Escalation Management Director Jobs

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is looking for a Senior Payments Compliance Manager to lead the design and enforcement of our global Know Your Customer (KYC), Anti-Money Laundering (AML), and sanctions compliance programs. As our payments ecosystem continues to scale, this role is essential to driving a culture of compliance, managing our regulatory framework and contractual obligations, and enabling a safe platform for our users. You will develop and manage the policies, operations, and controls that support Roblox's compliance posture, partnering closely with Legal, Product, Engineering, and Finance teams. This is a full-time, hybrid position reporting to the Head of Compliance. You Will: Design, implement, and continuously improve Roblox's end-to-end KYC program, including customer due diligence (CDD), enhanced due diligence (EDD), and ongoing monitoring processes. Develop and maintain AML policies, procedures, and controls in accordance with applicable regulatory requirements, including the Bank Secrecy Act (BSA) and related FinCEN guidance. Build and operate a sanctions compliance program aligned with OFAC requirements and global equivalents (e.g., UN, EU, OFSI), including screening processes, escalation workf

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. The Role The Customer Engagement Manager owns a portfolio of strategic enterprise accounts end-to-end: every engagement, every outcome, every relationship, every expansion opportunity. Think of this as the McKinsey Associate Partner model applied to enterprise AI delivery. You are the single point of accountability for your accounts. The customer calls you — not your manager — when they have a problem. You staff delivery teams, oversee solution quality, run executive readouts, measure ROI, drive adoption, rebuild trust when things break, and grow the book through proven production value. This is not a project management role. This is an account ownership role that combines delivery orchestration, outcome ownership, customer leadership, and commercial growth. What You’ll Own 1. Account Ownership Own your accounts end-to-end: every engagement, every outcome, every relationship. Everything good or bad stops with you. Be the single point of contact the customer calls for any problem — delivery, quality, adoption, escalation, or expansion. Maintain a holistic view of each account: engagement status, risk exposure, opportunity pipeline, and the customer’s strategic priorities for the qua

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Position Overview We are looking for an execution-focused, highly technical Technical Account Manager (TAM) specializing in enterprise identity, including Okta’s Workforce Identity Cloud (WIC) and Customer Identity Solutions (CIS). In this role, you will serve as a trusted technical advisor to mid-market and enterprise customer portfolios. You will cut through complexity, proactively optimize configurations, and guide customers on architectural best practices across hybrid SaaS, on-premise, and custom application environments. As a TAM at Okta, you embody a bias for action: you dig into technical details, eliminate architectural friction, and turn post-sales guidance into measurable customer traction. Key Responsibilities 1. Proactive Technical Leadership & Customer Value Strategic Technical Guidance: Partner as the technical counterpart to Customer Success Managers (CSMs) across mid-market and enterprise account portfolios, translating complex customer requirements into tangible business value. Architecture & Security Health Checks: Audit customer Okta configurations and deployment architectures to continuously strengthen security posture, accelerate feature adoption, and drive ROI as Okta releases new features. Retention & Health Acceleration: Track and influence key account health metrics, using technical insight to drive product usage, reduce friction, and prevent churn. 2. High-Velocity Problem Solving Escalation & Technical

About the Role We’re hiring the first Technical Program Manager to join a newly formed Technical Program Management function, reporting to the Head of TPM. This is a founding role, you’ll help design and build how strategic, cross-functional work gets delivered across a global organization. TPMs at Supabase own the connective tissue between teams and between functions, managing the dependencies of our largest programs, and author and maintain/improve the standard of using Linear. This role is a strong fit for someone who has a genuine curiosity about ambiguous, complex problems, is self-directed and has conviction in their craft. What You'll Be Responsible for Parter with Engineering, Product, Design (EPD) and other stakeholder to structure and drive complex, cross-team initiatives; clarifying scope and value, securing commitment across a distributed organization, setting timelines, and leading activities from design through launch. Design systems by building the tracking, reporting, and escalation mechanisms that surface risk and progress. Build process to ensure launch readiness is predictable, consistent and coordinated across all cross-functional participants. Ask the questions that clarify priority and scope, giving async teams the context to keep building and unblocking. Build trusted relationships with stakeholders and maintain transparency into program goals, commitments, risk and delivery quality, primarily through clear written communication. Identify bottlenecks before they become blockers, develop options to resolve them, and clearly communicate the trade-offs that each option carries. Map dependencies and relationships across projects and teams, coordinating delivery across groups that don’t share reporting lines. Keep Engineering, Product, and Design accountable for their own delivery outcomes while you track, surface risk, and unblock. Develop technical and domain fluency to be an active and credible member of the delivery team and triad. You Might Be

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity As a Senior Air Operations Associate based in Vietnam, you will manage complex airfreight operations while providing hands-on leadership to a small team. This role is designed for experienced operators ready to take the next step — driving execution excellence, mentoring teammates, and contributing to process improvements that will shape Flexport's growing operations in Vietnam. What You'll Do Coordinate end-to-end airfreight operations in alignment with company strategy, global policies, and customer requirements Serve as the first point of escalation for shipment exceptions, resolving issues with urgency and sound judgement Coach and mentor team members to ensure SOP compliance, productivity, and a culture of continuous improvement Maintain high data accuracy and timely milestone updates across Flexport systems to meet KPIs and SLAs Oversee billing accuracy and cost control, resolving invoice disputes promptly and effectively Monitor and review vendor and carrier performance, providing constructive feedback and actionable solutions Support strategic initiatives including carrier integrations, client onboarding, and system or process upgrades Build

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity The role of the Air Planning Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region, your work directly supports Flexport’s end customers in achieving their logistics goals. You Will: As an Air Planner, you are an expert in executing the end-to-end movement of shipments within a regional network for Air exports and imports. Seamlessly coordinate the day-to-day supply operations, transload, trucking, and warehouse activities within your region. Analyse data to rate subcontractor performance. Your analysis will inform subcontractor/ carrier performance management initiatives. Execute booking and documentation processes with carriers. Timely shipment troubleshooting and exception escalation/ handling. Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry. You Should Have: BA/ BS degree Minimum 2-3 years of experience in airlines, air freight forwarding or logistics Hands-on, process-oriented, structured thinking with strong problem-sol

Job Title Project Manager Job Description 589963 Project Manager – Bothell, WA As a Project Manager, you will lead and execute multi-discipline projects, ensuring successful delivery across scope, schedule, budget, quality, resources, and risk while aligning project outcomes with Philips business objectives. Your role: Initiate, plan, and execute multi-discipline projects in accordance with agreed specifications, timelines, budgets, staffing requirements, and quality standards, ensuring successful delivery and stakeholder satisfaction. Manage and balance project scope, schedule, budget, quality, resources, risks, and issues throughout the project lifecycle while monitoring and optimizing the business case to maximize organizational value and impact. Build and maintain strong partnerships with internal and external stakeholders, manage expectations and customer feedback, proactively address issues, and provide detailed project progress, risk, and escalation reporting to senior management and steering committees. Apply and reinforce Philips project management standards and methodologies, including the Philips Business System (PBS), Philips Excellence Process Framework (PEPF), PMBOK, and SAFe, ensuring projects are executed in accordance with organizational expectations and industry best practices. You're the right fit if: You’ve acquired 2+ years of experience in project management, business strategy, or a related area with a Bachelor’s degree; no prior professional experience is required with a relevant Master’s degree. Your experience includes supporting or managing projects involving scope, schedule, budget, resources, risk, and multiple stakeholders. Your skills include project planning and execution, stakeholder management, risk and issue management, budget and resource management, c

Accounting Manager Remote – United States | Brooklyn, NY or Burlington, VT About the Role EnergyHub empowers utilities and their customers to build a cleaner, more distributed energy future — helping consumers turn smart thermostats, EVs, and batteries into virtual power plants that keep the grid stable and expand renewable capacity. We're looking for an Accounting Manager to join a growing Finance team at a pivotal moment in EnergyHub's evolution. This is a role for a technically rigorous accountant who brings precision and depth to everything they touch — someone who is energized by complexity and holds the work to an uncompromising standard. You'll own the month-end close end-to-end, serve as the technical anchor of the accounting function, and have genuine influence over how our processes and reporting evolve. You'll work within a structure set by our parent company, Alarm.com (Nasdaq: ALRM), while building something that truly serves EnergyHub. If you're passionate about technical accounting, ready to take real ownership, and want your work to matter beyond the close, this role was written for you. What You'll Do Own EnergyHub's month-end and quarter-end close — journal entries, account reconciliations, and supporting schedules prepared with accuracy and on time, within the broader schedule set by Alarm.com corporate accounting Evaluate and redesign the close process from the ground up, building scalable, repeatable workflows and the documentation and controls to support them Serve as the escalation point for complex or judgmental accounting matters, including revenue recognition under ASC 606 Partner with Alarm.com corporate accounting as EnergyHub's primary close liaison — meeting their standards for accuracy, documentation, and deadlines while translating requirements back to the EnergyHub team in a way that supports rather than impedes the business Partner with EnergyHub's internal teams — operations, customer success, FP&A — to provide the accounting g

Computer Generated Image Producer Description - HP Creative Services is expanding its CG production team, and we’re looking for a CG Producer who can support the creation of high-quality computer-generated imagery across a diverse range of device types — including laptops, desktops, accessories, and peripherals. This role is ideal for a technical project manager or CG pipeline operator with 4–7 years of experience who is ready to deepen their expertise in structured CG workflows, CAD/GP file handling, and AI-assisted imagery production. You’ll work closely with CG Designers, Worldwide Marketing, and product teams to facilitate the creation of accurate, brand-aligned imagery that supports global launches and campaign needs. Responsibilities Oversee day-to-day CG production workflows across multiple device categories with varying form factors. Gather, review, and validate CAD/GP files and other technical inputs required for CG asset creation. Maintain awareness of configuration changes and product updates, ensuring CG assets reflect accurate specifications. Monitor production progress using Workfront, ensuring teams and projects remain aligned and serve as point of escalation for design, marketing, and CG. Partner with Worldwide Marketing, GBU, and creative partners to align on imagery needs and delivery timelines as well as serve as bridge between marketing and agency partners. Participate in product kickoff meetings to understand configuration requirements, launch milestones, and creative direction. Support creative agency HP DAM asset transfer, resulting in accuracy of CG asset metadata and downstream asset availability. Leads budget and expense management, manages project budgets as assigned and handles assigned agencies or contractors as needed, including Purchase Order creation and quarte

Strategic Initiatives Program Manager (Consumer & Gaming) Description - We are looking for an experienced Strategic Initiatives Program Manager for Consumer & Gaming to lead high-impact, cross-functional programs that drive organizational priorities and accelerate business success. In this role, you will partner with leaders across multiple functions to establish governance, align stakeholders, manage risks, and ensure seamless execution from planning through delivery. The ideal candidate combines strong program management expertise, executive presence, and the ability to influence without authority to successfully navigate ambiguity, drive accountability, and deliver results in a fast-paced environment. Responsibilities Leads cross-functional teams across the full lifecycle of strategic programs, ensuring alignment on objectives, milestones, deliverables, and business outcomes. Establishes and maintains program governance, integrated project plans, operating rhythms, reporting mechanisms, and decision-making frameworks to drive successful execution. Manages program risks, issues, dependencies, resource constraints, and change requests, proactively driving resolution and escalation to minimize business impact. Drives stakeholder engagement and executive communications by providing clear program visibility, facilitating decision-making, and ensuring alignment across organizations and leadership levels. Tracks program performance against defined objectives, milestones, and success metrics, ensuring delivery of targeted business outcomes and strategic priorities. Qualifications Four-year degree in Business, Operations, Finance, Marketing, or a related field, or equivalent practical experience.

As a Vice President within this global team, you will own key analytical workstreams, drive strategic client-level initiatives, and execute optimization agendas. Your primary responsibilities will include: Client Analytics & Optimization: Develop client-level analytics to identify and pursue opportunities for optimization. Stakeholder Management: Lead the agenda with Client Treasurer and Client Analytics teams regarding allocation methodologies and strategy. Technology Implementation: Manage the end-to-end tech implementation of new analytics, metrics, and reporting tools. Project Management: Oversee the lifecycle of analytical projects, from data acquisition to final delivery and follow-up. Data Acquisition and Analysis: Perform deep data acquisition and analysis to generate actionable insights and support strategic initiatives. Data Quality Management: Lead the escalation and follow-up process for data quality issues to ensure the integrity of underlying data. Metric Development: Design, develop, and implement new metrics to track performance and drive business outcomes. Ad-hoc Pricing: Provide analytical support and ad-hoc pricing for global clients to ensure optimal returns. System Ownership: Act as the module owner of GSIB, and Client Financials modules in our LMS data-mart (Clearview), driving their development and effective use. As an integral part of the broader Pricing and Optimization team, you will also contribute to a range of activities spanning subject matter expertise on client liquidity value, client pricing, client financials, and Services data architecture. Also, some activities related to product development, which include technical coordination, control execution, and performance monitoring, alongside ad-hoc tasks like issue management, UAT testing, and stakeholder coordinat

About Us OpenFX is on a mission to become the global backbone for cross-border FX transactions. We are building the infrastructure to power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling remarkably. We're backed by Accel, NFX, Accomplice, and other top-tier investors. We seek an experienced Head of Client Success, MENA to ensure the satisfaction and retention of our institutional clients, and to build the client success team for the region. As a key member of our customer-facing team, you'll manage the overall customer experience, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success. Responsibilities & Expectations Client Growth & Optimization Analyze client trading data to identify opportunities for volume growth and cost savings. Create regular reviews showcasing platform value and optimization opportunities. Develop and execute account growth strategies based on quantitative analysis that grow transaction volume by helping customers optimize their FX flows and ensuring they manage a larger share of their trading activity through our platform. Team Building & Leadership Build and hire the MENA client success team, sequencing roles against regional growth. Set the operating rhythm: account planning cadence, coverage model, and escalation paths. Coach and develop the team, owning their performance and progression. This is a player-coach role. For the first year you are the team, carrying accounts and handling client service requests while building the function around you. Operational Excellence Manage smooth client ramping processes, including technical integration and training. Coordinate with internal teams to resolve any trading or settlement issues promptly. Provide regular reporting on client health metrics and growth opportunities. Collect and organize client feedback for product and service improvement. Trading

Trading Application Support Specialist – Dubai – w/m Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. For over 20 years we’ve equipped the most progressive global capital market players with powerful algorithmic technology and direct connectivity to more than 80 exchanges worldwide. Our single multi-asset platform and our unfaltering commitment to client partnership allow us to promise Performance Simplified: making it easy to be the best in trading. We are currently looking for a Trading Application Support Specialist (W/M), based in Dubai for a Full Time Position and Permanent Contract, to successfully ensure the deployment of our solutions to our clients (brokers, investment banks, stock exchanges...) and be their primary point of contact for technical support. If you join us, you will: Issue Analysis and Resolution: Analyse and troubleshoot issues or incidents, aiding customers in resolving issues, explaining usage, debugging failures, pinpointing problems, implementing workarounds, enhancing performance, improving security, and determining root causes. Define the severity and area of each issue, ensuring accurate classification and prioritization. Resolve tickets according to the required knowledge, adhering to the proper process, and escalate when necessary for timely resolution. Customer Communication and Support: Serve as the primary point of contact for customers, addressing their requests through resolution or escalation. Keep customers updated on the progress of their ticket resolution, providing clear communication regarding steps and timing. Write comprehensive documentation on current issues for customers to enhance their knowledge and understanding (KDB). Deployment and Training: Deploy products at customer sites, ensuring seamless integration and functionality. Provide training sessions to clients, i

The SalesOps Associate provides front line support to our rapidly growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems. MongoDB’s SalesOps Associates are mentored and coached by highly skilled Sales Operations leaders with shown track records. SalesOps Associates will gain practical, real world sales operations experience, along with exposure to the best sales methodology in the industry. This experience provides an enviable foundation for your business career, whether you are passionate about a future in leadership or sales. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Shift Timings: 2:00 PM 10:00 PM (cabs will be provided) You will have the opportunity to Accelerate your career through exposure to the most effective sales methodology and through working side by side with the best sales professionals in the industry Get insights and experience first hand how an effective, fast paced organization operates through learning about marketing/sales processes, collaboration and tools Establish a strong network of peers and mentors Gain insight into a $45Bn technology industry that is rapidly transforming Responsibilities Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc Front line/Tier 1 Support for Sales via the Sales Operations Case Queue, including initial triage of new Cases, fixing/resolving/responding to Cases as knowledge & experience allows, and raising cases to Salesforce.com Administrators or other teams like Deal Desk where appropriate Serve as an initial point of escalation from other Sales Support functions (Deal Desk, Commissions, Support Operations) where they need assistance from SalesOps Data updates, such a

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Staff, Escalations Manager 4, of the Escalations Management team. About the job This position is needed to support the Escalations Management team, under the Escalations & Engagement org within Twilio's Support organization. This team ensures our customers get the most critical help they need from us at a meaningful time. The ideal Escalation Manager is an inventive and hardworking technical specialist with a positive outlook and strong desire to help customers succeed. This candidate must be equally adept at collaborating closely with internal teams to tackle complex technical issues for customers, along with handling technical, executive-level customer communications. This position is needed to help the Support Escalations team within Twilio Support Ops to ensure our customers get the most needed help at the most important time. We believe that when a critical escalation is handled appropriately, it in