Customer Success Architect Jobs

Sr. Software Engineer The Team + The Role Pendo's engineering teams build the product experiences that help customers understand, improve, and act on product usage data. This team is focused on AI-powered features that turn raw usage signals into automatic, actionable suggestions, reducing the manual work customers need to do before they can get value from Pendo. As a Senior Software Engineer, you will help shape and ship intelligent product experiences from discovery through delivery. You will work full-stack with a lean toward frontend, using TypeScript, Vue.js, backend services, and AI coding tools to build high-quality features on a small, fast-moving team. This role also owns product judgment: validating problems with customers, sizing opportunities, defining success metrics, and making pragmatic tradeoffs in ambiguous spaces. This role is based in our Sheffield office. What this looks like day-to-day AI-powered feature delivery: Build and ship features that use AI to turn product usage data into actionable suggestions for customers. You will work end to end across the experience, with attention to quality, usability, and the unique failure modes of AI-backed products. Full-stack engineering: Own delivery across the frontend and backend, with a strong lean toward TypeScript, Vue.js, DOM-level work, component architecture, and in-browser data capture. You will reason about backend services and APIs while building polished, reliable customer-facing experiences. Product discovery: Help validate problems, shape scope, and test direction before and while building. You will join customer calls, test prototypes, and use real feedback to make sure the team is solving meaningful problems. Success metrics and iteration: Define what success looks like for the features you build and use product usage data to guide iteration. You will not just close tickets; you will measure whether the work is creating the intended customer impact. AI-enabled development: Use AI coding too

As a Security Sales Specialist, you'll partner with Enterprise Account Executives to drive adoption of Datadog’s Security platform across key accounts. This is a high-impact role focused on positioning our Security solutions (Cloud SIEM, Cloud Workload Security, CSPM, and more) into new and existing customers—expanding our footprint and helping customers modernize their security stack in the cloud. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Act as the subject matter expert (SME) for Datadog Security products across a targeted account patch Collaborate closely with Enterprise AEs to support net new logo acquisition and expansion in strategic accounts Own and drive the security sales cycle from discovery to technical close, working closely with Sales Engineers Evangelize Datadog’s security story to security leaders (CISO, Security Architects, SecOps) Work cross-functionally with Datadog's partner, channel, and alliance teams to drive joint go-to-market motions Co-sell effectively with AEs and partners, contributing to deal strategy, solution alignment, and stakeholder engagement Stay informed on security trends and competitive offerings to differentiate Datadog Who You Are: Proven success selling into security buyers (CISO, SecOps, GRC, etc.) Experience co-selling in a matrixed environment, supporting or partnering with AEs and cross-functional teams Strong understanding of the partner/channel sales model, including how to navigate and influence joint selling motions Familiarity with modern security solutions such as SIEM, CSPM, CWPP, container/Kubernetes security Ability to build strong relationships with internal stakeholders, partners, and customer technical teams Datadog values people from all walks of life. We understand not everyone will meet al

As a Security Sales Specialist, you'll partner with Enterprise Account Executives to drive adoption of Datadog’s Security platform across key accounts. This is a high-impact role focused on positioning our Security solutions (Cloud SIEM, Cloud Workload Security, CSPM, and more) into new and existing customers—expanding our footprint and helping customers modernize their security stack in the cloud. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Act as the subject matter expert (SME) for Datadog Security products across a targeted account patch Collaborate closely with Enterprise AEs to support net new logo acquisition and expansion in strategic accounts Own and drive the security sales cycle from discovery to technical close, working closely with Sales Engineers Evangelize Datadog’s security story to security leaders (CISO, Security Architects, SecOps) Work cross-functionally with Datadog's partner, channel, and alliance teams to drive joint go-to-market motions Co-sell effectively with AEs and partners, contributing to deal strategy, solution alignment, and stakeholder engagement Stay informed on security trends and competitive offerings to differentiate Datadog Who You Are: Proven success selling into security buyers (CISO, SecOps, GRC, etc.) Experience co-selling in a matrixed environment, supporting or partnering with AEs and cross-functional teams Strong understanding of the partner/channel sales model, including how to navigate and influence joint selling motions Familiarity with modern security solutions such as SIEM, CSPM, CWPP, container/Kubernetes security Ability to build strong relationships with internal stakeholders, partners, and customer technical teams Datadog values people from all walks of life. We understand not everyone will meet al

Husky is what we call the distributed, petabyte-scale columnar event store at the heart of our Event Platform, which powers dozens of Datadog’s most popular products – Logs, RUM, APM , Cloud Network Monitoring, Netflow, and many more. Husky was built from the ground up at Datadog to store and query massive volumes of event data at low cost, with data fully queryable within seconds of arrival. As an Engineering Manager on Husky, you will lead one of a few closely collaborating teams that work directly on Husky’s internals. We own the full lifecycle of events stored by our Event Platform – whether it’s managing the ingestion of over 100 million events per second exactly-once , optimizing the persistence layer with lightning-fast compaction , tweaking our columnar format, timely deletion across hundreds of thousands of customer tables, or building the metadata service that enables hundreds of thousands of queries per second – you will be responsible for the growth and success of a team constantly meeting new scalability requirements driven by Datadog’s growing customer base and suite of products. At Datadog, we place value in our office culture - the relationships that it builds, the creativity it brings to the table, and the collaboration of being together. We operate as a hybrid workplace to ensure our employees can create a work-life harmony that best fits them. What You’ll Do: Manage a team of software engineers ranging from new grads to senior engineers, focusing on career development, inclusivity, and high impact Be a technical leader of the team; while the role may not involve frequent hands on coding, you’ll be reviewing architecture decisions, RFCs, and pull requests and ensuring what the team ships is high quality Partner with product teams to evaluate use cases, ensure smooth implementation, and prioritize new platform capabilities. Share on-call responsibilities with the rest of the team and ensure a culture of operational exc

Our Channels & Alliances Team’s charter builds and activates a strategic, differentiated and high-impact partner ecosystem for our best-of-breed multi-cloud monitoring product, one partner at a time. As a Senior Partner Manager, you will recruit and develop channel partners that drive new customer adoption and revenue, including Regional and Global Systems Integrators, Managed Service Providers, and Value Added Resellers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Identify and recruit new strategic channel partners to drive revenue growth Enable and activate existing partners through training, planning and joint selling activities Coordinate the technical and marketing aspects of integrated partnership launches Host regular business reviews with partners to drive accountability and report on success metrics Work hand-in-hand with Datadog’s regional enterprise and commercial sales organizations Generate partner-sourced net-new sales pipeline and revenue Who You Are: Experienced in 7+ years of partner-facing, quota-carrying business development, strategic alliances, or channel sales at a cloud services or software as a service organization Proven in driving sales opportunities from lead generation to closure, effectively negotiating agreements and building long-lasting partnerships Able to quickly comprehend technical concepts and architectural scenarios, and explain them to others verbally and in writing Proficiency in managing premier Cloud MSP partners will be advantageous Willing to travel 20-30% of the time Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage yo

Our Channels & Alliances Team’s charter builds and activates a strategic, differentiated and high-impact partner ecosystem for our best-of-breed multi-cloud monitoring product, one partner at a time. As a Senior Partner Manager, you will recruit and develop channel partners that drive new customer adoption and revenue, including Regional and Global Systems Integrators, Managed Service Providers, and Value Added Resellers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Identify and recruit new strategic channel partners in Mumbai to drive revenue growth Enable and activate existing partners through training, planning and joint selling activities Coordinate the technical and marketing aspects of integrated partnership launches Host regular business reviews with partners to drive accountability and report on success metrics Work hand-in-hand with Datadog’s regional enterprise and commercial sales organizations Generate partner-sourced net-new sales pipeline and revenue Who You Are: Experienced in 7+ years of partner-facing, quota-carrying business development, strategic alliances, or channel sales at a cloud services or software as a service organization Proven in driving sales opportunities from lead generation to closure, effectively negotiating agreements and building long-lasting partnerships Able to quickly comprehend technical concepts and architectural scenarios, and explain them to others verbally and in writing Proficiency in managing premier Cloud MSP partners will be advantageous Willing to travel 20-30% of the time Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage

Our Channels & Alliances Team’s charter builds and activates a strategic, differentiated and high-impact partner ecosystem for our best-of-breed multi-cloud monitoring product, one partner at a time. As a Senior Partner Manager, you will recruit and develop channel partners that drive new customer adoption and revenue, including Regional and Global Systems Integrators, Managed Service Providers, and Value Added Resellers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Identify and recruit new strategic channel partners to drive revenue growth Enable and activate existing partners through training, planning and joint selling activities Coordinate the technical and marketing aspects of integrated partnership launches Host regular business reviews with partners to drive accountability and report on success metrics Work hand-in-hand with Datadog’s regional enterprise and commercial sales organizations Generate partner-sourced net-new sales pipeline and revenue Who You Are: Experienced in 7+ years of partner-facing, quota-carrying business development, strategic alliances, or channel sales at a cloud services or software as a service organization Proven in driving sales opportunities from lead generation to closure, effectively negotiating agreements and building long-lasting partnerships Able to quickly comprehend technical concepts and architectural scenarios, and explain them to others verbally and in writing Proficiency in managing premier Cloud MSP partners will be advantageous Willing to travel 20-30% of the time Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, w

About the job The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity. About The Role We’re looking for a hardworking, driven individual with superb energy, passion and initiative for new business acquisition. The Enteprise Account Executive role focuses exclusively on formulating and executing a sales strategy within an assigned territory, resulting in revenue growth and new customer acquisition. We are looking to speak to candidates who are based in Paris for our hybrid working model. About The Sales Culture MongoDB is always developing and innovating — not only in our technology, but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful and close deals, but we want your feedback and input on how we can continue to “Think Big and Go Far.” As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry. What you will be doing Proactively, identify, qualify and close a sales pipeline Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users Build strong and effective relationships, resulting in growth opportunities Partner with our Solution Architects and work closely with the Professional S

Join us as a Commercial Growth Associate Account Executive! In this entry-level role, you'll manage the complete sales process and drive revenue growth in your assigned region. We're looking for a dedicated and motivated individual with a sales strategy and a go-getter attitude. Hard work, enthusiasm, and initiative are highly valued. We are looking to speak to candidates who are based in Austin, TX for our hybrid working model. MongoDB’s Sales Culture MongoDB is always developing and innovating — not only in our technology but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We equip you to be successful and close deals, and we want your feedback and input on how we can continue to “ Think Big and Go Far .” As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry. What you will be doing Manage a book of business of several million dollars, responsible for growth and retention of high value accounts Proactively, identify, qualify, and close a sales pipeline Strategically prospect into CTOs, Engineering/IT Leaders, & developers Become a product expert and understand all components of MongoDB Manage your time efficiently Build strong and effective relationships, resulting in growth opportunities Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs What you bring to the table 1-2 years of field experience in quota-carrying experience in a fast-paced and competitive market Demonstrated ability to open new accounts and generate qualified pipeline A proven tr

About the role We’re looking for a hardworking, driven individual with superb energy, passion, and initiative. The Enterprise Account Executive role focuses exclusively on formulating and executing a sales strategy within an assigned territory, resulting in revenue growth and expansion. We are looking to speak to candidates who are based in Paris for our hybrid working model. About the Sales Culture MongoDB is always developing and innovating — not only in our technology, but also in our sales go-to-market strategy. Our sales leadership is committed to building the best salesforce in technology. This means, inspiring and enabling success for everyone on the team. We not only equip you to be successful and close deals, but we want your feedback and input on how we can continue to “ Think Big and Go Far .” As a crucial part of the Sales team at MongoDB, you will have access to a lucrative market and learn how to sell from some of the most successful sales leaders in the software industry. What you will be doing Proactively, identify, qualify and close a sales pipeline Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users Build strong and effective relationships, resulting in growth opportunities Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes Participate in our sales enablement training, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs What you will bring to the table 6 years of field experience of quota-carrying experience in a fast-paced and competitive market Demonstrated ability to manage large accounts and run a complex sales process A proven track record of overachievement and hitting sales targets Ability to articulate the business value of complex enterprise technology Skilled

About the Team Enterprise Verticals builds role-specific ChatGPT Work experiences for high-value enterprise workflows. We combine product engineering, plugins and skills, connectors, data, evaluations, and customer evidence to turn useful demos into reliable daily work. This opening sits within the Technology vertical inside Enterprise Verticals. The group focuses on repeatable workflows for people at technology companies, beginning with functions such as data and analytics, sales, and design, and carries the shared platform needs—tool integration, permissions, quality measurement, and safe rollout—across those experiences. We work closely with Design, Research, GTM, Security, and platform teams, as well as with customers and design partners. Success means that people can reach a trustworthy first result, understand what the system did, and keep using the workflow—not merely that a prototype exists. About the Role We are looking for an exceptionally experienced, hands-on full-stack engineer to define and build the next generation of AI-powered enterprise workflows. You will take on the hardest and most ambiguous problems in the Technology vertical: translating real customer needs into product direction, designing the systems behind the experience, and personally writing and shipping production-quality code across the stack. You will own the technical direction and end-to-end delivery of products spanning ChatGPT Work surfaces, backend services, plugins, connectors, enterprise data, permissions, and evaluations. You will make foundational architecture and product tradeoffs; establish patterns other engineers can build on; and hold these experiences to a high bar for reliability, security, observability, and customer value. This is an individual-contributor role for an engineer who leads through technical judgment, direct execution, and influence—not people management. You should be equally comfortable working directly with customers, setting direction with senior cro

About the Team The B2B Marketing team is responsible for helping businesses understand, adopt, and get value from OpenAI’s products. B2B marketing is a major and growing priority for OpenAI as we scale our work with companies, developers, and institutions around the world. About the Role Within B2B Marketing, Demand Generation builds the integrated, full-funnel engine that connects audience insights, content, field and digital experiences, paid media, lifecycle, and sales follow-through to qualified pipeline. We partner closely with Sales, Partnerships, Product Marketing, Communications, Creative, Web, RevOps, Analytics, and regional teams to create a cohesive customer experience and scale what works. We’re looking for a Senior Webinar & Digital Events Strategist to redefine webinars and digital experiences as a high-quality demand channel. You’ll own audience strategy, portfolio design, programming principles, conversion paths, and performance recommendations while partnering closely with a Webinar Marketing Manager on production and delivery. This is a hands-on role for a strategic operator who can create compelling experiences and build the pre-event, live, and post-event systems required to turn engagement into qualified demand. In this role, you will: Owning the webinar and digital events strategy, including audience priorities, portfolio architecture, editorial themes, formats, calendar, investment decisions, and success measures. Designing experiences for specific buyer needs and journey stages, with a clear value exchange, CTA, follow-up path, and connection to broader campaigns. Partnering with Product Marketing, Content, speakers, customers, and subject-matter experts to create differentiated programs that make complex AI topics useful and concrete. Working closely with the Webinar Marketing Manager and production partners to translate strategy into clear briefs, run-of-show requirements, launch plans, QA, and delivery standards. Building integrated pr

About the Team Enterprise Verticals builds role-specific ChatGPT Work experiences for high-value enterprise workflows. We combine product engineering, plugins and skills, connectors, data, evaluations, and customer evidence to turn useful demos into reliable daily work. This opening sits within the Technology vertical inside Enterprise Verticals. The group focuses on repeatable workflows for people at technology companies, beginning with functions such as data and analytics, sales, and design, and carries the shared platform needs—tool integration, permissions, quality measurement, and safe rollout—across those experiences. We work closely with Design, Research, GTM, Security, and platform teams, as well as with customers and design partners. Success means that people can reach a trustworthy first result, understand what the system did, and keep using the workflow—not merely that a prototype exists. About the Role We are looking for a full-stack product engineer who can own ambiguous enterprise workflows end to end: understand a customer problem, shape the product, build across frontend and backend, work through platform dependencies, instrument quality, and learn quickly with design partners. You will build across ChatGPT Work surfaces, services, plugins, connectors, and data or permission boundaries when the experience requires it. You will make quality and rollout observable through evaluations, product and operational signals, and clear fallback or rollback paths. This is a product-engineering role for someone who can move between user problems and system details without losing ownership of either. The strongest candidates will be able to turn specific customer evidence into a generalizable product, explain scope and architecture tradeoffs, and carry a feature from an early prototype through a bounded production rollout. In this role, you will: Build and ship role-specific workflows across ChatGPT Work surfaces, services, plugins, and connectors. Turn customer a

About the Team OpenAI’s Forward Deployed Engineering (FDE) team turns research breakthroughs into production-grade systems. We embed deeply with customers to solve high-leverage problems and act as the delivery engine for our most complex large-scale engagements. We move quickly from prototype to production and surface reusable patterns that shape our platform. We operate at the intersection of deployment and development – working closely with OpenAI Research, Product and Partnerships. About the Role As a Technical Deployment Lead (TDL), you will define how OpenAI delivers complex systems to Semiconductor customers. You will own how solutions are scoped, built, shipped, and adopted across high-value engineering workflows such as RTL design, verification, and physical implementation. You’ll translate business outcomes into a technical plan, run day-to-day execution across FDEs, Researchers, and Customer Engineers, and partner with customer teams to ensure delivery supports their goals. You will focus on the semiconductor vertical to deploy next-generation AI capabilities. You will own delivery end-to-end: embedding with customers to map workflows and success criteria, ensuring components ship on time, and leading readiness and change management for adoption. You’ll track progress, manage dependencies, make sequencing decisions, and drive 0→1 prototypes through MVP and scale. You will also share field insights with Product and Research to guide roadmap and priorities. Success will be measured first and foremost by impact - deployments that deliver measurable value against customer goals, drive adoption, and become critical to their workflows. Additional measures of success include delivery reliability (milestones hit, low reopen/churn), operating leverage (patterns reused across deployments), judgment under pressure, and product impact (field signal that shifts roadmaps/architectures). This is a high-trust, high-autonomy role. Success requires deep technical project m