Digital Transformation Engineer Jobs

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. This is a bilingual Thai field sales opportunity based out of a personal home office. As a Strategic Cuisines Account Executive, you will help grow Toast’s presence within the Thai Cuisine restaurants. Using a consultative sales approach, you will convert inbound demand, generate new opportunities through referrals, and build trusted relationships with restaurateurs. By delivering a high quality, language inclusive experience, you will identify each restaurant’s needs and recommend how Toast’s end-to-end platform helps their business run better. Your role will focus on driving new customer growth through calls, demos, and closing contracts in the customer’s preferred language. A day in the life (Responsibilities) Following up on marketing qualified leads in the market you support Conducting discovery calls & product demonstrations in your customer’s preferred language Creating and reviewing quotes and contracts in your customer’s preferred language Ensure our onboarding team and customer are set up for success post sale Understand the competitive landscape in your market (strengths, weaknesses, benefits) to best position Toast. Your Thai skills will be used on the job to communicate with Thai-speaking customers and prospective customers, while your English language skills will be used primarily for communicating with other employees at Toast. As with most internal business at Toast, the job application and interview process for this role will be conducted primarily in English. Toast will not sponsor applicants for work visas for this role. What you'll need to thrive (Requirements) Fluency in both oral and written English and Thai is required for this role. Prior Sales experience preferred. Ability to work in a fast-paced environment. An entrep

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. At Toast, we are committed to empowering our customers by providing the technology, resources, and community they need to thrive. While our roots are in food service, we are rapidly expanding into adjacent markets and international territories. Our mission is to build a world-class Device Management platform that supports the diverse needs of all Toast customers, regardless of their industry or location. As a member of the Android Systems team, you will bridge the gap between hardware and software to build the foundational platform for Toast POS devices. Whether it’s an international team looking to deploy a new on-device application, a customer needing a critical firmware update, an Enterprise group needing multi-location device tooling - our systems empower customers to set up, secure, and manage their devices from wherever they are. Why this team? Expanding the Vision : We are expanding our Mobile Device Management ecosystem—unifying firmware, on-device apps, and security controls into one cohesive platform. Frictionless Device Management : We are transforming the customer’s device lifecycle experience from out-of-the-box setup to continuous remote management, leveraging AI to dramatically reduce operator’s time spent troubleshooting and configuring devices. About this roll* (Responsibilities): Own the design and delivery of features across Toast's Android system applications in Kotlin and Java, including device policy enforcement, out-of-box device setup, and firmware and app updates. Write technical designs for features that span on-device apps, cloud services, and Toast hardware, and lead effort estimation and planning for your projects. Build reliable background services that run on devices with little to no user interaction, and deploy them safely to the Toast fleet using fe

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Care Experience team builds the systems and tools Toast’s care agents rely on to support restaurants every day—the foundation behind every phone call, chat conversation, and support case. This work directly determines how quickly restaurants get back up and running. When agents have fast, reliable tools with the right context, they resolve issues in minutes. When they don’t, resolution slows—and every delay in fixing a payment issue, menu problem, or device failure costs restaurants real revenue. We’re rebuilding this experience from the ground up: migrating to a new omnichannel contact center platform and creating a true “single pane of glass” for agents. That means bringing together customer data, account context, device state, case history, and operational tools into one unified system—so agents can focus on solving problems, not piecing together information. As an engineer on this team, you’ll help define and build that foundation for how hundreds of care agents support tens of thousands of restaurants. You’ll drive the migration while also shaping what comes next—integrating backend systems, designing workflows, and continuously improving the experience based on how agents actually work. This work requires strong empathy for internal customers and a willingness to operate within real constraints. You’ll navigate complex integrations, vendor platform limitations, and real-time system dependencies—all while ensuring the system is reliable enough to support a high-throughput, always-on support organization. As a Staff Software Engineer Tech Lead, you’ll own projects end-to-end: building agent-facing features, improving system performance and reliability, and iterating based on real operational feedback. You’ll partner closely with product, care operations, and engineering team

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Mid-Market Sales Executive is responsible for sales and revenue growth in their assigned, targeted accounts. This individual is responsible for building a sales pipeline, managing a sales process for their mid-market brands/group with 40 to 500 units. This role can be based in Sydney, Melbourne or Brisbane. A day in the life (Responsibilities) Lead efforts to grow Toast market share in the multi-unit restaurant industry through establishment and cultivation of ongoing relationships at the C-Suite level through research, cold-calling and networking to develop a qualified pipeline of prospects. Create demand by educating prospects on the Toast value proposition of products and solutions through demonstrations and presentations communicating a compelling purchase rationale. Cultivate relationships with business partner counterparts who sell and support complementary applications and services to point of sale systems serving the restaurant industry Plan, direct and coordinate sales support activities, including management of the sales pipeline through Toast sales tools (Salesforce) Involved in all phases of the sales lifecycle including: identifying and developing leads; meeting with clients; developing value propositions; financial deal structuring; contract negotiation and closing Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position Toast to win Collaborate with Account Service and Implementation Teams to ensure that expectations set during the sales process are met in delivery Own your own leverage. Continuously identify the repetitive parts of the role-research, prep, notes, follow-up, list building and systematically get them off your plate, so the majority of your week is spent in live conversation with operators. Work evid

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Mid-Market Sales Executive is responsible for sales and revenue growth in their assigned, targeted accounts. This individual is responsible for building a sales pipeline, managing a sales process for their mid-market brands/group with 40 to 500 units. This role can be based in Sydney, Melbourne or Brisbane. A day in the life (Responsibilities) Lead efforts to grow Toast market share in the multi-unit restaurant industry through establishment and cultivation of ongoing relationships at the C-Suite level through research, cold-calling and networking to develop a qualified pipeline of prospects. Create demand by educating prospects on the Toast value proposition of products and solutions through demonstrations and presentations communicating a compelling purchase rationale. Cultivate relationships with business partner counterparts who sell and support complementary applications and services to point of sale systems serving the restaurant industry Plan, direct and coordinate sales support activities, including management of the sales pipeline through Toast sales tools (Salesforce) Involved in all phases of the sales lifecycle including: identifying and developing leads; meeting with clients; developing value propositions; financial deal structuring; contract negotiation and closing Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position Toast to win Collaborate with Account Service and Implementation Teams to ensure that expectations set during the sales process are met in delivery Own your own leverage. Continuously identify the repetitive parts of the role-research, prep, notes, follow-up, list building and systematically get them off your plate, so the majority of your week is spent in live conversation with operators. Work evid

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. This is a bilingual Spanish field sales opportunity based out of a personal home office. You must live local to your territory in East Houston, TX or be willing to relocate to the area. As a Strategic Cuisines Account Executive, you will help grow Toast’s presence within the Spanish Cuisine restaurants. Using a consultative sales approach, you will convert inbound demand, generate new opportunities through referrals, and build trusted relationships with restaurateurs. By delivering a high quality, language inclusive experience, you will identify each restaurant’s needs and recommend how Toast’s end-to-end platform helps their business run better. Your role will focus on driving new customer growth through calls, demos, and closing contracts in the customer’s preferred language. A day in the life (Responsibilities) Following up on marketing qualified leads in the market you support Conducting discovery calls & product demonstrations in your customer’s preferred language Creating and reviewing quotes and contracts in your customer’s preferred language Ensure our onboarding team and customer are set up for success post sale Understand the competitive landscape in your market (strengths, weaknesses, benefits) to best position Toast. Your Spanish skills will be used on the job to communicate with Spanish-speaking customers and prospective customers, while your English language skills will be used primarily for communicating with other employees at Toast. As with most internal business at Toast, the job application and interview process for this role will be conducted primarily in English. Toast will not sponsor applicants for work visas for this role. What you'll need to thrive (Requirements) Fluency in both oral and written English and Spanish is required for this

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As the Workplace Program Manager, you will serve as the strategic "Product Owner" for our Americas workplace environments and operations. In this high-impact individual contributor role, you will define, scale, and run our regional workplace experience program while laying the operational foundation for long-term growth. This position is equal parts operator, program manager, and cultural champion. You will oversee our outsourced partner vendor model, establish core SLAs and KPIs, design scalable Standard Operating Procedures (SOPs), and deploy modern workplace technology—all while driving an engaging workplace culture aligned with our company values. We are actively building our operational infrastructure while running it in real-time. To succeed, you must bring a strong "we can figure it out" ownership mindset, thriving in ambiguity as we build, iterate, and elevate the AMER workplace footprint together. This is a hybrid role requiring three days in the Boston office. A day in the life (Responsibilities) Vendor Oversight & Program Leadership (The "Product Owner" Approach) Act as the strategic owner for the AMER Workplace Experience program, establishing product-like roadmap execution, SLAs, and performance scorecards. Direct and manage primary outsourced vendor partners (IFM, janitorial, catering, security, facilities maintenance), ensuring high-service delivery, accountability, and seamless operational handoffs. Establish clear key performance indicators (KPIs) and continuous feedback loops to measure and report on workplace performance, employee satisfaction, and space utilization. Process Architecture, SOPs & Financial Management Build, document, and roll out standardized operational frameworks and SOPs across all AMER sites from the ground up,

We are TRADER, a Canadian leader in digital automotive solutions. Our flagship brands — AutoTrader.ca , AutoSync , Dealertrack Canada and CMS — help Canadians buy, sell, and finance vehicles with confidence. As part of AutoScout24 group , Europe’s largest online car marketplace, we’re shaping the future of automotive retail in Canada and beyond. Learn more at tradercorporation.com . This role will be within the AutoSync team. AutoSync supports over 3,500 dealerships nationwide, delivering cutting-edge software tools to simplify operations, boost marketing, and drive sales. Account Executive - CRM Location: Atlantic Canada Are you competitive? Are you persuasive, and passionate about the automotive industry and of the newest technologies? You are the person we are looking for to join the team at Activix as an Account Executive in Atlantic Canada What will you do? Acquire new clients and maintain the highest quality of customer service with our current customers. What will your days look like? Prospection of new clients Coordinate and send submissions Prepare sales Perform follow-ups on the progression of sales Maintain the database (CRM) What aptitudes should you have? Strong interpersonal skills Result oriented Desire to learn and improve Concern for after-sales service Listening skills and sense of initiative University degree or previous sales experience Bilingual in English & French (good to have) General knowledge of different CRMs (an asset) What’s in it for you… We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best. Gym discounts Employee and Family Assistance program Virtual wellness events Conferences & training budget Regular internal training programs Financial planning with 3% matching Pension Competitive salary Annual bo

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is making it faster and easier for retailers to get started on Toast: the path from a store's existing product data to a correctly configured, actively selling location. We are seeking a highly skilled, AI-native Senior Product Designer to lead that experience: someone with a strong portfolio, a track record of leading design for complex product areas, a focus on exceptional UI design, and the hands-on ability to build working prototypes with AI tools like Replit, Magic Patterns, or Claude. This role involves designing for the unique needs of a diverse retail customer base, including convenience stores, bottle shops, grocery stores, hybrid models, and beyond. You will lead design for Toast Retail's Experience Platform team, working day to day with product and engineering partners in our Dublin office and the U.S., and reporting to Toast Retail's design leadership in the U.S. Together you will turn product strategy into the setup and onboarding experiences that make retailers feel Toast is built for them. Why This Role Matters A retailer's first 90 days on Toast decide whether they stay. Before a store can sell, thousands of items need clean names, categories, brands, pack sizes, taxes, deposits, age restrictions, and images, and most of that data arrives messy, from another system or a spreadsheet. The experiences you design will decide how quickly a new store goes live, how much of that work Toast can do for them, and whether the people setting up the store, often owners juggling a business that is already open, feel in control or buried in it. You will be Toast Retail's design presence in our Dublin office: the on-site design partner for its product and engineering teams, and part of Toast's wider design community. As a senior designer working across regions and time z

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We're looking for a Product Manager for Fraud & Risk who wants to understand how fraud really happens and to build products that stop it at scale. You're comfortable with ambiguity and you like hard trade-offs, like loss vs. friction or automation vs. human review. Your decisions rest on data, customer insight and strong cross-functional partnerships. And last, but not least, you know that a team succeeds because of its people, and you want to help build an environment where we can all do our best work. This is a chance to shape the risk platform behind one of the largest restaurant payments businesses in the US. You'll use machine learning and AI to protect restaurants and help Toast grow. Who We Are The Fraud & Risk team keeps Toast, our restaurants and their guests safe from fraud and financial loss. We also make it fast and easy for restaurants to get onboarded and get paid. The team owns: Merchant onboarding and underwriting (KYC/KYB) Transaction and payout risk monitoring The fraud rules and decisioning platform Settlement reserves Chargebacks and disputes Our job is to balance loss prevention against growth. We stop bad actors without adding friction for the great majority of restaurants that are doing the right thing. We work closely with Risk Operations, Payments, Compliance and Legal. We operate like a small startup with high ambitions and a focus on speed, experimentation and iteration. A day in the life (Responsibilities) Drive and prioritize the roadmap for your area of Fraud & Risk. Balance fraud loss reduction, merchant experience and business growth. Set the strategy for detecting and preventing fraud across the merchant lifecycle: onboarding, payments, payouts and disputes. Partner with data science and engineering to improve risk models, rul

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is building a unified, enterprise-grade inventory platform that will power inventory for every Toast location, Restaurants and Retail alike. We are seeking a highly skilled, AI-native Product Designer to shape that experience: someone with a strong portfolio, a focus on exceptional UI design, and the hands-on ability to build working prototypes with AI tools like Replit, Magic Patterns, or Claude. This role involves designing for the unique needs of a diverse customer base, including restaurants, hybrid models, convenience stores, bottle shops, grocery stores, and beyond. You will be the product designer for inventory platform capabilities built by our Chennai teams, working day to day with a Chennai-based product manager counterpart and reporting to Toast Retail's design leadership in the U.S. Together you will turn product strategy into experiences customers can trust with their stock, their costs, and their books. Why This Role Matters Inventory is where a store's money sits. When stock counts are wrong, invoices are keyed in by hand, or costs don't reach the accounting system, owners lose margin and hours they don't have. The workflows you design will decide how supplier data, invoices, stock, costs, and revenue move through Toast and into our customers' accounting platforms, and whether the people doing that work, often at the end of a long shift, feel in control or buried in it. You will be Toast Retail's design presence in our Chennai office: the on-site design partner for its product and engineering teams, and part of Toast's wider design community, including product designers in Bangalore. Because this work spans regions and time zones, the role calls for strong autonomous design judgment: keeping local teams unblocked, making well-informed design and scope tradeoffs

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Beyond point-of-sale and digital ordering, Toast offers financial solutions, including Toast Capital, that help restaurants access the funding they need to grow. We are building a new Embedded Finance Operations footprint in Bengaluru, and we're looking for the leader who will build it. This role is an extended arm of Toast's US Embedded Finance Operations team (40+ people) and is critical as we expand our footprint and international strategy. The role sits within the Embedded Finance Operations organization and partners closely with the US-based underwriting team and its leaders. As Manager of Embedded Finance, you will set up and lead a high-performing underwriting function from the ground up, working closely with Product, Engineering, and Risk partners in Bengaluru and with your leadership in the US. This is a player-coach role. You'll understand the lending business deeply enough to make and review credit decisions yourself, while building the team, processes, and tooling that let the function scale. The scope is big. This team sits at the center of how Toast uses automation, data, and AI to change how lending operations work. If you're a lending operations leader who loves building something new, brings an automation and analytics mindset, and can lead people through change, read on! A day in the life (Responsibilities) Build the underwriting function from the ground up. Stand up Toast's Embedded Finance Operations presence in Bengaluru: define the operating model, workflows, quality standards, SLAs, and controls for a high-performing underwriting team. Lead as a player-coach. Manage a team of underwriters directly and few team members on a dotted line. Stay hands-on with underwriting decisions, case reviews, and escalations while coaching the team to consisten

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. A day in the life (Responsibilities): Lead a large Care organization spread across multiple lines of business (LOBs), managing Care Managers directly and Care agents indirectly, to deliver an exceptional experience to live Toast customers. Own technical support operations end to end, including capacity planning, workforce management, SLAs, escalation paths and quality programs, so complex technical issues are resolved efficiently and consistently. Act as the face of the Care business to functional leaders across Toast. Bring customer insights and operational data to those leaders to influence and improve processes and policies. Align customer service standards, activities and initiatives across LOBs so they support and improve performance against organizational objectives. Make sure the right systems are in place and in use. Report service metrics, including customer feedback and trends, to senior leadership. Create, communicate and follow through on action plans. Partner with departments across Toast to drive the highest levels of customer success throughout the post-live customer journey. Keep finding new and better ways to delight customers. Build team engagement, professional development opportunities, product training and change leadership as responsibilities evolve. Implement and improve the reports, workflows, dashboards, email templates and other tools the team uses to communicate. Handle customer issues escalated directly from the Senior Leadership Team. Manage the use of Salesforce.com, NetSuite and all related applications. Do you have the right ingredients?* (Requirements) A minimum three-year degree in any discipline 15+ years of overall experience, including significant time in Customer Success, Technical Support or SaaS-based roles 8+ years of people management experi

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are seeking a Senior Payroll Specialist to join our in-house North America (NAM) payroll team. This is a high-impact, hybrid role that owns the most complex payroll processing, escalations, and systems and compliance initiatives, while overseeing and reviewing the day-to-day transactional work delivered by the Payroll team. As part of Toast’s internal payroll organization — not a third-party payroll bureau or outsourced provider — you will act as a subject-matter expert across payroll operations, compliance, and systems; mentor Payroll Specialists and help prepare them for advancement; and serve as a key backup to the Payroll Team Lead. Based in India, this position supports payroll for employees in the NAM region; it does not involve India payroll processing. A day in the life (Responsibilities) Payroll Operations: Serve as the primary processor for assigned US and Canadian payrolls, delivering accurate and timely end-to-end and off-cycle payroll processing for assigned employees, including new hires, terminations, leaves of absence, commissions, garnishments, time and absence entries, equity, bonuses, retroactive pay, and escheatments. Process clawbacks for overpayments. Perform year-end activities as needed. Payroll Support & Tax: Assist with research, resolution, and setup of payroll tax requests and adjustments as needed. Support the Senior Payroll Specialist and Payroll Team Lead with assigned tasks. Maintain the Equifax platform and respond to related inquiries. Perform SUI rate updates in Workday and ADP as needed. Responsible for Workday EIB data loads. Employee Ticketing & Tier 1 Support: Respond to ServiceNow tickets accurately on the first instance. Ensure SLAs are met when responding to employee inquiries and provide input on SLA creation and upda

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are seeking a Senior Payroll Specialist to join our in-house North America (NAM) payroll team. This is a high-impact, hybrid role that owns the most complex payroll processing, escalations, and systems and compliance initiatives, while overseeing and reviewing the day-to-day transactional work delivered by the Payroll team. As part of Toast’s internal payroll organization — not a third-party payroll bureau or outsourced provider — you will act as a subject-matter expert across payroll operations, compliance, and systems; mentor Payroll Specialists and help prepare them for advancement; and serve as a key backup to the Payroll Team Lead. Based in India, this position supports payroll for employees in the NAM region; it does not involve India payroll processing. A day in the life (Responsibilities) Payroll Operations & Volume: Oversee accurate and timely processing of bi-weekly multi-state payrolls for more than 5,700 employees across the US, Canada, and Mexico, with day-to-day transaction processing primarily executed by the Payroll Specialist team. Personally owns and processes the most complex, escalated, and Mexico payroll cycles. Complex Transactions & Global Mobility: Own complex and escalated payroll transactions that fall outside standard Specialist-level processing, including benefits-in-kind processing and overpayment calculations and repayments. Coordinate with third-party consultants and Global Mobility to input transferred employees' payroll information accurately and in a timely manner. Employee Ticketing & Tier 2 Support: Support our internal and external customers who have payroll inquiries. Manage and respond to ServiceNow tickets accurately on the first instance. Proactively ensure all errors and issues are being resolved