Customer Solutions Strategy Lead Jobs

Who we are About Stripe At Stripe, you have an unprecedented opportunity to put the global economy within everyone’s reach. Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. About the team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We work with founders, C-level executives, finance leaders, product design and engineering teams at large global brands and platforms who are building financial services solutions with Stripe. We work closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers Product, and Engineering teams to develop and execute on the account strategy for Stripe in market. What you’ll do Your mission is to uncover the deepest levels of customer pain and desired outcomes, going beyond surface-level requirements. By truly understanding their strategic business objectives, you will architect and tailor Stripe's solutions as the definitive answer to their most pressing challenges. You will be instrumental in mapping the customer's transformation journey, crafting future-state roadmaps and solution architectures that inherently factor in complex third-party integrations. Responsibilities Execute meticulous technical discovery, conducting in-depth business analysis and background research on customer operations, industry dynamics, and competitive landscapes to build a foundational understanding that informs every proposed solution. This goes beyond fact-finding; it's about understanding their "why." Lead strategic engagements, guiding APAC and Greater China users thr

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why This Role? We're seeking an exceptional Customer Success Manager with deep expertise in the French public sector and government landscape to lead our most strategic government accounts. This role requires an individual who understands both the transformative potential of frontier AI and the unique requirements of French government organizations. What You'll Do Strategic Customer Partnership: Own the success, adoption, and growth of Cohere's French public sector customers, ensuring they realize maximum value from our AI solutions Build deep, trusted relationships with senior French government stakeholders, including Ministres d'État, Préfets, CIOs, digital transformation leads, and ministerial executives Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles (lois de finances), and unique constraints Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction Define and track success metrics aligned with French public sector priorities: citizen satisfaction, service delivery improvements, cost savin

Who We Are About Stripe At Stripe, you have an unprecedented opportunity to put the global economy within everyone’s reach. Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. About The Team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We work with C-level executives, finance leaders, product design and engineering teams at large global brands and platforms who are building financial services solutions with Stripe. We work closely with Account Executives, Professional Services, Customer Success Managers, Partners, Technical Account Managers and Product Teams to develop and execute on the account strategy for Stripe’s platform prospects. What You’ll Do As a member of the team, Solutions Architects build highly consultative trusted relationships with C-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. We architect business models with them so they can drive new monetization opportunities and growth. Responsibilities Be a key member of the Platform account team with deep involvement in defining the customer strategy; Identify and close new complex opportunities, and accelerate solution adoption. Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering, and Head of Payments. Work to deeply understand the customer’s business objectives, and then design and apply Stripe’s so

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why This Role? We're seeking an exceptional Customer Success Manager with deep expertise in the French public sector and government landscape to lead our most strategic government accounts. This role requires an individual who understands both the transformative potential of frontier AI and the unique requirements of French government organizations. What You'll Do Strategic Customer Partnership: Own the success, adoption, and growth of Cohere's French public sector customers, ensuring they realize maximum value from our AI solutions Build deep, trusted relationships with senior French government stakeholders, including Ministres d'État, Préfets, CIOs, digital transformation leads, and ministerial executives Develop comprehensive success plans tailored to each organization's mission, digital strategy, budget cycles (lois de finances), and unique constraints Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction Define and track success metrics aligned with French public sector priorities: citizen satisfaction, service delivery improvements, cost savin

Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why This Role? We’re seeking an exceptional Customer Success Manager with deep expertise in the UAE private sector enterprise landscape to lead our most strategic accounts across these dynamic markets. This role requires an individual who understands both the transformative potential of frontier AI and the unique requirements of private sector organizations in Saudi Arabia and the United Arab Emirates. What You'll Do Strategic Customer Partnership Own the success, adoption, and growth of Cohere’s UAE private sector customers, ensuring they realize maximum value from our AI solutions. Build deep, trusted relationships with senior enterprise stakeholders, including CXOs, VPs, Directors, and digital transformation leads. Develop comprehensive success plans tailored to each organization’s mission, digital strategy, budget cycles, and unique constraints. Serve as the primary point of contact and executive sponsor for your accounts, managing escalations and ensuring customer satisfaction. Define and track success metrics aligned with private sector priorities: ROI, revenue growth, operational efficiency, cost savings, and innovation o

Location Details: Belgrade. At GoDaddy, the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ Hybrid: This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team. Join Our Team Our team works collaboratively to deliver efficient, effective, and enjoyable experiences that help customers meet their goals. We create solutions for small business customers and pros to build & grow secure, performant, beautiful websites. As a Lead UX designer on our team, you’ll be the point of contact for development and product teams while supervising projects through the creative process and ensuring that deadlines and experience standards are met. As a Lead UX Designer on GoDaddy’s Web Designers & Developers (WDD) & Security team, you’ll play a key role in shaping the future of the Hub experience, partnering with world-class Product, Engineering, Design, and Marketing teams to define product vision, transform customer insights into intuitive and scalable solutions, and drive measurable business impact. You’ll lead discovery efforts, influence product strategy, mentor designers, and champion modern design practices, including the thoughtful use of AI, to create seamless, customer-centered experiences backed by research, experimentation, and data that help web professionals efficiently manage and grow their businesses. What you'll get to do... Design and deliver customer-centered experiences that balance user needs, business objectives, and technical constraints, solving complex problems through inno

FEQ427R352 Solutions Architect, EMEA Startups — France The location for the role should be in the Paris region (i.e. within a commutable distance for a hybrid schedule). Databricks is a Data and AI company. Our Solutions Architects help customers turn complex data and AI challenges into secure, scalable solutions that deliver measurable business value. The EMEA Startups team works with fast-growing, digital-native companies as they move from early technical exploration to production adoption. In this role, you will engage founders, CTOs, VP Engineering/Data, architects and technical leaders to identify high-impact use cases, shape modern data and AI architectures, and help customers make Databricks a strategic part of their product and technology roadmap. You will work on new-logo accounts in the France,Spain,Italy Startups segment and SMBs, while selectively supporting expansion opportunities in existing accounts. You will operate across a broad and dynamic account set, combining strong technical judgment with business-oriented discovery and signal-based prioritisation. You will partner closely with Account Executives and the wider Field Engineering organisation to create technical wins, accelerate time to value and build lasting customer relationships. The impact you will have: Partner with Startups Account Executives to build and execute technical account strategy for acquiring new logos and growing Databricks consumption on existing accounts Engage founders, CTOs, VPs of Engineering/Data, architects and technical practitioners in consultative discovery. Translate business priorities into clear data, analytics, AI and platform use cases. Lead the technical sales motion from discovery through evaluation: define success criteria, develop solution architectures, deliver demonstrations, guide sizing, run or coordinate proofs of concept, and establish a clear path to adoption. Provide technical leadership across data engineering, data warehousing, analytics and

About the Job: We are looking for a talented Senior. Solutions Engineer at LaunchDarkly, you will be a trusted technical advisor to our largest and most important Enterprise prospects and customers. This role is a critical part of the Enterprise sales strategy at LaunchDarkly, serving as a trusted technical advisor to sales working to both land new customers and expand existing customers. The ideal candidate will have deep expertise in supporting multiple verticals. An ideal candidate is curious, excels in active listening, quickly and effectively builds custom demos and solutions, and demonstrates profound technical expertise with a customer-centric focus. Responsibilities: Drive technical discovery, architecture design, and PoC implementation throughout the pre-sales lifecycle. Partner with Account Executives and Customer Success Managers to craft compelling technical value propositions. Deliver high-impact demonstrations, workshops, and proposals tailored to C-level and technical stakeholders. Cultivate trust and credibility with customers, identifying technical champions and positioning as a strategic advisor. Liaise between customers and internal Product and Engineering teams to relay feedback and influence product roadmap. Lead cross-regional technical initiatives and enhance SE tools, processes, and frameworks for global scalability. Mentor junior team members, foster technical excellence, and share industry best practices across the SE team. Maintain expert-level knowledge of LaunchDarkly’s platform, integrations, industry trends, and emerging technologies. Respond to RFPs, and manage technical environments to support enterprise sales motions. Translate complex client requirements into scalable, sustainable, and technically sound solutions. Represent LaunchDarkly at industry events and customer engagements through travel as needed. Qualifications: 8+ years of experience in a solutions engineering, sales engineering, or systems architecture customer-fac

(CSQ327R106) As a DSA Manager, your role is to build and lead a team of Delivery Solution Architects (DSAs). You work in close collaboration with the Sales, Pre-Sales, FDE and Partners teams in the Southern Europe, Israel, Middle-East and Africa (SEMEA, France excluded) region to shape the post-sales delivery strategy for our major customers and will report to the SEMEA SSA & DSA leader. DSAs are collaborating with sales and field engineering teams to drive our customers' adoption and growth. They are guiding complex customers to maximize platform value and ROI. This hybrid role combines commercial skills to foster customer relationships and drive growth, with technical expertise across all Databricks products. They are engaged at all organizational levels to drive the adoption. Your role will have 3 main pillars: People : Hire, coach and support a diverse team able to ensure our customers’ success in their roadmap delivery Business : You will contribute to the growth of the region and to the investment/co-investment positioning of your team with our customers Leadership: You will be the technical sponsor and thought leader for a number of selected customers. You and your team will contribute to the creation of assets to build the Delivery Solution Architect practice to and improve effectiveness and consistency in working with customers. The impact you will have: Manage a diverse team of Delivery Solution Architects to achieve customer, company, and team goals (usage growth, career growth and hiring) Lead by example using our AI tooling to deliver C-level thought leadership discussions with our customers Assign accounts and distribute work across individuals for optimal customer coverage and team balance Inspire the team to be customer-obsessed by understanding customer goals, their use cases, and Databricks technology Partner with Sales, pre Sales and FDE teams to accelerate growth of customers Work with teams to reduce customer risk and help your team wi

FEQ327R159 Field Engineering Manager - Specialist Solutions Architects France The Specialist Solutions Architect Manager will lead a team of Specialist Solutions Architects (SSAs) responsible for key elements of the technical sales cycle. You will grow and develop a dynamic team with expertise in areas including enterprise software, data engineering, and data science/machine learning, who will continue to deepen their knowledge of Databricks as the platform expands. You will guide and get involved to enhance your team's effectiveness; be an expert at communicating complex, business value-focused solutions; support complex sales cycles and customer architectures; and build relationships with key stakeholders in large corporations. The SSA Team is engaged in our most important and complex customer engagements, providing deep technical expertise to both new and existing customers. Your team provides specialist expertise to the Solution Architect (SA) and Sales teams, which are responsible for developing and overseeing the overall technical account strategy. Reporting to the Senior Manager, Field Engineering (Specialist). The impact you will have: You will hire, train, and grow a diverse team of Specialist Solutions Architects for Databricks, a company in hyper-growth mode Exceed your region's consumption targets - by working with your cross-functional counterparts to determine where to deploy your team of technical experts to drive the most critical use cases forward Make your customers extremely successful with Databricks and provide outsized value to their businesses Establish relationships across the business to make your customers and team successful Grow Databricks platform usage and prevent churn in strategic accounts by overseeing and retiring a regional growth quota Create positive morale for the team and help foster a working relationship between Field Engineering, Sales, and other important internal partners Help resolve customer questions and concerns

FEQ128R31 Solutions Engineer At Databricks, our core values drive everything we do; a culture of proactiveness and a customer-first mindset fuels our mission to create a unified platform that makes AI and data analytics accessible to everyone in their own context. This role is part of our programmatic effort to develop promising field engineers—offering a launchpad for the next generation of data leaders . We aim to build leaders who will drive both data and business strategy for our customers, leading the front lines of Databricks growth as well. With our Data Intelligence Platform, we make it easy to turn insights into action while encouraging creativity, experimentation, and continuous improvement. You’ll play a key role in this mission, building upon your emerging technical skills in the area of solutions engineering, learn how to apply them in the Databricks platform and show customers how to tackle real-world data challenges. Solutions engineers go further than telling them what's possible; they build working prototypes and advise customer teams on how to get to production. You’ll join a collaborative, customer-obsessed team that thrives on innovation to help customers reach their goals. Come help us change how the world works with data—and shape your future while you're at it! This will be an in-office role and candidates must be based in Chicago, IL. Relocation assistance will not be provided. Recent graduate?: We’d love for you to explore our current internship openings on our careers page and submit your application for our roles designed for new college graduates. More About Databricks YouTube The impact you will have: Form successful relationships with customers throughout your assigned territory, providing technical and business value to Databricks customers in collaboration with Account Executives. Operate as an expert in AI and data analytics to excite customers about Databricks. You will develop into a ‘champion’ and trusted advisor on mu

FEQ427R443 Solutions Engineer At Databricks, our core values drive everything we do; a culture of proactiveness and a customer-first mindset fuels our mission to create a unified platform that makes AI and data analytics accessible to everyone in their own context. This role is part of our programmatic effort to develop promising field engineers—offering a launchpad for the next generation of data leaders . We aim to build leaders who will drive both data and business strategy for our customers, leading the front lines of Databricks growth as well. With our Data Intelligence Platform, we make it easy to turn insights into action while encouraging creativity, experimentation, and continuous improvement. You’ll play a key role in this mission, building upon your emerging technical skills in the area of solutions engineering, learn how to apply them in the Databricks platform and show customers how to tackle real-world data challenges. Solutions engineers go further than telling them what's possible, they build working prototypes and advise customer teams on how to get to production. You’ll join a collaborative, customer-obsessed team that thrives on innovation to help customers reach their goals. Come help us change how the world works with data—and shape your future while you're at it! This will be an in-office role and candidates must be based in our New York City (Midtown location). Relocation assistance will not be provided. Recent graduate?: We’d love for you to explore our current internship openings on our careers page and submit your application for our roles designed for new college graduates. More About Databricks YouTube The impact you will have: Form successful relationships with customers throughout your assigned territory, providing technical and business value to Databricks customers in collaboration with Account Executives. Operate as an expert in AI and data analytics to excite customers about Databricks. You will develop into a ‘cha

About the Job: We are looking for a talented Senior Solutions Engineer at LaunchDarkly, you will be a trusted technical advisor to our largest and most important Enterprise prospects and customers. This role is a critical part of the Enterprise sales strategy at LaunchDarkly, serving as a trusted technical advisor to sales working to both land new customers and expand existing customers. The ideal candidate will have deep expertise in supporting multiple verticals. An ideal candidate is curious, excels in active listening, quickly and effectively builds custom demos and solutions, and demonstrates profound technical expertise with a customer-centric focus. Responsibilities: Drive technical discovery, architecture design, and PoC implementation throughout the pre-sales lifecycle. Partner with Account Executives and Customer Success Managers to craft compelling technical value propositions. Deliver high-impact demonstrations, workshops, and proposals tailored to C-level and technical stakeholders. Cultivate trust and credibility with customers, identifying technical champions and positioning as a strategic advisor. Liaise between customers and internal Product and Engineering teams to relay feedback and influence product roadmap. Lead cross-regional technical initiatives and enhance SE tools, processes, and frameworks for global scalability. Mentor junior team members, foster technical excellence, and share industry best practices across the SE team. Maintain expert-level knowledge of LaunchDarkly’s platform, integrations, industry trends, and emerging technologies. Respond to RFPs, and manage technical environments to support enterprise sales motions. Translate complex client requirements into scalable, sustainable, and technically sound solutions. Represent LaunchDarkly at industry events and customer engagements through travel as needed. Qualifications: 8+ years of experience in a solutions engineering, sales engineering, or systems architecture customer-faci

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We influence revenue growth across Stripe’s product portfolio, and collaborate with sales, support, product management, and Stripe’s executive team to provide the best experience to our most valued customers. What you’ll do As a member of the team, the Solutions Architect will build highly consultative, trusted relationships with C-level executives and technical decision-makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. You will architect business models with them so they can drive new monetization opportunities and growth for both the user and Stripe. Responsibilities Be a key member of the Platform account team with deep involvement in defining the customer strategy; identify and close new complex opportunities, and accelerate solution adoption. Understand and align with the customer’s product and business roadmap and uncover opportunities for Stripe to accelerate their progress on that roadmap. Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering and Head of Payments. Work to deeply understand the customer’s business objective

Lead Product Manager, Enterprise Services Management The Product Management team drives Asana’s product strategy and execution, translating customer needs and opportunities into a compelling roadmap and working cross-functionally to deliver impactful solutions for team productivity and collaboration. We’re helping to define the Work Management category and inventing new ways for teams to work more efficiently together and see the larger purpose behind their work. Our team works directly with Engineering, Design, Experience Research, and Data Science, as well as with Sales, Support, and Marketing to ship great products. You’ll take part in every type of product work here — from strategy to product to process improvements — conceptualizing, launching, and iterating on Asana itself for millions of teams around the world. Asana is building its next major business line: Service Management, powered by AI agents and tightly integrated with Asana’s Work Graph. This is a 0→1 opportunity to define how IT, HR, and Support teams resolve work, automate workflows, and connect tickets to projects in a modern, AI-native platform. We’re looking for a hands-on, highly entrepreneurial Lead PM who combines deep product craft with customer obsession, technical fluency, and strong go-to-market instincts. This person will help incubate a new business from scratch, partner directly with customers, and drive the product and GTM strategy required to build the next scalable product at Asana. This role is ideal for someone who loves ambiguity, builds quickly, learns from customers, and has experience shaping AI agentic workflows, IT/service automation tools, or adjacent enterprise SaaS products. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams wi