Customer Success Architect Jobs

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is seeking a forward-thinking Consulting Manager to lead a regional delivery team through a fundamental shift from traditional, effort-based implementation to a modern, value-driven advisory model centered around AI. In this role, you will lead the AI transformation, bridging the gap between technical execution and executive-level business consulting to ensure our customers achieve measurable and fast business value. Operational management and active business development are the foundations of this role. This leader will institutionalize scalable, repeatable delivery processes to drive operational excellence and consistent customer outcomes, while serving as a critical strategic partner to account teams, fueling expansion. Layered on top is the leadership of a team of strategic advisors who are redefining their value as AI reshapes the professional services delivery. We are looking for a leader who balances a get-it-done operational mindset with a restless curiosity for what’s next. You should be a high-empathy coach who thrives in a transparent, win-as-one environment, with the resilience to lead a team through rapid change while maintaining a relentless focus on our customers' success. You Will: Architect the Advisory Team: Interview, hire, and develop consultants with the requisite skills for the Advisory Era—prioritizing strategic work, stakeholder alignment, AI competencies, and an adoption-focused mindset. Coach for Resilience: Foster an environment of daily experimentation, encouraging your

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Auth0 Sales Team Auth0 supports Okta’s vision of freeing anyone to safely use any technology by providing a secure, highly available, enterprise-grade platform that secures billions of log-ins every year for Consumers and SaaS applications. This team in Germany is growing exponentially with net new growth headcount being released to support the demand in the market. The Auth0 Enterprise Account Executive Opportunity As an Auth0 Enterprise Account Executive , you'll play a pivotal role in expanding our footprint and driving significant revenue growth. You'll be instrumental in demonstrating the profound value of our platform to Application Development teams , including Engineering, Product, Security, and Architecture leaders . This isn't just about closing deals; it's about building lasting partnerships, identifying new opportunities, and nurturing existing customer relationships to ensure their continued success and expansion with Auth0. What You'll Do: Drive New Business Growth: Proactively generate and nurture top-of-funnel activity to create a robust pipeline of new customer opportunities. Master the Sales Cycle: Execute every sales engagement with precision, leveraging a methodical and controlled sales approach to navigate complex deals. Strategic Territory Management: Develop and execute comprehensive territory plans, demonstrating strong operational excellence and delivering accurate forecasts. Engage Technical Audiences: Employ a sophistica

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Auth0 Sales Team Auth0 supports Okta’s vision of freeing anyone to safely use any technology by providing a secure, highly available, enterprise-grade platform that secures billions of log-ins every year for Consumers and SaaS applications. This team in the UKI is growing exponentially with net new growth headcount being released to support the demand in the market. The Auth0 Enterprise Account Executive Opportunity As an Auth0 Enterprise Account Executive , you'll play a pivotal role in expanding our footprint and driving significant revenue growth in the Public Sector . You'll be instrumental in demonstrating the profound value of our platform to Application Development teams , including Engineering, Product, Security, and Architecture leaders . This isn't just about closing deals; it's about building lasting partnerships, identifying new opportunities, and nurturing existing customer relationships to ensure their continued success and expansion with Auth0. What You'll Do: Drive New Business Growth: Proactively generate and nurture top-of-funnel activity to create a robust pipeline of new customer opportunities. Master the Sales Cycle: Execute every sales engagement with precision, leveraging a methodical and controlled sales approach to navigate complex deals. Strategic Territory Management: Develop and execute comprehensive territory plans, demonstrating strong operational excellence and delivering accurate forecasts. Engage Technical Audience

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Auth0 supports Okta’s vision of freeing anyone to safely use any technology by providing a secure, highly available, enterprise-grade platform that secures billions of log-ins every year for Consumers and SaaS applications. This team in the I BERIA is growing exponentially with net new growth headcount being released to support the demand in the market. The Auth0 Account Executive Opportunity As an Auth0 Account Executive, you'll play a pivotal role in expanding our footprint and driving significant revenue growth. You'll be instrumental in demonstrating the profound value of our platform to Application Development teams, including Engineering, Product, Security, and Architecture leaders. This isn't just about closing deals; it's about building lasting partnerships, identifying new opportunities, and nurturing existing customer relationships to ensure their continued success and expansion with Auth0. What You'll Do: Drive New Business Growth: Proactively generate and nurture top-of-funnel activity to create a robust pipeline of new customer opportunities. Master the Sales Cycle: Execute every sales engagement with precision, leveraging a methodical and controlled sales approach to navigate complex deals. Strategic Territory Management: Develop and execute comprehensive territory plans, demonstrating strong operational excellence and delivering accurate forecasts. Engage Technical Audiences: Employ a sophisticated "bottom-up, top-down" strategy to eff

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Auth0 Sales Team Auth0 supports Okta’s vision of freeing anyone to safely use any technology by providing a secure, highly available, enterprise-grade platform that secures billions of log-ins every year for Consumers and SaaS applications. This team in the UKI is growing exponentially with net new growth headcount being released to support the demand in the market. The Auth0 Enterprise Account Executive Opportunity As an Auth0 Enterprise Account Executive , you'll play a pivotal role in expanding our footprint and driving significant revenue growth. You'll be instrumental in demonstrating the profound value of our platform to Application Development teams , including Engineering, Product, Security, and Architecture leaders . This isn't just about closing deals; it's about building lasting partnerships, identifying new opportunities, and nurturing existing customer relationships to ensure their continued success and expansion with Auth0. What You'll Do: Drive New Business Growth: Proactively generate and nurture top-of-funnel activity to create a robust pipeline of new customer opportunities. Master the Sales Cycle: Execute every sales engagement with precision, leveraging a methodical and controlled sales approach to navigate complex deals. Strategic Territory Management: Develop and execute comprehensive territory plans, demonstrating strong operational excellence and delivering accurate forecasts. Engage Technical Audiences: Employ a sophistica

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Senior Staff Software Engineer on the Platform Payments team, you'll define the engineering vision for how fiat moves into and out of Coinbase across 50+ countries and payment rails. This team builds and operates the fiat on- and off-ramps, routing, orchestration, and funds-flow services that power every customer-facing payment experience. You'll own the multi-quarter technical strategy, architect for global scale and reliability, and drive platform-level improvements that directly impact payment success rates, latency, and cost efficiency. What you'll do: Define and drive the multi-quarter technical strategy for Payments spanning rails, orchestration, and transfers to support new products, geos, and significant growth in payment volume. Architect and evolve the core Payments platform (rails integrations, routing, and funds-flow services) for high availability, low latency, and cost efficiency at global scale. Lead end-to-end design and rollout of large, cross-team initiatives (e.g., new global rails, decomp/migrations, resiliency programs), breaking ambiguity into clear milestones and measurable outcomes. Set and enforce technical standards for financial correctness across Payments, including idempotency, reconciliation, failure-mode handling, and auditability for all money-movement paths. Partner with FinHub, Payments Risk, Regulatory Platform, and Produc

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Staff Software Engineer within the Security Platform Engineering group, you'll serve as the primary execution anchor for our most critical regulatory and cryptographic initiatives. This team owns Coinbase's Tier-0 Multi-Party Computation (MPC) engine, which secures 99% of assets under custody. You'll lead the development of high-availability services that directly protect customer assets and ensure global regulatory compliance from our Israel office. What you'll do: Lead the architecture and execution of critical cryptographic infrastructure, including services required for global regulatory compliance Define technical strategies with a multi-quarter horizon, bringing clarity to highly ambiguous requirements for novel cryptographic solutions Own risky and ambitious initiatives, implementing secure and resilient cryptographic protocols in a high-stakes, zero-trust environment Shape engineering quality practices as a technical anchor and mentor within a team of senior engineers, driving rigorous code reviews and eliminating single points of failure Build alignment and secure commitment from cross-functional partners across Security, Product, and Policy to drive flawless execution Required Skills and Experience: 8+ years of experience in software engineering with demonstrated success building highly available, distributed systems Deep domain expertise in applied cr

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Ads Platform team builds the AI-powered growth engine behind Airbnb's paid marketing across Google, Meta, and the broader advertising ecosystem. We build the platform and intelligent systems that power paid campaigns — from creative to optimization to audience — at scale across every channel, with a strong commitment to brand safety, quality, and human oversight. Our ambition is bold: to build increasingly autonomous, AI-driven marketing systems that grow Airbnb's business. We sit at the intersection of engineering, marketing, and AI. You'll partner closely with Marketing, Product, and Design, work alongside Airbnb's ML/AI and data platform teams, and integrate deeply with the core product to turn a rich understanding of the customer journey into differentiated, high-performing paid experiences. The Difference You Will Make: As a Staff Software Engineer on the Ads Platform team, you will lead the technical strategy and hands-on execution of Airbnb's next-generation, AI-powered Growth Engine for paid channels (Google, Meta, and beyond). You will architect systems that autonomously manage the full lifecycle of paid campaigns — creative generation and rotation, bidding and budget optimization, audience management, and feed intelligence — at scale. Success looks like measurable gains in marketing efficiency (ROAS/CAC) and campaign velocity as we advance the platform along its AI-assisted → agentic → autonomous maturity curve, with the quality, brand safety, and human-in-the-loop controls that let us operate autonomously with confidence. A Typical Day: Set technical direction f

About the Role As a Sales Manager, Energy, you will build and lead a team of Account Directors focused on strategic growth across utilities, oil and gas, renewables, power generation, and energy services. The team will partner with complex organizations modernizing operations, improving reliability, accelerating the energy transition, and adopting enterprise AI responsibly at scale. You’ll help the team navigate regulated enterprise sales cycles, deepen relationships with business, technology, operations, engineering, security, and risk leaders, and drive adoption of OpenAI’s platform across safety-conscious, asset-intensive organizations. Key Responsibilities Recruit, develop, and lead a high-performing team of Energy Account Directors. Create a strong coaching culture through deal reviews, account strategy sessions, ride-alongs, and structured 1:1s. Define the Energy GTM strategy, including subsector segmentation, account prioritization, partner strategy, executive engagement, and territory planning. Drive disciplined pipeline generation, forecast accuracy, and operational rigor. Guide multi-stakeholder opportunities involving operations, engineering, digital, data, security, legal, risk, procurement, and executive leadership. Help customers translate AI and API capabilities into measurable outcomes across asset and field operations, grid and generation planning, engineering knowledge, customer service, commercial workflows, and enterprise productivity. Partner with Product, Solutions Architecture, Technical Success, Legal, Security, Finance, and policy experts to support responsible deployment. Provide structured feedback on customer requirements, integration blockers, reliability and governance needs, and emerging industry trends. What We’re Looking For 15+ years of enterprise sales, GTM, or sales leadership experience. Proven experience building and scaling enterprise sales teams responsible for complex strategic accounts and large revenue targets. Deep underst

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. As a Senior Forward Deployed Engineer (FDE), you will be embedded with customers to lead the modernization of their data and application ecosystem using the Snowflake AI Data Cloud. You will especially focus on modernizing their Spark and Data Engineering focused workloads. You will partner closely with clients to understand their business challenges and design, build, and implement cutting-edge data solutions on Snowflake. Your role is crucial in enabling customers to harness the full potential of their data, driving insights, and powering AI initiatives. You'll act as a trusted technical advisor, ensuring customers achieve significant business value and success with Snowflake. WHAT YOU WILL BE RESPONSIBLE FOR: Software Development : Design, build, and deploy robust software systems, tooling, and automation required to support customer solutions on Snowflake. Create comprehensive documentation for developed solutions, technical configurations, and best practices. Data Engineering & Platform Implementation : Design and implement scalable data pipelines and modern data architectures on Snowflake. Ensure data quality, integrity, and efficient processing within the customer's modern data environment. Performance Optimization & Best Practices : Analyze and optimize data

Skeletons, lasers, tattoo buses — the Torq brand grabs attention like nothing else in cybersecurity. And we're growing like crazy, backed by Series D funding, 200% employee growth, and 300% revenue growth. Fueling Torq's momentum is our game-changing AI SOC platform, backed by a team and culture that makes Torq one of Forbes' Best Startup Employers in America, and a Business Insider 'startup to bet your career on'. Life at Torq is all gas, no brakes. We're a team of relentless, collaborative go-getters pushing the boundaries of what's possible for security automation. Every role is an essential driver of Torq's success as the AI-native autonomous SecOps platform of choice for security teams across the Fortune 500. About Torq Torq is the AI SOC platform transforming how enterprises run security operations. By combining a battle-tested hyperautomation engine with agentic AI, Torq lets security teams triage, investigate, and respond to threats at machine speed — moving beyond the limits of legacy SOAR and SIEM. Torq's AI agents act as digital analysts that work 24/7 to triage alerts, investigate threats, and remediate autonomously, freeing human analysts to focus on higher-value strategic work. Torq is defining and leading the AI SOC category, and the market recognition backs it up: Unicorn — closed a $140M Series D at a $1.2 billion valuation in January 2026, bringing total funding to $332M . Gartner — named the "Company to Beat" in AI SOC Agents for Threat Investigation (May 2026). KuppingerCole — named a Leader across all four AI SOC categories : Overall, Product, Innovation, and Market (April 2026). 4.8/5 rating on Gartner Peer Insights. ~300% revenue growth in 2025 , with a global team scaling fast. There's electricity in the air at Torq. We're a dynamic, highly motivated team propelling our customers and partners to new heights through AI-driven security operations. This Professional Services role sits at the front of the fastest-moving category in cybersec

Who we are About Stripe At Stripe, you have an unprecedented opportunity to put the global economy within everyone's reach. Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. About the team The Solutions Architecture Team partners with our users to realize their full potential through the adoption of prescriptive solutions that drive their growth and success. Specialist Solutions Architects (SSA) are domain experts aligned to specific Stripe products. We have in-depth knowledge of specific solution offerings and understanding of customers' challenges. We advise the broader pre-sales team and work with customers on complex opportunities, support revenue attainment for the product line, serve as an advisor on go-to-market sales plays, enable and uplevel the broader GTM organization, and provide critical insights to our product and engineering teams. What you'll do As a Specialist Solution Architect for Crypto and Stablecoins, you'll lead in-depth product discussions with our top users and prospects and execute against our go-to-market strategy for Stripe's crypto and stablecoin products, including Bridge and Privy. You'll collaborate closely with sales and pre-sales teams to drive pipeline and revenue targets, while also educating the product and engineering teams on market trends in digital assets and influencing the product roadmap for Stripe's crypto infrastructure offerings. Responsibilities • Act as a subject matter expert on Stripe's crypto and stablecoin products, including Bridge and Privy, to accelerate opportunities globally • Demonstrate a deep understanding and working knowledge of digital asset infrastructure, stablecoin protocols, blockchain networks, and crypto pay

Job Details: Job Description: This position is in the Silicon and Platform Engineering, Platform and Experience Architecture, PXA team. This team is responsible for defining experience driven client platforms that delight customers and drive business success. This role is for the Platform Architecture Manager and leader of the Platform Workflow and Competitive Analysis team which exists to translate outside-in insights into platform requirements that define winning client PC experiences. Under a single-umbrella of leadership, PWCAs responsibilities are focused on integrating UX research, ecosystem engagement, competitive analysis, UX workflow development, and data collection into a single operating model that improves PXA's ability to make fast, evidence-based architecture and roadmap decisions. PWCA integrates diverse functions and expertise to uncover insights and translate a data-backed vision into actionable recommendations for complex technology and product roadmap decisions. Its leader must build a cohesive team, foster a strong culture, and establish a decision-making framework that aligns diverse projects and expertise in an open-ended environment requiring long-term, multidisciplinary research and analysis. The qualifications below reflect the experience and capabilities needed to succeed in this role. Experience Experienced managing 10-20 person teams with varied deep areas of expertise Intuitively grasps the unique timelines of IP, SOC, and Platform development and the key moments of intercepting different inputs into the development cycles Proven ability to apply user experience research methods and lead the collection, synthesis, and management of insights from users, customers, and ecosystem partners to inform platform and roadmap decisions Proven experience leading competitive analysis acro

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We seek a highly specialised technical Senior Security Architect (SA) who practices security with an obsession for helping customers design and implement the best security mechanisms, particularly those that would relate to the Snowflake AI & Data Cloud. At Snowflake, Security Architects are passionate about security, often involving tremendous technology challenges that require no simple solutions. Success requires working collaboratively with a broad range of people inside and outside the company. Operating out of our APJ Field CTO Office , you will serve as our primary South Korean Security expert, who will be a cloud compliance evangelist, technical architect, and hands-on practitioner. This specialized role bridges the gap between global cloud data architecture and South Korea’s rigorous, localized regulatory frameworks, specifically the Cloud Security Assurance Program (CSAP) and the Korea Financial Services Institute (K-FSI) Safety Evaluation. IN THIS ROLE YOU WILL GET TO: Help to scope security related feature enhancements on behalf of customers to work with Product Management and Engineering on ways to enhance requirements for the local market. Help drive Snowflake adoption by advising customers and engineering teams on how to build secure Korea-compliant Data

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role Every company grows differently, and at WRITER, our growth is directly tied to empowering our users to create better content, faster, and at an unprecedented scale. As a strategic solutions architect, you'll be at the forefront of this mission, working directly with our largest and most strategic prospects to identify, validate, and build innovative agentic AI solutions that unlock massive business value. This isn't just about selling a product; it's about deeply understanding complex enterprise needs and architecting a future where AI transforms how our customers operate. You'll be instrumental in shaping how the world's leading companies adopt and scale AI, making a tangible impact on both their success and WRITER’s continued leadership in the enterprise generative AI space. This is a full-time, hybrid role based out of our Chicago hub. You will report directly to the Director, solutions architecture. 🦸🏻‍♀️ What you'll do Drive strategic technical discovery