Omada Health is on a mission to bend the curve of chronic disease. Job overview: Omada Health is seeking a Director, Privacy Counsel to manage and mature our enterprise-wide privacy program across a complex and rapidly evolving regulatory landscape. This individual contributor role will operate at the intersection of healthcare regulatory law, consumer technology, and clinical operations, providing practical, business-oriented guidance that enables innovation while protecting our members’ data and trust. Reporting to the VP, Privacy and Healthcare Regulatory, you will serve as Omada’s primary operational privacy leader, partnering across Product, Engineering, Clinical, Commercial, and other key functions to design, implement, and continuously improve policies, processes, and controls that keep us compliant and ahead of emerging risks. Your impact: Manage Omada’s HIPAA privacy program, including policy and procedure development, incident investigations, and breach determination and response, ensuring compliance with HIPAA Privacy, Security, and Breach Notification Rules. Drive privacy-by-design across digital products and services by embedding privacy requirements into product development, engineering workflows, clinical operations, and other business processes. Execute Omada’s privacy risk assessment program, including data governance, vendor due diligence, and privacy review for commercial deals with employers, health plans, and PBMs, ensuring our contractual and regulatory obligations are met. Provide expert guidance on consumer privacy compliance, including state consumer health data and general consumer privacy laws, digital advertising, and tracking technologies. Serve as a key advisor on AI and emerging technologies, including AI privacy guidance and governance considerations across Omada’s AI and machine-learning initiatives. Support interoperability and health information exchange participation (e.g., Carequality, CommonWell, TEFCA) by counseling on privacy
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The Role As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization's collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios. Key Responsibilities Customer Advisory Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy Account & Portfolio Management Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for bu
Principal Implementation Engineer – Professional Services Cleo is a cloud integration technology company focused on business outcomes. Every day we ensure that each one of our 7,000+ customer’s potential is realized by delivering solutions that make it easy to discover and create value through the movement and integration of enterprise data. By providing the industry’s most complete and flexible integration offerings, we are helping our client's build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. Simply put, Cleo ... never stops The Position Cleo is looking for a Principal Implementation Engineer to join our Professional Services team to provide implementation and consulting services to our customers. Ideal candidates must possess strong knowledge on working with EDI/B2B integration products, EDI mapping, business process orchestration and communication protocols like AS2, SFTP etc., API integration, designing integration patterns and solution architecture. What You Will Be Doing Work with customers to understand the business requirements. Architecture design for Cleo cloud customers. Develop EDI maps and business processes. Create communication setups with trading partners for AS2, SFTP. Create Unit test plan and perform unit testing. Assist with System Integration testing and User Acceptance testing and resolve issues. Conduct performance testing for high volume customers and fine tune integrations to achieve desired performance. Create support documentation and transition the project to support. Create go-live plan and warranty support plan. Work effectively with other internal departments to ensure the highest level of support for customers. Exhibit a sense of ownership of customer systems and work on issues until completely resolved Handle multiple projects simultaneously within established time constraints
Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Mid Market Sales Manager at Harvey, you will build and lead our founding Mid Market sales pod in Mexico City , helping establish Harvey's presence across Mexico. You'll lead and coach high-performing Account Executives in driving the growth and adoption of our AI platform within midsized and boutique law firms, as well as in-house legal teams. As one of our earliest sales leaders in the region, you'll play a critical role in building the team, shaping our culture, and defining how Harvey scales in Mexico. You'll be responsible for delivering ambitious sales targets while remaining hands-on with customers, coaching your team through complex deals, and helping establish the playbooks, operating rhythms, and best practices that will serve as the foundation for future
We're looking for a Business Process Manager to serve as the connective tissue between our Renewals and Customer Success teams and the Enterprise Technology organization. This is a cross-functional, high-visibility role for someone who thrives at the intersection of operations, strategy, and technology — someone who can walk the floor with a CSM in the morning, then translate what they heard into a crisp business requirements document by afternoon. This role is based in our San Francisco office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements. What you’ll achieve Serve as the translation layer between the field and technical teams - embed with Renewals, Customer Success, and adjacent teams to develop a ground-level understanding of how work actually gets done Surface pain points, bottlenecks, and unmet needs through structured discovery: interviews, process shadowing, workflow audits, and data analysis. Translate field insights into clear, actionable business requirements that the Enterprise Technology team can execute against Own the process improvement lifecycle - Map current-state workflows and identify gaps between how tools are used and how they could be used. Prioritize improvement opportunities based on business impact, effort, and strategic alignment Track adoption and outcomes post-launch; close the feedback loop with stakeholders Drive cross-functional alignment
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 As Senior Manager, CX Operations at ClickUp, you will own strategy, execution, and operational leadership for Technical Account Management (TAM) Operations , spanning Professional Services and Customer Success. Partnering closely with TAM leadership, you will serve as the day-to-day operational leader for the systems, automation, planning, quality, and insights that power our Services & Success organization. You will set the operating rhythm and performance standards for TAM Operations while owning the AI agent harness and automation layer within your domain. You will shape the cadence of business for TAM, unlock data insights, coach organizational performance, transform internal capabilities, and influence strategic decisions across Services, Success, and cross-functional leadership. You will architect, ship, operate, and iterate on AI-driven workflows that enhance and automate customer health inspection, engagement management, services delivery, quality measurement, and decision support across TAM and CX. About the Role Strategy & Operations Own the vision and strategy for delivering world-class customer experience through our Services & Success operating model Drive cross-functional alignment across Sales, Product & Engineering, Finance, and Support by synthesizing customer health, retention, and services delivery opportunities into operational priorities Lead and execute strategic initiatives to optimize and transform customer engagement, services delivery, and internal collaboration processes Extract key business insights from qualitative and quantitative data, identify risks and o
About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! Role overview We are seeking a detail-oriented Customer Communications specialist to support the Global Customer Experience team at Bazaarvoice. This role will act as an extension of our Center of Excellence (CoE), primarily focusing on the planning, configuration, and execution of Priority 3 and Priority 4 customer communications. The ideal candidate will take ownership of our operational calendar, maintain internal documentation, and serve as a liaison for our APAC stakeholders. Primary Responsibilities: Campaign Execution: Build Gainsight journeys, configure targeting par
Coder is hiring a Senior Product Manager to own Coder Agents. You'll take an incubated, fast-moving product and give it a scaled strategy. Usage is expanding beyond enterprise developers to citizen developers and other new personas. You'll define vision and strategy where it's still nascent, then bring enough structure to scale without slowing momentum. You'll partner closely with engineering, design, and go-to-market teams to ship and measure impact. We're running lean on process by design - expect to build judgment, not bureaucracy. What you’ll do here Own the full product lifecycle for Coder Agents - from incubating ideas through GA and into ongoing scale. Define and evolve product vision and strategy for Agents, synthesizing customer, market, and business signals into a clear roadmap. Identify and validate opportunities for Agents to reach new personas, from enterprise developers to citizen developers. Research customer problems through direct engagement with enterprise accounts, community feedback, and ecosystem analysis. Bring just enough structure to move fast without losing rigor - strong problem statements, crisp requirements, clear execution. Lead high-stakes customer conversations, including executive roadmap reviews, product demos, and enterprise stakeholder discussions. Shape licensing, packaging, and pricing decisions that support Agents' path to sustainable growth. Mentor and support other PMs through senior-level product leadership, coaching, and sharing best practices What we’re looking for 5+ years of experience building software products end-to-end, with clear customer and business outcomes. Deep understanding of the AI/agentic market - you know the players, the trends, and where enterprise adoption is headed. Proven experience taking a product from GA, setting direction where little exists yet. Proven ability to operate independently and set the agenda with minimal oversight. Experience building for enterprise customers - complex adoption cycles,
Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview As a Product Manager on the Core Platform team at Harvey, you'll own the strategy, roadmap, and execution for the infrastructure that powers every user interaction with our global legal AI platform. Harvey serves the world's leading legal teams, processing trillions of tokens and millions of daily requests, and your work will shape how that capability reaches our users. You'll operate at the intersection of deep customer need and hard technical constraints, translating the workflows of lawyers and other professionals into product requirements that engineering can build against. You'll balance ambitious, zero-to-one product bets with the operational discipline required to keep a mission-critical platform reliable, scalable, and secure as we expand across products, regio
Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. Role Overview Harvey is building the AI platform trusted by the world's leading law firms and enterprises. Our infrastructure is the foundation that powers every customer interaction, every model inference, and every production workload. We're looking for a Engineering Manager to lead our Infrastructure Production Engineering organization. This team is responsible for building and operating Harvey's core compute and networking infrastructure, Kubernetes platform, workflow orchestration platform, and production infrastructure foundations that enable engineering teams to move quickly with confidence. In this role, you'll own the reliability, scalability, security, and efficiency of Harvey's infrastructure platform. You'll lead a team of high-performing engineers responsible for comput
We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. This role can be based in Montreal. As an ideal candidate, you will have: Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity Experience designing with scalable and highly available distributed systems in the cloud and on-prem Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosystem resources to move towards a mutually beneficial account plan The abi
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 Job Summary As a Support Automation Engineer on the Post Sales Systems team, you will design, build, and maintain the automation and AI systems that power ClickUp's post-sales support organization. You'll be responsible for translating business workflows in Zendesk and related CX platforms into scalable, intelligent automations that reduce manual effort, improve customer experience, and free up our support team to focus on high-value interactions. This role sits at the intersection of engineering rigor and customer empathy. You'll partner closely with the Support and Success organizations, GTM Systems Leadership, and cross-functional stakeholders to automate away toil, surface insights through AI, and build systems that adapt to how support teams actually work. The kind of person who thrives here moves fast, takes full ownership of what they build, and is genuinely excited about applying AI to real operational problems. This role is a direct contributor to GTMSOE's broader mission of operational excellence across the GTM org. Key Responsibilities AI-Powered Automation Design & Development Design and build automations in Zendesk that reduce repetitive support work: ticket routing, field population, note summarization, escalation logic, and customer outreach workflows. Develop AI-driven workflows using Zendesk AI, custom LLM integrations, and ClickUp Super Agents to automate tasks like ticket summarization, sentiment analysis, knowledge base matching, and response suggestions. Architect low-code/no-code automation solutions using Workato, Zapier, and similar integration platforms to connect Zendesk w
About the Team The Global Partnerships team drives high-impact strategic relationships that unlock growth, innovation, and long-term enterprise value. We manage and scale partnerships across financial institutions, enterprise platforms, and API ecosystems, working cross-functionally with Product, Engineering, Legal, Finance, Sales, and Operations to bring these partnerships to life. As our partnerships portfolio evolves, we are investing in senior leadership to manage complex, high-visibility relationships and to build scalable infrastructure for our API Partner Program. This team operates at the intersection of strategy and execution - balancing commercial outcomes with operational excellence. About the Role As a Manager, Business Development, you will own and lead a portfolio of strategic North America-based partnerships, including oversight of a key strategic partner relationship during its transition period. You will serve as the executive point of contact for senior stakeholders, drive commercial performance, and ensure strong cross-functional execution. In addition, you will oversee the API Partner Program, managing day-to-day program leadership while shaping its long-term strategy and scalability. Your mission is to transform our API ecosystem into a high-performance channel that drives consistent lead referrals for our GTM teams and direct top-line revenue for the business. This is a highly visible role reporting to the Head of Global Partnerships, with direct people management responsibility and the opportunity to build subject matter expertise within the API and Channel Partnerships space. You’re excited about this opportunity because you will… Drive the API Channel Strategy: Lead the evolution of the API Partner Program from a technical integration layer into a robust revenue-generating channel. You will define how partners refer business and how we monetize those touchpoints. You will also manage the day-to-day execution while building scalable framework
About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! Location: Bengaluru, India (Hybrid: 3 days a week in office) Vacancies: Multiple Openings Start Date: 1st September 2026 (Mandatory joining date) At Bazaarvoice, we manage billions of customer reviews, photos, and questions for over 6,000 of the world’s biggest brands. We are the ultimate gatekeepers of trust online. As we rapidly expand our global Trust & Safety Team, we are looking for sharp, detail-oriented Content Moderation Analysts to join our Bengaluru office. This is a high-impact role focused on protecting brand reputation and maintaining internet safety. If you have
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀 This role bridges infrastructure and product engineering: you'll build genuine partnerships across product, AI, and enterprise teams so that ownership is shared and velocity is never blocked by platform constraints. As a leader, you'll set a forward-looking cloud vision, proactively align with stakeholders across the business, and ensure the platform scales for multi-shard, multi-region growth while meeting security and compliance commitments (SOC 2, business continuity/disaster recovery, and enterprise security frameworks). You'll implement and drive the adoption of AI-powered tooling and autonomous agents within the infrastructure organization. The Role: Cost Efficiency: Deliver measurable annual infrastructure savings by executing the migration of data workloads to EKS and self-hosting key services. Ingress Convergence: Deprecate legacy frontend ALBs and consolidate to a single EKS-managed ALB per shard, unblocking faster deployments across the org. Coverage & Bench Depth: Eliminate single points of ownership across Networking, OpenSearch, and Terraform through cross-training and targeted hiring. Stakeholder Alignment: Stand up a recurring alignment cadence with Product, AI, Enterprise, and Security so infra planning is driven by demand, not ad-hoc interrupts. Automation: Ship automated shard buildout via Backstage to remove manual toil from enterprise scaling. Reliability: Cut P0/P1 incidents attributed to Cloud Platform (DNS, ALB misconfiguration, EKS) through hardened ingress patterns and Terraform-policy guardrails. Own incident response and RCA follow-through for the team. Roadmap Ownership
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