Digital Transformation Engineer Jobs

The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for. The Times is looking for a Texas-based journalist with experience telling stories in video and text. You will work as part of a team of reporters and editors working from our newly created hub in Texas — a state that plays an essential role in the national discourse when it comes to politics, culture and business. You have experience pitching stories and developing sources to deliver original and impactful journalism rooted in on-the-ground reporting that deepens our understanding of America. We're looking for a high-energy multimedia journalist – you should have a background that includes reporting in video and the ability to craft news and enterprise articles in text. You should be comfortable working across the two mediums, and you should have good judgment about when either is appropriate. As a reporter, you are full of ideas on how to make an impact in our coverage and find innovative ways to tell stories. You have a body of work that shows effective sourcing, broad curiosity, a sharp eye for news, and a command of complex ideas. You have a track record of reporting that has produced scoops and helped to shape the conversation. You are a self-starter and quick-thinker who is able and eager to jump on the news of the day (or week) with fresh visual ideas that advance the story or delve deeper and create high-quality, engaging videos across a variety of coverage areas. This is a hybrid position based in Texas and includes regular attendan

About Catch Creation Catch Creation is a global eCommerce company built for the digital age. We create, grow, and manage online brands that inspire customers and deliver real value through exceptional products and experiences. Our team thrives in a fully remote environment, combining creativity, data-driven strategy, and innovation to build scalable eCommerce solutions that perform. From concept to conversion, we specialize in developing brands that stand out in competitive markets—driven by a passion for design, storytelling, and customer satisfaction. Every product we launch reflects our commitment to quality, authenticity, and growth. At Catch Creation, we believe great ideas can come from anywhere—and our remote-first culture allows talented people from around the world to collaborate, innovate, and bring those ideas to life. WHAT’S IN IT FOR YOU? Pay Rate: $4.25 per hour Permanent Work from Home Bi-weekly paycheck Performance Bonuses and Incentives 6th month and annual anniversary bonus Up to 17 days of paid leave credits JOB DESCRIPTION: We are seeking a reliable and customer-focused Phone Customer Service Specialist to join our team. In this role, you will handle inbound and outbound customer calls, resolve inquiries efficiently, and deliver an exceptional customer experience while meeting performance standards. Key Responsibilities: Answer inbound customer calls and provide assistance with: Product inquiries Website navigation and technical assistance Billing questions and charges Order status and tracking Returns and replacements Maintain efficiency by meeting performance metrics, including an average handle time of approximately 5 minutes per call and a minimum of 60 calls per day. Conduct outbound calls to follow up on unresolved or disconnected customer interactions. Champion customer satisfaction by making sound, balanced decisions that prioritize both customer needs and overall business health. MINIMUM QUALIFICATIONS: Above-average

About Catch Creation Catch Creation is a global eCommerce company built for the digital age. We create, grow, and manage online brands that inspire customers and deliver real value through exceptional products and experiences. Our team thrives in a fully remote environment, combining creativity, data-driven strategy, and innovation to build scalable eCommerce solutions that perform. From concept to conversion, we specialize in developing brands that stand out in competitive markets—driven by a passion for design, storytelling, and customer satisfaction. Every product we launch reflects our commitment to quality, authenticity, and growth. At Catch Creation, we believe great ideas can come from anywhere—and our remote-first culture allows talented people from around the world to collaborate, innovate, and bring those ideas to life. WHAT’S IN IT FOR YOU? Pay Rate: $3.00 per hour Permanent Work from Home Bi-weekly payout Performance Bonuses and Incentives 6th month and annual anniversary bonus Up to 17 days of paid leave credits JOB DESCRIPTION: Receive inbound emails to assist and resolve customers’ after-sales concerns including but not limited to: product inquiries, order tracking and status, billing, charges and pricing inquiry/concerns, replacements, negotiating with cancellations and refunds, handling customer complaints, etc. Process orders for call-in to buy customers with existing records Escalate orders in need of higher-level or interdepartmental assistance Perform call-backs as necessary to resolve abandoned and disconnected calls, ensuring at least 90% of call center contacts are resolved MINIMUM QUALIFICATIONS: At least 2 years of BPO experience, Telco/E-commerce account experience is an advantage Strong Comprehension and Communication Skills Above-average Technical Skills Above-average multi-tasking skills in navigating to different systems and tools while keeping control on customer's interaction With a high sense of reliability and accountability

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, team management, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects to help craft the company's future. Join us as we empower the restaurant community to delight guests, do what they love, and thrive. Your mission is to lead the architectural design, technical execution, and implementation across the foundational domains of Toast’s Team Suite products, Payroll and Team Management. The Payroll product delivers daily value to its users - enabling restaurant owners to pay their staff and pay their taxes, and enabling transparency for wages and tips for restaurant employees. The Team Management suite allows restaurants to hire, manage, and schedule their staff. As a Principal Engineer, you will serve as a key technical leader in the group, driving modern architectural patterns—including spec-driven development and agentic workflows—to deliver high-impact software. A day in the life (Responsibilities) Lead fellow developers, product managers, designers, and user researchers to build a strong tech infrastructure that enables amazing features Own the architecture for authentication, authorization, and organizational hierarchy — driving technical direction in these domains across the organization Help us transform a traditional SasS platform into an agentic, system-of-action Flex your full-stack muscles by driving challenging large end-to-end initiatives or core architecture changes in a supportive, collaborative team environment Define and drive technical strategy for problems that affect multiple parts of the business Mentor developers across multip

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are looking for a technical manager to lead, scale, and evolve our ServiceNow platform. You will champion a strategic vision for a platform supporting 7,000+ users, balancing deep technical acumen with people leadership to drive platform innovation and deliver complex, high-value initiatives. As the primary technical authority, you will navigate ambiguous priorities to translate business needs into robust, scalable, and secure architecture. By mentoring a high-performing team and fostering a culture of technical excellence, you will ensure our ServiceNow ecosystem remains a resilient, long-term asset aligned with Toast’s enterprise strategy. A day in the life (Responsibilities) Define and Drive the long-term platform vision and technical strategy, ensuring alignment business needs and scaling requirements. Architect data-driven roadmaps that prioritize high-value automation, platform UX/UI optimization, and the integration of emerging AI capabilities (NowAssist, Virtual Agent, MCP Integrations). Hands-on execution, configuration, and customization of the platform while leading the technical architecture and engineering of the ServiceNow ecosystem, governing system design, integration frameworks, and data-driven platform optimizations. Direct the full product lifecycle for ServiceNow modules, aggressively managing technical debt and balancing new feature velocity with platform stability. Establish and enforce rigorous performance metrics and service level agreements across all ServiceNow workflows to ensure optimal system responsiveness and user productivity. Oversee structural integrity through security hardening, biannual upgrade cycles, and hands-on guidance for Flow Designer and IntegrationHub development, and Performance management. Act as the primary technical au

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As an Inside Sales AE, you will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your assigned territory. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and expertise to help us build the Toast brand in your geographic territory . This will be a hybrid opportunity and would like for candidates to be in the Toronto office two days a week. A day in the life (Responsibilities) Generate list of prospective restaurants and manage the entire sales cycle from initial call to close Conduct demos and develop a solution that best meets the prospect’s needs Partner with teams across the business to ensure that expectations set during the sales process are met in delivery Leverage Salesforce (our CRM) to manage all sales activities Understand the competitive landscape and determine how to best position Toast in the market What you'll need to thrive (Requirements) 1+ years of experience in a sourcing or closing sales role selling complex hardware/software solutions, restaurant operations, or a relatable field and industry Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels Proven track record of success in meeting and exceeding goals Experience cold-calling into various types of local businesses, with evidence of success preferred Ability to work in a fast-paced, entrepreneurial and team environment Self-motivated, creative, and flexible General technical proficiency with software Experience with Salesforce CRM is a nice to have 2 days in office AI at Toast At Toast, one of our company values is th

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We're looking for a Principal People Success Partner (more commonly referred to as "HRBP") to serve as the strategic HR partner for Toast's R&D organization — a 2,000+ person community spanning Engineering, Product, and Design. You'll report directly to the Senior Director, PSP and operate as a true thought partner to senior leaders, helping shape how we build, develop, and sustain a world-class product and technology organization. This is a high-impact individual contributor role for someone who excels at navigating organizational complexity, influencing without authority, and translating people strategy into practical outcomes. The right person is equally comfortable in a room with a SVP discussing org design as they are rolling up their sleeves on a calibration cycle or a difficult performance conversation. Note to applicants: We are prioritizing candidates located near our hubs in Boston, New York City, Toronto, San Francisco, and Omaha. A day in the life (Responsibilities) Partner with R&D SVPs, VPs and senior directors to design and evolve org structures that scale; Serve as a trusted advisor during reorgs and structural changes, helping leaders navigate people impacts with care and clarity. Lead org design initiatives end-to-end: from diagnosing root causes through to stakeholder alignment, change communication, and implementation. Drive consistent, high-quality performance calibrations across Engineering, PM, and Design — building leader capability and ensuring fair, differentiated outcomes. Champion a culture of clear expectations and candid feedback; help leaders understand what "raising the bar" looks like in practice. Cultivate an AI "Builder" approach by adopting and testing AI solutions to address challenges at scale. Use en

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Your mission is to lead the architectural design, technical execution, and implementation of AI agents and infrastructure for Toast's Team area within our FinTech line of business. The Team area is a mission-critical space on which our restaurants rely to manage their staff and optimize their labor. As a Principal Engineer, you will serve as a key technical leader in the group, driving modern architectural patterns—including spec-driven development and agentic workflows—to deliver high-impact software. A Day in the Life (Responsibilities) Define and execute the technical architecture for AI agents within the Team domain, ensuring systems are scalable, reliable, and secure. Partner closely with Engineering Managers and Product Managers to translate product roadmaps into robust technical designs and deliverables. Maintain a strong hands-on presence, writing code, prototyping new patterns, and resolving complex technical bottlenecks under load. Collaborate with Principal and Senior Principal Engineers across Toast to align on best practices, agent patterns, and spec-driven development paradigms. Guide, mentor, and elevate engineers within the Team area, fostering a culture of technical excellence and continuous learning. What You'll Need to Thrive (Requirements) 10+ years of experience designing, building, and operating highly scalable, mission-critical distributed systems and SaaS products (ideally AWS-hosted). Proven track record of leading complex technical initiatives and delivering robust software architecture from design to production. Strong enthusiasm for agentic development practices, LLM integration, and modern software paradigms. Balanced expertise: Ability to design high-level technical solutions on a whiteboard while remaining deeply connected to code-level execution and s

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Principal Engineer / architect you will be responsible for creating a technical strategy and coordinating the designs for meeting the needs of Toast’s largest restaurant brands. You will partner with Product Managers to develop the technology roadmap that enables enterprise customers to leverage the power of Toast. You will also work closely with technical leaders and implementation teams across the organization to deliver robust, scalable solutions with integrations to customers’ external systems. While the role is primarily internally-facing, it requires infrequent interactions with enterprise customers, listening to their requirements and providing expert guidance as they deploy Toast. If you’re a technical leader or a solutions architect, experienced with enterprise SaaS, passionate about customer value, and a great collaborator, read on! A day in the life (Responsibilities) Lead the evolution of Toast’s backend architecture , frameworks, and data models with a strong focus on delivery efficiency, system scalability, and resilience. Design and build the next generation of accounting and financial systems using Java, Kotlin, DynamoDB, Pulsar, GraphQL, Big Data tools , and more. Define and implement scalable engineering practices , delivery frameworks, and coding standards that raise the technical bar across the org. Collaborate cross-functionally with Product, UX, QA , and multiple engineering teams to deliver robust, customer-facing solutions. Build and maintain strong partnerships across business units, aligning technology strategies with key company objectives. Champion data-driven decision making by developing strategies and prioritizing initiatives with high impact on user and business outcomes. Mentor and grow engineers across levels, promoting a culture of inclu

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Customer Care Manager, you will actively manage a team of agents for the Payments POS Campaign. You are responsible for the productivity and the well-being of the members of the Customer Care Team in our Bengaluru, India office and will act as a Subject Matter Expert for Operations. You will oversee the customer journey for those experiencing Toast issues throughout the care experience, while working with cross-functional Internal teams such as Restaurant Success, Sales, and Onboarding to create process and support guidelines. To thrive as a Customer Care Manager at Toast, you are resilient, motivated to coach a team on delivering high quality customer interactions, and excel in ambiguous environments. To thrive as a Customer Care Manager at Toast, you are resilient, passionate about coaching high-performing teams, comfortable leading in a fast-paced SaaS environment, and motivated to deliver exceptional customer outcomes while continuously improving team performance. A day in the life (Responsibilities) Manage, coach, and develop a team of Customer Care Specialists/Experts while monitoring attendance, schedule adherence, productivity, and overall performance. Provide regular coaching, feedback, and performance development through Quality Assurance reviews, One-on-One sessions, and real-time coaching to improve customer experience and operational performance. Train and develop team members on product functionality, customer handling skills, troubleshooting techniques, compliance expectations, and new product releases. Foster an engaging and collaborative team environment by maintaining open communication, encouraging feedback, and supporting career development. Monitor team performance across key operational metrics including CSAT, Quality, P

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As an Inside Sales Account Executive, you will be part of a team that is transforming the way restaurants operate. Using a consultative approach, you will prospect, build relationships, and sign up new restaurateurs in your assigned territory. By understanding their unique needs, you will develop a customized solution that helps their business thrive. We need your passion and expertise to help us build the Toast brand in your geographic territory. This is a remote sales opportunity based out of a personal home office. A day in the life (Responsibilities) Generate list of prospective restaurants and manage the entire sales cycle from initial call to close Conduct demos and develop a solution that best meets the prospect’s needs Partner with teams across the business to ensure that expectations set during the sales process are met in delivery Leverage Salesforce (our CRM) to manage all sales activities Understand the competitive landscape and determine how to best position Toast in the market What you'll need to thrive (Requirements) 1+ years of experience in a sourcing or closing sales role, restaurant operations, or a relatable field and industry Strong communication, organizational and presentation skills with the ability to sell and negotiate at all decision-making levels Proven track record of success in meeting and exceeding goals Ability to work in a fast-paced, entrepreneurial and team environment Self-motivated, creative, and flexible General technical proficiency with software What will help you stand out (Nice to Haves/Nonessential Skills) Experience with Salesforce CRM Sandler Sales Training AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast’s Marketing Operations AI team is the central team responsible for improving marketing performance, quality and efficiency with AI. As the team’s AI Solutions Specialist for Web, you’ll build the AI workflows and experiences that speed up web production and increase website conversion. You’ll also help drive AI adoption and fluency across the broader marketing org. You’ll be a part of the Marketing Operations AI Team, with a dotted line to Web & eCommerce, and work with Web Platform, CRO, PMM, SEO, Legal and Brand. A day in the life (Responsibilities) In your first 6 months: you’ll measurably cut web production cycle time and lift visit-to-opportunity conversion through AI-powered site experiences. Web production responsibilities Map the page and copy the production process, including the SEO, PMM, Legal and Brand checkpoints, and build AI workflows that cut cycle time and rework. Standardize requirements intake with templates, intake agents and automated briefs. Build efficiencies in Contentful, its plug-ins and connected tools with Web Platform engineering. Find and fix bottlenecks in the web scrum process, from prioritization through deployment. Website experience responsibilities Assist in building AI-powered experiences that improve visit-to-opportunity conversion. Build first-party AI tools for use on the Web, including prompts and evals. Configure and improve third-party tools: on-site chat, data enrichment, voice AI and personalization. Set guardrails for AI on the public website with Legal, Brand and Privacy. Define success metrics, run experiments to prove impact, and monitor live tools. Scale responsibilities Build reusable systems, and document playbooks so teams can run tools on their own. Share what works beyond the Web through demos, training an

For 10 years Scale AI has worked with leading organizations to build reliable AI systems for the world's most important problems. Join our team to shape the future of AI and push the boundaries of innovation. The Scale Interactive Brand Studio (9 people full-time) is responsible for Scale’s visual identity and brand strategy, the design and development of scale.com, and the creation of original creative content (videos, ads, social assets, and swag). We design for a variety of applications including trade show booths, printed marketing materials, and digital advertising. We grow the team with intention - adding ambitious, motivated talent that will build Scale’s brand perception by executing with pace and quality. This role reports to the Manager of Web Experience. You will: Design Exceptional Web Experiences: Design responsive, visually compelling website layouts, page templates, graphics, and interactive UI patterns across Scale's digital properties, with a primary focus on scale.com. Build for Scale: Create reusable design components, patterns, and systems that establish consistency across web experiences while enabling teams to move quickly and efficiently. Translate Ideas into Designs: Develop wireframes, user flows, prototypes, and high-fidelity mockups that translate business objectives, brand direction, and user needs into intuitive digital experiences. Bridge Design and Development: Partner closely with web engineers to communicate design intent, prepare implementation-ready specifications, review builds, and ensure high-quality execution. Design for Performance and Usability: Apply responsive design, accessibility, usability, and web performance best practices to create experiences that work seamlessly across devices and screen sizes. Evolve the Brand: Champion consistent application of Scale's visual identity while exploring new design directions that reflect the company's growth, innovation, and position in the AI industry. Experiment with Emerging Techn

Identity has become a critical to an organizations security posture. This is true across their entire digital landscape include cloud, traditional on prem and emerging technologies like agentic ai. Britive is at the forefront of a modern approach to delivering identity security with the only modern privileged access management platform that provides unified Privileged Access Visibility, Dynamic Privilege Management and Secrets Governance across infrastructure, platforms & SaaS. Our patent-pending technology is deployed at companies of all sizes around the world, including Fortune 500 companies. We have repeatedly ranked among the hottest Cloud Security startups. Britive is founded by CyberSecurity industry veterans with a successful prior exit and is backed by top-tier VCs. About Britive Britive is the leader in cloud-native Privileged Access Management (PAM), purpose-built to secure access across dynamic, multi-cloud environments. We help the world’s most security-conscious organizations eliminate standing privileges, automate just-in-time access, and maintain continuous compliance — all without slowing down development. We’re a fast-growing, mission-driven company and we’re building the team that will define the next era of cloud security. About the Role As a Customer Success Manager at Britive, you will be the strategic anchor for a portfolio of enterprise accounts. You own the entire post-sale relationship — from initial deployment through long-term expansion — with primary responsibilities of renewals. Your work is equal parts relationship management, project execution, and technical coordination: you run structured onboarding programs, lead monthly technical check-ins, and deliver executive-level Quarterly Business Reviews that clearly demonstrate ROI and identify new opportunities This role requires someone who thrives in a cross-functional environment. You will coordinate daily with our Customer Success Engineers, Product Management, P

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About The Operations Team The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk. About The Role Affirm is building a de novo bank, and this role will help establish and scale its operating foundation. You will own the Finxact core and digital banking experience platforms, lead deposit and lending operations strategy, and partner with servicing teams to build resilient, well-controlled processes that deliver transparent, reliable financial products. What You’ll Do Own the implementation, configuration, and ongoing administration of Finxact as the Bank’s core system of record, including product structures, rates and fees, transaction and posting rules, account parameters, general-ledger mappings, user entitlements, environments, and controlled production changes. Own the operational delivery and ongoing management of Savana and the Bank’s integrated digital account-opening, online and mobile banking experiences. Translate customer and operational needs into requirements; lead user-acceptance testing, release readiness, issue resolution, and continuous platform improvement. Lead operational launch readiness, including operating-model design, procedures, roles and responsibilities, staffing and training, end-to-end testing, mock processing days, cutover, go/no-go evidence, hypercare, and the transition to stable business-as-usual operations. Direct daily deposit operations, including b