Title: Sr. Manager/DGM - Sales Manager About Us: Paytm is India's leading digital payments and financial services company. Our platform offers a wide range of payment solutions to consumers and merchants, including utility payments, money transfers, and Paytm Payment Instruments (PPI) such as Paytm Wallet, Paytm UPI, and Paytm Payments Bank Net-Banking. We also provide merchant services, advertising, and a Mini app store. With a focus on growth and engagement, we leverage data science to drive sustainable success. We offer credit services sourced from financial partners to further support merchants. About the Role: We are looking for a result-oriented and customer-focused professional to lead the Customer Success Sales (CS Sales) function for Paytm Money. The role involves driving customer activation and conversion across onboarding and engagement journeys, managing sales operations teams, and improving customer experience through structured calling and process excellence. Responsibilities : Drive conversion and activation across customer onboarding and engagement funnels for various products. Identify and resolve customer journey bottlenecks to improve activation and conversion metrics. Manage and mentor the calling team to improve lead conversion and customer activation metrics. Monitor daily performance metrics and share updated MIS reports with stakeholders. Conduct training sessions and ensure quality assurance (QA) standards for the team. Design and optimize calling processes, customer communication flows, and conversion pitches. Collaborate with product, operations, risk, and business teams to resolve customer journey bottlenecks. Analyze customer objections and rejection patterns to improve conversion strategiesEnsure high levels of customer engagement, responsiveness, and service quality during interactionsTrack team productivity, conversion funnels, and operational KPIs to drive continuous improvementSupport leadership with business updates, operat
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Title: Sr. Manager/DGM - Sales Manager About Us: Paytm is India's leading digital payments and financial services company. Our platform offers a wide range of payment solutions to consumers and merchants, including utility payments, money transfers, and Paytm Payment Instruments (PPI) such as Paytm Wallet, Paytm UPI, and Paytm Payments Bank Net-Banking. We also provide merchant services, advertising, and a Mini app store. With a focus on growth and engagement, we leverage data science to drive sustainable success. We offer credit services sourced from financial partners to further support merchants. About the Role: We are looking for a result-oriented and customer-focused professional to lead the Customer Success Sales (CS Sales) function for Paytm Money. The role involves driving customer activation and conversion across onboarding and engagement journeys, managing sales operations teams, and improving customer experience through structured calling and process excellence. Responsibilities : Drive conversion and activation across customer onboarding and engagement funnels for various products. Identify and resolve customer journey bottlenecks to improve activation and conversion metrics. Manage and mentor the calling team to improve lead conversion and customer activation metrics. Monitor daily performance metrics and share updated MIS reports with stakeholders. Conduct training sessions and ensure quality assurance (QA) standards for the team. Design and optimize calling processes, customer communication flows, and conversion pitches. Collaborate with product, operations, risk, and business teams to resolve customer journey bottlenecks. Analyze customer objections and rejection patterns to improve conversion strategiesEnsure high levels of customer engagement, responsiveness, and service quality during interactionsTrack team productivity, conversion funnels, and operational KPIs to drive continuous improvementSupport leadership with business updates, operat
About the Role We are seeking an experienced Privacy Lead to establish, manage, and continuously enhance the organization's Privacy Program across business functions, products, technology platforms, and third-party ecosystems. The ideal candidate will possess deep expertise in privacy regulations including India's Digital Personal Data Protection Act (DPDP Act), GDPR, and privacy governance frameworks. The individual will partner closely with Legal, Compliance, Information Security, Product, Engineering, Risk, HR, and Business teams to ensure privacy-by-design principles are embedded into organizational processes and technology solutions. The Privacy Lead will serve as the subject matter expert for privacy governance, regulatory compliance, privacy risk management, data subject rights management, privacy impact assessments, and data protection controls. Key Responsibilities Privacy Governance & Strategy -Develop and execute the enterprise-wide Privacy Program and Privacy Governance Framework. -Define privacy policies, standards, procedures, and controls aligned with regulatory requirements. -Establish Privacy-by-Design and Privacy-by-Default principles across products and services. -Build privacy risk management and privacy control monitoring mechanisms. -Advise executive leadership on emerging privacy risks and regulatory developments. -Act as the organization's privacy subject matter expert for audits, inspections, and regulatory reviews. Regulatory Compliance Lead compliance initiatives for: -Digital Personal Data Protection Act (DPDP Act), India -GDPR (General Data Protection Regulation) -ISO 27701 Privacy Information Management System -RBI data governance and customer data protection requirements -Applicable privacy and data protection obligations relevant to the Banking, FinTech, Payments, and Technology sectors Responsibilities include: -Regulatory gap assessments -Compliance monitoring -Privacy control implementation -Privacy risk assessmen
About Paytm Europe Merchants deserve better from their payments provider: fairer pricing, faster settlement, easier tools, and support from a partner that understands their business. Paytm Europe Payments S.A., is being established in Luxembourg, backed by One97 Communications Limited, one of India's largest fintech groups, with the ambition of transforming how SMEs across Europe accept and manage payments. Following launch in Luxembourg, the business will expand into Germany, the Netherlands and other European markets. As a CSSF-regulated Payment Institution, Paytm Europe is committed to building a best-in-class governance, risk and compliance framework from inception. Role Purpose The Head of Financial Crime & MLRO will lead the design, implementation and continuous enhancement of Paytm Europe's financial crime framework across Europe. The successful candidate will act as the Money Laundering Reporting Officer (MLRO), ensuring compliance with all applicable AML/CFT/CPF, sanctions and financial crime obligations while enabling sustainable commercial growth. This is a strategic executive leadership role responsible for building a scalable, technology-enabled financial crime function capable of supporting Paytm Europe's long-term European expansion. Key Responsibilities Build the Financial Crime Framework - Design and implement Paytm Europe's AML/CFT/CPF framework, policies and procedures. -Establish a risk-based control environment aligned with CSSF, EU and international regulatory expectations. -Ensure the framework scales effectively as the business expands across Europe. Act as MLRO - Serve as the designated Money Laundering Reporting Officer. - Maintain effective relationships with the CSSF, Financial Intelligence Units and other competent authorities. - Oversee suspicious activity investigations and reporting. Customer & Merchant Due Diligence - Oversee customer and merchant onboarding, KYC/KYB, enhanced due diligence and ongoing monitoring. - Ensure rob
About Paytm Europe Merchants deserve better from their payments provider: fairer pricing, faster settlement, easier tools, and support from a partner that understands their business. Paytm Europe Payments S.A., is being established in Luxembourg, backed by One97 Communications Limited, one of India's largest fintech groups, with the ambition of transforming how SMEs across Europe accept and manage payments. Following launch in Luxembourg, the business will expand into Germany, the Netherlands and other European markets. Robust governance and intelligent risk management will be fundamental to our long-term success. Role Purpose The Head of Risk will establish and lead Paytm Europe's Risk Management function across Europe. The successful candidate will design, implement and continuously enhance the Company's risk management framework, ensuring that risk management supports strategic decision-making, regulatory compliance and sustainable commercial growth. This is a foundational executive leadership role responsible for embedding a strong risk culture throughout the organisation whilst enabling innovation and business expansion. Key Responsibilities Build the Enterprise Risk Framework - Design and implement Paytm Europe's Risk Management Framework, Risk Appetite Statement and supporting policies. - Develop a consistent methodology for identifying, assessing, monitoring and reporting risks across the organisation. - Ensure the framework remains proportionate, scalable and aligned with CSSF, EBA, DORA and other applicable European regulatory requirements. Risk Governance - Lead the Company's Risk function and act as the second line of defence. - Provide independent challenge to Executive Management and business functions. - Prepare risk reporting for Executive Management, the Board and Board Risk & Compliance Committee. Operational & Technology Risk - Oversee operational, technology, cyber, outsourcing, third-party and resilience risks. - Work closely with Technol
Job Description: Fintech Learning Consultant Company: Paytm Location: India (Open to Pan-India Travel) Experience Required: 5 to 15+ Years Employment Type: Full-Time / Contractual / Part-time About Paytm Paytm is India's leading digital ecosystem for consumers and merchants. We are redefining how people access financial services and how businesses grow through technology. As we expand our fintech footprint, we are investing in cutting-edge education, training, and innovation to upskill the future workforce. Role Overview We are seeking a seasoned Learning Consultant - Fintech to join our team in a full-time capacity. This role is ideal for a fintech domain expert who combines deep subject matter expertise with strong communication and content design skills. The individual will play a pivotal role in bridging industry practice with structured learning, working at the intersection of fintech innovation, academic collaboration, and capability development. Key Responsibilities Training & Enablement: Design and deliver high-impact training sessions for external partners and student cohorts at universities and colleges, enabling a strong understanding of fintech platforms, products, and emerging technologies. Research & Trend Analysis: Continuously track global fintech trends, regulatory developments, and technological advancements; translate these insights into relevant, future-focused learning interventions. Product & Business Support: Collaborate with product and business teams by providing domain expertise across the fintech lifecycleβincluding ideation, design validation, testing, and go-to-market readiness. Content Development: Develop structured, outcome-driven learning content including curriculum frameworks, case studies, playbooks, and technical guides tailored to diverse learner segments. Required Skills & Tools Must-Have: Strong verbal and written communication with the ability to translate complex concepts into understandable learning modules. Good to Ha
Role Overview The Area Collections Manager will be responsible for managing end-to-end collections across bucket segments, driving resolution strategies, ensuring portfolio health, and leading large on-ground and tele-calling teams. The role requires strong expertise in delinquency management, compliance, analytics, and team leadership. Key Responsibilities 1. Bucket & Portfolio Management β Manage collections across delinquency buckets (0β30, 31β60, and higher DPD segments) β Improve resolution rates in both early and late buckets β Focus on non-starter and delinquent accounts to prevent roll-forward β Drive collection efficiency and overall portfolio health β Monitor daily performance and ensure adherence to CAPE norms 2. Tele-Collections Management β Handle soft delinquency buckets (0β30 & 31β60 DPD) through tele-calling strategies β Design and optimize calling patterns based on customer risk profiling β Improve dialer efficiency, call connect rates, and campaign performance β Maximize early-stage resolutions to prevent migration to hard buckets 3. Field Collections & Risk Control β Ensure strong field discipline (app usage, visit tracking, audit trails) β Drive legal escalation for critical/high-risk cases β Conduct audits to identify and mitigate portfolio risks β Maintain strong governance and control mechanisms 4. Team Leadership & Vendor Management β Lead large teams including Collection Managers, Team Leaders, and Executives β Manage third-party/vendor collection agencies β Allocate portfolios and set bucket-wise targets β Conduct daily huddles, reviews, and performance tracking β Coach teams on negotiation, objection handling, and resolution strategies 5. Target Achievement & Performance Delivery β Drive monthly collection targets and improve resolution ratios β Enhance PTP (Promise to Pay) conversion and kept rates β Focus on First-Time Delinquent (FTD) customers to reduce future NPAs β Ensu
Role Overview The Area Collections Manager will be responsible for managing end-to-end collections across bucket segments, driving resolution strategies, ensuring portfolio health, and leading large on-ground and tele-calling teams. The role requires strong expertise in delinquency management, compliance, analytics, and team leadership. Key Responsibilities 1. Bucket & Portfolio Management β Manage collections across delinquency buckets (0β30, 31β60, and higher DPD segments) β Improve resolution rates in both early and late buckets β Focus on non-starter and delinquent accounts to prevent roll-forward β Drive collection efficiency and overall portfolio health β Monitor daily performance and ensure adherence to CAPE norms 2. Tele-Collections Management β Handle soft delinquency buckets (0β30 & 31β60 DPD) through tele-calling strategies β Design and optimize calling patterns based on customer risk profiling β Improve dialer efficiency, call connect rates, and campaign performance β Maximize early-stage resolutions to prevent migration to hard buckets 3. Field Collections & Risk Control β Ensure strong field discipline (app usage, visit tracking, audit trails) β Drive legal escalation for critical/high-risk cases β Conduct audits to identify and mitigate portfolio risks β Maintain strong governance and control mechanisms 4. Team Leadership & Vendor Management β Lead large teams including Collection Managers, Team Leaders, and Executives β Manage third-party/vendor collection agencies β Allocate portfolios and set bucket-wise targets β Conduct daily huddles, reviews, and performance tracking β Coach teams on negotiation, objection handling, and resolution strategies 5. Target Achievement & Performance Delivery β Drive monthly collection targets and improve resolution ratios β Enhance PTP (Promise to Pay) conversion and kept rates β Focus on First-Time Delinquent (FTD) customers to reduce future NPAs β Ensu
Role Overview The Area Collections Manager will be responsible for managing end-to-end collections across bucket segments, driving resolution strategies, ensuring portfolio health, and leading large on-ground and tele-calling teams. The role requires strong expertise in delinquency management, compliance, analytics, and team leadership. Key Responsibilities 1. Bucket & Portfolio Management β Manage collections across delinquency buckets (0β30, 31β60, and higher DPD segments) β Improve resolution rates in both early and late buckets β Focus on non-starter and delinquent accounts to prevent roll-forward β Drive collection efficiency and overall portfolio health β Monitor daily performance and ensure adherence to CAPE norms 2. Tele-Collections Management β Handle soft delinquency buckets (0β30 & 31β60 DPD) through tele-calling strategies β Design and optimize calling patterns based on customer risk profiling β Improve dialer efficiency, call connect rates, and campaign performance β Maximize early-stage resolutions to prevent migration to hard buckets 3. Field Collections & Risk Control β Ensure strong field discipline (app usage, visit tracking, audit trails) β Drive legal escalation for critical/high-risk cases β Conduct audits to identify and mitigate portfolio risks β Maintain strong governance and control mechanisms 4. Team Leadership & Vendor Management β Lead large teams including Collection Managers, Team Leaders, and Executives β Manage third-party/vendor collection agencies β Allocate portfolios and set bucket-wise targets β Conduct daily huddles, reviews, and performance tracking β Coach teams on negotiation, objection handling, and resolution strategies 5. Target Achievement & Performance Delivery β Drive monthly collection targets and improve resolution ratios β Enhance PTP (Promise to Pay) conversion and kept rates β Focus on First-Time Delinquent (FTD) customers to reduce future NPAs β Ensu
About the Role We are looking for an experienced Customer Retention & Loyalty Manager to drive customer engagement, repeat transactions, and long-term customer value. The ideal candidate will own retention strategy, loyalty programs, CRM campaigns, and lifecycle marketing initiatives to improve customer stickiness and maximize Customer Lifetime Value (LTV). The role requires a strong understanding of customer behavior, data analytics, CRM platforms, and loyalty frameworks, preferably in Travel, E-commerce, Fintech, or Consumer Internet businesses. Key Responsibilities Define and execute customer retention and loyalty strategies across customer lifecycle stages. Design and manage loyalty programs, membership offerings, rewards, cashback, and engagement initiatives. Drive repeat transactions and improve customer retention metrics through targeted CRM campaigns. Develop customer segmentation and personalization strategies using behavioral and transactional data. Own lifecycle communication across Push, Email, SMS, WhatsApp, and in-app channels. Monitor and optimize key metrics such as Retention Rate, Churn Rate, Repeat Purchase Rate, Engagement Rate, and LTV. Conduct cohort analysis and identify opportunities to improve customer stickiness. Partner with Product, Growth, Marketing, Analytics, and Business teams to launch retention initiatives. Drive A/B testing and experimentation to improve campaign performance and customer engagement. Build dashboards and reporting mechanisms to track loyalty and retention performance. Manage CRM and marketing automation platforms for campaign execution and optimization. Requirements 8+ years of experience in Customer Retention, Loyalty, CRM, Lifecycle Marketing, or Customer Engagement. Experience in Travel, E-commerce, Fintech, Consumer Internet, or Digital Platforms preferred. Proven track record of improving retention, repeat transactions, and customer lifetime value. Hands-on experience with CRM too
The Performance Research Engineer will play a critical role in advancing TaylorMade's leadership in golf equipment performance. This role bridges physical testing, player testing, Tour-level data collection, and advanced analytics to deliver actionable insights that influence product design, product validation, and performance optimization. The ideal candidate is a hands-on engineer with strong mechanical aptitude, advanced data skills, deep golf intuition, and the ability to translate player feedback into clear engineering direction. Essential Functions and Key Responsibilities: Lead the design and execution of advanced performance testing protocols for golf clubs and balls, including lab, player, field, and Tour-based testing environments. Serve as a category-focused Performance Engineering owner for one or more product areas, with potential emphasis across Woods, Irons, Putter/Wedge, or cross-category initiatives. Support PGA/LPGA Tour and elite-athlete testing by collecting clean, repeatable, decision-ready data while operating professionally and respectfully in player-facing environments. Analyze large datasets from lab, player, and field testing to extract insights on ball speed, launch, spin, consistency, delivery, impact location, dispersion, and performance tradeoffs. Translate Tour and player-test observations into clear engineering recommendations, product questions, validation plans, and follow-up experiments. Develop and maintain automated data pipelines, dashboards, and reporting tools for performance tracking, project communication, and cross-functional decision-making. Collaborate with R&D, Product Development, Tour, Fitting, Consumer Insights, and Analytics teams to integrate player feedback and real-world data into product design.
The Sr. Enterprise Applications Analyst, Order Management owns the health and evolution of TaylorMade's Oracle EBS Order-to-Cash platform across global operations. This role translates business requirements into scalable O2C solutions, partnering with Sales, Operations, Finance, and Supply Chain to keep systems aligned with commercial goals. Reports to the Solution Architect, ERP Applications. Essential Functions and Key Responsibilities Configure and maintain Oracle OM module setups: order types, transaction types, workflow assignments, hold definitions, pricing rules, and shipping parameters. Deliver end-to-end O2C support spanning Order Entry, Pricing, Scheduling, Shipping Execution, and Receivables integration, including inbound and outbound EDI order flows. Gather and document business requirements using Oracle AIM methodology; translate into functional specifications for technical development. Analyze current-state processes, quantify gaps, and design Oracle-standard solutions that deliver measurable efficiency gains. Develop and execute test plans for functional, SIT, and regression scenarios; perform root cause analysis on production defects. Support Oracle EBS integrations with third-party systems including WMS, 3PL, and EDI platforms across O2C processes. Create and maintain functional design documents, configuration workbooks, and end-user training materials. Knowledge and Skills Requirements Deep functional expertise across Oracle EBS O2C modules: Order Management, Advanced Pricing, Configurator, ATP/Global Order Promising, Shipping Execution, Inventory, and Receivables. Functional understanding of RICEW object design and O2C-adjacent integration architecture. Strong analytical and problem-solving skills with attention to detail. <
Software Quality Engineer Description - This role is responsible for maintaining the quality, reliability, and performance of software applications throughout the development lifecycle. The role identifies and rectifies defects, ensures adherence to established quality standards, and contributes to the overall improvement of the software development process. The role involves various activities aimed at preventing and detecting issues, thereby enhancing the end user experience. The role creates and executes comprehensive test plans, test cases, and test scripts based on project specifications. *Onsite in Ft. Collins 5-days a week Responsibilities β’ Executes established test plans and protocols for assigned portions of code for end-user applications, systems software, and firmware running on hardware, local, networked, and Internet- based platforms; identifies, logs, and debugs assigned issues. β’ Perform Functional and Solution Testing of Video/Collaboration Software β’ Additionally, codes and programs test scripts, automation, and integration activities based on specific test requirements. β’ Conducts functional, integration, regression, and performance testing to validate software functionality. β’ Automates testing processes using appropriate tools and frameworks to improve efficiency and repeatability. β’ Monitors and enforces adherence to established coding standards, design guidelines, and best practices. β’ Monitors software performance and conducts load and stress testing to identify bottlenecks and performance issues. β’ Prepares and maintains QA-related documentation, including test plans, test matrices, and testing reports. β’ Develops understanding of and relationship with internal and outsourced development partners on software applications design and development. β’ Participates as a member of project
Software Quality Engineer Description - This role is responsible for maintaining the quality, reliability, and performance of software applications throughout the development lifecycle. The role identifies and rectifies defects, ensures adherence to established quality standards, and contributes to the overall improvement of the software development process. The role involves various activities aimed at preventing and detecting issues, thereby enhancing the end user experience. The role creates and executes comprehensive test plans, test cases, and test scripts based on project specifications. *Onside in Ft Collins 5-days a week Responsibilities β’ Executes established test plans and protocols for assigned portions of code for end-user applications, systems software, and firmware running on hardware, local, networked, and Internet- based platforms; identifies, logs, and debugs assigned issues. β’ Perform Functional and Solution Testing of Video/Collaboration Software β’ Additionally, codes and programs test scripts, automation, and integration activities based on specific test requirements. β’ Conducts functional, integration, regression, and performance testing to validate software functionality. β’ Automates testing processes using appropriate tools and frameworks to improve efficiency and repeatability. β’ Monitors and enforces adherence to established coding standards, design guidelines, and best practices. β’ Monitors software performance and conducts load and stress testing to identify bottlenecks and performance issues. β’ Prepares and maintains QA-related documentation, including test plans, test matrices, and testing reports. β’ Develops understanding of and relationship with internal and outsourced development partners on software applications design and development. β’ Participates as a member of project t
Job Title Internship: Generative AI Engineer Job Description Start date: November (we are flexible) Duration: at least 3 months (with the option to extend) Type: Internship, Non-Thesis Weekly presence: 40 hours (32 hours could be an option), at least 3x week on-site Location: Eindhoven HTC Job title: Internship: Generative AI Engineer We're seeking an intern with hands-on expertise in Machine Learning, Natural Language Processing and Generative AI to join our team. In this role, you will design and build innovative and ethically responsible Generative AI solutions that effectively address real-world problems, balancing technical feasibility with user needs and business impact. Working at the intersection of natural language processing and machine learning, you will contribute to developing AI solutions that directly impact patient outcomes and Philips' growth in the healthcare sector. Your role: Design, train, and evaluate NLP and LLM-based solutions for various use cases, including retrieval-augmented generation (RAG), information retrieval & search, chatbots, structured information extraction and named entity recognition, text generation, summarization, and more Clean, preprocess, and curate data for evaluation, fine-tuning, and training Work closely with stakeholders across the organization to understand business needs, formulate problems, and deliver data-driven insights Keep up the latest advancements in generative AI research and integrate new techniques into the development process You're the right fit if: You are studying towards your Bachelor or Master's degree in Computer Science, Electrical Engineering, or a related field You have at least one year of hands-on experience developing NLP and ML/DL so
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