Enterprise Ai Transformation Lead Jobs

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe Infrastructure is responsible for the reliability, scale, performance, and cost of Stripe's systems and the productivity and sentiment of Stripe's people. You may work on a wide variety of critical business areas within Core Infrastructure. We're the home for Stripe's critical tier-0 infrastructure systems (Compute, Networking, DocumentDB, Distributed Caching, and High Assurance Engineering). We build the foundational platform for Stripe products and services to allow them to operate at scale. We drive reliability, availability, efficiency, and scalability of these systems. What you'll do As an Engineering Manager for the Core Performance team at Stripe, you'll lead a team responsible for driving improvements in efficiency and latency across Stripe. Responsibilities • Lead and grow an engineering team in Sydney—hire, coach, mentor, and develop engineers at all levels • Partner with engineering teams across Stripe to identify and implement infrastructure solutions that enhance scalability, reliability, and efficiency • Create team vision, define goals, prioritize work, and deliver high-quality outcomes • Cultivate a culture of engineering excellence, innovation, and continuous improvement • Collaborate with staff engineers and technical leadership on architecture and strategic technical decisions, translating technical strategy into team-level plans • Work effectively with geographically distributed colleagues and remote workers to ens

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Our Data Science team partners deeply with teams across Stripe to ensure that our users, our products, and our business have the models, data products, and insights needed to make decisions and grow responsibly. We're looking for data scientists with a passion for analyzing data, building machine learning and statistical models, and running experiments to drive impact. Our work is broad and varied, influencing how our products work (e.g., understanding user needs, preventing fraud, or optimizing charge flows), how our business works (forecasting key outcomes, managing liquidity, and quantifying risk exposure), how our go-to-market motions operate (designing growth experiments, optimizing marketing investments, refining sales processes, and estimating causal effects), and everything in between. We have a variety of Data Science roles and teams across Stripe and will seek to align you to the most relevant team based on your background. What you’ll do We’re looking for a Data Scientist to partner with our Global Growth teams. You’ll play a key role in designing and shipping experiments, as well as identifying improvement opportunities across stripe.com and the dashboard to help businesses worldwide get started on Stripe. You’ll help us understand, grow, and optimize the self-serve user funnel to ensure a consistently high-quality onboarding experience for users globally. As Data Scientists at Stripe, our mission is to ensure that company strate

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Data Science at Stripe is a vibrant community where data analysts and data scientists learn and grow together. You'll work with some of the most fundamental data at Stripe, and use that data to help drive company-wide initiatives. We have a variety of Data Analytics roles and teams across Stripe and Data Analysts are hired in line with the business needs and domain of the organization they will support. What you’ll do In this role, you'll partner deeply with teams across Stripe to ensure that our users, our products, and our business have the models, data products, and insights needed to make decisions and grow responsibly. You'll design, build, and own the scalable data infrastructure that powers analytics and reporting across the company. Day to day, you'll translate complex business requirements into reliable data models, own end-to-end pipeline development from raw data ingestion to clean, consumption-ready datasets, and work with leaders to prioritize the highest-impact data investments. You'll go beyond building dashboards—you'll architect the data layer that makes self-service analytics possible and deliver actionable business recommendations through rigorous analysis and data storytelling. Responsibilities Design, build, and maintain scalable data pipelines and ETL/ELT workflows that power production-grade financial reporting, risk measurement, and operational decisioning for Treasury Finance Leverage AI tools (code assistants, L

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe powers businesses all over the world. We process payments, run marketplaces, detect fraud, help entrepreneurs start a business from anywhere in the world, build world-class developer-friendly APIs, and more. Nearly every system we operate interacts with sensitive financial or personal data—making security a top priority for Stripe. Stripe will succeed at our mission of increasing the GDP of the internet only if we prove ourselves worthy of our users' trust. As an engineer on the Security team, you'll design and develop frameworks, systems, and solutions to ensure the security of Stripe's engineering infrastructure and, most importantly, privacy of our users' data. The Cloud Security team accelerates Stripe's business priorities by building core security controls and services that empower teams to build quickly and securely on top of a well-governed cloud platform and partnering with infrastructure teams to advance select critical business priorities using novel infrastructure or integrations as that platform expands. What you'll do Responsibilities Design, build, and operate the core security infrastructure used by all of Stripe's engineering teams in close collaboration with other stakeholders and our users Uphold our high engineering standards and bring consistency to the many codebases and processes you'll encounter Contribute to team learning by improving engineering standards, tooling, and processes Design and build durable solut

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our Data Science team partners deeply with teams across Stripe to ensure that our users, our products, and our business have the models, data products, and insights needed to make decisions and grow responsibly. We're looking for data scientists with a passion for analyzing data, building machine learning and statistical models, and running experiments to drive impact. Our work is broad and varied, influencing how our products work (e.g., understanding user needs, preventing fraud, or optimizing charge flows), how our business works (forecasting key outcomes, managing liquidity, and quantifying risk exposure), how our go-to-market motions operate (designing growth experiments, optimizing marketing investments, refining sales processes, and estimating causal effects), and everything in between. The Link Data Science team at Stripe is the dedicated data science and analytics partner for Link - currently with a strong product market fit in offering one-click checkout to shoppers who shop across Stripe’s merchant network, trusted by more than 300M users. The Link team has an exciting roadmap to launch consumer-friendly features to make Link the best way to spend, while continuously generating conversion uplift to our merchants. We are hiring for two data scientists dedicated to: Local Payment Methods - We want to enable consumers across the globe to be able to pay using their preferred local payment method like UPI, PIX etc. This allows me

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world's largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe's Infrastructure organization builds and operates the shared platforms that make it possible for engineering teams to build, deploy, run, and scale reliable products. The organization owns foundational capabilities across service networking and discovery, safe feature and configuration changes, data storage and orchestration, and batch computing. Our platforms support a global engineering audience and power systems at significant scale. This includes the control plane for secure service-to-service communication across tens of thousands of microservices, service and feature deployment infrastructure that helps teams introduce and recover from changes safely, infrastructure for running Stripe's containerized services, and data platforms for storage, pipeline orchestration, and large-scale processing. Our batch compute platforms support technologies including Apache Airflow, Apache Spark, Apache Iceberg, Apache Hadoop, and Apache Celeborn. As an Engineering Manager, you will lead or strongly influence teams working on business-critical infrastructure with broad internal adoption. You will balance reliability, scalability, security, developer experience, and operational rigor while helping Stripe move quickly with confidence. You will partner closely with product, security, data, support, and adjacent infrastructure leaders to set direction, resolve cross-team dependencies, and turn recurring needs into durable platform capabilities. Wh

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Our Data Science team partners deeply with teams across Stripe to ensure that our users, our products, and our business have the models, data products, and insights needed to make decisions and grow responsibly. We're looking for data scientists with a passion for analyzing data, building machine learning and statistical models, and running experiments to drive impact. Our work is broad and varied, influencing how our products work (e.g., understanding user needs, preventing fraud, or optimizing charge flows), how our business works (forecasting key outcomes, managing liquidity, and quantifying risk exposure), how our go-to-market motions operate (designing growth experiments, optimizing marketing investments, refining sales processes, and estimating causal effects), and everything in between. We have a variety of Data Science roles and teams across Stripe and will seek to align you to the most relevant team based on your background. What you’ll do We’re looking for a Data Scientist to partner with our Local Payment Methods (LPM) engineering and product teams. You’ll play a key role in understanding, growing, and optimising our LPM business, leveraging data to make strategic business decisions. As Data Scientists at Stripe, it's our mission to ensure that the company strategy, products, and user interactions make smart use of our rich data, using techniques like machine learning, statistical modeling, causal inference, optimization, experime

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Our Data Science team partners deeply with teams across Stripe to ensure that our users, our products, and our business have the models, data products, and insights needed to make decisions and grow responsibly. We're looking for data scientists with a passion for analyzing data, building machine learning and statistical models, and running experiments to drive impact. Our Fraud, Losses, and Financial Crime Data Science team builds the models and data products that protect Stripe and its users from fraud, account takeover, and financial crime. We own the full fraud and loss modeling stack - from account takeover detection and card fraud classification to merchant-level loss estimation, unsupervised anomaly detection, and financial crime risk modeling. We partner with Fraud Engineering, Financial Crimes Engineering, and Risk Operations to bring these systems into production and ensure they have measurable impact on Stripe's financial integrity and user trust. What you'll do We're looking for a Data Scientist to join the Fraud Data Science team. In this role, you'll build and improve the models that power Stripe's fraud detection and loss management systems. You'll work closely with Fraud Engineering and Risk Operations to move models from research to production, and you'll use data to surface insights that shape fraud strategy across the business. Data scientists on this team apply supervised and unsupervised machine learning, statistical mod

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Secure Devices is responsible for ensuring that every client endpoint at Stripe adheres to our rigorous security standards. Our services play a crucial role in detecting and preventing data loss, restricting software execution to only approved software, and providing attestation capabilities to securely manage device identities. We operate both on-device and backend services across multiple platform types. Our users-first approach ensures that we’re empowering Stripes to be as productive as possible while protecting user data. What you’ll do As a software engineer on Secure Devices, you will work at the intersection of software development, security, and client platform engineering. You will work with teams across Security, Infrastructure and Corporate Engineering to drive strategic projects to better secure Stripe endpoints, build infrastructure for supporting new platforms, and operate services critical to securing over 10,000 Stripe devices. Responsibilities Contribute to the secure design and implementation of Stripe’s mobile expansion initiative Act as the subject matter expert on iOS security by advising partner teams on iOS security best practices and secure-by-design architectures Design, build and maintain Stripe’s endpoint security software. This includes developing telemetry and prevention capabilities via macOS system extensions that run on all Stripe macOS devices Collaborate closely with partner teams to define and measure the

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team At Stripe, the Operator Tooling team plays a critical role as the Guardians of the Financial Ecosystem. We build intricate solutions to streamline our internal workflows, enabling over 8,000 human agents to make informed decisions about how different actors use our products—ensuring compliance with laws and Stripe policies. Our work tackles high-impact challenges, such as enabling efficient decision making and action on preventing illegal transactions (e.g., fraud, drugs, weapons, and terrorism financing), and other risks in the financial landscape—all with the goal of resolving issues quickly and correctly for our merchants and their clients. We operate across multiple products, with a tech stack that includes Ruby, React, GraphQL, and MongoDB, alongside essential tools like GitHub, Logscale, and Grafana. What you'll do Beyond technical excellence, we prioritize continuous growth and collaboration. Knowledge sharing sessions to expand your expertise Dedicated 1:1 mentorship to support your professional development Clear, measurable impact—your contributions will directly shape our ability to maintain a secure and compliant platform. And now, we're looking for a passionate manager to expand our remit even further and reshape how operations looks inside Stripe. Full ownership is the ultimate green flag for us, but here are some high-level expectations. Responsibilities Recruit, coach, and develop a team of exceptional engineers. Lead the deve

About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re seeking a Program Manager to lead support readiness and operational programs for OpenAI’s cloud and strategic partnerships. You’ll work closely with Engineering, Product, Support Delivery, and external partners to translate complex technical and business requirements into scalable customer support experiences. This role will help define how we support customers across partner ecosystems, from launch planning and issue-routing workflows to escalation management and ongoing operational improvements. In this role, you will: Lead support readiness for new and existing cloud and strategic partnerships, including launch planning, operational design, and ongoing program execution. Partner closely with Engineering, Product, go-to-market teams, and external partners to develop support models for technically complex products and integrations. Define partner-specific customer journeys, support workflows, escalation paths, ownership models, and cross-company handoffs. Identify operational and technical risks, align stakeholders on solutions, and drive improvements that strengthen the customer experience. Establish clear success metrics and operating rhythms to monitor partnership health, launch readiness, and support performance. Use AI and automation to improve partner-related support workflows and scale operations effectively. You might thrive in this role if you: Have 8+ years of experience

About the Team The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role As a Product Engagement Specialist on the User Operations team you will be a hands-on systems builder responsible for making product launches and frontline feedback more scaleable, measurable and actionable across both internal User Operations and external third-party teams. You’ll be responsible for not only managing the project timelines, but also designing and shipping the workflows, tooling and data systems that connect the voice of the user into actionable improvements for Product and Engineering teams. We’re looking for people who thrive at the intersection of project management, team enablement, and customer advocacy, and enjoy working cross-functionally in a fast-paced, evolving environment. We are also looking for individuals that will not just do the day to day work - but will also be deeply involved in architecting the systems of feedback sharing and collection with our stakeholder groups across Support, Product, and Engineering. Think data systems, not better slide decks. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Design, build, and own scalable systems for launch readiness, feedback capture, triage, synthesis, and routing. Coordinate product launches across internal User Operations teams and external third party teams to ensure seamless execution and support read

About the Team Our team brings OpenAI’s most capable technology to the world through our developer platform: the OpenAI API. As the leading AI development platform, our API is used by millions of developers and the majority of enterprises around the world, and powers the majority of AI applications that you may use on a daily basis. The platform supports everything from simple model calls to stateful, multimodal, tool-using applications through the Responses API, Agents SDK, Realtime API, and more. Our SDKs turn that fast-moving platform into reliable, idiomatic developer experiences across languages. About the Role We are looking for a software engineer to help build the official SDKs that power the OpenAI API. Currently offered in Python, Node.js, Golang, Java, and Ruby – our SDKs are some of the most popular in the world. You will help shape the developer experience for all new API features, as well as all future versions of our APIs. We’re looking for engineers who are deeply immersed in AI-native development: people who actively build with Codex and other coding agents, have developed agentic applications or developer tools, and bring strong, experience-backed opinions about OpenAI’s APIs. You’ll pair that firsthand product intuition with meticulous SDK design to improve how developers build with our platform. Prior experience building SDKs is lovely, but not absolutely necessary. In this role, you will: Define and implement the SDK experience for all new API features, as well as all future versions of our API. Build and experiment with agentic applications, developer tools, and coding-agent workflows using Codex and OpenAI’s APIs, translating firsthand experience into better SDK abstractions, API ergonomics, and developer experiences. Build and maintain our systems to make SDK maintenance and generation streamlined and automated. Contribute to our SDK strategy and roadmap, including which languages to support and what features to support. Collaborate closely w

About the Team The User Operations team (Support) is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are seeking a dynamic support strategy operator to drive strategic and operational initiatives across OpenAI’s customer support/user operations landscape. In this role, you will work closely with leaders in User Operations and across the company to help scale, mature, and optimize our support operations. Your work will span a range of strategic initiatives aimed at enhancing the customer experience and driving operational excellence, ensuring that our support organization can sustainably scale with the business's growth. You’ll be responsible for deeply understanding our organization and priorities – where we’re at, where we’re going – and will work relentlessly towards planning and executing on our vision to provide best-in-class support. This role is not “creating and executing playbooks”. AI has and will continue to fundamentally change the customer experience and the way we build tools and organizations; this role requires a proactive, strategic planner and executor that can think ten steps ahead, defining the future of customer support at OpenAI and in the world. In this role, you will: Drive the ideation and operationalization of new support systems, processes, and programs. Collaborate with leaders to identify, evaluate, and prioritize new strategic and operational initiatives, ensuring alignment with company goals and unique organizational objectives Work with product, enginee

About the Team The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. Given OpenAI’s breakneck shipping cadence and growth – and the expectation that it will only accelerate – our ability to architect automation systems and agentic workflows for scale is central to our ability to maintain exceptional support quality in the face of AGI. About the Role As a Support Vendor Manager, you will own the health, performance, and long-term scalability of multiple support partner and vendor relationships. This is a vendor leadership role first and foremost: you will drive commercial and operational accountability (SLAs, QBRs, escalation paths, remediation plans), while also building the operating model that enables support to scale without linear headcount growth. You’ll collaborate closely with User Operations teams (e.g., Trust & Safety, Fraud & Risk), Systems/Tooling, Data partners, and Product/PM stakeholders as we launch new workflow and launch and scale new programs. You’ll be responsible for: End-to-end vendor leadership: Own day-to-day oversight, relationship health, and executive-level accountability for multiple support vendors/BPOs. Performance management & remediation: Define and manage SLA/KPI performance expectations, run WBRs/QBRs, identify performance gaps, and drive structured turnaround plans with clear owners and timelines. Escalation and risk management: Serve as the primary escalation point for vendor issues, including incident response, surge events, quality regress