Director Of Customer Success Jobs

Director, Security Channels - North America As the Director of Security Channels you will drive incremental revenue for Datadog by building and scaling a highly capable partner community. In this role, you will be responsible for managing Sr. Partner Managers & Principal Partner Managers (individual contributors) within your organization who are aligned to specific Security Partner relationships in North America. Additionally, your team will recruit, develop, and manage new Datadog Security Partners. The role reports into the Sr. Director of Channels & Alliances, North America and works cross functionally with marketing, sales, field enablement, product, sales ops, and legal to build, manage, and scale the Datadog Partner business in the region. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Hire, develop, and manage a high-performing team by recognizing exceptional talent and coaching them for success in their role Identify and recruit new companies into the Datadog Partner Network to drive incremental revenue and deliver successful outcomes for end customers Accelerate existing Datadog Partners’ business through business and technical enablement and successfully executing go-to-market activities Collaborate closely with Datadog’s regional enterprise and commercial sales organizations as well as regional marketing and customer success teams to drive incremental revenue for the region. Serve as executive regional sponsor for key partnerships including top GSI channel partners. Own regional metrics and reporting to Datadog leadership. Who You Are: 5+ years of experience in leadership including hiring and developing sales and partner personnel 10+ years of experience in business development, strategic al

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100M in revenue and is the leading specialized storage cloud — managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We’re seeking a Growth Marketing Director to join our team. About The Role The Director of Growth owns the self-serve revenue engine end-to-end — from top-of-funnel acquisition strategy through product-led growth, activation, and expansion — and operates with cross-functional authority across Product, Engineering, Marketing Ops, and our paid acquisition agency. This is not a funnel repair job or a lifecycle marketing role. It’s a growth leadership role for someone who thinks first about where new users come from, and second about everything else. What You’ll Do: Top-of-Funnel Strategy Own organic and paid acquisition strategy across all channels, including direct oversight of our paid acquisition agency — setting strategy, budget allocation, and performance expectations Drive developer community acquisition accross Reddit, Hacker News, dev-focused communities, technical content, GitHub presence, and DevRel-adjacent programs Product-Led Growth Own the PLG motion: product qualification logic, activation funnel design, self-serve to sales-led handoff d

About the Team OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. Our Go-to-Market team helps organizations understand, adopt, and deploy OpenAI’s technology to solve meaningful business challenges and create lasting value. The Technology team works with leading software, internet, cloud, infrastructure, cybersecurity, semiconductor, and digital-native companies as they build new AI-powered products, transform internal operations, and rethink how they serve their customers. We partner with executives, product leaders, engineers, and go-to-market teams to help organizations integrate OpenAI’s capabilities into their products and businesses responsibly and at scale. The team collaborates closely with Solutions Engineering, Customer Success, Product, Research, Partnerships, Marketing, and Operations to turn customer priorities into successful, durable deployments. About the Role We are looking for an experienced Account Director, Tech to help build and grow OpenAI’s business across the technology industry. You will own relationships with a portfolio of strategic technology companies, helping executive, product, and technical leaders understand how OpenAI’s products can accelerate innovation, improve productivity, and create differentiated customer experiences. You will be responsible for developing account strategies, creating qualified pipeline, navigating complex enterprise sales cycles, and expanding adoption across products, teams, and use cases. This role requires a combination of enterprise sales leadership, technical fluency, commercial judgment, and the ability to operate credibly with both business and engineering stakeholders. You should be comfortable engaging with customers that have sophisticated technical environments, rapidly evolving AI strategies, and high expectations for product performance, security, reliability, and scale. Success in this role will be measured by revenue growth, depth of customer adoption,

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity As Senior Director of Enterprise Sales, you will lead one of Postman’s most critical growth engines. You will be responsible for setting enterprise sales strategy, scaling and developing senior sales leaders and Enterprise Account Executives, and delivering predictable, durable revenue growth across large, complex organizations. This role is designed for a proven second-line sales leader who can operate at both a strategic and operational level—aligning executive vision with frontline execution while partnering closely with Product, Marketing, Solutions Engineering, and Customer Success. Location: This is a fully remote role. What You’ll Do Own Enterprise revenue outcomes, consistently delivering against quarterly and annual bookings targets. Lead, mentor, and develop Directors, Managers, and senior Enterprise sellers, building a deep leadership bench. Define and evolve Enterprise sales strategy, including segmentation, coverage models, account allocation, and capacity planning. Establish operating rigor across forecasting, pipeline inspection, deal reviews, and execution cadence. Drive excellence in

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity As Senior Director of Enterprise Sales, you will lead one of Postman’s most critical growth engines. You will be responsible for setting enterprise sales strategy, scaling and developing senior sales leaders and Enterprise Account Executives, and delivering predictable, durable revenue growth across large, complex organizations. This role is designed for a proven second-line sales leader who can operate at both a strategic and operational level—aligning executive vision with frontline execution while partnering closely with Product, Marketing, Solutions Engineering, and Customer Success. Location: This is a fully remote role. What You’ll Do Own Enterprise revenue outcomes, consistently delivering against quarterly and annual bookings targets. Lead, mentor, and develop Directors, Managers, and senior Enterprise sellers, building a deep leadership bench. Define and evolve Enterprise sales strategy, including segmentation, coverage models, account allocation, and capacity planning. Establish operating rigor across forecasting, pipeline inspection, deal reviews, and execution cadence. Driv

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You're an experienced operations leader with a proven ability to scale payments and fraud functions in high-growth, regulated environments. You combine deep subject matter expertise with strong business acumen, balancing risk management with operational speed and customer experience. You lead with rigor and judgment, stay relentlessly focused on the customer, and build high-performing teams and systems that scale with the business. Your Success Profile As the Director of Payments and Fraud Operations, you will lead two critical teams accountable for the accurate and timely movement of customer funds and the protection of Justworks from financial and fraud-related risk. You will set the strategic direction for both functions, ensuring customer funds move reliably at scale and that Justworks remains fully compliant with AML industry standards. You will elevate Payments and Fraud Operations as strategic functions that enable revenue growth, strengthen customer trust, and support faster payment products without increasing financial exposure. What You Will Work On Lead and Develop the Payments and Fraud Operations Teams Build, develop

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. The International Revenue Operations team is the operational engine behind Vanta's global GTM expansion. This team designs and executes the processes, systems, and operational rhythms that enable our sales, customer success, account management, and partner teams in EMEA and APAC to scale efficiently and hit ambitious revenue targets. They own forecasting accuracy, territory planning, pipeline health, compensation administration, and cross-functional collaboration across the international GTM org. The team's work directly drives revenue predictability, operational efficiency, and GTM excellence as Vanta expands globally, with the international market being one of our fastest-growing parts of the business. As the Director of International Revenue Operations, you will have a front row seat to building and scaling this massively impactful area of our business. What you’ll do as a Director, International Operations at Vanta: Build and lead a team of 4 revenue operations professionals supporting Vanta's international GTM organisation across pre-sales and post-sales functions Own the operating rhythm for EMEA and APAC revenue teams, including forecasting, pipeline inspection, territory management, and quarterly business reviews Partner closely with international sales leadership to drive forecast accuracy, identify pipeline gaps, and remove friction in the sales process Design and implement scalable processes for lead routing, opportunity management, comp administration, and performance tracking across multiple regions Collaborate with global RevOps leadership, Business Systems, and GTM Analytics to ensure consistency while adapting f

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are You're an operations leader who sees this moment in operations for what it is: a rare inflection point where AI and automation are reshaping what's possible, and where the leaders who move first will define the next generation of operational excellence. You bring deep expertise in standards, systems, and process design, paired with the vision to imagine what operations can become and the discipline to get there. You've built operational infrastructure before: the SOPs, controls, systems, KPI frameworks, and governance cadences that turn a high-performing team into a high-performing organization. You're a builder at heart, energized by creating structure where there isn't any, and you lead teams through ambiguity and change with conviction and clarity. You influence across the organization, earning trust, driving adoption, and making change stick even where you don't have direct authority. You're also a natural connector between Operations and the partners across Technology, Customer Success, Revenue, and Finance who are critical to making the company's transformation agenda real. Your Success Profile As the Senior Director of Cen

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu Instacart’s enterprise business is at an inflection point. Retailers and CPG brands are navigating a rapidly shifting grocery landscape—and the demand for Instacart’s ecommerce, fulfillment, in-store, retail media, AI and data solutions has never been greater. We’re hiring a Director of B2B Enterprise Product Marketing to be the strategic engine behind how we bring this platform to market. This role sits at the intersection of product, commercial, and marketing, and the person who fills it will have a direct line of sight to how Instacart powers the future of grocery. What you’ll cook up in your first year A unified go-to-market strategy for the enterprise platform that is adopted by Product, BD, and Customer Success as the definitive playbook—giving each team clear positioning, messaging, and campaign tools to win deals and grow

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Why this role is on the menu Instacart’s enterprise business is at an inflection point. Retailers and CPG brands are navigating a rapidly shifting grocery landscape—and the demand for Instacart’s ecommerce, fulfillment, in-store, retail media, AI and data solutions has never been greater. We’re hiring a Director of B2B Enterprise Product Marketing to be the strategic engine behind how we bring this platform to market. This role sits at the intersection of product, commercial, and marketing, and the person who fills it will have a direct line of sight to how Instacart powers the future of grocery. What you’ll cook up in your first year A unified go-to-market strategy for the enterprise platform that is adopted by Product, BD, and Customer Success as the definitive playbook—giving each team clear positioning, messaging, and campaign tools to win deals and grow

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. The Role The Americas Senior Director, Evergreen Subscription Sales, leads the segment strategy, vision, and execution of the Evergreen subscription portfolio for the Americas Core segment. This role translates global portfolio direction and company objectives into a multi-functional Americas Core segment strategy that increases subscription adoption, recurring revenue, pipeline progression, customer value, and commercial effectiveness. The Senior Director leads the Americas Core Evergreen Subscription Sales organization, develops Americas Core territory and market plans, establishes operating policies and mechanisms, and partners with executive leadership to deliver sustainable business results. The role has broad responsibility and significant operational latitude within the Americas Core segment. It influences strategy, policy, resource allocation, and execution across Sales, Product, Finance, Customer Success, Marketing, Services, and Operations. Account Executives and Regional Sales retain ownership of customer relationships and core account execution; the Senior Director is accountable for the Americas Core Evergreen Subscription Sales function, segment commercial outcomes, organizational capability, and cross-functional alignment. The role does not own or direct Evergreen Subscription Sales execution outside the Americas Core segment. Key Responsibilities Americas Core Segment Strategy, Vision, and Commercial Leader

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Manager, Customer First Operations, APJ will play a pivotal role in shaping and scaling our rapidly growing APJ Customer First organisation. Reporting to our APJ GTM Strategy &amp; Operations leadership team, you will be the primary business partner for the APJ VP of Customer First and other senior CX leadership. You will be responsible for establishing and implementing operations rigour and standards for the CX team, spanning Customer Success and Technical Account Management (TAM), while working closely with adjacent teams including Sales, Pre-Sales, Renewals, Support, and Professional Services.In this role, you will design, refine, and continuously optimise our Management Systems, bridging the gap between corporate strategy and regional execution to maximise Net Revenue Retention (NRR). We are looking for an experienced, highly collaborative candidate with a growth mindset, exceptional analytical skills, and an appetite for constant improvement. You will be tasked with integrating the customer journey from sales through to customer success, ensuring that global and local standards are consistently adhered to and operating in support of our aggressive growth targets. This role offers strong potential for career growth and progression towards a Director-level position. <p&

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. What’s the role? Job Title: CX Apprentice - Onboarding Reports to: Customer Success Director Apprenticeship: Business Administrator Level 3 Duration: 12-18 months, subject to learner progress + End Point Assessment Role Purpose To support the end-to-end onboarding of new clients into the Customer Experience function, coordinating project plans, channel set-up, testing and stakeholder communication so every client goes live smoothly and on time. Key Responsibilities Maintain onboarding project plans and trackers for assigned clients, minute onboarding calls, and produce regular status summaries for internal and client audiences. Support configuration of customer service channels (email, live chat, phone, social and marketplace), including auto-responses, macros, routing rules, SLAs and holiday calendars. Assist with knowledge base/FAQ setup and configure user accounts, roles and permissions. Draft and run UAT test scripts, log and track defects to resolution, and coordinate sign-off with clients. Act as a day-to-day point of contact for onboarding clients, handling first-line escalations and supporting a complete handover to BAU/account management. Coordinate across internal teams (CS Operations, Client Services, Tech, Fulfilment) to keep onboarding on track, raising and chasing internal tickets. Brief the operations team ahead of go-live on volumes, staffing and edge cases, and flag resourcing or capacity risks early. What We Need From You A friendly, organis

The APJ Sales Enablement Team empowers our Sales and Customer Success teams with the right information, skills, and tools throughout their tenure at Datadog in order to maximise their ability to land, expand, and drive Datadog’s next phase of growth across the region. We act as strategic partners to the APJ Leadership Team, ensuring they have the support they need to achieve their goals. We need a player-coach to deliver key Sales Enablement programs and lead our team of regional Sales Field Enablement Managers. This role reports to the Director of GTM Enablement & Business Value, APJ. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do Build, lead, and empower a high-performing team of Sales Field Enablement Managers as they deliver world-class enablement programs to the field Regularly shadow, provide feedback to, and coach your team to ensure training effectiveness Hold frequent career and development conversations with your direct reports to help them reach their potential Deliver live and virtual sales onboarding and ongoing training programs that equip sellers and sales leaders with the essential knowledge and skills required to be successful in their role Partner with the global Sales Field Enablement team to evolve our field listening methodology—contributing an APJ lens to how it's designed, documented, and connected to data—and coach the APJ team to apply it consistently and well, ensuring regional insights flow back into global strategic initiatives Partner with Strategic Operations to synthesise field listening and performance data into a consolidated view of what is driving or inhibiting Sales performance across APJ in order to shape regional and global enablement strategy Provide on-the-spot training and coaching, and curate workshops for se

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Developer Community Manager Location: Bengaluru, India About the Role Smartsheet is looking for a Developer Community Manager to build, grow, and lead our developer community from the ground up. In this role, you will establish the foundation, help define the culture, and create the programs that turn individual developers into an engaged community. You will earn trust one conversation at a time, and scale engagement through content, consistency, and authentic connection. You will report directly to the Director of Community and partner closely with Product, Engineering, Marketing, and Customer Success to ensure the developer voice informs everything we build. Our Community is central to how customers succeed — and our developer ecosystem is a critical part of that mission. This is a rare opportunity to build something from the ground up and leave a lasting mark on how the next generation of Smartsheet builders connect, learn, and grow. You Will: Act as the community's primary voice: respond to questions and threads across platforms. Moderate channels to ensure a safe, inclusive environment; enforce guidelines and manage escalations professionally. Drive engagement by sparking conversations, surfacing resources, and keeping threads active. Host recurring office hours and AMAs with internal guests to build relationships and identify developer needs. Nurture emerging contributors and connect them to broader advocacy programs. Manage the content calendar; plan, create, and schedule engaging content with