Endpoint Support Engineer Jobs

For more than 30 years, SonicWall has delivered a partner-first unified cybersecurity portfolio that helps SMBs, MSPs, and IT teams consolidate network security, endpoint security, security service edge (SSE), and threat response across hybrid environments. By bringing connected technology, real-time threat intelligence, automation, and expert services together, SonicWall helps organizations simplify security operations, achieve better security outcomes, and lower total cost of ownership. Backed by a global ecosystem of more than 17,000 partners, SonicWall delivers enterprise-grade protection built for SMB and mid-market realities. For more information, visit www.sonicwall.com or follow us on X, LinkedIn , Facebook , and Instagram . We are seeking an experienced Principal Software Engineer to lead the architecture, development, and evolution of a large-scale malware analysis and cybersecurity platform. This role will own the end-to-end technical architecture across Python-based analysis pipelines, message-driven job orchestration systems, Windows VM sandbox environments, and web-based interfaces. The ideal candidate brings deep expertise in software engineering, malware analysis, and distributed systems, with a proven ability to take ownership of complex legacy platforms and drive modernization initiatives. You will lead the design and implementation of advanced detection capabilities, including behavioral analysis, malware sandboxing, machine learning-based classification, and support for new file types, while ensuring platform scalability, reliability, and performance. This position requires strong hands-on development skills in Python with Linux-based production environments, messaging architectures such as RabbitMQ, virtualization technologies, and cloud-native deployment practices. As the technical leader for the platform, you will establish engineering standards, guide architectural decisions, reduce technical debt, mentor senior engi

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About the Role We are looking for an experienced IT Support Lead to deliver exceptional technical support while helping scale and improve our IT operations. This is a hands-on role for someone who enjoys solving complex technical problems, improving processes, and creating a great employee experience. As the IT Support Lead, you will be the primary owner of day-to-day IT support operations, endpoint lifecycle management, onboarding and offboarding, inventory management, and knowledge management. You will serve as a senior technical resource for employees and help establish operational standards across the IT organization at HP IQ.. What you might do Provide hands-on technical support for employees across macOS, Windows, mobile devices, office technology, and SaaS applications. Act as the senior escalation point for complex support issues, driving problems through resolution while maintaining a high-quality employee experience. Identify recurring support trends and help improve processes, tooling, and self-service resources. Own and execute IT onboarding and offboarding workflows, including device se

The Role: Scale AI is hiring a highly skilled foundational IT Systems Engineer for our Public Sector IT team to design, build, and operate secure, scalable infrastructure that empowers employees to do their best work. You’ll join a creative, fast-moving, solutions-oriented group that architects and implements automation across identity and access management, endpoint management, and our broader SaaS stack. Leveraging Okta Workflows, GCC High/Azure Gov, and your familiarity with federal frameworks (FedRAMP High, IL6, CMMC), you’ll deliver robust, audit-ready systems that meet stringent compliance requirements. The ideal candidate pairs deep IAM best practices and hands-on SaaS administration with a zero-trust mindset, clear documentation, and a genuine drive to make people happy—while protecting system integrity in a fast-paced, high-security environment. You will: Assist with the administration of our tech stack with platforms such as Okta, GCC High, Opal, Slack, Jamf, Jira, and many more Provide escalated assistance to the IT Services and Support team Partner with Security/Compliance on audit artifacts (SSP updates, POA&Ms, control mappings to NIST 800-53/171, CMMC 2.0). Create and update technology documentation for internal IT teams and Scale employees Design and maintain Zero-Trust controls (device posture, network segmentation, Conditional Access) across GCC High/Azure Gov and Okta. Build Okta Workflows and lightweight services (webhooks/queues) to automate joiner–mover–leaver events, access reviews, and deprovisioning. Own change management for IT systems in regulated environments (CAB records, rollback plans, validation evidence). Ideally you'd have: 5+ years of IT systems, infrastructure, and/or engineering experience Experience with integrating with SaaS APIs and SDKs Experience with leveraging Okta or similar identity management systems for authentication and provisioning methods such as SAML, OIDC, and SCIM Scripting experience with Python, Powe

A Career with Point72’s Technology Team As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. As a Global Technology Service Engineer, you will serve as a primary point of contact for global technology support requests. You will diagnose and resolve technical issues across end-user computing platforms, enterprise applications, and collaboration tools while delivering professional, high-quality support experience. Engineers in this role are expected to operate with strong technical judgment, resolve issues beyond basic troubleshooting, and contribute to the continuous improvement of our support operations. What you’ll do Provide high‑quality technical support via phone, chat, email, and self‑service channels while delivering white‑glove service to global employees. Diagnose and resolve incidents across end‑user technologies (Windows/Mac), Microsoft 365, collaboration tools, financial/trading apps, mobile devices, and enterprise applications. Troubleshoot identity, networking, and endpoint issues including Active Directory, VPN, device configuration, endpoint management, and mobile device management. Deliver first‑contact resolution whenever possible while logging, categorizing, prioritizing, and managing tickets in the ITSM platform according to SLAs. Escalate complex issues with clear technical documentation, diagnostic details, and handoff notes to downstream support teams. Create, improve, and maintain knowledge base content, capturing troubleshooting steps, solutions, and best practices. Participate in structured shift handovers and

Scale AI is hiring a highly skilled Senior Software Engineer to help design, build, and operate secure, scalable infrastructure that empowers our employees to do their best work. You’ll join a creative, fast-moving, solutions-oriented group that architects and implements automation across identity and access management, endpoint management, and our broader SaaS stack. The ideal candidate will leverage various in-house and external models/platforms to build applications, slackbots, and dashboards for internal users, and streamline complex workflows through automation. This role will play a major role in elevating the overall velocity of all G&A teams at the organization. The Impact You Will Have As a full stack engineer (60% BE / 40% FE), you will work with your team to build amazing tools/applications for internal company use as well as external customers/partners You will design, develop, test, and support full-stack applications on cloud-native distributed systems You will build real-time integrations with SaaS platforms across the organization You will build a quality framework/unit tests that ensure product quality, performance, and load and are able to debug/identify system issues You will collaborate with the broader teams, engage in engineering council, conduct code reviews, and improve our delivery process Collaborate with the IAM team to manage cloud-based identity (Okta) and access controls, ensuring compliance with security policies and standards for internal applications. Work heavily cross-functionally to identify areas for corporate technology service improvement and implement self-service solutions. What We Look For 5+ years of related experience with a Bachelor’s degree; or equivalent work experience. Proficiency with UI frameworks such as React or Angular and HTML, CSS, Typescript, etc Proficiency with backend technologies, including API development, databases, and privacy permissions. Ex. Go, Python, PostgreSQL and GraphQL Experience with

About the Role As a Hardware Security Engineer, you’ll contribute to building open, transparent, and secure AI systems. You’ll have the opportunity to work on projects that safeguard corporate assets by implementing and operating preventative and reactive security controls while collaborating with teams and stakeholders across the company. We’re looking for an intern that is interested in building AI-assisted security apps. Responsibilities Design, prototype, and implement security solutions for AI infrastructure across hardware, firmware, operating systems, and cloud services, including BMCs, TPMs, secure boot chains, networking interfaces, and workload identity systems. Assess and improve the security posture of server and accelerator platforms, including firmware update processes, device identity, trusted execution, and hardware-backed cryptography. Support the secure platform lifecycle, from device onboarding, provisioning, and inventory through configuration validation and decommissioning. Build automation and internal tools in Python, Bash, or similar languages to collect platform telemetry, detect configuration drift, and support incident investigation. Build AI-assisted security applications for asset classification, anomaly detection, and detection-and-response workflows. Partner with IT and infrastructure teams to implement and enforce identity, access-control, endpoint, and privileged-access security practices. Research and evaluate emerging technologies such as confidential computing, remote attestation, hardware roots of trust, and secure device management. Write clean, well-documented code, technical designs, test plans, and security findings. Requirements Actively pursuing a degree in Electrical Engineering, Computer Science, Software Engineering, or a related field expected by Summer 2027 Foundational understanding of computer architecture, operating systems, networking, embedded systems, digital logic, or electronics Strong programming skills

About the Team OpenAI’s Client Platform Engineering team builds and operates the platforms that make employee devices secure, reliable, and easy to use. Our work spans device posture and trust, onboarding, application delivery, operating-system updates, fleet telemetry, and employee-facing remediation. We partner with Security, IT, Research, Applied, and specialized engineering teams to reduce friction while protecting OpenAI’s systems and data. About the Role As a Client Platform Engineer , You will build and own agentic solutions that automate OAI fleet operations and reduce employee friction, with measurable outcomes and reliability. You will develop first-party software, integrate commercial and open-source tools, and own changes from design and testing through deployment and production operations. Your work will improve security, reliability, and the employee experience. We’re looking for people who are passionate about automation, endpoint security, and building scalable solutions that improve employee experience. You should have deep experience securing and managing Linux fleets at scale, with strong software engineering skills to automate security controls and fleet operations across environments with different compliance requirements. Your problem-solving mindset and attention to detail will be key to success in this role. In this role, you will: Build the platforms that help employees do their best work on devices they can trust. Own the design, development, deployment, and operation of secure Linux endpoint management systems across environments with different compliance requirements. Create magical employee experiences by building agentic workflows with OpenAI products and models that use fleet telemetry to anticipate issues, guide remediation, and design friction out of everyday work. Make new hires productive from day one, using OpenAI products to simplify device setup, software delivery, and onboarding support. Build secure, reliable workflows with sc

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Department overview: The Senior Solutions Engineer leads the design and delivery of complex employee technology automations and integrations. The role converts agreed architecture and service needs into reliable production solutions that help teams detect issues earlier, resolve appropriate cases safely, and spend more time on high value employee enablement. This individual owns substantial engineering work from technical design through testing, deployment, monitoring, and operational handover. What you’ll be doing: Solution delivery Lead technical design and implementation for defined complex automation or integration initiatives within agreed architecture and security standards. Build and integrate APIs, workflows, scripts, and platform capabilities across employee technology and support systems. Use endpoint and service signals to support detection, validation, approved remediation, exception handling, and outcome recording. Plan and execute testing, deployment, monitoring, rollback, documentation, and operational handover. Platform engineering and integration Design and implement robust integrations across relevant services such as ServiceNow, Moveworks, Jira, Slack, Nexthink, Jamf , Microsoft Intune, Microsoft

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam. Team Overview Plaid's TechOps team is the technical foundation that is a major stakeholder in keeping the company running. We own the systems, tools, and infrastructure that every Plaid employee depends on from identity and endpoint management to help desk support, office infrastructure, and the internal tooling that powers day-to-day productivity. What sets us apart from a traditional IT team is how we approach the higher level goals we have to improve our systems and tooling over time. We treat corporate infrastructure like an engineering problem: configuration lives in code when possible, endpoint provisioning is automated, access assignment is self-service, and we're always looking for ways to make our systems more reliable and our support burden smaller. We've built real momentum in that direction, and we're investing in the people and tools to take it further. We're a small team with broad ownership and high standards. We work closely with Security, Engineering, and People teams to make sure Plaid's internal environment is secure, scalable, and ready for where the company is going whether that's a new office, a new compliance requirement, or a new way of working enabled by A

About Us: YipitData is the leading market research and analytics firm for the disruptive economy and recently raised up to $475M from The Carlyle Group at a valuation over $1B. We analyze billions of alternative data points every day to provide accurate, detailed insights on ridesharing, e-commerce marketplaces, payments and more. Our on-demand insights team uses proprietary technology to identify, license, clean and analyze the data many of the world’s largest investment funds and corporations depend on. For three years and counting, we have been recognized as one of Inc’s Best Workplaces . We are a fast-growing technology company backed by The Carlyle Group and Norwest Venture Partners. Our offices are located in NYC, Austin, Miami, Denver, Mountain View, Seattle , Hong Kong, Shanghai, Beijing, Guangzhou, and Singapore. We cultivate a people-centric culture focused on mastery, ownership, and transparency. About the Role: This is a fully on-site role based at our New York City headquarters. Employees are expected to work from the NYC office five days per week. We expect East Coast working hours. As Our IT Delivery Engineer, You Will: Design, implement, and maintain the systems and platforms that support the company’s internal IT environment Administer and troubleshoot SaaS platforms and endpoint management systems including Kandji, Google Workspace, Okta, Slack, Zoom, and other core business tools Manage and improve device management and endpoint configuration across the global fleet using MDM platforms Partner with Security and Infrastructure teams to ensure systems meet company security and compliance standards Lead and contribute to IT infrastructure and service delivery improvement projects that increase system reliability and operational efficiency Evaluate and implement new technologies that enhance IT service delivery, system management, and automation Develop automation and tooling to streamline provisioning, configuration management, and operational workfl

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role The IT Operations team keeps Anthropic running. We make sure every employee can do their best work without friction. We're hiring an IT Operations Engineer to develop our global asset management and hardware lifecycle program across our offices in San Francisco, New York, Seattle, London, Dublin and Sydney. You will bring program expertise to how we track hardware as inventory through its whole life: procurement and receiving, the inventory of record, assignment, refresh, collection and recovery, e-waste and secure disposal, and reseller relationships, iterating and scaling practices as we mature. The same person runs day-to-day operations for our corporate mobile program in addition to expertise in management of laptop and workstation lifecycle operations. You'll partner with several teams within the IT, Security and business operations organizations: IT Hardware Ops runs procurement, fleet logistics, onboarding and offboarding, the storage room, and physical intake. The Endpoint pod owns MDM, device policy and enrollment. Finance owns the budget and vendor contracts. Hardware requests that come through the IT Support queue land with the IT Support team, and you'll help define how they are handled. Responsibilities Strategy and Tooling Develop the global asset management strategy: the lifecycle model, the data we keep on every device, and how each office executes against it Select, implement and administer the asset management tool, define its data model and integrations, and partner with IT Engineering where the work needs platform-level access Contribute to and develop the processes on-site engineers in each office e

Role Description: We are seeking a Senior Technical Implementation Engineer to join Commercial Cyber Operations. This person will lead hands-on technical work across varied customer environments. Compliance Leads will own NIST SP 800-171 interpretation and assessment readiness; this engineer will design, implement, and validate the systems that support those requirements. Responsibilities: The listed responsibilities are not exhaustive and additional responsibilities may be assigned based on the evolving needs of the organization. We are seeking a dynamic individual who is able to adapt and take on new responsibilities as they arise. Assess unfamiliar customer environments and lead technical implementation plans with the Compliance Lead. Configure and secure Microsoft 365, GCC High, Azure, Entra ID, Active Directory, Google Workspace, Google Cloud Identity, and hybrid environments. Design, migrate, and operate endpoint-management programs across multiple mobile device management and unified endpoint management platforms, including Jamf and Microsoft Intune. Implement identity, multifactor authentication, least privilege, endpoint security, logging, vulnerability management, patching, backup, and recovery controls. Configure and troubleshoot Windows, macOS, iOS, Android, networks, firewalls, VPNs, segmentation, DNS, and secure remote access. Work directly with customer IT teams, service providers, and vendors to resolve complex technical issues. Validate completed work and produce clear configuration records, diagrams, evidence, and runbooks. Guide other implementation engineers and turn repeatable work into standards, scripts, and automation. Minimum Experience and Qualifications: Senior-level experience designing, administering, securing, and troubleshooting varied business IT environments. Strong hands-on experience with both Microsoft and Google environments, including Microsoft 365, Entra ID, Active Directory, and Google Workspace. Broad mobile device management

About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the role: We are looking for an IT Operations Engineer to build and run IT for our New York City office, giving employees fast, clear help with technical issues and automating the fixes for the ones that repeat. You will help us expand from a co-working space into a new New York City office, and you will get hands-on access to the AI tooling used across the company that most IT roles never see, with encouragement to build automations with it. This is an onsite role based in New York City, five days a week in the office. What you’ll do: Build scripts and automations, with AI coding tools, for account setup, device enrollment, and other repeated IT tasks Help employees in the office and remote troubleshoot technical issues, including hardware, software, and network problems, and prioritize requests in the IT ticketing system, keeping employees updated until each one is resolved Set up the network, devices, and audio-visual (AV) and conference room technology for our new New York City office Spot repeated technical issues and automate the fix, manage endpoint devices, user accounts, and access controls, and contribute to technology rollouts and process improvements Set up equipment and accounts for new hires with the Onboarding team, support AV for all-hands meetings and team events, and own IT documentation What you need: 5+ years in IT support or a related field, troubleshooting hardware, software, AV, and network issues Hands-on experience supporting macOS environments, including networking and security Use AI tools daily to write scripts, d

About the Role As a Security Engineer at K Health, you will serve as a foundational force in securing our healthcare technology ecosystem. Reporting directly to the Director of Security, this is a deeply hands-on individual contributor role focused primarily on Security Operations (SecOps) and IT Security projects. You will be responsible for building, automating, and maintaining our security controls while acting as a key responder to security incidents. If you thrive in a fast-paced environment where you are empowered to own your domain, automate repetitive tasks, and directly safeguard patient and organizational data, this role is for you. What You Will Do Design, implement, and maintain hands-on SecOps workflows, threat detection, and incident response procedures across our corporate and cloud infrastructure. Build low-code and custom automations (using tools like Torq) to streamline security alerts, routine IT security tasks, and incident triage. Administer, optimize, and manage key security and endpoint management tools, including Sumo Logic, Jamf, Intune, Slack Enterprise, CrowdStrike, and related platforms. Maintain and support continuous compliance with SOC2 and HIPAA security controls, actively participating in audit preparation, evidence gathering, and control enforcement. Partner with cross-functional IT and engineering teams to harden systems, enforce zero-trust endpoint policies, and secure employee workflows. Conduct root-cause analysis on security incidents and proactively implement preventative security measures to eliminate recurring risks. What We Are Looking For Experience: 3–5 years of dedicated hands-on experience in Security Operations, IT Security, or System Administration with a strong security focus. Incident Response: Proven background in actively detecting, investigating, and remediating security incidents in a modern cloud/hybrid environment. Technical Depth: Deep foundational IT background spanning endpoint administration (macOS/Windows

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. All security disciplines work under the umbrella of the combined PSI (Platform, Security & Infrastructure) team: we build the paved path and tooling that hundreds of engineers around the world rely on every day to ship. Corporate Security owns the estate everyone at Flexport actually touches — the laptops, the identity provider, the SaaS sprawl, the browser. Get it right and nobody notices. Get it wrong and it's the fastest way into everything else we're trying to protect. This is a security engineering role, not an IT support role. You'll spend your time writing code and shipping automation, not administering a helpdesk queue or babysitting a ticket tray. What you'll do Identity & access Advance our identity posture: SSO coverage, phishing-resistant MFA rollout, SCIM lifecycle automation, and least-privilege access across the SaaS and cloud estate. Build the detections and guardrails that catch account takeover, MFA fatigue attacks, and session token theft before they turn into incidents. Endpoint & device lifecycle Write and ship device policy as code — configuration profiles, remediation scripts, and enforcement rules across macOS and Windows — with