your customers — owning architecture discussions, driving platform adoption, and serving as a trusted advisor to customer technical leads and architects. You combine deep technical expertise with strategic thinking to position Databricks as the foundation of your customers’ data and AI strategy. You are developing a technical specialization (archetype) and are recognized within your team for depth in a specific domain. You understand the relevance and application of ML & AI within a range of use cases important to the digital native customers in the Fintech space The Impact You Will Have Own the end-to-end technical strategy for your accounts, from initial discovery through production deployment and consumption growth Lead complex architecture discussions — designing scalable, production-grade solutions spanning data engineering, ML/AI, and real-time analytics Serve as a trusted technical advisor to customer architects, engineering leads, and Directors Drive technical wins in competitive scenarios by demonstrating Databricks’ differentiation through custom-built solutions Develop and declare an emerging technical specialization (archetype) — becoming a go-to resource for your team in that domain Orchestrate cross-functional resources (DSAs, SSAs, Partners) to deliver comprehensive solutions for complex customer needs Influence product direction by providing structured feedback on customer requirements and competitive gaps What We Look For 6+ years in solutions architecture, data engineering, technical pre-sales, or a senior hands-on technical role Strong coding proficiency in Python and SQL — you must demonstrate live coding, debugging, and solution-building skills Deep expertise in distributed data systems architecture: designing scalable pipelines, streaming architectures, lakehouse patterns, and cloud-native data platforms Proficient on the Databricks Platform (or demonstrated ability

FEQ327R526 Solutions Architect (L5) The Role As a Solutions Architect, you will lead the technical strategy for your customers — owning architecture discussions, driving platform adoption, and serving as a trusted advisor to customer technical leads and architects. You combine deep technical expertise with strategic thinking to position Databricks as the foundation of your customers’ data and AI strategy. You are developing a technical specialization (archetype) and are recognized within your team for depth in a specific domain. The Impact You Will Have Own the end-to-end technical strategy for your accounts, from initial discovery through production deployment and consumption growth Lead complex architecture discussions — designing scalable, production-grade solutions spanning data engineering, ML/AI, and real-time analytics Serve as a trusted technical advisor to customer architects, engineering leads, and Directors Drive technical wins in competitive scenarios by demonstrating Databricks’ differentiation through custom-built solutions Develop and declare an emerging technical specialization (archetype) — becoming a go-to resource for your team in that domain Orchestrate cross-functional resources (DSAs, SSAs, Partners) to deliver comprehensive solutions for complex customer needs Influence product direction by providing structured feedback on customer requirements and competitive gaps What We Look For 6+ years in solutions architecture, data engineering, technical pre-sales, or a senior hands-on technical role Strong coding proficiency in Python and SQL — you must demonstrate live coding, debugging, and solution-building skills Deep expertise in distributed data systems architecture: designing scalable pipelines, streaming architectures, lakehouse patterns, and cloud-native data platforms Proficient on the Databricks Platform (or demonstrated ability to achieve proficiency rapidly) with a developing technical specialization in one area (e.g., real-time/streaming,

The Specialist Solutions Architect Manager will lead a team of Specialist Solutions Architects (SSA’s) responsible for key elements of the technical sales cycle. You will grow and develop a dynamic team with expertise in areas including enterprise software, data engineering, and data science/machine learning, who will continue to deepen their knowledge of Databricks as the platform expands. You will guide and get involved to enhance your team's effectiveness; be an expert at communicating complex, business value-focused solutions; support complex sales cycles and customer architectures; and build relationships with key stakeholders in large corporations. The SSA Team is engaged in our most important and complex customer engagements, providing deep technical expertise to both new and existing customers. Your team provides specialist expertise to the Solution Architect (SA) and Sales teams, which are responsible for developing and overseeing the overall technical account strategy. Reporting to the Director, Field Engineering. The impact you will have: You will hire, train, and grow a diverse team of Specialist Solutions Architects for Databricks, a company in hyper-growth mode Exceed your region's consumption targets - by working with your cross-functional counterparts to determine where to deploy your team of technical experts to drive the most critical use cases forward Make your customers extremely successful with Databricks and provide outsized value to their businesses Establish relationships across the business to make your customers and team successful Grow Databricks Platform usage and prevent churn in strategic accounts by overseeing and retiring a regional growth quota Create positive morale for the team and help foster a working relationship between Field Engineering, Sales, and other important internal partners Help resolve customer questions and concerns on accounts and opportunities deemed strategic by Sales and Pre-sales field leadership Act in a

The Role As a Solutions Architect, you will lead the technical strategy for your customers — owning architecture discussions, driving platform adoption, and serving as a trusted advisor to customer technical leads and architects. You combine deep technical expertise with strategic thinking to position Databricks as the foundation of your customers’ data and AI strategy. You are developing a technical specialization (archetype) and are recognized within your team for depth in a specific domain. You understand the relevance and application of ML & AI within a range of use cases important to the digital native customers in the Healthtech space The Impact You Will Have Own the end-to-end technical strategy for your accounts, from initial discovery through production deployment and consumption growth Lead complex architecture discussions — designing scalable, production-grade solutions spanning data engineering, ML/AI, and real-time analytics Serve as a trusted technical advisor to customer architects, engineering leads, and Directors Drive technical wins in competitive scenarios by demonstrating Databricks’ differentiation through custom-built solutions Develop and declare an emerging technical specialization (archetype) — becoming a go-to resource for your team in that domain Orchestrate cross-functional resources (DSAs, SSAs, Partners) to deliver comprehensive solutions for complex customer needs Influence product direction by providing structured feedback on customer requirements and competitive gaps What We Look For 6+ years in solutions architecture, data engineering, technical pre-sales, or a senior hands-on technical role Strong coding proficiency in Python and SQL — you must demonstrate live coding, debugging, and solution-building skills Deep expertise in distributed data systems architecture: designing scalable pipelines, streaming architectures, lakehouse patterns, and cloud-native data platforms Proficient on the Databricks Platform (or demonstrated abil

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Cloud Partner Solutions Engineering team's mission is to support co-sell objectives with Cloud Service Provider (CSP) partners by driving customer success through use case wins and go-lives, product integration launches, field enablement, and joint marketing campaigns and initiatives. As a Cloud Partner Solutions Engineer, you will own one or more hyperscaler partnerships end-to-end — combining deep technical credibility with the business acumen and program management skills to translate that technical work into measurable partner and customer outcomes. This is not a purely technical role and not a purely functional one: success requires you to be equally comfortable architecting a cross-cloud Iceberg solution with a partner SA team and leading a joint executive business review with cloud partner and Snowflake field leadership. KEY RESPONSIBILITIES: Partner Strategy & GTM Program Ownership • Own the overall joint GTM strategy and execution plan for your assigned cloud partner(s), aligning Snowflake's field priorities with cloud partner co-sell programs and market initiatives. • Build and manage a portfolio of cloud partner product integrations and joint solutions — from business case through launch — ensuring each delivers measurable field and customer value. • Deve

Req: FEQ427R137 Location: Singapore The Role As a Solutions Architect, you will lead the technical strategy for your customers — owning architecture discussions, driving platform adoption, and serving as a trusted advisor to customer technical leads and architects. You combine deep technical expertise with strategic thinking to position Databricks as the foundation of your customers’ data and AI strategy. You are developing a technical specialization (archetype) and are recognized within your team for depth in a specific domain. The Impact You Will Have Own the end-to-end technical strategy for your accounts, from initial discovery through production deployment and consumption growth Lead complex architecture discussions — designing scalable, production-grade solutions spanning data engineering, ML/AI, and real-time analytics Serve as a trusted technical advisor to customer architects, engineering leads, and Directors Drive technical wins in competitive scenarios by demonstrating Databricks’ differentiation through custom-built solutions Develop and declare an emerging technical specialization (archetype) — becoming a go-to resource for your team in that domain Orchestrate cross-functional resources (DSAs, SSAs, Partners) to deliver comprehensive solutions for complex customer needs Influence product direction by providing structured feedback on customer requirements and competitive gaps What We Look For 6+ years in solutions architecture, data engineering, technical pre-sales, or a senior hands-on technical role Strong coding proficiency in Python and SQL — you must demonstrate live coding, debugging, and solution-building skills Deep expertise in distributed data systems architecture: designing scalable pipelines, streaming architectures, lakehouse patterns, and cloud-native data platforms Proficient on the Databricks Platform (or demonstrated ability to achieve proficiency rapidly) with a developing technical specialization in one area (e.g., real-time/streaming,

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the role Ramp is building a new AI business, and you’ll be one of its first technical sellers. Your job is to turn technically complex AI products into closed revenue. You’ll sell a growing portfolio spanning AI-powered applications and agents for finance teams, as well as infrastructure that helps companies deploy and manage AI with greater control, security, and cost efficiency. This is a product-focused, quota-carrying technical sales role. You’ll help customers evaluate and purchase Ramp’s AI products, translating complex capabilities into clear business value and guiding opportunities from discovery through close. This is a high-velocity commercial role, not a traditional pre-sales position where success ends with a great demo. You’ll be accountable for turning technical evaluations into commercial wins from start to finish. You’ll lead discovery, shape deal strategy, build executive-level business cases, deliver tailored demonstrations, navigate technical and commercial objections, and create urgency around a clear path to purchase. You’

FEQ427R382 As an AI/ML Specialist Solutions Architect (SSA), you will lead the advanced AI/ML technical strategy for your customers — owning complex architecture discussions, driving platform adoption, and serving as a trusted advisor to customer technical leads and architects. You combine deep technical expertise with strategic thinking to position Databricks as the foundation of your customers’ data and AI strategy. You are further developing a technical specialization and are recognized within the Field Engineering team for depth in the specific domain. This position can be remote. The Impact You Will Have Own the end-to-end AI/ML technical strategy for your accounts, from discovery through production deployment and consumption growth Lead complex architecture discussions — designing scalable, production-grade solutions spanning AI/ML, including Retrieval-Augmented Generation (RAG), tool calling, multi-agent orchestration, guardrails, AI evaluation, and observability systems Serve as a trusted technical advisor to customer architects, engineering leads, and Directors Drive technical wins in competitive scenarios by demonstrating Databricks’ differentiation through custom-built solutions Develop and declare an emerging technical specialization (archetype) — becoming a go-to resource for your team in that domain Orchestrate cross-functional resources (DSAs, SAs, Partners) to deliver comprehensive solutions for complex customer needs Influence product direction by providing structured feedback on customer requirements and competitive gaps What We Look For 6+ years in solutions architecture, technical pre-sales, or a senior hands-on technical role in the following areas: ML Engineering: Building and maintaining cloud infrastructure (AWS, Azure, or GCP) supporting production ML applications and drift monitoring AI Engineering: Working with LLMs and agentic systems, including vector databases, fine-tuning, AI guardrails, and frameworks like LangChain, Hugging Fac

FEQ327R691 As a Data Engineering and Warehousing Specialist Solutions Architect (SSA), you will lead the advanced technical strategy for your customers — owning complex architecture discussions, driving platform adoption, and serving as a trusted advisor to customer technical leads and architects. You combine deep technical expertise with strategic thinking to position Databricks as the foundation of your customers’ data and AI strategy. You are further developing a technical specialization and are recognized within the Field Engineering team for depth in the specific domain. This position can be remote. The Impact You Will Have Own the end-to-end technical strategy for your accounts, from discovery through production deployment and consumption growth Lead complex architecture discussions — designing scalable, production-grade solutions spanning data engineering and real-time analytics Serve as a trusted technical advisor to customer architects, engineering leads, and Directors Drive technical wins in competitive scenarios by demonstrating Databricks’ differentiation through custom-built solutions Develop and declare an emerging technical specialization (archetype) — becoming a go-to resource for your team in that domain Orchestrate cross-functional resources (DSAs, SAs, Partners) to deliver comprehensive solutions for complex customer needs Influence product direction by providing structured feedback on customer requirements and competitive gaps What We Look For 6+ years in solutions architecture, technical pre-sales, or a senior hands-on technical role in the following areas: Data and Software Engineering: Deep hands-on experience with Apache Spark™ ecosystem (Spark Core, Spark SQL, Spark Streaming), message queues (e.g., Kafka), batch ingestion, performance tuning, and troubleshooting complex Spark workloads Data Applications Engineering: Experience building or supporting data-driven use cases, predictive analytics pipelines, or customer analytics