Escalation Management Director Jobs

Job Title Biomedical Equipment Technician (Valhalla, NY) Job Description Support the Philips Multi-Vendor Services (MVS) business as a Biomedical Equipment Technician (BMET) for customers in the Valhalla, NY area. You will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. Your role: Perform and complete preventative maintenance (PM), Field Change Orders (FCOs), installations, and all related tasks independently, diagnosing and resolving electronic, network, and mechanical issues. Utilize service manuals, tools, training (on-the-job, manufacturer, 3rd party), support, resources, and escalation processes within required timeframes to resolve customer and system problems timely and effectively. Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments to address and resolve customer needs. Understand the customer's business and assess priorities communicated by site leadership. Actively participate as a member of the onsite work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become trained on a diverse range of equipment, learn new tools). Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, FCOs, PM, installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. Shift time: Monday-Friday, 8AM-5PM. You're the right fit if: You’ve acquired 1+ years of experience in a medical servic

Job Title Service Operations Manager Job Description Your role: Lead service operations for a global interventional cardiology and vascular device portfolio, owning field performance, delivery execution, and operational governance across a geographically distributed team of field service engineers, product support specialists, and service coordinators. You will set the operating rhythm for corrective, preventive, and installation service across North America while partnering with international service leaders to align standards globally. Own the service training and technical education function end to end, including training program management, instructor-led and digital course delivery, field certification programs, and training center operations across three continental sites. You will ensure engineers maintain verified competency on legacy, newly acquired, and next-generation product lines in a regulated medical device environment where patient safety depends on technician proficiency. Drive measurable improvement in service performance using indicators such as time to system restoration, first-visit resolution, installation quality, contract capture, and preventive maintenance completion. You will lead root-cause analysis on systemic delivery issues, design operational improvements with engineering and supply chain partners, and translate field data into changes that improve customer uptime and reduce repeat service events. Manage service quality and compliance activities including complaint escalation, field execution of corrective actions and compliance tracking, product lifecycle support for systems approaching end of service, and regulatory documentation across all served markets. You will work directly with quality, regulatory, and product engineering teams to ensure service processes satisfy medical device requirements while maintaining the speed and respo

End to end responsible for: • government and municipal stakeholder strategy that accelerates project permissions/NOCs/clearances and protects license to operate. • relationship governance, escalation pathways and facilitation support for critical approvals in coordination with Regulatory and Business teams. • disciplined tracking, submission standards and compliance evidence for authority interactions. • protocol management for VIP visits and MoU ceremonies to protect reputation and stakeholder goodwill. Source: Adani Group | Job ID: 53518

Role Summary We are seeking an experienced SOC / Security Operations Lead to oversee and strengthen the organization's Security Operations Center (SOC), threat detection, incident response, vulnerability management, data protection, and security monitoring capabilities. The ideal candidate will possess extensive experience in managing enterprise security operations, SIEM/SOAR platforms, threat hunting, incident response, DLP, endpoint security, and vulnerability management programs. The role requires leadership of a multi-functional security operations team responsible for protecting critical business systems, customer data, and digital assets while ensuring compliance with RBI regulations and industry security standards. Key Responsibilities Security Operations Center (SOC) Management -Lead and manage 24x7 Security Operations Center (SOC) functions. -Establish and enhance SOC processes, playbooks, escalation procedures, and operational metrics. -Ensure timely detection, triage, investigation, containment, and remediation of security incidents. -Develop SOC maturity roadmaps aligned with industry best practices and regulatory expectations. -Monitor security KPIs, SLAs, MTTR, MTTD, and incident response effectiveness. SIEM, XSIAM & Threat Detection -Lead implementation, administration, and optimization of: -Palo Alto Cortex XSIAM -SIEM Platforms -SOAR Platforms -UEBA Solutions -Threat Intelligence Platforms -Develop and tune correlation rules, detection logic, and analytics use cases. -Enhance detection coverage across cloud, endpoints, applications, networks, and third-party environments. -Drive threat hunting and proactive security monitoring initiatives. Incident Response & Threat Management -Lead enterprise cyber incident response activities. -Develop and maintain incident response plans, runbooks, and communication procedures. -Coordinate investigations involving malware, ransomware, phishing, insider threats, account compromise, fraud, and adv

Job Title Field Service Engineer, Multimodality Imaging (Travel: Honolulu, HI) Job Description Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. Considering candidates who are willing to relocate to Honolulu, HI. Your role: Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue. Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools). Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems). Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required. You're the right fit

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive, Lyft's wholly-owned fleet management subsidiary, is undergoing a transformational shift from traditional rideshare fleet operations to autonomous vehicle fleet ownership and operations. We are seeking an AV Program Manager to help drive the cross-functional operating plan that will prepare Flexdrive to receive, staff, and operate AV fleets at scale domestically and abroad. This role supports the operational backbone of Flexdrive's AV readiness initiative. You will maintain the program timeline, coordinate cross-functional workstreams spanning infrastructure, people, fleet operations, treasury, legal, and finance, and help ensure that requirements are tracked, dependencies are surfaced, and deployment milestones are met. You will work closely with workstream leads across Operations, Strategy, Infrastructure, Finance, Legal, Analytics, and People. If you thrive in ambiguity, can bring structure to complex multi-workstream programs, and have a bias toward action, this role is for you. Responsibilities: 1. Program Planning & Execution Maintain the program timeline for Flexdrive AV Operating Readiness, tracking deliverables and dependencies across workstreams: Strategic Planning, Infrastructure, Analytics, People, Fleet Operations, Treasury, Finance, and Legal. Maintain the program's RAID log (Risks, Assumptions, Issues, Dependencies), surfacing cross-functional blockers with clear context for escalation. Support weekly leadership syncs and monthly deep-dive reviews, including preparation, presentation and follow-through. Translate upstream decisions (partner agreements, market selections, ) into operational requirements, updating the readiness roadmap accordingly. 2. Cross-Functional Coordination Serve as a connection point between workstream leads, helping ensure infrastructure time

Treasury is leading a Finance wide capability for an AI-augmented operational model and process for variance analysis; this role will support the execution of that effort, providing key domain expertise and execution support. Day-to-day, the candidate will act as a key business contributor for the OM / AI capability build, supporting the delivery of the variance analysis process — including a prototype to be leveraged across Finance. This includes assisting in the definition of use case requirements, validating outputs, and helping to ensure the resulting tooling is fit for finance-wide reuse. The output of this work will contribute to establishing the reusable OM / AI pattern that subsequent Finance teams will adopt. This role requires an understanding of OM and AI strategic direction of the Finance function, combined with a solid conceptual/practical grounding in Liquidity Operations process. Excellent communication and collaboration skills are required in order to work effectively with internal stakeholders across various levels. Impact reflects professional influence on the business and close interaction with other functions and businesses. Responsibilities • Support the development and implementation of AI tooling to help establish a Finance wide common capability for variance analysis, including daily and periodic identification, root-cause analysis, and escalation of material variances across product, entity, and currency dimensions. • Collaborate within Treasury, across Finance, and with Technology to identify consistent attribution of variance drivers — including intra-day movements, and operational breaks. • Assist in preparing and presenting executive-level commentary and analysis to senior management on progress. • Contribute to the operating model process including supporting the documentation of escalation paths and process flows. Qualifications • 10+ years of experien

Job Title Field Service Engineer - CT/MRI (Field: Syracuse, NY) Job Description Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. Your role: Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue. Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools). Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems). Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required. You're the right fit if: You’ve acquired 1+ years of experience in a diagnostic imaging (field or

Job Title Field Service Engineer - Imaging Systems (Field: Kansas City, KS/MO) Job Description Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. Your role: Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue. Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools). Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems). Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required. You're the right fit if: You’ve acquired 1+ years of experience

Job Title Field Service Engineer - Imaging Systems (Field: Shreveport, LA) Job Description Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. Your role: Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue. Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools). Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements. Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems). Approximately 70% travel across the specified geography is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air and/or train may be required. You're the right fit if: You’ve acquired 1+ years of experience in

The Opportunity Jumio is looking for a Senior Customer Success Manager to own a portfolio of enterprise and mid-market accounts across APAC. This is not a relationship management role — it is a value consulting role. You will be expected to understand your customers’ business deeply, make the value Jumio delivers visible and quantifiable, and act as the connective tissue between the value that was promised during the sale and the value the customer actually achieves. You will work closely with Account Managers on renewal and expansion, with Onboarding and Implementation Managers during the critical customer onboarding and adoption stages, and with Product and Support to close the loop on customer feedback. You will be a named owner of customer health — accountable for knowing which accounts are at risk, why, and what you are doing about it. This role is well-suited to someone who is commercially aware, data-fluent, and energized by the complexity of enterprise customer relationships. You will be joining at a moment of intentional transformation — there is significant opportunity to shape how Jumio’s CS motion operates going forward. What You’ll Own Customer Health & Retention Own the health of a portfolio of APAC enterprise and mid-market accounts — you are accountable for knowing which are green, yellow, or red and why Monitor customer health signals continuously: product utilization, support ticket trends, NPS, executive engagement, and contract consumption pace Identify early warning signs of dissatisfaction or disengagement before they surface as churn risk — act on health score drops immediately, don’t wait for the customer to raise the issue Own escalation when product gaps or recurring issues are impacting customer outcomes — and close the feedback loop by communicating back to the customer what Jumio is doing Ensure open support issues are resolved to the customer’s satisfaction and that unresolved issues never reach a renewal conversation Value R

Who Are We HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools. HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations. Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank. Job Summary Responsible for managing and enhancing the transaction monitoring framework to ensure timely detection, investigation, and escalation of suspicious activities in line with SAMA regulations and internal AML policies. The role oversees monitoring controls, alert management, quality assurance, and team performance to mitigate money laundering and terrorist financing risks JOB-SPECIFIC Responsibilities: Own and operate the AML/CTF monitoring function end to end, including customer acceptance, KYC, CDD, EDD, transaction monitoring, investigations, escalation, and ongoing risk management. Review customer onboarding and periodic KYC updates and obtain the required approvals for high-risk customers, PEPs, complex ownership structures, UBOs, and source of funds/source of wealth assessments, with clear documentation and audit-ready records. Design, maintain, review, test, and enhance transaction monitoring scenarios, rules, thresholds, and logic to ensure effective detection of money laundering and terrorist financing risks and continuous improvement of monitoring quality. Oversee alert handling and investigations lifecycle, ensuring timely review, sound analysis, proper documentation, and structured escalation of suspicious cases to the AML/CTF reporting function for submission to the FIU. Review and update customer risk ratings (low, medium, high) based on relevant internal and exte

Roles & Responsibilities:- Planning Facilitates roadmap meetings. Ensures the business commit happens with proper coordination across teams and scope is well understood. Derives functional specs and provides a solution Architecture based on PRD. Ensures a proper project plan is available for all major features. Presentation to all Stakeholders. Planning and administering both projects and the overall program. Escalation point for any program. Execution Owns the overall execution plan that is derived from individual team plans. Ensure that teams follow the agreed process and guidelines. Status communication to all stakeholders.(Business & Engineering). Change Management. RISK management. Ensures that deliverables meet the quality standards set. Responsible for all cross team communications. Guides the team on best practices and processes. Maintains the KPI Metrics @ division and Program Level. Closure Lessons Learned are documented and applied in further programs. Contracts are formally closed and conduct necessary meetings to check and communicate that the key tenets of the project are met or not. Transfer of Deliverable s to customer and support functions. Desired Skills and Experience:- 6-8 years of technical program management experience. Deep hands-on technical expertise & systems knowledge. Excellent understanding ofprocessing platforms and queues Must have exposure to leading product development within a high growth environment Ability to lead cross functional teams of developers, designers, DevOps engineers. A proven track record of delivering initiatives from conception through completion on time, within budget and on or beyond scope. Requirement gathering, definition, and documentation experience & manage release schedules Ability to communicate effectively at all levels with executives and technical teams. Ability to handle multiple priorities in a fast-paced environment & deep&nbsp

Roles & Responsibilities:- Planning Facilitates roadmap meetings. Ensures the business commit happens with proper coordination across teams and scope is well understood. Derives functional specs and provides a solution Architecture based on PRD. Ensures a proper project plan is available for all major features. Presentation to all Stakeholders. Planning and administering both projects and the overall program. Escalation point for any program. Execution Owns the overall execution plan that is derived from individual team plans. Ensure that teams follow the agreed process and guidelines. Status communication to all stakeholders.(Business & Engineering). Change Management. RISK management. Ensures that deliverables meet the quality standards set. Responsible for all cross team communications. Guides the team on best practices and processes. Maintains the KPI Metrics @ division and Program Level. Closure Lessons Learned are documented and applied in further programs. Contracts are formally closed and conduct necessary meetings to check and communicate that the key tenets of the project are met or not. Transfer of Deliverable s to customer and support functions. Desired Skills and Experience:- 6-8 years of technical program management experience. Deep hands-on technical expertise & systems knowledge. Excellent understanding ofprocessing platforms and queues Must have exposure to leading product development within a high growth environment Ability to lead cross functional teams of developers, designers, DevOps engineers. A proven track record of delivering initiatives from conception through completion on time, within budget and on or beyond scope. Requirement gathering, definition, and documentation experience & manage release schedules Ability to communicate effectively at all levels with executives and technical teams. Ability to handle multiple priorities in a fast-paced environment & deep&nbsp

ABOUT THIS ROLE GHX connects healthcare suppliers and hospitals across North America, processing over 2.2 million Purchase Order (PO) documents per year through its ADM (Automated Document Management) platform. The platform processes the majority of documents automatically; documents the system cannot process with sufficient confidence are routed to a human review queue. The Document Review Specialist verifies those flagged documents and corrects extraction errors at the field level. Every correction feeds directly into model retraining — you are not maintaining a status quo, you are actively improving the platform’s accuracy over time. This is a precision operations role, not conventional data entry. KEY RESPONSIBILITIES Document Verification & Field Correction — 95% Verify documents like purchase orders, invoices, etc. flagged by the platform as requiring validation Compare extracted field values against the source document image and correct every discrepancy at the field level Verify and correct core fields, including vendor name, PO/Invoice number, line item descriptions, quantities, unit prices, delivery dates, and ship-to addresses Sustain throughput of ~30 documents per hour at a field accuracy rate of 99% or above Self-audit daily output before shift-end submission to catch and correct errors before they enter the system Flag ambiguous, damaged, or edge-case documents per the team escalation protocol; do not attempt to resolve documents outside defined parameters Calibration & Continuous Improvement — 5% Participate in team calibration sessions led by the Supervisor to maintain consistent field interpretation standards Surface recurring error patterns to the Supervisor (e.g., consistent misread of a specific supplier’s PO template) through the team escalation channel Complete structured onboarding and participate in refresher sessions as document types and field standards evolve REQUIRED QUALIFICATIONS Bachelor’s degree in any discipline 1–3 years of