Customer Solutions Strategy Lead Jobs

Lead Product Manager, Enterprise Services Management The Product Management team drives Asana’s product strategy and execution, translating customer needs and opportunities into a compelling roadmap and working cross-functionally to deliver impactful solutions for team productivity and collaboration. We’re helping to define the Work Management category and inventing new ways for teams to work more efficiently together and see the larger purpose behind their work. Our team works directly with Engineering, Design, Experience Research, and Data Science, as well as with Sales, Support, and Marketing to ship great products. You’ll take part in every type of product work here — from strategy to product to process improvements — conceptualizing, launching, and iterating on Asana itself for millions of teams around the world. Asana is building its next major business line: Service Management, powered by AI agents and tightly integrated with Asana’s Work Graph. This is a 0→1 opportunity to define how IT, HR, and Support teams resolve work, automate workflows, and connect tickets to projects in a modern, AI-native platform. We’re looking for a hands-on, highly entrepreneurial Lead PM who combines deep product craft with customer obsession, technical fluency, and strong go-to-market instincts. This person will help incubate a new business from scratch, partner directly with customers, and drive the product and GTM strategy required to build the next scalable product at Asana. This role is ideal for someone who loves ambiguity, builds quickly, learns from customers, and has experience shaping AI agentic workflows, IT/service automation tools, or adjacent enterprise SaaS products. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams wi

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We influence revenue growth across Stripe’s product portfolio, and collaborate with sales, support, product management, and Stripe’s executive team to provide the best experience to our most valued customers. What you’ll do As a member of the team, the Solutions Architect will build highly consultative trusted relationships with C-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. You'll architect business models with them so they can drive new monetization opportunities and growth for both the user and Stripe. Responsibilities Be a key member of a Stripe account team with deep involvement in defining the customer strategy Identify and close new complex opportunities, and accelerate solution adoption. Understand and align with the customer’s product and business roadmap and uncover opportunities for Stripe to accelerate their progress on that roadmap. Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering and Head of Payments. Work to deeply understand the customer’s business objectives, and t

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower you to orchestrate, manage and monitor your workflows across any application, service or server — in the cloud or on premises — with confidence and control. Redwood’s global team of automation experts and customer success engineers provide solutions and world-class support designed to give you the freedom and time to imagine and define your future. Get out of the weeds and see the forest, with Redwood Software. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT The Customer Account Manager is responsible for driving revenue growth by building and managing strategic accounts, long-term client relationships, and developing key business relationships. The role requires a strong focus on new business development, in addition to, up-selling and cross-selling to existing clients. This will be achieved through solution selling, account planning, prospecting to identify high-quality clients, qualifying and developing assigned accounts. Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood’s expansion strategy. Grow businesses with new and existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities Develop in-depth understanding of the client’s business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts Position Redwood as a business partner to address client goals within Digital, Busi

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We influence revenue growth across Stripe’s product portfolio, and collaborate with sales, support, product management, and Stripe’s executive team to provide the best experience to our most valued customers. What you’ll do As a member of the team, the Solutions Architect will build highly consultative trusted relationships with C-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. You'll architect business models with them so they can drive new monetization opportunities and growth for both the user and Stripe. Responsibilities Be a key member of a Stripe account team with deep involvement in defining the customer strategy Identify and close new complex opportunities, and accelerate solution adoption. Understand and align with the customer’s product and business roadmap and uncover opportunities for Stripe to accelerate their progress on that roadmap. Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering and Head of Payments. Work to deeply understand the customer’s business objectives, and t

FEQ227R273 While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. #CMEG As a Solutions Architect, you will lead the technical strategy for your customers — owning architecture discussions, driving platform adoption, and serving as a trusted advisor to customer technical leads and architects. You combine deep technical expertise with strategic thinking to position Databricks as the foundation of your customers’ data and AI strategy. You are developing a technical specialization (archetype) and are recognized within your team for depth in a specific domain. The Impact You Will Have Own the end-to-end technical strategy for your accounts, from initial discovery through production deployment and consumption growth Lead complex architecture discussions — designing scalable, production-grade solutions spanning data engineering, ML/AI, and real-time analytics Serve as a trusted technical advisor to customer architects, engineering leads, and Directors Drive technical wins in competitive scenarios by demonstrating Databricks’ differentiation through custom-built solutions Develop and declare an emerging technical specialization (archetype) — becoming a go-to resource for your team in that domain Orchestrate cross-functional resources (DSAs, SSAs, Partners) to deliver comprehensive solutions for complex customer needs Influence product direction by providing structured feedback on customer requirements and competitive gaps What We Look For 6+ years in solutions architecture, data engineering, technical pre-sales, or a senior hands-on technical role Strong coding proficiency in Python and SQL — you must demonstrate live coding, debugging, and solution-building skills Deep expertise in distributed data systems architecture: designing scalable pipelines, streaming architectures, lakehouse patterns, and cloud-native data platforms Proficient on the Databricks Platform (or demonstrated ability to achieve pr

FEQ227R273 While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. #CMEG As a Solutions Architect, you will lead the technical strategy for your customers — owning architecture discussions, driving platform adoption, and serving as a trusted advisor to customer technical leads and architects. You combine deep technical expertise with strategic thinking to position Databricks as the foundation of your customers’ data and AI strategy. You are developing a technical specialization (archetype) and are recognized within your team for depth in a specific domain. The Impact You Will Have Own the end-to-end technical strategy for your accounts, from initial discovery through production deployment and consumption growth Lead complex architecture discussions — designing scalable, production-grade solutions spanning data engineering, ML/AI, and real-time analytics Serve as a trusted technical advisor to customer architects, engineering leads, and Directors Drive technical wins in competitive scenarios by demonstrating Databricks’ differentiation through custom-built solutions Develop and declare an emerging technical specialization (archetype) — becoming a go-to resource for your team in that domain Orchestrate cross-functional resources (DSAs, SSAs, Partners) to deliver comprehensive solutions for complex customer needs Influence product direction by providing structured feedback on customer requirements and competitive gaps What We Look For 6+ years in solutions architecture, data engineering, technical pre-sales, or a senior hands-on technical role Strong coding proficiency in Python and SQL — you must demonstrate live coding, debugging, and solution-building skills Deep expertise in distributed data systems architecture: designing scalable pipelines, streaming architectures, lakehouse patterns, and cloud-native data platforms Proficient on the Databricks Platform (or demonstrated ability to achieve pr

FEQ227R273 While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. #CMEG As a Solutions Architect, you will lead the technical strategy for your customers — owning architecture discussions, driving platform adoption, and serving as a trusted advisor to customer technical leads and architects. You combine deep technical expertise with strategic thinking to position Databricks as the foundation of your customers’ data and AI strategy. You are developing a technical specialization (archetype) and are recognized within your team for depth in a specific domain. The Impact You Will Have Own the end-to-end technical strategy for your accounts, from initial discovery through production deployment and consumption growth Lead complex architecture discussions — designing scalable, production-grade solutions spanning data engineering, ML/AI, and real-time analytics Serve as a trusted technical advisor to customer architects, engineering leads, and Directors Drive technical wins in competitive scenarios by demonstrating Databricks’ differentiation through custom-built solutions Develop and declare an emerging technical specialization (archetype) — becoming a go-to resource for your team in that domain Orchestrate cross-functional resources (DSAs, SSAs, Partners) to deliver comprehensive solutions for complex customer needs Influence product direction by providing structured feedback on customer requirements and competitive gaps What We Look For 6+ years in solutions architecture, data engineering, technical pre-sales, or a senior hands-on technical role Strong coding proficiency in Python and SQL — you must demonstrate live coding, debugging, and solution-building skills Deep expertise in distributed data systems architecture: designing scalable pipelines, streaming architectures, lakehouse patterns, and cloud-native data platforms Proficient on the Databricks Platform (or demonstrated ability to achieve pr

FEQ227R273 While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. #CMEG As a Solutions Architect, you will lead the technical strategy for your customers — owning architecture discussions, driving platform adoption, and serving as a trusted advisor to customer technical leads and architects. You combine deep technical expertise with strategic thinking to position Databricks as the foundation of your customers’ data and AI strategy. You are developing a technical specialization (archetype) and are recognized within your team for depth in a specific domain. The Impact You Will Have Own the end-to-end technical strategy for your accounts, from initial discovery through production deployment and consumption growth Lead complex architecture discussions — designing scalable, production-grade solutions spanning data engineering, ML/AI, and real-time analytics Serve as a trusted technical advisor to customer architects, engineering leads, and Directors Drive technical wins in competitive scenarios by demonstrating Databricks’ differentiation through custom-built solutions Develop and declare an emerging technical specialization (archetype) — becoming a go-to resource for your team in that domain Orchestrate cross-functional resources (DSAs, SSAs, Partners) to deliver comprehensive solutions for complex customer needs Influence product direction by providing structured feedback on customer requirements and competitive gaps What We Look For 6+ years in solutions architecture, data engineering, technical pre-sales, or a senior hands-on technical role Strong coding proficiency in Python and SQL — you must demonstrate live coding, debugging, and solution-building skills Deep expertise in distributed data systems architecture: designing scalable pipelines, streaming architectures, lakehouse patterns, and cloud-native data platforms Proficient on the Databricks Platform (or demonstrated ability to achieve pr

CSQ427R326 Please note: Due to federal contract requirements and client-site access obligations, U.S. citizenship is required . As Director of Delivery Solution Architects (DSA), Public Sector, you will lead a high-impact post-sales technical organization that helps government customers realize value from the Databricks Data Intelligence Platform. Your mission is to ensure that complex Data and AI initiatives—across federal civilian, defense, intelligence, state and local government, education, and public-sector-adjacent organizations—move from concept to production as quickly, securely, and effectively as possible. You will lead DSA managers and a growing team of Delivery Solution Architects responsible for technical strategy, customer outcomes, platform adoption, and usage growth across the Public Sector. You will bridge technical strategy and durable customer value, ensuring teams guide customers through architecture decisions, implementation planning, and scalable operating models for data, analytics, AI, and agentic applications. You will make investment and coverage decisions in collaboration with regional Sales and Field Engineering leaders, shape the value proposition of the DSA function for Public Sector, and build an organization that delivers predictable customer outcomes in a complex, high-growth environment. The Impact You Will Have: Build and lead: Recruit, coach, and scale a diverse, high-performing team of DSAs and managers. Foster a culture of psychological safety, collaboration, and customer obsession. Define, operationalize, and continuously improve the post-sales execution strategy for Databricks’ Public Sector business. Partner with Sales, Solutions Architecture, Professional Services, Customer Success, and strategic partners to align account plans, technical success plans, resource investments, and growth strategies. Establish scalable account assignments, customer coverage, prioritization, capacity planning, and resourc

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. We influence revenue growth across Stripe’s product portfolio, and collaborate with sales, support, product management, and Stripe’s executive team to provide the best experience to our most valued customers. What you’ll do As a member of the team, the Solutions Architect will build highly consultative trusted relationships with C-level executives and technical decision makers in the customer’s organization to provide business and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges. You'll architect business models with them so they can drive new monetization opportunities and growth for both the user and Stripe. Responsibilities Be a key member of a Stripe account team with deep involvement in defining the customer strategy Identify and close new complex opportunities, and accelerate solution adoption. Understand and align with the customer’s product and business roadmap and uncover opportunities for Stripe to accelerate their progress on that roadmap. Drive thought leadership and be a trusted advisor for key business and technical stakeholders including CIO, CTO, COO, CRO, CDO, Head of Product Engineering and Head of Payments. Work to deeply understand the customer’s business objectives, and t

Datadog's Technical Solutions (TS) organization is one of the largest organizations in the company — spanning Sales Engineers, Technical Account Managers, Enterprise Customer Success Managers, Technical Support Engineers, and Solutions Architects who work with prospects and customers across every stage of their journey with Datadog. Technical Solutions Operations (TSO) exists to make that organization faster, smarter, and more scalable. We build the systems, analytics & programs that give TS teams more leverage — and we measure our success by the business outcomes we drive, not the projects we complete. The programs this team runs touch every function in TS, and the operating model you build will define how that scales. We're looking for a Director of Technical Program Management to lead the TSO Program Management team. This role sits at the intersection of strategy and execution: you'll own the programs that shape how TS operates at scale, lead a team of technical program managers, and serve as a peer to the Directors and VPs who run the teams you support. Your counterparts are leaders overseeing hundreds of customer-facing technical professionals, and your role is to successfully interface with each organization with proactive solutions on how your team can help them be more effective. This is a rare opportunity to lead a function where the output isn't a deliverable, it's organizational capability. If you want to build something that compounds across an entire organization, this is the role. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Run the PMO as a business impact function. Own the PMO operating model end-to-end, including intake, prioritization, scoping, execution, and impact measurement — with every program directly linked to measurable bu

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is seeking a Principal Customer Success Manager who will focus on building high-value, strategic relationships with large, global customers. The role requires extensive experience in SaaS Customer Success, strong business acumen and exceptional communication skills. The Principal Customer Success Manager is expected to provide thought leadership and mentorship, as well as lead and/or contribute to special programs and projects (minimum of 10% per working week). For the right candidate, this is a career-defining opportunity to join the market leader in Collaborative Work Management (CWM) and help influence the future of Customer Success as a vocation. This role reports to a Sr. Manager of Sr. Customer Success and has flexibility to work remotely from the West Coast. You Will: Manage a diverse book of business at scale, with a focus and engagement, enablement and adoption. Understand your customer’s business model, go to market strategy and organizational structure. Create and execute internal territory engagement plans and/or external joint customer enablement plans that focus on tailored, customer-specific strategy, proactive risk mitigation, value realization and expansion. Use data to gain insights, provide guidance, increase customer adoption and identify opportunities for expansion. Lead or influence renewals, partnering with internal teams to form a cohesive approach to mitigate churn and support expansion. Positively impact revenue via early risk identification and mitigation strategies

FEQ227R273 While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. #CMEG As a Solutions Architect, you will lead the technical strategy for your customers — owning architecture discussions, driving platform adoption, and serving as a trusted advisor to customer technical leads and architects. You combine deep technical expertise with strategic thinking to position Databricks as the foundation of your customers’ data and AI strategy. You are developing a technical specialization (archetype) and are recognized within your team for depth in a specific domain. The Impact You Will Have Own the end-to-end technical strategy for your accounts, from initial discovery through production deployment and consumption growth Lead complex architecture discussions — designing scalable, production-grade solutions spanning data engineering, ML/AI, and real-time analytics Serve as a trusted technical advisor to customer architects, engineering leads, and Directors Drive technical wins in competitive scenarios by demonstrating Databricks’ differentiation through custom-built solutions Develop and declare an emerging technical specialization (archetype) — becoming a go-to resource for your team in that domain Orchestrate cross-functional resources (DSAs, SSAs, Partners) to deliver comprehensive solutions for complex customer needs Influence product direction by providing structured feedback on customer requirements and competitive gaps What We Look For 6+ years in solutions architecture, data engineering, technical pre-sales, or a senior hands-on technical role Strong coding proficiency in Python and SQL — you must demonstrate live coding, debugging, and solution-building skills Deep expertise in distributed data systems architecture: designing scalable pipelines, streaming architectures, lakehouse patterns, and cloud-native data platforms Proficient on the Databricks Platform (or demonstrated ability to achieve pr

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! The Role As a Senior Solutions Engineer, you will play a critical role at the intersection of data, technology, and customer impact. You will lead the design and delivery of scalable, reliable, and high-impact technical implementations for our enterprise clients. Working with diverse and complex datasets across industries, you’ll build and optimize end-to-end analytics solutions that directly influence how customers engage with the Forma platform. You’ll partner cross-functionally to identify opportunities, scope high-value solutions, and deliver outcomes that drive measurable business impact. This is a highly visible, client-facing role that combines hands-on technical expertise with strategic thinking. What You’ll Do Lead strategic technical engagements with enterprise clients, guiding solution design for complex business challenges using the Forma platform Design, build, and optimize scalable data architectures, pipelines, and workflows (e.g., PySpark, Databricks) Translate business requirements into robust, production-ready data solutions Design and deliver custom code and customer-specific integrations to extend the Forma platform for unique client requirements Partner with Professional Services to extract, transform, and analyze client data to optimize incentive compensation and sales performance strategies Collaborate with Product, Engineering, and Customer Success to deliver high-quality, actionable datasets and insights Drive improvements in data infrastructure, perfor

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the team: The Customer Operations team is at the heart of Forma.ai's mission. This team has a direct impact on the growth of Forma.ai. They are results-driven and solutions-minded. The Customer Operations team works closely with our customers, helping them to understand and take advantage of all the features Forma.ai offers and ensuring that they get the most value from the platform. What you'll be doing: Reporting to the Senior Manager of Customer Operations, the Incentive Compensation Associate (known internally as Customer Operations Associate) will be contributing in the following areas: Own the ongoing operations for a portfolio of customers (i.e., rule building, process execution, reporting and dashboarding, and product support) Create automated reporting (financial, sales performance, incentive compensation) for customers to support process automation and improve business visibility Support design projects including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findings Identify potential opportunities for process improvement in client processes (e.g., process execution, data validation, dashboard updates). Explore new techniques, working models to improve design and improve processes. Implement new Forma.ai platform features within your customer portfolio to support continuous improvement and automation Build strong working relationships with key customer stakeholders, ens