Enterprise Technical Solutions Engineer Jobs

About the Team The Support team is central to ensuring that our customers' experience with our products is nothing short of exceptional. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role As a Product Engagement Specialist on the User Operations team you will be a hands-on systems builder responsible for making product launches and frontline feedback more scaleable, measurable and actionable across both internal User Operations and external third-party teams. You’ll be responsible for not only managing the project timelines, but also designing and shipping the workflows, tooling and data systems that connect the voice of the user into actionable improvements for Product and Engineering teams. We’re looking for people who thrive at the intersection of project management, team enablement, and customer advocacy, and enjoy working cross-functionally in a fast-paced, evolving environment. We are also looking for individuals that will not just do the day to day work - but will also be deeply involved in architecting the systems of feedback sharing and collection with our stakeholder groups across Support, Product, and Engineering. Think data systems, not better slide decks. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Design, build, and own scalable systems for launch readiness, feedback capture, triage, synthesis, and routing. Coordinate product launches across internal User Operations teams and external third party teams to ensure seamless execution and support read

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Abuse Control Engineering (ACE) is Stripe’s rapid-response technical defense and control incubator. When urgent abuse vectors emerge, ACE bridges the gap using real attacker telemetry to prototype, test, and deploy software safeguards before vulnerabilities can be exploited at scale. We partner closely with Fraud, Risk and Product Engineering to run rigorous experiments, balancing aggressive risk mitigation against legitimate user conversion. Operating as both a strike team and an incubator, ACE builds automated regression suites in partnership with Abuse Research to permanently block threat recurrence and seamlessly transfers mature controls to long-term product owners across Stripe. What you’ll do As an Abuse Control Engineer on the Abuse Control Engineering (ACE) team, you will design, prototype, and incubate technical defenses that safeguard Stripe’s financial ecosystem against complex, cross-cutting abuse vectors. Where emerging threat patterns identify Stripe product weaknesses, ACE steps in to rapidly build and experiment with technical safeguards. Driven by empirical evidence and Stripe’s FT3 (Fraud Taxonomy 3.0) framework, you will translate threat intelligence into hard technical control requirements (e.g., API rate-limiting, step-up challenges, parameter validation, pre-debit holds). You will carefully balance security and product velocity, running experiments to evaluate risk reduction against user conv

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Product Sales is a team of deep functional and technical specialists who both lead and advise on deals for the most strategically important products in the Stripe portfolio. Revenue and Finance Automation (RFA) Product Sales is tasked with attacking a $100B market opportunity for back-office finance automation across billing, tax, revenue reporting, and data. What you'll do As a Billing Account Executive (Grower) at Stripe, you'll use your sales and product expertise to help drive growth to existing Stripe customers. You'll collaborate with the core sales, marketing, product marketing, and product teams to develop deep product and industry knowledge and drive strategic deals. You'll be instrumental in leading in-depth product discussions with existing and prospective customers—and building and executing against our go-to-market strategy. Responsibilities Build deep, resilient, and multi-threaded relationships across SMB client organizations, with the ability to articulate value across different functions and key business stakeholders. The capability to develop and execute formal Strategic Account Plans that map out the client organization, identify short-term and long-term growth opportunities, and forecast renewal or expansion cycles Proactive communication and transparency with consistent value-adding engagements, updates, and ability to manage expectations effectively. Acting as a trusted advisor rather than merely a vendor Drive revenue

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Abuse Control Engineering (ACE) is Stripe’s rapid-response technical defense and control incubator. When urgent abuse vectors emerge, ACE uses real-world attacker telemetry to prototype, test, and deploy software safeguards before vulnerabilities can be exploited at scale. We partner closely with Fraud, Risk, Abuse Research, and Product Engineering to run rigorous experiments that balance effective risk mitigation with legitimate user activity and conversion. Operating as both a strike team and an incubator, ACE builds automated regression suites to prevent threats from recurring and transfers mature controls to long-term product owners across Stripe. What you’ll do As an Abuse Control Engineer on the ACE team, you will design, prototype, and incubate technical defenses that safeguard Stripe’s financial ecosystem against complex, cross-cutting abuse vectors. When emerging threat patterns reveal weaknesses in Stripe products, ACE rapidly builds and experiments with technical safeguards. Guided by empirical evidence and Stripe’s Fraud Taxonomy 3.0 (FT3) framework, you will translate threat intelligence into precise technical control requirements, such as API rate limits, step-up challenges, parameter validation, and pre-debit holds. You will run experiments to evaluate risk reduction against the impact on legitimate user conversion, carefully balancing security and product velocity. You will manage controls through a structured incubation life

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Abuse Control Engineering (ACE) is Stripe’s rapid-response technical defense and control incubator. When urgent abuse vectors emerge, ACE uses real-world attacker telemetry to prototype, test, and deploy software safeguards before vulnerabilities can be exploited at scale. We partner closely with Fraud, Risk, Abuse Research, and Product Engineering to run rigorous experiments that balance effective risk mitigation with legitimate user activity and conversion. Operating as both a strike team and an incubator, ACE builds automated regression suites to prevent threats from recurring and transfers mature controls to long-term product owners across Stripe. What you’ll do As an Abuse Control Engineer on the ACE team, you will design, prototype, and incubate technical defenses that safeguard Stripe’s financial ecosystem against complex, cross-cutting abuse vectors. When emerging threat patterns reveal weaknesses in Stripe products, ACE rapidly builds and experiments with technical safeguards. Guided by empirical evidence and Stripe’s Fraud Taxonomy 3.0 (FT3) framework, you will translate threat intelligence into precise technical control requirements, such as API rate limits, step-up challenges, parameter validation, and pre-debit holds. You will run experiments to evaluate risk reduction against the impact on legitimate user conversion, carefully balancing security and product velocity. You will manage controls through a structured incubation life

MongoDB is at an important moment. AI is changing how applications are built, how technology gets selected, and what enterprises expect from their data infrastructure. We have a strong point of view on where this is going. We need a communications leader who can help us make that point of view matter in the market. This is not a traditional corporate communications role. You will work closely with the CMO, CEO, and our technical leaders to sharpen the ideas we want to be known for and make sure they reach the people — and increasingly the AI systems — shaping technology decisions. This role will lead the evolution of communications for an AI-mediated world—using traditional media, creators, technical media, podcasts, and other trusted voices to shape what people think and influence the sources AI systems use to generate answers and recommendations. This role may be based in a hybrid capacity at any of our U.S. offices or fully remote within the United States. What you will own Narrative and communications strategy: Partner with the CMO and MongoDB senior leadership to turn the company narrative into a clear external agenda and make sure it holds across executive communications, major company moments and various channels (media, analysts, social, etc.) Decision making: Bring strong judgment on what is worth talking about, where we have something differentiated to say, and how we make it land globally Executive communications: Build strong platforms for our CEO and other senior leaders and help sharpen their points of view and get them in front of the audiences that matter Media, social and influence: Lead how MongoDB shows up across traditional and technical media, social media, influencers, creators, podcasts, newsletters, and emerging platforms while building the relationships that matter and keep finding new ones as influence moves Industry analyst relations: Build strong, strategic relationships with the analysts shaping how enterprises understand the marke

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Product Sales is a team of deep functional and technical specialists who both lead and advise on deals for the most strategically important products in the Stripe portfolio. Revenue and Finance Automation (RFA) Product Sales is tasked with attacking a $100B market opportunity for back-office finance automation across billing, tax, revenue reporting, and data. What you'll do As a Billing Account Executive (Hunter) at Stripe, you’ll own the full sales cycle, from prospecting and closing to managing existing relationships and identifying new opportunities to expand Stripe’s footprint within existing accounts. Specifically, we’re looking for someone who can execute on long-term sales strategies, engage with internal and external stakeholders, align on technical and business requirements with product teams, build value in competitive situations, lead commercial negotiations, and close deals. Responsibilities Work with both new and existing SMB Stripe customers to develop and execute long-term sales strategies to expand Stripe’s revenue Own the full sales cycle, from business case development, to deal structuring and negotiating, to close Own a named account list and develop account plans for winning and expanding business with high growth technology companies Develop outbound strategies to create and nurture opportunities Work with both new and existing Stripe customers to develop and execute long-term sales strategies to expand Stripe’s revenue&

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Product Sales is a team of functional and technical specialists who both lead and advise on deals for the most strategically important products in Stripe’s portfolio. Revenue suite Product Sales is tasked with attacking a $100B market opportunity for back office finance automation across billing, tax, revenue reporting, and data. What you’ll do As a Billing Account Executive at Stripe, you'll use your sales and product expertise to help drive growth through both existing and new-to-Stripe customers. You'll collaborate with the core sales, marketing, product marketing, and product teams to develop deep product and industry knowledge and drive strategic deals. You'll lead in-depth product discussions with existing and prospective customers and build and execute against our go-to-market strategy. Responsibilities Drive revenue to achieve and overperform on targets Lead new sales and upsell conversations of Stripe for existing and prospective customers Drive strategic thought leadership within assigned territory to ensure user success and revenue growth Understand the sales process and competitors for Stripe, including software, hardware, and payments Serve as both an internal and customer-facing expert on Stripe, especially for your specialized products Synthesize and relay customer feedback and our findings to inform Stripe's product roadmap Engage with Product, Marketing, and User Operations teams to help amplify our growth trajectory Who you

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Product Sales is a team of functional and technical specialists who both lead and advise on deals for the most strategically important products in the Stripe portfolio. Revenue suite Product Sales is tasked with pursuing a $100B market opportunity for back-office finance automation across billing, tax, revenue reporting, and data. What you’ll do As a Tax Account Executive at Stripe, you'll use your sales and product expertise to help drive growth through both existing and new-to-Stripe customers. You'll collaborate with the core sales, marketing, product marketing, and product teams to develop deep product and industry knowledge and drive strategic deals. You'll lead in-depth product discussions with existing and prospective customers and build and execute against our go-to-market strategy. Responsibilities Drive revenue and retain users to achieve and over perform on target and KPIs Lead discussions with our largest existing and prospective customers Contribute to the development of go-to-market playbooks alongside product, marketing, sales, and technical services stakeholders Understand and articulate the value propositions of Stripe Tax to key stakeholders, including technical teams, financial departments, partners and C-suite executives. Develop a deep understanding of global indirect tax requirements of potential customers. Build and maintain relationships with clients, guiding them through the sales process and helping ensure a success

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team Abuse Control Engineering (ACE) is Stripe’s rapid-response technical defense and control incubator. When urgent abuse vectors emerge, ACE bridges the gap using real attacker telemetry to prototype, test, and deploy software safeguards before vulnerabilities can be exploited at scale. We partner closely with Fraud, Risk and Product Engineering to run rigorous experiments, balancing aggressive risk mitigation against legitimate user conversion. Operating as both a strike team and an incubator, ACE builds automated regression suites in partnership with Abuse Research to permanently block threat recurrence and seamlessly transfers mature controls to long-term product owners across Stripe. What you’ll do As an Abuse Control Engineer on the Abuse Control Engineering (ACE) team, you will design, prototype, and incubate technical defenses that safeguard Stripe’s financial ecosystem against complex, cross-cutting abuse vectors. Where emerging threat patterns identify Stripe product weaknesses, ACE steps in to rapidly build and experiment with technical safeguards. Driven by empirical evidence and Stripe’s FT3 (Fraud Taxonomy 3.0) framework, you will translate threat intelligence into hard technical control requirements (e.g., API rate-limiting, step-up challenges, parameter validation, pre-debit holds). You will carefully balance security and product velocity, running experiments to evaluate risk reduction against user conversion impact.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Money Movement teams are crucial in helping Stripe build platforms and product experiences that enables businesses all over the world to move money. We are currently looking for someone who can drive the technical vision for how Stripe moves money at a global scale. This role spans the stack, from the core financial APIs that all of Stripe’s products are built on, like balances, transfers and payouts, to the financial integrations we rely on to move billions of dollars in countries around the world. The teams also run infrastructure that abstracts payment networks globally to expose capabilities for moving money with a variety of characteristics like speed, currency, and cost. We are responsible for ensuring that money gets to its destination quickly, reliably and in a cost effective manner. These systems are extremely central to our plans for the next 5-10 years and building them well will have an enormous impact on Stripe. What you'll do Help define and lead the technical roadmap for Money Movement. Ensure our infrastructure is safely extensible, scalable, reliable and meets SLAs for both external and internal users. Shape future proof interfaces that are easy to build against and meet the requirements of product teams. Help drive sound technical decision making within Money Movement and lead technical conversations with other teams across Payments Infrastructure and Stripe. Run, design, and code review for key components and ships in Mone

About the Team OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are looking for a Support Program Manager to join our Support Delivery team. This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI’s growth. You will lead efforts to establish new operational frameworks, driving process alignment with various internal teams, and leading tooling and automation projects. This position offers the chance to make a significant impact in shaping customer experience while collaborating across multiple teams. We’re looking for people who thrive at the intersection of project management, systems building, data science/data engineering/software engineering, team enablement, and customer advocacy – and enjoy working cross-functionally in a fast-paced, evolving environment. This role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week. Relocation assistance is available. In this role, you will: Lead support delivery programs for Tier 3 frontline delivery for our most strategic customers, including productivity and workflow improvements, team operations, and knowledge management for the Support Delivery team Partner with Support Delivery and cross-functional leadership to define the experience, stand up the program, manage pilots and rollout, and ensure premium operations and playbooks st

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. This role is based in Tokyo. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. To succeed in this position you must be fully bilingual—fluent in both Korean and English (spoken and written). Please note that your resume must be submitted in English , and the intervie

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. This role is based in Tokyo. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. To succeed in this position you must be fully bilingual—fluent in both Korean and English (spoken and written). Please note that your resume must be submitted in English , and the intervie

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. As employees in this role with work with many customers based on the East Coast, regularly weekday hours will commence at 6am Pacific. To comply with a U.S. government contract, applicants for this position must be U.