Director Of Customer Success Jobs

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity We're looking for a Senior Director/Director, GTM Tools & Technology to own the systems and tooling that power Postman's entire go-to-market organization. This is a strategic leadership role sitting at the intersection of business operations, systems architecture, and AI innovation. You'll be the internal product owner for our GTM tech stack — from Salesforce at its core, to every platform that plugs into it, across both pre-sale and post-sale. You'll define the vision and drive the roadmap for how we use technology and AI to make our GTM teams faster, smarter, and more effective. This role demands both strategic range and operational depth: you'll partner directly with GTM executives across Sales, Marketing, Customer Success, Professional Services, Revenue Operations, and Finance, while leading a team to deliver on a high bar. The standard we're hiring to is high. We want someone who can architect for where Postman is going, not just maintain what exists — and who will lead meaningfully on AI adoption as a first-class mandate. What You’ll Do GTM Systems Strategy & Roadmap Define and execute the roadmap for

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is seeking an experienced sales leader to lead a team of Enterprise Account Executives as a Regional Director, Enterprise GEO. The ideal candidate will have a history of leading a team to over performance in quota attainment and developing customer accounts in the Enterprise space. This role is part of the Sales organization and is based in Bellevue, Washington and Reports to RVP, Enterprise Sales. You Will: Lead a team of Account Executives to exceed quarterly and annual sales quotas Serve as player/coach in the execution of a complex, solution­-based sales process encompassing multiple groups within Enterprise accounts Play leadership role in developing and growing existing business opportunities by coaching account executives to build and execute account strategies Drive Smartsheet senior executive engagement in target accounts Successfully execute across all disciplines of sales management, including Account/Opportunity/Relationship planning and sales methodology execution Partner with Sales Engineering, Consulting, Customer Success and Marketing management to identify and close software and professional services solutions in accounts Proactively i

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is seeking an experienced sales leader to lead a team of Enterprise Account Executives as a Regional Director, Enterprise GEO. The ideal candidate will have a history of leading a team to over performance in quota attainment and developing customer accounts in the Enterprise space. This role is part of the Sales organization and is based in Bellevue, Washington and Reports to RVP, Enterprise Sales. You Will: Lead a team of Account Executives to exceed quarterly and annual sales quotas Serve as player/coach in the execution of a complex, solution­-based sales process encompassing multiple groups within Enterprise accounts Play leadership role in developing and growing existing business opportunities by coaching account executives to build and execute account strategies Drive Smartsheet senior executive engagement in target accounts Successfully execute across all disciplines of sales management, including Account/Opportunity/Relationship planning and sales methodology execution Partner with Sales Engineering, Consulting, Customer Success and Marketing management to identify and close software and professional services solutions in accounts Proactively i

The Asana Marketing team is responsible for fueling business growth and building a brand customers love. We create campaigns and content to attract new accounts and inspire current ones to grow with us. We continue to grow, with a global team focused on revenue and field marketing, product marketing, brand and content creation, advertising, and lifecycle marketing. We’re looking for a strategic Principal Product Marketing Manager to own the GTM strategy for our new AI-powered service management solution, Asana Service Management, and scale it from 1 to 100. Operating at the intersection of product strategy and commercial execution, you will partner closely with Product and Sales to launch new features and generate significant market momentum. This role is based in our San Francisco, New York or Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Define and own the end-to-end go-to-market strategy , partnering closely with Integrated Campaigns to drive measurable business results. Develop and maintain messaging that articulates how our application serves complex enterprise needs and creates value for CIOs. Drive high-impact product launches that generate market momentum, ranging from flagship releases to incremental feature updates. Equip our Sales teams to win by developing strategic enablement materials, including battlecards, pitch decks, and customer success stories. Act as the connective tissue between Product, Partnerships, and Sales to ensure continuous product-market fit. Leverage performance data and customer feedback to refine our positioning and identify new growth opportunities within the ITSM/ESM spac

The Asana Marketing team is responsible for fueling business growth and building a brand customers love. We create campaigns and content to attract new accounts and inspire current ones to grow with us. We continue to grow, with a global team focused on revenue and field marketing, product marketing, brand and content creation, advertising, and lifecycle marketing. We’re looking for a strategic Product Marketing Director to own the GTM strategy for our new AI-powered service management solution, Asana Service Management, and scale it from 1 to 100. Operating at the intersection of product strategy and commercial execution, you will partner closely with Product and Sales to launch new features and generate significant market momentum. This role is based in our San Francisco, New York or Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Define and own the end-to-end go-to-market strategy , partnering closely with Integrated Campaigns to drive measurable business results. Develop and maintain messaging that articulates how our application serves complex enterprise needs and creates value for CIOs. Drive high-impact product launches that generate market momentum, ranging from flagship releases to incremental feature updates. Equip our Sales teams to win by developing strategic enablement materials, including battlecards, pitch decks, and customer success stories. Act as the connective tissue between Product, Partnerships, and Sales to ensure continuous product-market fit. Leverage performance data and customer feedback to refine our positioning and identify new growth opportunities within the ITSM/ESM space. About

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler. Role We are looking for an Account Executive to join our team. This is a Hybrid role, reporting to the Regional Director in the Sales and Go-to-Market department. The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world. What you’ll do (Role Expectations) Manage an assigned territory focused on net new logo and upsell opportunities across the UK market within mixed verticals Drive revenue growth by selling into major level accounts (40,000 users + ) Pa

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We’re hiring a Pre-Sales Senior Engagement Manager to shape how we bring Fin to life for customers—before a contract is even signed. You’ll work directly with customers and our Sales team to define the right deployment approach so they can launch fast, see value quickly, and avoid painful rework later. You’ll play a critical role in helping customers confidently invest in AI transformation—designing deployment approaches that balance speed, adoption, and long-term value. This isn’t a “follow the playbook” role. You’ll be helping us build the playbook . What will I be doing? Turn ambiguity into clarity Lead services scoping with customers (Director to C-level) to understand their support operations, goals, and constraints—and turn that into a clear deployment path forward Own the story in pre-sales Partner closely with Sales to position services, shape deals, and give customers confidence in how they’ll get value from day one Scope what success looks like Tran

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. Event Marketing Manager Role Overview : PagerDuty is seeking an Event Marketing Manager to join our diverse, customer-focused team! This role will report directly to the Director of Event Marketing for North America within the Revenue Marketing & Operations department. As the Event Marketing Manager, you will be a strategic thinker with excellent project management skills, leading the planning and execution of both PagerDuty hosted and 3rd party sponsored events. You will be responsible for developing our event and trade show strategy to ensure alignment with PagerDuty’s OKRs, and have a proven track record of successfully partnering with GTM teams to achieve revenue-based goals through integrated event programs. The ideal candidate will have a strong background in planning and executing both small and large-scale events that contribute to pipeline creation, expand customer acquisition, and grow the PagerDuty brand. KEY RESPONSIBILITIES : Develop and implement comprehensive event and trade show strategies aligned with the company's marketing and business objectives. Overs

Real people. Real service. At SupplyHouse.com , we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are opening a new fulfillment center in Atlanta, GA and are looking for a General Manager to join our growing Fulfillment Center network. This individual will report to our Senior Director of Fulfillment and will be responsible for leading the establishment and day-to-day operations of our new high-volume facility. This individual will oversee all aspects of site performance, ensuring customer orders are processed accurately, efficiently, and on time, with a strong focus on safety, quality, productivity, cost control, and employee engagement. As the leader of our brand-new fulfillment center, this individual will play a critical role in building the leadership team, implementing processes, preparing the site for launch, and creating a strong foundation for long-term success. We’re looking for someone who is passionate about leading people, energized by the opportunity to build something from the ground up, and committed to operational excellence. Job Type: Full-Time, Exempt Location: McDonough/Locust Grove area of Atlanta, GA Schedule: This role oversees our new Atlanta, GA fulfillment center. While this position generally follows a schedule, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their tea

At Scale, we are driving the future of AI and Machine Learning across a variety of industries. As the Program Manager for Compliance, you will play a pivotal role in the continued success of Scale. Your role will be instrumental in ensuring the effective operation of our Compliance department and our GRC function, allowing us to maintain the highest standards in our industry. Reporting to the Director & Associate General Counsel, Compliance, you will be a dedicated program manager for Scale's enterprise compliance program and the person who turns policy into practice across anti-bribery and anti-corruption, gifts and entertainment, conflicts of interest, third-party risk and sanctions, policy lifecycle, and company-wide training. This is a hands-on builder, not a maintenance role. You will support Commercial, Public Sector, and international business lines, working closely with Legal, Procurement, Finance, Security, and go-to-market teams. You will: Help build, design, improve, and streamline Scale's core compliance programs, including anti-bribery and anti-corruption (ABAC), gifts and entertainment, conflicts of interest, and third-party risk and sanctions screening. Collaborate with stakeholders across the company to improve compliance policies, processes, and procedures. Monitor regulatory developments relevant to Scale's business, translate them into concrete policy and process changes, and track compliance obligations flowing out of customer contracts. Partner with leadership to build, mature, and operationalize the company's enterprise risk management (ERM) framework, identifying and assessing key business risks. Build the reporting layer: metrics and periodic reporting that give Legal & GRC leadership a defensible picture of program health. Flex into audit and assurance work during peak certification periods, and own inbound customer and investor compliance diligence questionnaires. Ideally you'd have: 5+ years building or operating ethics and c

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As the Manager, GTM Engineering (AI and Automation), you will be key to constructing and maintaining our "Revenue Velocity" engine with a specialized team of architects. In this high impact role, you will report to the Director of Enterprise Systems & Solutions. You will be responsible for the successful technical integration of advanced AI and automation tools throughout our Go-To-Market (GTM) technology stack. This role requires a proactive player-coach who balances thinking strategically about our revenue systems while remaining deeply involved in the creation of durable, data-driven automation frameworks. What you'll do GTM Tech Stack Management: Integrate with and optimize the core Sales and Marketing technology stack (Salesforce, Clay, Rox, Boomi, Salesloft) in alignment with customer-centric initiatives. Workflow & AI Automation: Execute end-to-end automated workflows (lead scoring, routing, alerts) and deploy AI/ML solutions to scale business outreach efficiency. Data Integrity & Analytics: Manage data pipelines and routine hygiene (deduplication, enrichment) across systems; maintain dashboards to track key GTM metrics and deliver forecasting to leadership. Process Execution & Enablement: Work with Program teams to map GTM workflows and drive technical projects from requirements gathering through implementation and user adoption. This role requires 2+ years of people management or relevant leadership experience, such as lead

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Ensure the successful onboarding, training, enablement, and certification of partner technical resources; Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams; Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices; Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution; Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities; Collaborate with Datadog’s product management, engineering and technical services

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Ensure the successful onboarding, training, enablement, and certification of partner technical resources; Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams; Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices; Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution; Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities; Collaborate with Datadog’s product management, engineering and technical services

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director of Partner Solutions Architects, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Ensure the successful onboarding, training, enablement, and certification of partner technical resources; Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams; Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices; Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution; Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities; Collaborate with Datadog’s product management, engineering and technical services

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity We are looking for an experienced Support Manager to lead a connected and deeply technical team dedicated to delivering an easy-going, memorable customer experience. Working under the APJ Director of Global Support Engineering, this person will have full accountability for the results of their Support Engineering team, with high-level coordination and recommendations to other customer experience partners including the overall Global Technical Services team, Engineering, Product and Go To Market (GTM). The team's main purpose is to ensure our customers love New Relic software. The Manager of Global Support Engineering needs a track record of successful support operations management in a fast-growth environment. What you'll do Manage day-to-day operations of a highly skilled and connected team of support engineers, ensuring the structure and operations of Support Engineering teams meet current and future business needs Coach and mentor your team, facilitating the pursuit and expansion of individual and team potential. Provide deliberate development, ensuring everyone has the opportunity to do their best work Support change and drive outcomes aligned with global business objectives. Provide support and direction vital for business success, employee satisfaction, and premier customer experience Lead projects, programs, and/or initiatives, innovating and iterating to successful outcomes that propel the company forward Work collaboratively with Support Managers, col