Escalation Management Manager Jobs

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As AI reshapes how consumers search, discover, and choose brands, Trustpilot’s unique dataset of authentic human sentiment is becoming increasingly critical. We are uniquely positioned to define how trust and reputation function in an AI-driven digital economy and we’re building an inclusive environment where curious, ambitious people can do the best work of their careers. As an Associate Customer Success Manager, you will support a portfolio of small business and lower-tier plan customers to ensure they onboard successfully, adopt Trustpilot effectively, and achieve measurable value from the platform. You will be accountable for driving strong Business Adoption and Gross Renewal Rate (GRR) within a structured, high-volume portfolio, with Net Promoter Score (NPS) tracked as a key measure of customer experience and satisfaction. Following defined playbooks and processes, you’ll deliver consistent, repeatable customer success outcomes while developing your capability to manage more complex portfolios over time. What you'll be doing: Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and laying a strong foundation for long-term product adoption. Drive measurable Business Adoption across your customer portfolio to deliver tangible business results. Own customer health, proactively identifying risks and executing recovery actions to maintain high Gross Renewal Rates (GRR). Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio. Act as the primary line of contact for customer issues related to onboarding, usage, or product value, while smoothly escalating commerci

Registered: Phlebotomist/HCA Banding: Band 2 & 3 Location: Dumfries & Galloway Rate: £18.00 - £25.78 per hour Pulse Nursing Agency is looking for experienced Phlebotomists and Healthcare Assistants (HCAs) with phlebotomy experience to join our team across Dumfries and Galloway, with shifts available Monday to Sunday (8:00am - 7:30pm). We offer competitive hourly pay rates of: Monday to Friday: £18.00 per hour Saturday: £20.96 per hour Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA, you will: Complete POCT cholesterol checks, height, weight and waist measurements, heart rate and blood pressure checks, and accurately record findings on the system. Draw two blood samples, ensuring they are correctly labelled and stored. Monitor the wellbeing of participants throughout their appointments, escalating concerns where appropriate. To be successful in this role, you should have: A Certificate in Phlebotomy. A minimum of one year's active experience drawing blood. Experience taking patient observations. Excellent patient care skills. The Right to Work in the UK. You will benefit from: Accrued holiday pay. Weekly pay. A dedicated Pulse consultant to support you throughout the project. If you are interested in this opportunity, please apply today with your CV. We are unable to support or accept applications from candidates who are residents within the Red or Amber List of the Code of Practice for the International Recruitment of Health and Social Care Personnel in England, based on the World Health Organization (WHO) Workforce Support and Safeguard List.

Registered:Phlebotomist/HCA Banding: Band 2 & 3 Location: Tayside Rate: £18.00 - £25.78 per hour Pulse Nursing Agency is looking for experienced Phlebotomists and Healthcare Assistants (HCAs) with phlebotomy experience to join our team across Tayside, with shifts available Monday to Sunday (8:00am - 7:30pm). We offer competitive hourly pay rates of: Monday to Friday: £18.00 per hour Saturday: £20.96 per hour Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA, you will: Complete POCT cholesterol checks, height, weight and waist measurements, heart rate and blood pressure checks, and accurately record findings on the system. Draw two blood samples, ensuring they are correctly labelled and stored. Monitor the wellbeing of participants throughout their appointments, escalating concerns where appropriate. To be successful in this role, you should have: A Certificate in Phlebotomy. A minimum of one year's active experience drawing blood. Experience taking patient observations. Excellent patient care skills. The Right to Work in the UK. You will benefit from: Accrued holiday pay. Weekly pay. A dedicated Pulse consultant to support you throughout the project. If you are interested in this opportunity, please apply today with your CV. We are unable to support or accept applications from candidates who are residents within the Red or Amber List of the Code of Practice for the International Recruitment of Health and Social Care Personnel in England, based on the World Health Organization (WHO) Workforce Support and Safeguard List.

Registered: Phlebotomist/HCA Banding: Band 2 & 3 Location: Glasgow & West Scotland Rate: £18.00 - £25.78 per hour Pulse Nursing Agency is looking for experienced Phlebotomists and Healthcare Assistants (HCAs) with phlebotomy experience to join our team across Glasgow and West Scotland, with shifts available Monday to Sunday (8:00am - 7:30pm). We offer competitive hourly pay rates of: Monday to Friday: £18.00 per hour Saturday: £20.96 per hour Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA, you will: Complete POCT cholesterol checks, height, weight and waist measurements, heart rate and blood pressure checks, and accurately record findings on the system. Draw two blood samples, ensuring they are correctly labelled and stored. Monitor the wellbeing of participants throughout their appointments, escalating concerns where appropriate. To be successful in this role, you should have: A Certificate in Phlebotomy. A minimum of one year's active experience drawing blood. Experience taking patient observations. Excellent patient care skills. The Right to Work in the UK. You will benefit from: Accrued holiday pay. Weekly pay. A dedicated Pulse consultant to support you throughout the project. If you are interested in this opportunity, please apply today with your CV. We are unable to support or accept applications from candidates who are residents within the Red or Amber List of the Code of Practice for the International Recruitment of Health and Social Care Personnel in England, based on the World Health Organization (WHO) Workforce Support and Safeguard List.

Registered: Phlebotomist/HCA Banding: Band 2 & 3 Location: Edinburgh & Lothians Rate: £18.00 - £25.78 per hour Pulse Nursing Agency is looking for experienced Phlebotomists and Healthcare Assistants (HCAs) with phlebotomy experience to join our team across Edinburgh and the Lothians, with shifts available Monday to Sunday (8:00am - 7:30pm). We offer competitive hourly pay rates of: Monday to Friday: £18.00 per hour Saturday: £20.96 per hour Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA, you will: Complete POCT cholesterol checks, height, weight and waist measurements, heart rate and blood pressure checks, and accurately record findings on the system. Draw two blood samples, ensuring they are correctly labelled and stored. Monitor the wellbeing of participants throughout their appointments, escalating concerns where appropriate. To be successful in this role, you should have: A Certificate in Phlebotomy. A minimum of one year's active experience drawing blood. Experience taking patient observations. Excellent patient care skills. The Right to Work in the UK. You will benefit from: Accrued holiday pay. Weekly pay. A dedicated Pulse consultant to support you throughout the project. If you are interested in this opportunity, please apply today with your CV. We are unable to support or accept applications from candidates who are residents within the Red or Amber List of the Code of Practice for the International Recruitment of Health and Social Care Personnel in England, based on the World Health Organization (WHO) Workforce Support and Safeguard List.

Registered: Phlebotomist/HCA Banding: Band 2 & 3 Location: Central Scotland Rate: £18.00 - £25.78 per hour Pulse Nursing Agency is looking for experienced Phlebotomists and Healthcare Assistants (HCAs) with phlebotomy experience to join our team across Central Scotland, with shifts available Monday to Sunday (8:00am - 7:30pm). We offer competitive hourly pay rates of: Monday to Friday: £18.00 per hour Saturday: £20.96 per hour Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA, you will: Complete POCT cholesterol checks, height, weight and waist measurements, heart rate and blood pressure checks, and accurately record findings on the system. Draw two blood samples, ensuring they are correctly labelled and stored. Monitor the wellbeing of participants throughout their appointments, escalating concerns where appropriate. To be successful in this role, you should have: A Certificate in Phlebotomy. A minimum of one year's active experience drawing blood. Experience taking patient observations. Excellent patient care skills. The Right to Work in the UK. You will benefit from: Accrued holiday pay. Weekly pay. A dedicated Pulse consultant to support you throughout the project. If you are interested in this opportunity, please apply today with your CV. We are unable to support or accept applications from candidates who are residents within the Red or Amber List of the Code of Practice for the International Recruitment of Health and Social Care Personnel in England, based on the World Health Organization (WHO) Workforce Support and Safeguard List.

Registered: Phlebotomist/HCA Banding: Band 2 & 3 Location: North East Scotland Rate: £18.00 - £25.78 per hour Pulse Nursing Agency is looking for experienced Phlebotomists and Healthcare Assistants (HCAs) with phlebotomy experience to join our team across North East Scotland, with shifts available Monday to Sunday (8:00am - 7:30pm). We offer competitive hourly pay rates of: Monday to Friday: £18.00 per hour Saturday: £20.96 per hour Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA, you will: Complete POCT cholesterol checks, height, weight and waist measurements, heart rate and blood pressure checks, and accurately record findings on the system. Draw two blood samples, ensuring they are correctly labelled and stored. Monitor the wellbeing of participants throughout their appointments, escalating concerns where appropriate. To be successful in this role, you should have: A Certificate in Phlebotomy. A minimum of one year's active experience drawing blood. Experience taking patient observations. Excellent patient care skills. The Right to Work in the UK. You will benefit from: Accrued holiday pay. Weekly pay. A dedicated Pulse consultant to support you throughout the project. If you are interested in this opportunity, please apply today with your CV. We are unable to support or accept applications from candidates who are residents within the Red or Amber List of the Code of Practice for the International Recruitment of Health and Social Care Personnel in England, based on the World Health Organization (WHO) Workforce Support and Safeguard List.

Registered: Phlebotomist/HCA Banding: Band 2 & 3 Location: York Area Rate: £18.00 - £25.78 per hour Pulse Nursing Agency is looking for experienced Phlebotomists and Healthcare Assistants (HCAs) with phlebotomy experience to join our team in the York area, with shifts available Monday to Sunday (8:00am - 7:30pm). We offer competitive hourly pay rates of: Monday to Friday: £18.00 per hour Saturday: £20.96 per hour Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA, you will: Complete POCT cholesterol checks, height, weight and waist measurements, heart rate and blood pressure checks, and accurately record findings on the system. Draw two blood samples, ensuring they are correctly labelled and stored. Monitor the wellbeing of participants throughout their appointments, escalating concerns where appropriate. To be successful in this role, you should have: A Certificate in Phlebotomy. A minimum of one year's active experience drawing blood. Experience taking patient observations. Excellent patient care skills. The Right to Work in the UK. You will benefit from: Accrued holiday pay. Weekly pay. A dedicated Pulse consultant to support you throughout the project. If you are interested in this opportunity, please apply today with your CV. We are unable to support or accept applications from candidates who are residents within the Red or Amber List of the Code of Practice for the International Recruitment of Health and Social Care Personnel in England, based on the World Health Organization (WHO) Workforce Support and Safeguard List.

Registered:Phlebotomist/HCA Banding:Band 2 & 3 Location:Hampshire & South Coast (Portsmouth & Southampton) Rate: £18.00 - £25.78 per hour Pulse Nursing Agency is looking for experienced Phlebotomists and Healthcare Assistants (HCAs) with phlebotomy experience to join our team across Portsmouth and Southampton, with shifts available Monday to Sunday (8:00am - 7:30pm). We offer competitive hourly pay rates of: Monday to Friday: £18.00 per hour Saturday: £20.96 per hour Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA, you will: Complete POCT cholesterol checks, height, weight and waist measurements, heart rate and blood pressure checks, and accurately record findings on the system. Draw two blood samples, ensuring they are correctly labelled and stored. Monitor the wellbeing of participants throughout their appointments, escalating concerns where appropriate. To be successful in this role, you should have: A Certificate in Phlebotomy. A minimum of one year's active experience drawing blood. Experience taking patient observations. Excellent patient care skills. The Right to Work in the UK. You will benefit from: Accrued holiday pay. Weekly pay. A dedicated Pulse consultant to support you throughout the project. If you are interested in this opportunity, please apply today with your CV. We are unable to support or accept applications from candidates who are residents within the Red or Amber List of the Code of Practice for the International Recruitment of Health and Social Care Personnel in England, based on the World Health Organization (WHO) Workforce Support and Safeguard List.

Registered: Phlebotomist/HCA Banding: Band 2 & 3 Location: East England (Peterborough & Bedford) Rate: £18.00 - £25.78 per hour Pulse Nursing Agency is looking for experienced Phlebotomists and Healthcare Assistants (HCAs) with phlebotomy experience to join our team across Peterborough and Bedford, with shifts available Monday to Sunday (8:00am - 7:30pm). We offer competitive hourly pay rates of: Monday to Friday: £18.00 per hour Saturday: £20.96 per hour Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA, you will: Complete POCT cholesterol checks, height, weight and waist measurements, heart rate and blood pressure checks, and accurately record findings on the system. Draw two blood samples, ensuring they are correctly labelled and stored. Monitor the wellbeing of participants throughout their appointments, escalating concerns where appropriate. To be successful in this role, you should have: A Certificate in Phlebotomy. A minimum of one year's active experience drawing blood. Experience taking patient observations. Excellent patient care skills. The Right to Work in the UK. You will benefit from: Accrued holiday pay. Weekly pay. A dedicated Pulse consultant to support you throughout the project. If you are interested in this opportunity, please apply today with your CV. We are unable to support or accept applications from candidates who are residents within the Red or Amber List of the Code of Practice for the International Recruitment of Health and Social Care Personnel in England, based on the World Health Organization (WHO) Workforce Support and Safeguard List.

PHLEBOTOMIST/HCA – DORSET – OUR FUTURE HEALTH Banding: Band 2 & 3 Location: Dorset – covering Bournemouth, Poole, Christchurch, Boscombe, Ferndown and Ringwood Rate: £18.00 – £25.78 per hour Pulse Nursing is looking for experienced Phlebotomists and Healthcare Assistants (HCAs) with phlebotomy experience to join our team across Dorset, including Bournemouth, Poole, Christchurch, Boscombe, Ferndown and Ringwood, with shifts available Monday to Sunday (8:00am – 7:30pm). We offer competitive hourly pay rates of: Monday to Friday: £18.00 per hour Saturday: £20.96 per hour Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA, you will: Complete POCT cholesterol checks, height, weight and waist measurements, heart rate and blood pressure checks, and accurately record findings on the system. Draw two blood samples, ensuring they are correctly labelled and stored. Monitor the wellbeing of participants throughout their appointments, escalating concerns where appropriate. To be successful in this role, you should have: A Certificate in Phlebotomy. A minimum of one year's active experience drawing blood. Experience taking patient observations. Excellent patient care skills. The Right to Work in the UK. You will benefit from: Accrued holiday pay. Weekly pay. A dedicated Pulse consultant to support you throughout the project. If you are interested in this opportunity, please apply today with your CV. We are unable to support or accept applications from candidates who are residents within the Red or Amber List of the Code of Practice for the International Recruitment of Health and Social Care Personnel in England, based on the World Health Organization (WHO) Workforce Support and Safeguard List.

PHLEBOTOMIST/HCA – SUSSEX – OUR FUTURE HEALTH Banding: Band 2 & 3 Location: Sussex – covering Brighton, Hove, Worthing, Southwick, Shoreham, Eastbourne, Hailsham, Bexhill, Uckfield and Crawley Rate: £18.00 – £25.78 per hour Pulse Nursing is looking for experienced Phlebotomists and Healthcare Assistants (HCAs) with phlebotomy experience to join our team across Sussex, including Brighton, Hove, Worthing, Southwick, Shoreham, Eastbourne, Hailsham, Bexhill, Uckfield and Crawley, with shifts available Monday to Sunday (8:00am – 7:30pm). We offer competitive hourly pay rates of: Monday to Friday: £18.00 per hour Saturday: £20.96 per hour Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA, you will: Complete POCT cholesterol checks, height, weight and waist measurements, heart rate and blood pressure checks, and accurately record findings on the system. Draw two blood samples, ensuring they are correctly labelled and stored. Monitor the wellbeing of participants throughout their appointments, escalating concerns where appropriate. To be successful in this role, you should have: A Certificate in Phlebotomy. A minimum of one year's active experience drawing blood. Experience taking patient observations. Excellent patient care skills. The Right to Work in the UK. You will benefit from: Accrued holiday pay. Weekly pay. A dedicated Pulse consultant to support you throughout the project. If you are interested in this opportunity, please apply today with your CV. We are unable to support or accept applications from candidates who are residents within the Red or Amber List of the Code of Practice for the International Recruitment of Health and Social Care Personnel in England, based on the World Health Organization (WHO) Workforce Support and Safeguard List.

PHLEBOTOMIST/HCA – SOUTH YORKSHIRE – OUR FUTURE HEALTH Banding: Band 2 & 3 Location: South Yorkshire – covering Sheffield, Rotherham, Barnsley, Doncaster, Wath upon Dearne and Chesterfield Rate: £18.00 – £25.78 per hour Pulse Nursing is looking for experienced Phlebotomists and Healthcare Assistants (HCAs) with phlebotomy experience to join our team across South Yorkshire, including Sheffield, Rotherham, Barnsley, Doncaster, Wath upon Dearne and Chesterfield, with shifts available Monday to Sunday (8:00am – 7:30pm). We offer competitive hourly pay rates of: Monday to Friday: £18.00 per hour Saturday: £20.96 per hour Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA, you will: Complete POCT cholesterol checks, height, weight and waist measurements, heart rate and blood pressure checks, and accurately record findings on the system. Draw two blood samples, ensuring they are correctly labelled and stored. Monitor the wellbeing of participants throughout their appointments, escalating concerns where appropriate. To be successful in this role, you should have: A Certificate in Phlebotomy. A minimum of one year's active experience drawing blood. Experience taking patient observations. Excellent patient care skills. The Right to Work in the UK. You will benefit from: Accrued holiday pay. Weekly pay. A dedicated Pulse consultant to support you throughout the project. If you are interested in this opportunity, please apply today with your CV. We are unable to support or accept applications from candidates who are residents within the Red or Amber List of the Code of Practice for the International Recruitment of Health and Social Care Personnel in England, based on the World Health Organization (WHO) Workforce Support and Safeguard List.

Weekly office requirement : Hybrid, 1 day/week Employment type : Permanent Working Hours : 09.30 AM - 17.30 PM Athens time Seniority level: Mid-Senior Language: All stages of the recruitment process will be conducted in English At GWI we're always looking for extraordinary people who thrive on making an extraordinary impact. Right now we're looking for a ( Senior) Product Experience Executive to play a key role in our Product team in Athens . If that's you, and making a difference gets you out of bed in the morning, keep reading. It could be the start of something, well, extraordinary. Sounds great, what will I be doing? 🤔 As a Product Experience Executive / Senior Product Experience Executive, you'll act as a point of expertise for both external clients and internal stakeholders using our data, platforms and API products. You'll play a critical role in ensuring the smooth and effective operation of the support queue. Beyond reactive support, you'll have a strong strategic focus on continuous improvement and operational excellence: owning internal and external documentation and working with cross-functional teams to improve the product experience and support processes. A few things you'll be responsible for: 👉 You'll handle incoming queries across live chat and ticketing channels, troubleshooting issues, managing user administration, joining client calls and escalating to leadership and other teams where needed. 👉 You’ll create, maintain and drive the adoption of our self-serve support resources, including our public Help Center and documentation that powers our AI support, to reduce friction for users and improve overall support efficiency. 👉 You'll actively monitor the support queue to spot inefficiencies and recurring problem areas, and work cross-functionally to implement scalable solutions. 👉 You’ll proactively report on support trends across clients, verticals, and products, surfacing insights that inform broader business decisions. 👉 If you’

Banding: Band 2 & 3 Location: Reading – also covering Wokingham, Bracknell, Ascot, Maidenhead, Slough, High Wycombe, Oxford, Cowley and Kidlington Rate: £18.00 – £25.78 per hour Pulse Nursing is looking for experienced Phlebotomists and Healthcare Assistants (HCAs) with phlebotomy experience to join our team in Reading and the surrounding areas, including Wokingham, Bracknell, Ascot, Maidenhead, Slough, High Wycombe, Oxford, Cowley and Kidlington, with shifts available Monday to Sunday (8:00am – 7:30pm). We offer competitive hourly pay rates of: Monday to Friday: £18.00 per hour Saturday: £20.96 per hour Sunday & Bank Holidays: £25.78 per hour Working as a Phlebotomist/HCA, you will: Complete POCT cholesterol checks, height, weight and waist measurements, heart rate and blood pressure checks, and accurately record findings on the system. Draw two blood samples, ensuring they are correctly labelled and stored. Monitor the wellbeing of participants throughout their appointments, escalating concerns where appropriate. To be successful in this role, you should have: A Certificate in Phlebotomy. A minimum of one year's active experience drawing blood. Experience taking patient observations. Excellent patient care skills. The Right to Work in the UK. You will benefit from: Accrued holiday pay. Weekly pay. A dedicated Pulse consultant to support you throughout the project. If you are interested in this opportunity, please apply today with your CV. We are unable to support or accept applications from candidates who are residents within the Red or Amber List of the Code of Practice for the International Recruitment of Health and Social Care Personnel in England, based on the World Health Organization (WHO) Workforce Support and Safeguard List.