Cx Specialist Jobs

ABOUT US At Experient, we partner with organizations to solve complex business challenges through innovative technology and strategic consulting solutions. Our Experience practice helps clients understand their customers deeply and turn that understanding into experiences, services and products that drive measurable business results. We bring the right blend of customer empathy and business pragmatism to every engagement, partnering with enterprise organizations on everything from foundational customer research and journey strategy to large-scale experience transformation. ABOUT THE ROLE We are seeking a Customer Experience Strategy Consultant to join our Experience practice. In this role, you will help clients understand who their customers are, what they need and where their experiences break down, and then translate those insights into strategies, roadmaps and solutions that create value for both customers and the business. You will do hands-on work across customer research, journey and service design and CX measurement, partnering closely with client stakeholders and with Experient’s product, technology and data teams to bring strategies to life. ABOUT YOU You’re smart, insatiably curious and deeply empathetic toward your clients and their customers. You may have honed your craft at an agency, a CX or design consultancy or a boutique firm, and you’re comfortable owning work end to end, from framing the problem and running research to facilitating workshops and presenting recommendations to executives. You understand that great customer experience is as much science as it is art: you’re as comfortable with data and business cases as you are with sticky notes and journey maps. You love solving hard problems with smart, collaborative people, and you care a lot about delivering excellence. Location: Atlanta, GA; Hybrid work environment with travel as required. WHAT YOU’LL DO Partner with client leaders to define customer experience strategies, visions and priorities

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business. What you'll do: Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impa

About Us Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. About the Role The Senior Director International leads the strategy, execution, and optimization of Comfrt's international operations across all non US markets, ensuring every customer receives a seamless, on brand experience regardless of geography. This role owns international fulfillment, cross border freight, duties and compliance, carrier performance, and market expansion readiness, partnering across Operations, CX, Finance, and Tech to unlock profitable growth in Canada, UK/EU, APAC, and new markets. By translating global complexity into structured, scalable playbooks, this role directly supports revenue growth, margin protection, and long term customer loyalty outside of the US. Organisational Contribution & Influence The Senior Director International serves as the connective tissue between US HQ and Comfrt's international 3PL, freight, and carrier network. This role partners closely with DC Operations, CX, Planning, Finance, Tech, and Legal/Compliance to ensure SLAs, landed cost, duties, and brand standards are upheld in every market we ship to. By maintaining strong visibility across international KPIs and providing timely, structured updates to leadership, this role drives alignment on priorities, surfaces risks early, and ensures customer feedback and market nuances are integrated into operational decisions. Through consistent communication and cross functional leadership, the position reinforces a culture of global consistency, operational excellence, and customer first thinking that extends beyond any single region. Key Responsibilities 1. International Operations Strategy & Execution (30%) Own the end to end international operations strategy across fulfillment, freight

Integration meets Innovation At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. Celigo is looking for a Principal Product Manager - Customer Zero to own the highest-leverage program in the company: running Celigo on Celigo. When GTO operates on our own platform across GTM, CX, and G&A systems, we become our own best customer. We discover what's hard before customers find it, feed it directly into Product, and give Sales a credible, live reference in every deal. This role is the dedicated owner of that program, end-to-end. What would you do if hired? Own the Customer Zero program as a funded initiative with a real roadmap, clear outcomes, and an operating rhythm that holds across competing priorities. You set the pace, define what done looks like, and keep the work alive without needing someone to push it. You measure yourself by business value delivered, not by meetings held. Drive adoption of Celigo's own products (agents, MCP, Ora/CLI, integrations) inside GTO's GTM, CX, and G&A systems. When you run into friction, you dig into it before being asked. Surface what's genuinely hard, prioritize it, and shepherd it into Product's roadmap in partnership with the CPO's org. Use Celigo's AI-powered platform as part of how you work every day. You will be one of the first people inside the company to push on new agentic capabilities, give Product honest feedback on where they deliver and where they fall short, and help define what "AI-first" actually looks like inside an enterprise workflow. Your daily use is part of the feedback loop. Bring product discipline to every workstream: defined requirements, clear success criteria, and priorit

The Opportunity We're looking for great legal minds to help us build and drive the debate on privacy, marketing and advertising technology, big data, and AI. This is your chance to work for a global brand with an unparalleled culture where privacy really matters. This role will support Adobe’s CX Enterprise product portfolio. What you'll Do Collaborate with Product Legal, Engineering, Product, Security, and Marketing teams to guide the creation and application of Privacy-By-Design strategies for digital marketing products and technologies to manage privacy and security risks while fostering product innovation. Serve as a strategic advisor to business leaders to help make privacy a competitive differentiator for Adobe. Develop, apply, and evaluate privacy impact assessments for Adobe products and technologies, including new AI initiatives. Lead projects to simplify and improve the privacy assessment process. Support Sales Legal and other legal teams on privacy negotiations with customers, partners, and vendors. Provide regular training, develop privacy templates and playbooks, and offer direct support for strategic deals. Identify and lead efforts to simplify privacy negotiations. Be a privacy brand ambassador on enterprise customer calls and in meetings with external collaborators. Be a privacy evangelist inside Adobe to help

About The Role Most of what makes Together AI so valuable for customers is invisible from the outside. Optimizing kernels, scheduling, quantization, speculative decoding, and more create an industry-leading platform for inference and post-training at scale. As a technical marketing engineer, you are the conduit between the engineering and research work and the developers who should know about it. You go deep with product, engineering, research, and CX to learn the platform at the level of nuanced technical detail, then decide which details matter to an AI builder and build content that makes them care. This is a creator role. You are a technical storyteller. You'll produce social-native posts, technical blogs, performance benchmarks, demo and explainer videos, and thought leadership, all aimed at one outcome: building Together’s credibility with developers. You'll also own our technical communities on X, YouTube, Discord, Linkedin and the engagement metrics for developer content company-wide, including amplifying the work of engineers and researchers who publish under their own names. Responsibilities Partner with product, engineering, DevRel, research, and CX to learn new capabilities in technical depth, then extract the most meaningful aspects for a developer audience. Create the content strategy based on deep understanding of our company’s differentiation and marries that with an understanding of the content that would resonate. Build technical content across formats: blogs, videos, benchmark reports, podcasts, and short-form posts that drive engagement with developers and preference for Together. Monitor real-time news and announcements related to AI infrastructure and lead timely responses working with product and engineering Own Together's presence in technical communities, primarily X, Discord and Youtube. Track engagement metrics, what lands, what doesn't, and adjust. Drive amplification of engineering and research work across social channels. Be the heartbe

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Staff Software Engineer on the Agent Engagement and Experience team within Coinbase's Enterprise Applications and Architecture (EAA) org, you'll build the customer experience platforms that power customer service and compliance processes for CX agents across the company. This team creates innovative services, tools, and applications that help resolve customer issues and compliance KYC processes faster and with greater accuracy. You'll anchor new projects, set technical direction, and mentor engineers while architecting the distributed systems that directly improve customer satisfaction and compliance outcomes at scale. What you'll do: Architect and deliver distributed backend systems and foundational infrastructure components, including dynamic configuration, container orchestration, and secrets storage, using Golang, gRPC, TypeScript, and React Lead technical direction for the team by defining strategic roadmaps with engineering management and stakeholders, translating ambiguous problems into clear architectural plans with measurable outcomes Build and scale high-reliability services that streamline CX agent workflows and compliance processes, owning end-to-end delivery from design through production deployment Mentor engineers on design techniques, coding standards, testing practices, and operational best practices, raising the overall engineering quality bar

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Screening Compliance Analyst II on the CX Compliance team within Customer Experience, you'll conduct end-to-end screenings of customers, individuals, and entities to protect Coinbase from financial crime risk. This team ensures our global operations comply with AML, sanctions, and KYC regulatory requirements while delivering consistently high-quality outcomes. You'll analyze screening results independently, escalate potential compliance risks to the Financial Crime Risk Service (FCCS) team, and contribute to process improvements that strengthen the screening function's accuracy and scalability. What you'll do: Own end-to-end screening processes to identify potential risks associated with customers, individuals, and entities using screening tools and databases, ensuring timely and accurate disposition of alerts. Analyze transaction activity and KYC information, conduct due diligence research, and recommend whether activity warrants escalation to the Financial Crime Risk Service (FCCS) team. Maintain detailed documentation of screening decisions to demonstrate compliance with regulations, internal policies, and audit requirements. Incorporate feedback from the Quality Assurance team and participate in calibration sessions to improve screening accuracy and consistency across the function. Identify gaps in screening procedures and contribute recommendations for proc

By submitting your resume, you’re expressing interest in our 2027 RDSS (Research and Development Substitute Services) program. Please confirm your eligibility with the local district office before applying the role. We are now looking for a Diagnostic NIC Software Engineer. The NPI Diag TW team is searching for Firmware Software Engineer to develop efficient secure and stable diagnostic firmware/software tools and scripts to enable factory build and debugging on NVIDIA products. In this role, engineers should be able to develop, maintain, debug CX/BF chip firmware/software and NBU Diagnostic software upon the next generation NVIDIA DGX/MGX servers, GPU baseboard, and PCIe cards. You will participate in a focused effort to develop and productize ground-breaking solutions that will be applied on many NVIDIA products. You'll find the work is exciting, fun, and meaningful. We have deadlines, customers, and competitions. We are the leading artificial intelligence computing company and are paving the way with innovations in gaming, visualization, supercomputing and self-driving cars. As a key member of our firmware team, you will be a key leader responsible for the Firmware of our DGX/GPU software stack. What you'll be doing: Be involved in the definition, architectural design, and development of security Diag tool and test coverage planning for NVIDIA DGX products with an opportunity to craft its future. Assist with defining and making sure the software development process meets security and performance standards. Design and/or make recommendations for Network solutions that apply to our software to satisfy DGX/GPU server guidelines and requirements. Design Diag tool and scripts to make sure DGX/GPU products go for production smoothly. Design Diagnostic software to help validate GPU/CPU/NIC/DPU HW with good performance and quality. <

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Join the EAA Compliance CXAE team within the Platform group as a Software Engineer building AI-first platforms that transform how CX Compliance agents work. This team owns the tools, services, and applications that streamline compliance and KYC processes, helping resolve customer issues faster with greater accuracy. You'll build full-stack applications using Golang and React that enable compliance agents to increase productivity, drive automation, and deliver impact at scale through custom development and third-party integrations. What you'll do: Build end-to-end user-facing features using Golang, React, and cloud technologies for CX compliance agent platforms Lead assessment, selection, and implementation of third-party tools and vendor integrations that extend platform capabilities Drive cross-functional outcomes on complex problems in collaboration with product, design, security, data, and peer engineering teams Own technical architecture decisions and implement scalable, high-traffic services across event-driven and distributed systems Mentor engineers on design techniques, coding standards, testing practices, and deployment processes Required Skills and Experience: 4+ years of production software engineering experience building large-scale systems with Golang, React, and cloud technologies (AWS, Kubernetes, Terraform) Demonstrated experience integrating third-pa

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added customer support in crypto. That mission starts with truly world-class social support: fast, empathetic, secure, and proactive. As Head of Social Support, you’ll build and lead the teams that respond to users in the wild—across Reddit, X, LinkedIn, and wherever else crypto conversations happen. And because every public support interaction is also a brand moment, you’ll work hand-in-glove with our Comms team to ensure we speak with one voice: clear, empathetic, credible, and aligned to Coinbase’s values. This is a role for someone who thrives in high-visibility, high-stakes environments, and who sees every customer interaction as an opportunity to reinforce our mission. This role will be embedded within the Customer Experience (CX) organization, working at the intersection of product and support to transform the customer experience. What you'll be doing Champion Coinbase’s Global Social Support/Social Care strategies, define roadmaps/playbooks/voice/tone of global social support programs, and present strategic recommendations and data-driven insights directly to COO and CEO on a regular basis. Build and lead a high-performance social support program across Reddit, X, LinkedIn, and adjacent channels—meeting users where they are. Define global Crisis Mana

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Strategic Program Lead on the International CX Strategic Programs team within the Customer Experience org, you'll ensure customer experiences are globally relevant, locally compliant, and regionally optimized across APAC, EMEA, and the Americas. You'll work horizontally across product domains and with regional partners to adapt, localize, and scale initiatives, bringing the CX perspective into launch planning so regional customers are never an afterthought. What you’ll do: Own regional launch readiness by ensuring every product or policy launch is adapted for local markets, including language, payment methods, regulatory coverage, and agent enablement. Surface and prioritize region-specific friction by monitoring emerging issues and themes, elevating local trust-breaking patterns to Program Managers and Product teams with clear paths to resolution. Adapt global programs for local context by partnering with Program Managers and Product teams to customize policies, workflows, and automation where regulatory requirements or cultural behaviors differ. Partner with regional CX, Ops, Risk, and Compliance leads to align on local experience quality, legal requirements, and proactive mitigation of market-specific risks, including producing monthly SLA reports for regulated entities. Represent regional customers in global forums, ensuring roadmap discussions,

Appierについて Appier（エイピア）は、AIネイティブのAgentic AI as a Service（AaaS）企業です。 2012年に「AIの民主化」をビジョンに設立され、「Turn AI into ROI（AIをROIに変える）」をミッションとして掲げています。現在はアジア太平洋地域、ヨーロッパ、アメリカを含む17拠点を展開し、東京証券取引所（証券コード：4180）に上場しています。 Appierは、AI Agentを活用し、企業のマーケティングDX・データ活用・顧客体験（CX）の変革を支援する次世代AIプラットフォームを提供しています。 提供ソリューション Appier AI Marketing Agent Platform Appierは、AI Agentを中心としたオールインワンのマーケティングプラットフォームを提供しています。 企業が保有する顧客データをAIが理解・分析し、マーケティング施策の企画から実行、最適化までをAI Agentが支援します。 データ基盤、予測AI、マーケティングオートメーション、マルチチャネルコミュニケーション、生成AIによるクリエイティブ制作までを一つのプラットフォームで提供し、お客様のマーケティングROI最大化を実現します。 AIQUA（アイコア） AI Agentを活用し、Web・アプリ・メール・LINE・Push通知など複数チャネルにおいて、一人ひとりに最適化された顧客体験を自動で実現するマーケティングオートメーションプラットフォームです。 BotBonnie（ボットボニー） LINEをはじめとするSNSやWebチャットを活用し、AI Agentによる顧客コミュニケーションを実現するマルチチャネルマーケティングソリューションです。 AIRIS（アイリス） AI Agentの意思決定を支えるPredictive Customer Data Platform（CDP）です。 顧客データを統合するだけでなく、AIによる予測分析を通じて顧客の将来行動やニーズを予測し、最適なマーケティング施策や顧客体験の実現を支援します。 AdCreative.ai（アドクリエイティブ・エーアイ） 生成AIを活用し、高品質な広告クリエイティブを自動生成・最適化するAIクリエイティブプラットフォームです。 ポジション概要 Enterprise Solutions Salesとして、日本国内の企業に対し、AI Agentを活用した次世代マーケティングプラットフォームを提案し、お客様のマーケティングDX・データ活用・顧客体験（CX）の変革を支援していただきます。 本ポジションは単なるSaaS営業ではありません。 お客様の経営課題やマーケティング課題を深く理解し、AIQUA、AIRIS、BotBonnie、AdCreative.aiを組み合わせながら、お客様に最適なソリューションを設計・提案するコンサルティング型営業です。 Pre-Sales、Customer Success、Marketing、Productなど社内の専門チームと連携し、お客様のAI活用・DX推進をリードするTrusted Advisorとしてご活躍いただきます。 主な業務内容 新規顧客開拓から提案、契約締結まで、一連の営業活動をリードする お客様の経営課題・マーケティング課題・業務課題を深く理解し、課題解決型の提案を行う AIQUA、AIRIS、BotBonnie、AdCreative.aiを組み合わせ、お客様に最適なAIソリューションを設計・提案する AI Agentを活用したマーケティングDX・業務変革のロードマップをお客様と共に描き、実現を支援する 経営層、マーケティング部門、DX部門、IT部門など、多様なステークホルダーとの信頼関係を構築する Pre-Sales、Customer Success、Marketing、Productチームと連携し、お客様への価値提供を最大化する パイプラインを適切に管理し、売上目標の達成に責任を持つ 既存顧客へのアップセル・クロスセル機会を創出し、長期的なアカウント成長を実現する AI・データ・デジタルマーケティング領域における知見を深め、市場への価値提供を推進する 応募条件 必須 法人営業経験2年以上 顧客の課題を理解し、ソリューション型・コンサルティング型営業を実践した経験 高いオーナーシップを持ち、自ら考え行動できる方 AIをはじめとする新しいテクノロジーへの高い関心と学習意欲 社内外の関係者と円滑にコミュニケーションを取りながら業務を推進できる方 日本語：ネイティブまたはビジネスレベル 歓迎 エンタープライズ企業向け営

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 Job Summary As a Support Automation Engineer on the Post Sales Systems team, you will design, build, and maintain the automation and AI systems that power ClickUp's post-sales support organization. You'll be responsible for translating business workflows in Zendesk and related CX platforms into scalable, intelligent automations that reduce manual effort, improve customer experience, and free up our support team to focus on high-value interactions. This role sits at the intersection of engineering rigor and customer empathy. You'll partner closely with the Support and Success organizations, GTM Systems Leadership, and cross-functional stakeholders to automate away toil, surface insights through AI, and build systems that adapt to how support teams actually work. The kind of person who thrives here moves fast, takes full ownership of what they build, and is genuinely excited about applying AI to real operational problems. This role is a direct contributor to GTMSOE's broader mission of operational excellence across the GTM org. Key Responsibilities AI-Powered Automation Design & Development Design and build automations in Zendesk that reduce repetitive support work: ticket routing, field population, note summarization, escalation logic, and customer outreach workflows. Develop AI-driven workflows using Zendesk AI, custom LLM integrations, and ClickUp Super Agents to automate tasks like ticket summarization, sentiment analysis, knowledge base matching, and response suggestions. Architect low-code/no-code automation solutions using Workato, Zapier, and similar integration platforms to connect Zendesk w

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a SAM Compliance Lead Analyst on the CX Compliance team, you'll investigate AML and fraud-related transaction activity on the blockchain to protect Coinbase customers and maintain regulatory compliance. This team is responsible for executing Coinbase's AML compliance programs, including transaction monitoring, suspicious activity reporting, and investigative due diligence across our global operations. You'll own end-to-end case investigations, from alert triage through SAR filing, and ensure the quality and consistency of compliance outputs in our Luxembourg operations. What you'll do: Investigate AML and fraud-related alerts from transaction monitoring systems, law enforcement referrals, and internal business lines, analyzing blockchain activity and KYC information to assess risk. Document investigative findings in clear written narratives and determine whether activity warrants escalation or Suspicious Activity Report (SAR) filing in accordance with regulatory requirements. Execute due diligence research and analysis in support of Coinbase's AML compliance policies, applying BSA/AML, KYC, and OFAC regulatory standards to every case. Maintain detailed case documentation demonstrating compliance with applicable regulations, internal policies, and procedures across the Luxembourg entity. Stay current with industry developments in AML, KYC, and sanctions compliance,