Cx Content Specialist Jobs

ABOUT US At Experient, we partner with organizations to solve complex business challenges through innovative technology and strategic consulting solutions. Our Experience practice helps clients understand their customers deeply and turn that understanding into experiences, services and products that drive measurable business results. We bring the right blend of customer empathy and business pragmatism to every engagement, partnering with enterprise organizations on everything from foundational customer research and journey strategy to large-scale experience transformation. ABOUT THE ROLE We are seeking a Customer Experience Strategy Consultant to join our Experience practice. In this role, you will help clients understand who their customers are, what they need and where their experiences break down, and then translate those insights into strategies, roadmaps and solutions that create value for both customers and the business. You will do hands-on work across customer research, journey and service design and CX measurement, partnering closely with client stakeholders and with Experient’s product, technology and data teams to bring strategies to life. ABOUT YOU You’re smart, insatiably curious and deeply empathetic toward your clients and their customers. You may have honed your craft at an agency, a CX or design consultancy or a boutique firm, and you’re comfortable owning work end to end, from framing the problem and running research to facilitating workshops and presenting recommendations to executives. You understand that great customer experience is as much science as it is art: you’re as comfortable with data and business cases as you are with sticky notes and journey maps. You love solving hard problems with smart, collaborative people, and you care a lot about delivering excellence. Location: Atlanta, GA; Hybrid work environment with travel as required. WHAT YOU’LL DO Partner with client leaders to define customer experience strategies, visions and priorities

About Us Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. About the Role The Senior Director International leads the strategy, execution, and optimization of Comfrt's international operations across all non US markets, ensuring every customer receives a seamless, on brand experience regardless of geography. This role owns international fulfillment, cross border freight, duties and compliance, carrier performance, and market expansion readiness, partnering across Operations, CX, Finance, and Tech to unlock profitable growth in Canada, UK/EU, APAC, and new markets. By translating global complexity into structured, scalable playbooks, this role directly supports revenue growth, margin protection, and long term customer loyalty outside of the US. Organisational Contribution & Influence The Senior Director International serves as the connective tissue between US HQ and Comfrt's international 3PL, freight, and carrier network. This role partners closely with DC Operations, CX, Planning, Finance, Tech, and Legal/Compliance to ensure SLAs, landed cost, duties, and brand standards are upheld in every market we ship to. By maintaining strong visibility across international KPIs and providing timely, structured updates to leadership, this role drives alignment on priorities, surfaces risks early, and ensures customer feedback and market nuances are integrated into operational decisions. Through consistent communication and cross functional leadership, the position reinforces a culture of global consistency, operational excellence, and customer first thinking that extends beyond any single region. Key Responsibilities 1. International Operations Strategy & Execution (30%) Own the end to end international operations strategy across fulfillment, freight

Integration meets Innovation At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. Celigo is looking for a Principal Product Manager - Customer Zero to own the highest-leverage program in the company: running Celigo on Celigo. When GTO operates on our own platform across GTM, CX, and G&A systems, we become our own best customer. We discover what's hard before customers find it, feed it directly into Product, and give Sales a credible, live reference in every deal. This role is the dedicated owner of that program, end-to-end. What would you do if hired? Own the Customer Zero program as a funded initiative with a real roadmap, clear outcomes, and an operating rhythm that holds across competing priorities. You set the pace, define what done looks like, and keep the work alive without needing someone to push it. You measure yourself by business value delivered, not by meetings held. Drive adoption of Celigo's own products (agents, MCP, Ora/CLI, integrations) inside GTO's GTM, CX, and G&A systems. When you run into friction, you dig into it before being asked. Surface what's genuinely hard, prioritize it, and shepherd it into Product's roadmap in partnership with the CPO's org. Use Celigo's AI-powered platform as part of how you work every day. You will be one of the first people inside the company to push on new agentic capabilities, give Product honest feedback on where they deliver and where they fall short, and help define what "AI-first" actually looks like inside an enterprise workflow. Your daily use is part of the feedback loop. Bring product discipline to every workstream: defined requirements, clear success criteria, and priorit

The Opportunity We're looking for great legal minds to help us build and drive the debate on privacy, marketing and advertising technology, big data, and AI. This is your chance to work for a global brand with an unparalleled culture where privacy really matters. This role will support Adobe’s CX Enterprise product portfolio. What you'll Do Collaborate with Product Legal, Engineering, Product, Security, and Marketing teams to guide the creation and application of Privacy-By-Design strategies for digital marketing products and technologies to manage privacy and security risks while fostering product innovation. Serve as a strategic advisor to business leaders to help make privacy a competitive differentiator for Adobe. Develop, apply, and evaluate privacy impact assessments for Adobe products and technologies, including new AI initiatives. Lead projects to simplify and improve the privacy assessment process. Support Sales Legal and other legal teams on privacy negotiations with customers, partners, and vendors. Provide regular training, develop privacy templates and playbooks, and offer direct support for strategic deals. Identify and lead efforts to simplify privacy negotiations. Be a privacy brand ambassador on enterprise customer calls and in meetings with external collaborators. Be a privacy evangelist inside Adobe to help

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Operations Excellence Senior Program Lead on the CX Operations Excellence team, you'll own and optimize the workflows, routing logic, and agent tooling that power Coinbase's global Customer Experience operation. This team designs the CX operating system, covering end-to-end workflows, SOPs, routing, and tooling across Scaled Operations and Premium and Wealth, directly tied to CSAT, retention, FCR, and handle time. You'll turn ambiguous, multi-year CX goals into a clear portfolio of programs that measurably improve quality, efficiency, and the Specialist experience across in-house and BPO sites worldwide. What you'll do: Own program strategy for broadly scoped CX operations initiatives, translating business problems into structured plans and driving execution from discovery through global rollout while managing trade-offs between time, scope, and cost. Design and optimize end-to-end CX workflows, from contact entry points and routing logic through Specialist handling and resolution, to reduce friction, standardize experiences across sites and vendors, and ensure the right work reaches the right Specialist. Partner with Product, Tooling, WFM, Analytics, and Operations to shape queue design, case allocation rules, channel strategy, and automation/AI use cases that maximize productivity without sacrificing quality. Build and maintain CX standards and governance, in

About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. About the role The Customer Engineer sits inside our Customer Experience (CX) team and is a customer-facing engineer who resolves the platform customer bugs that need an actual code change and builds important customer-facing features. Our CX model pairs two roles — Customer Outcomes (relationship and account ownership) and Customer Engineer (code and incidents) — both powered by Computer, our AI engine that handles L1–L4 diagnosis instantly, 24/7. You are not a back-room ticket-closer. You are the subject-matter expert for a specific product area, lead the technical response when things break, and ship real fixes and features. Every fix you ship feeds back into Computer, so the next identical issue resolves automatically. Responsibilities Product-area specialist Own deep expertise in one area of the product (e.g. integrations, workflows, search/AI, platform). Be the go-to escalation point for issues in that area, across accounts. Keep Computer's knowledge sharp for your area — feed in fixes, edge cases, and known issues. Spot recurring problems and drive them to a permanent fix or product change, partnering with the core Engineering team that owns the area. Translate customer technical needs into clear product feedback fo

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Staff Software Engineer on the Agent Engagement and Experience team within Coinbase's Enterprise Applications and Architecture (EAA) org, you'll build the customer experience platforms that power customer service and compliance processes for CX agents across the company. This team creates innovative services, tools, and applications that help resolve customer issues and compliance KYC processes faster and with greater accuracy. You'll anchor new projects, set technical direction, and mentor engineers while architecting the distributed systems that directly improve customer satisfaction and compliance outcomes at scale. What you'll do: Architect and deliver distributed backend systems and foundational infrastructure components, including dynamic configuration, container orchestration, and secrets storage, using Golang, gRPC, TypeScript, and React Lead technical direction for the team by defining strategic roadmaps with engineering management and stakeholders, translating ambiguous problems into clear architectural plans with measurable outcomes Build and scale high-reliability services that streamline CX agent workflows and compliance processes, owning end-to-end delivery from design through production deployment Mentor engineers on design techniques, coding standards, testing practices, and operational best practices, raising the overall engineering quality bar

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Screening Compliance Analyst II on the CX Compliance team within Customer Experience, you'll conduct end-to-end screenings of customers, individuals, and entities to protect Coinbase from financial crime risk. This team ensures our global operations comply with AML, sanctions, and KYC regulatory requirements while delivering consistently high-quality outcomes. You'll analyze screening results independently, escalate potential compliance risks to the Financial Crime Risk Service (FCCS) team, and contribute to process improvements that strengthen the screening function's accuracy and scalability. What you'll do: Own end-to-end screening processes to identify potential risks associated with customers, individuals, and entities using screening tools and databases, ensuring timely and accurate disposition of alerts. Analyze transaction activity and KYC information, conduct due diligence research, and recommend whether activity warrants escalation to the Financial Crime Risk Service (FCCS) team. Maintain detailed documentation of screening decisions to demonstrate compliance with regulations, internal policies, and audit requirements. Incorporate feedback from the Quality Assurance team and participate in calibration sessions to improve screening accuracy and consistency across the function. Identify gaps in screening procedures and contribute recommendations for proc

By submitting your resume, you’re expressing interest in our 2027 RDSS (Research and Development Substitute Services) program. Please confirm your eligibility with the local district office before applying the role. We are now looking for a Diagnostic NIC Software Engineer. The NPI Diag TW team is searching for Firmware Software Engineer to develop efficient secure and stable diagnostic firmware/software tools and scripts to enable factory build and debugging on NVIDIA products. In this role, engineers should be able to develop, maintain, debug CX/BF chip firmware/software and NBU Diagnostic software upon the next generation NVIDIA DGX/MGX servers, GPU baseboard, and PCIe cards. You will participate in a focused effort to develop and productize ground-breaking solutions that will be applied on many NVIDIA products. You'll find the work is exciting, fun, and meaningful. We have deadlines, customers, and competitions. We are the leading artificial intelligence computing company and are paving the way with innovations in gaming, visualization, supercomputing and self-driving cars. As a key member of our firmware team, you will be a key leader responsible for the Firmware of our DGX/GPU software stack. What you'll be doing: Be involved in the definition, architectural design, and development of security Diag tool and test coverage planning for NVIDIA DGX products with an opportunity to craft its future. Assist with defining and making sure the software development process meets security and performance standards. Design and/or make recommendations for Network solutions that apply to our software to satisfy DGX/GPU server guidelines and requirements. Design Diag tool and scripts to make sure DGX/GPU products go for production smoothly. Design Diagnostic software to help validate GPU/CPU/NIC/DPU HW with good performance and quality. <

About the role As a Forward Deployed Engineer (FDE) focused on Inference & Post-Training, you will be a hands-on technical partner to our most strategic customers — production AI teams looking to leverage high quality models and do inference at scale. For us, FDE is not a replacement for a Solutions Architect; you will partner with our SAs as a deep-domain specialist in inference optimization, fine-tuning pipelines, and production deployment. As key contributors to both the CX, Engineering, and Sales organizations, FDEs add tremendous value by ensuring we can meet the requirements of our most complex POCs, facilitate successful platform adoption, and guide tailored optimization efforts — directly impacting customer success, company growth, and the hardening of our core platform. Must be a permanent resident or citizen of Singapore. Responsibilities Inference Engine Optimization: Select, configure, and optimize inference engine based on hardware, model architecture, and workload profile Configuration & Performance Tuning: Develop configuration updates to win critical POCs, benchmarks, and optimize customer deployments; tune KV cache, apply speculative decoding, determine optimal tensor parallelism, and determine quantization strategy to hit throughput and latency targets. Post-Training & Fine-Tuning: Drive hands-on RL training runs and optimize system design; guide customers through LoRA, SFT, DPO, RLHF, and GRPO pipelines from experimentation through production. Strategic Customer Alignment: Act as the primary technical point of contact for aligned strategic accounts — monitoring and optimizing endpoint configurations, helping customers get the most out of the platform, and collaborating to ensure we hit critical milestones. Opinionated Onboarding: Establish direct alignment with strategic customers at onboarding; ensure the right inference and post-training configurations are in place from day one to improve time-to-value. Product Feedback Loop: D

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Join the EAA Compliance CXAE team within the Platform group as a Software Engineer building AI-first platforms that transform how CX Compliance agents work. This team owns the tools, services, and applications that streamline compliance and KYC processes, helping resolve customer issues faster with greater accuracy. You'll build full-stack applications using Golang and React that enable compliance agents to increase productivity, drive automation, and deliver impact at scale through custom development and third-party integrations. What you'll do: Build end-to-end user-facing features using Golang, React, and cloud technologies for CX compliance agent platforms Lead assessment, selection, and implementation of third-party tools and vendor integrations that extend platform capabilities Drive cross-functional outcomes on complex problems in collaboration with product, design, security, data, and peer engineering teams Own technical architecture decisions and implement scalable, high-traffic services across event-driven and distributed systems Mentor engineers on design techniques, coding standards, testing practices, and deployment processes Required Skills and Experience: 4+ years of production software engineering experience building large-scale systems with Golang, React, and cloud technologies (AWS, Kubernetes, Terraform) Demonstrated experience integrating third-pa

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added customer support in crypto. That mission starts with truly world-class social support: fast, empathetic, secure, and proactive. As Head of Social Support, you’ll build and lead the teams that respond to users in the wild—across Reddit, X, LinkedIn, and wherever else crypto conversations happen. And because every public support interaction is also a brand moment, you’ll work hand-in-glove with our Comms team to ensure we speak with one voice: clear, empathetic, credible, and aligned to Coinbase’s values. This is a role for someone who thrives in high-visibility, high-stakes environments, and who sees every customer interaction as an opportunity to reinforce our mission. This role will be embedded within the Customer Experience (CX) organization, working at the intersection of product and support to transform the customer experience. What you'll be doing Champion Coinbase’s Global Social Support/Social Care strategies, define roadmaps/playbooks/voice/tone of global social support programs, and present strategic recommendations and data-driven insights directly to COO and CEO on a regular basis. Build and lead a high-performance social support program across Reddit, X, LinkedIn, and adjacent channels—meeting users where they are. Define global Crisis Mana

Wie wij zijn Onze reis begon in 2014 met Hoofdstuk 1 van de energietransitie, waarin we de markt transparanter wilden maken door consumenten rechtstreeks te verbinden met lokale, groene energieproducenten. Nu, in Hoofdstuk 2, zetten wij ons in om 100% groene energie, 100% van de tijd beschikbaar te maken. Denk aan slimme oplossingen - flexibel gebruik van wind- en zonneparken, slim opladen van elektrische voertuigen en efficiënte energieopslag. We wachten niet af en leveren een actieve bijdrage aan een duurzame toekomst met zo nu en dan een vleugje rebellie. Groene energie, slimme oplossingen - dat is Vandebron. Jouw impact In de dynamische wereld van de energietransitie help jij onze klanten om hun energie op een steeds slimmere manier te gebruiken. Als CX Specialist speel je een sleutelrol in de fase waarin Vandebron zich transformeert om zich nóg sterker rondom de klant te organiseren. Jij zorgt ervoor dat elke klantinteractie simpel, transparant en relevant is. Je ontwerpt en optimaliseert klantreizen die maximale waarde creëren voor zowel onze klanten als Vandebron. Je helpt bijvoorbeeld klanten hun energieverbruik slim te optimaliseren, met als doel een duurzame toekomst waarin we 100% van de tijd groene energie gebruiken tegen de laagst mogelijke energierekening. Binnen ons compacte Customer Experience team van 2 Customer Experience Specialists en 2 Customer Journey Experts krijg je alle vrijheid om jouw ideeën tot leven te brengen en is jouw individuele bijdrage direct zichtbaar. Intern noemen wij deze functie Customer Experience Specialist. En ja, deze vacature staat twee keer met andere vacaturetitels op onze website. We onderzoeken welke titel het beste resoneert. Wat je gaat doen Je stopt energie in het continu optimaliseren van onze klantreizen. Je leidt deze journeys en streeft, met behulp van data en een klantgerichte mindset, naar een consistente en frictieloze klantervaring. Je analyseert klantdata en feedback en vertaalt deze naar concrete aanbevel

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As an Associate Manager, Premium & Wealth CX, you'll lead the team responsible for delivering white-glove support to Coinbase's highest-value customers, including High Net Worth, Ultra High Net Worth, and VIP segments across our International markets. The Premium & Wealth pillar within Customer Experience is the dedicated home for relationship-led, high-touch service that keeps our most sophisticated customers confident and supported. You'll own day-to-day operations, people leadership, and service quality for your vertical, partnering closely with Compliance, Risk, and cross-functional teams to scale a support model that is fast, accurate, risk-aware, and trusted within a non-advisory framework. What you'll do: Own operational performance for your vertical, including SLA attainment, CSAT, QA scores, backlog health, repeat contacts, and complaint rates, using data and trend analysis to drive measurable improvements Lead, coach, and develop a team of Specialists, setting clear expectations through regular 1:1s, performance reviews, and building a pipeline of future leaders Drive a high-touch support model centered on trusted 1:1 customer relationships, deep specialist knowledge, and end-to-end case ownership that minimizes handoffs for complex trading, account, and funding issues Partner with Compliance, Legal, Risk, Complaints, and Workforce Management

Appierについて Appier（エイピア）は、AIネイティブのAgentic AI as a Service（AaaS）企業です。 2012年に「AIの民主化」をビジョンに設立され、「Turn AI into ROI（AIをROIに変える）」をミッションとして掲げています。現在はアジア太平洋地域、ヨーロッパ、アメリカを含む17拠点を展開し、東京証券取引所（証券コード：4180）に上場しています。 Appierは、AI Agentを活用し、企業のマーケティングDX・データ活用・顧客体験（CX）の変革を支援する次世代AIプラットフォームを提供しています。 提供ソリューション Appier AI Marketing Agent Platform Appierは、AI Agentを中心としたオールインワンのマーケティングプラットフォームを提供しています。 企業が保有する顧客データをAIが理解・分析し、マーケティング施策の企画から実行、最適化までをAI Agentが支援します。 データ基盤、予測AI、マーケティングオートメーション、マルチチャネルコミュニケーション、生成AIによるクリエイティブ制作までを一つのプラットフォームで提供し、お客様のマーケティングROI最大化を実現します。 AIQUA（アイコア） AI Agentを活用し、Web・アプリ・メール・LINE・Push通知など複数チャネルにおいて、一人ひとりに最適化された顧客体験を自動で実現するマーケティングオートメーションプラットフォームです。 BotBonnie（ボットボニー） LINEをはじめとするSNSやWebチャットを活用し、AI Agentによる顧客コミュニケーションを実現するマルチチャネルマーケティングソリューションです。 AIRIS（アイリス） AI Agentの意思決定を支えるPredictive Customer Data Platform（CDP）です。 顧客データを統合するだけでなく、AIによる予測分析を通じて顧客の将来行動やニーズを予測し、最適なマーケティング施策や顧客体験の実現を支援します。 AdCreative.ai（アドクリエイティブ・エーアイ） 生成AIを活用し、高品質な広告クリエイティブを自動生成・最適化するAIクリエイティブプラットフォームです。 ポジション概要 Enterprise Solutions Salesとして、日本国内の企業に対し、AI Agentを活用した次世代マーケティングプラットフォームを提案し、お客様のマーケティングDX・データ活用・顧客体験（CX）の変革を支援していただきます。 本ポジションは単なるSaaS営業ではありません。 お客様の経営課題やマーケティング課題を深く理解し、AIQUA、AIRIS、BotBonnie、AdCreative.aiを組み合わせながら、お客様に最適なソリューションを設計・提案するコンサルティング型営業です。 Pre-Sales、Customer Success、Marketing、Productなど社内の専門チームと連携し、お客様のAI活用・DX推進をリードするTrusted Advisorとしてご活躍いただきます。 主な業務内容 新規顧客開拓から提案、契約締結まで、一連の営業活動をリードする お客様の経営課題・マーケティング課題・業務課題を深く理解し、課題解決型の提案を行う AIQUA、AIRIS、BotBonnie、AdCreative.aiを組み合わせ、お客様に最適なAIソリューションを設計・提案する AI Agentを活用したマーケティングDX・業務変革のロードマップをお客様と共に描き、実現を支援する 経営層、マーケティング部門、DX部門、IT部門など、多様なステークホルダーとの信頼関係を構築する Pre-Sales、Customer Success、Marketing、Productチームと連携し、お客様への価値提供を最大化する パイプラインを適切に管理し、売上目標の達成に責任を持つ 既存顧客へのアップセル・クロスセル機会を創出し、長期的なアカウント成長を実現する AI・データ・デジタルマーケティング領域における知見を深め、市場への価値提供を推進する 応募条件 必須 法人営業経験2年以上 顧客の課題を理解し、ソリューション型・コンサルティング型営業を実践した経験 高いオーナーシップを持ち、自ら考え行動できる方 AIをはじめとする新しいテクノロジーへの高い関心と学習意欲 社内外の関係者と円滑にコミュニケーションを取りながら業務を推進できる方 日本語：ネイティブまたはビジネスレベル 歓迎 エンタープライズ企業向け営